NDIA Accountability Project

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Add low cost assistive technology supports in a plan

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ndis’ Standard Operating Procedure

For Internal Use Only

The contents of this document are OFFICIAL.

Add low cost assistive technology supports in a plan

This Standard Operating Procedure (SOP) will help you add low cost assistive technology (AT) supports in the participant’s plan.

Recent updates

Date What’s changed
February 2022 Plan developers update the How Often field to reflect the amount of low cost AT the participant needs during their plan.
September 2021 Update to reflect support item is $1.00 in NDIS Business System.

Checklist

Topic Checklist
Pre-requisites - You have:
  • read and understood Our Guideline – Assistive technology
  • discussed with the participant the amount of funding they need for Low Cost AT Or
  • referred to Fact sheet – Assistive technology – Guide for low cost support funding
  • received Technical Advisory Branch (TAB) advice, if needed
  • checked the participant’s record for AT related interactions or inbound documents, including in the ATHM tile
  • determined what AT is reasonable and necessary
  • spoken to the participant about their preferred plan management option
  • checked the request for AT does not relate to:
    • a primary request of a participant requested review (s 48 request) |

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Standard Operating Procedure

For Internal Use Only

Topic Checklist
o a primary request of a review of a Reviewable Decision (s100 request)
o a complaint about AT supports in the Feedback tile.
Note: If the request relates to one of the above, it is your responsibility to make sure the request is actioned by the right business area. Talk with your team leader if you need further advice.

| Actions | 3.1 Add funding for low cost AT 3.2 Next steps |

Procedure

3.1 Add funding for low cost AT

  1. From the participant’s record select Determine the Funded Supports in Planning — Staff Tasks.
  2. Select Core.
Search < Determine the Support Needs @®
Support Type Price $
Core 30,113.50
Capacity Building 15,979.25
Capital 21,441.00

Total Plan Budget ($) .7-

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Standard Operating Procedure

For Internal Use Only

  1. Select the Expander in the Consumables price field to open the support calculator.

  2. Select Add Row (plus sign) in the Support Calculator.

  3. Select the Expander in the Product field.

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Standard Operating Procedure

For Internal Use Only

  1. Enter Low Cost in the Product search field. Choose the support item from the list.

  2. Complete the following:

  • Quantity: enter the number of units (1 unit = $1).
  • How Often: select the option for the amount of support the participant needs during their plan. For example, if the participant needs replacement knee sleeves each year select Per Year. If the participant only needs the item once during their plan, select Once.
  • Item Type: leave blank.

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Standard Operating Procedure

For Internal Use Only

  1. Add support items for each low cost category the participant needs. For example if the participant needs walking sticks and a doorbell alert, add the personal mobility item and the hearing related item in their plan.
  2. Select Done.
  3. Add the following Comment in the Consumables section:

Funding for assistive technology: $ to buy low cost assistive technology, and minor repairs to my assistive technology. This will support me to pursue my goals and outcomes.

  1. Add capacity building supports using Standard Operating Procedure – Add assistive technology capacity building supports in a plan.

Next steps

  1. Check you have included all other reasonable and necessary supports. Refer to relevant Planning resources when you complete the remaining steps to develop the participant’s plan.
  • Our Guideline – Assistive technology
  • Standard Operating Procedure – Add assistive technology capacity building supports in a plan
  • Fact sheet – Assistive technology – Guide for low cost support funding
  • Practice Guide – Hearing supports

Feedback

If you have any feedback about this Standard Operating Procedure, please complete our Feedback form.

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Standard Operating Procedure

Version control

Version Amended by Brief Description of Change Status Date
4.0 CS0074 Class 1 approved\nUpdate to hyperlink for Fact sheet - Assistive Technology — Guide for Low Cost support prices under related procedures or resources.\nUpdated language from Operational Guidelines to Our Guideline. APPROVED 2021-07-14
5.0 CW0032 CLASS 1 APPROVED\nAmendment to show line item price of $1 APPROVED 2021-09-22
6.0 CW0032 CLASS 1 APPROVED\nUpdate to reflect how to add low cost supports in the system APPROVED 2022-01-31

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