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Approve or override a streaming case (Streaming and Restreaming)

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Approve or override a streaming case (Streaming and Restreaming)

DOCUMENT 1

FOPBEIAABS 1

dis SGP Knowledge Article Template For Internal Use Only

The contents of this document are OFFICIAL.

This article provides guidance for a planner delegate or access delegate to:

  • understand streaming and restreaming
  • change the case owner
  • approve or override the streaming case.

Recent updates

January 2024

  • Update reference to article ‘Refer person to the Complex Support Needs (CSN) Branch’ to new title ‘Submit a referral to the Complex Support Needs (CSN) Branch’.
  • Update reference to work instruction ‘Create a referral to Younger People in Residential Aged Care (YPIRAC)’ to article ‘Create a referral to Younger People in Residential Aged Care in an enquiry case’.

Before you start

You have:

  • been allocated a streaming case for approval
  • read Complete a streaming case (Streaming and Restreaming) for information about each streaming factor.

Understanding streaming and restreaming

Streaming

Streaming helps to make sure the person receives the support they need to engage with the NDIS. Some people need more support than others. Streaming is an internal term used in PACE, and we don’t use this term with the person.

Streaming doesn’t affect the level of reasonable and necessary NDIS-funded supports in the participant’s plan.

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PREEIEIALS

SGP Knowledge Article Template

For Internal Use Only

The 6 streaming values and the My NDIS Contact roles are:

  • General – local area coordinator or early childhood partner
  • Supported – local area coordinator or early childhood partner
  • Intensive – early childhhood partner or planner
  • Super Intensive – early childhood partner or planner
  • Complex – planner from the Complex Support Needs (CSN) Branch
  • YPIRAC – planner from the Younger People in Residential Aged Care (YPIRAC) Branch.

Restreaming

Restreaming is when a new streaming factor is identified that impacts the current stream.

When a streaming case needs approval

A streaming case is completed by a planner, local area coordinator or early childhood partner and sent for approval before they create an Access Request case.

The streaming case must be approved before making the access decision. This is critical to make sure the Typical Support Package (TSP) is generated if they’re eligible and so they are assigned to the correct team. We do this to make sure they receive the level of support they need to engage with the NDIS.

A plan can’t be sent to a partner to implement if there is no stream in PACE.

Streaming is approved by an access delegate.

A new streaming case for restreaming is completed by a planner, local area coordinator, or early childhood partner and sent for approval if they identify a new streaming factor that impacts the current stream. This may include:

  • being notified that the person’s situation has changed
  • receiving additional information
  • identifying that the person was streamed incorrectly.

Restreaming is approved by a planner delegate.

Change the case owner

  1. Select the Change Owner icon next to the current Case Owner.
  2. Search for your name.

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SGP Knowledge Article Template

For Internal Use Only

  1. Select Change Owner.

Approve or override the streaming case

  1. Select the Streaming tab.

  2. Review streaming questions/answers based on any internal notes in the case and available supporting information.

    Refer to Streaming factors in Complete a streaming case (Streaming and Restreaming) to help you review each question.

  3. Refer to Streaming factors in Complete a streaming case (Streaming and Restreaming) to consider if there are any factors that are Complex or YPIRAC. Complex or YPIRAC factors are not part of the streaming questions.

    If there are complex streaming factors, follow article Submit a referral to the Complex Support Needs (CSN) Branch.

    If there are YPIRAC streaming factors, follow article Create a referral to Younger People in Residential Aged Care (YPIRAC) in an enquiry case.

    If there are no complex or YPIRAC streaming factors, continue to the next step.

  4. Select Next.

  5. Review the Auto calculated streaming value to decide whether to approve or override.

If approved

  1. At Stream, align with the Auto calculated streaming value.

    Do not select Complex or YPIRAC, unless you are from the Complex Support Needs (CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch. For Complex or YPIRAC, you must complete a referral to the relevant branch for consideration.

  2. At Reason for changing streaming value in submitted request, select System miscalculation of streaming value.

  3. Select Approve.

  4. Select Submit.

If override

  1. At Stream, select the correct stream.

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PageOFFICIAL3 of 18

SGP Knowledge Article Template

For Internal Use Only

Do not select Complex or YPIRAC, unless you are from the Complex Support Needs (CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch. For Complex or YPIRAC, you must complete a referral to the relevant branch for consideration.

  1. Select Approve.

  2. Log an Activity (if streamed Supported, Intensive or Super Intensive):

    • Select the Log Activity tab on the Activity panel on the right of the screen.
    • Select Add.
    • At Activity Type, select Internal Note.
    • At Subject, select Internal Communication.
    • At Comments, note information you referred to when selecting the stream.
    • Select Save.
    • At Reason for changing streaming value in submitted request, select Streaming criteria not met.

  3. Select Submit.

Next steps

  1. If streaming, follow guidance in Make an access decision.
  2. If restreaming, no further action required. The person that completed the streaming case will update the My NDIS Contact if needed.

Article labels – internal use only redacted: s22(1)(a)(ii) - irrelevant material

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Version control

Version Amended by Brief Description of Change
0.1 JMO0122 New article for how to approve or override a streaming case decision.
0.2 DFB448 Peer review
0.3 JMO0122 Incorporate peer review feedback
0.4 JM0122 Prepare for AD review
0.5 VFK746 EL1 review complete — progress to EL2 for distribution to BILs and Domain
0.6 JMO0122 Incorporate SME feedback
0.7 VFK746 EL1 review — progress to EL2 for BM review and approval
0.8 JM0122 Incorporate EL2 feedback
0.9 VFK746 EL1 review — progress to EL2 for BM review and approval
1.0 EMN960 Class 1 approval.
EL2 review and approval to QA and publish.

New article for how to approve or override a streaming case decision.

V2.0 2023-01-09 Approve or override a streaming case (Streaming and Restreaming) Page 5 of 6 This document is uncontrolled when printed

SGP Knowledge Article Template

For Internal Use Only

Version Amended by Brief Description of Change Status Date
1.1 JMO0122 Update titles of referenced knowledge articles. DRAFT 2024-01-03
1.2 VFK746 EL1 review and submit to EL2 for QA and publishing approval DRAFT 2024-01-09
2.0 EMN960 Class 1 approval.
Update titles of referenced knowledge articles. APPROVED 2024-01-09

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