DOCUMENT 14

The contents of this document are OFFICIAL: SENSITIVE Please note, this security marking also appears in the header and footer of this document.

13 May 2024

First and Last name Position (if applicable) Organisation (if applicable) Street Address SUBURB STATE POSTCODE By email: (e.g. John.smith@email.com.au

Dear First and Last name

Freedom of Information Request: Acknowledgement

Thank you for your request of [Date Month Year], under the Freedom of Information Act 1982 (FOI Act) for copies of documents held by the National Disability Insurance Agency (NDIA).

Scope of your request

For personal request: You have requested access to the following documents from the National Disability Insurance Scheme (NDIS) file of First and Last name (CRM Ref: XXXXXXXX):

“[Verbatim Request]” (Please insert [sic] after any spelling or grammatical mistakes in the
original quoted request.)

For non-personal request: You have requested access to the following documents about the National Disability Insurance Scheme (NDIS):

“[Verbatim Request]” (Please insert [sic] after any spelling or grammatical mistakes in the
original quoted request.)

Unless you advise otherwise, we will take it that you agree to the names and contact details of NDIA staff being excluded from the scope of your request (that is, the information will be treated as irrelevant).

Processing timeframes

We received your request on [Date Month Year] and the 30-day statutory period for processing your request commenced from the day after that date. You should therefore expect a decision from us by [Date Month Year].

The period may be extended if we need to consult with third parties or for other reasons. We will advise you if this happens.

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Disclosure Log

Information released under the FOI Act may be published on the NDIA’s disclosure log located on our website, subject to certain exceptions.

If you have any concerns about the publication of information you have requested, please contact us.

Further help

Please contact us at xxx@xxxx.xxx.au if you have any questions or need help.

We will contact you using the email address you provided. Please advise if you would prefer us to use an alternative means of contact.

Yours sincerely

Name Delegation Complaints Management & FOI Branch General Counsel Division