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Review and action returned technical advice case

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Review and action returned technical advice case

SGP KP Publishing

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Table of Contents

  • Recent updates …4
  • Before you start …5
  • Review and action returned technical advice case …6
  • Next steps …7

SGP KP Publishing – Review and action returned technical advice case

This article provides guidance for an access delegate, internal review delegate, planner delegate, or complex support needs (CSN) planner to:

  • review and action technical advice in PACE.

Recent updates – 3 Page 18 of 126

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SGP KP Publishing – Review and action returned technical advice case

Recent updates

October 2023

Current guidance

Recent updates – 4 Page 19 of 126

2 Before you start

You have:

  • read and understood relevant Agency guidance, including Our Guidelines
  • read and understood all available information related to your request
  • read and understood Technical Advisory Branch (TAB) resources, including TAB Digest - Published Advice
  • read and understood Children’s Taskforce Branch resources, including Advice Requests.

3 Review and action returned technical advice case

Once a technical advisor has completed your request for advice, you will need to review their advice and complete the returned advice template. You will receive a PACE notification once the technical advisor submits their advice. To review and action technical advice, complete the following steps in PACE:

  1. Open the Technical Advice case and navigate to the Advice tab.
  2. Review the advice.
  3. Navigate to the Documents tab.
  4. Review any relevant documents or internal notes uploaded by the technical advisor.
  5. Return to the Advice tab and select Next.
  6. Select Yes or No for I acknowledge and agree to the information above, and Do you agree with the advice provided?
  7. Note: If you don’t agree with the technical advice, talk to your team leader. If you still don’t agree with the technical advice, you need to contact the advisor to discuss.
  8. Select Yes or No for the remaining fields.
  9. If you discussed the advice with your team leader, complete the free text field Provide a description of the discussion with your team leader/manager.
  10. Select Submit. The status of the Technical Advice case will now be closed.

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SGP KP Publishing – Review and action returned technical advice case

Next steps

* You can now action and complete the task related to the technical advice.

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Technical Advice and Practice Improvement Branch

Who we are and what we do

The Technical Advice and Practice Improvement Branch provides technical and clinical subject matter expertise and advice to enable staff to get it right for participants - each time, every time.

What we can do for you

We are responsible for:

  • Delivering a quality experience and outcomes for participants
  • Maintaining a sustainable scheme
  • Supporting the Agency deliver the Participant Service Charter and Service Guarantee. TAPIB advice enables Agency staff to:
  • Consistently interpret and apply the National Disability Insurance Scheme Act 2013 (NDIS Act), Rules and Operational Guidelines
  • Ensure supports are evidence-based and align with best practice guidelines
  • Make transparent decisions and explain their decisions to participants.

TAPIB provides subject matter expertise across Agency projects. TAPIB consults on the development of scheme policy, operational guidance, compliance and scheme design.

TAPIB Confluence

The TAPIB Confluence contains information about the teams within our branch and how they can help you. You’ll also find information about how to request and implement TAPIB advice. Visit the TAPIB Confluence to find out how we can make it easier for you to seek and understand clinical and technical advice.

Leadership team

Our leadership team includes the following:

  • Helen (Branch Manager)
  • Amber (Director - National Service Delivery)
  • Fiona (Director - National Service Delivery)
  • Karyn (Director — Specialised Service Delivery)
  • Olivia (Director — Reviews, Resolutions and Recoveries)
  • Peter (Director — Operations and Practice Improvement)

Contact the Branch

General enquiries

Email: redacted

Branch Manager

Email: Helen 47F - Mobile: 47F -

Executive Assistant

Email: Emma 47F - P

Directors

  • Amber (Director — National Service Delivery)
  • Fiona (Director — National Service Delivery)
  • Karyn (Director — Specialised Service Delivery)
  • Sandra (Director — Specialised Service Delivery (A/g))
  • Shannon (Director — Reviews, Resolutions and Recoveries (A/g))
  • Olivia (Director — Strategic Projects)
  • Holly (Director — Strategic Projects (A/g))
  • Peter (Director — Operations and Practice Improvement)

Assistant Directors

National Service Delivery

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  • Melinda 47F -
  • Jane 47F -
  • Laura 47F -
  • Tom 47F -
  • Lynette 47F (A/g)

Specialised Service Delivery

  • Julie 47F -
  • Sharon 47F -
  • Nalini 47F -
  • Keely 47F -

Reviews, Resolutions and Recoveries

Katrin 47F -

  • Naomi 47F -
  • Adam 47F (A/g)

Strategic Projects

  • Jean 47F -
  • Ian 47F -
  • Helen 47F (A/g)
  • Tegan 47F (A/g)

Operations and Practice Improvement

  • Erin 47F -
  • Cherie 47F -
  • Andrew 47F (A/g)
  • [TAPIB Confluence Site](TAPIB Confluence Site)

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Links: Accessibility Hub | Acknowledgement of Country | Intranet feedback | Intranet Terms of Use NDIS Social Media: Twitter Facebook YouTube

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