DOCUMENT 1 Disclosure Log - FOI 24/25-0740
FOI 24/25-0740
Section 17 document
“… Can you please kindly provide the following key metrics and statistics for ‘internal review of a decision’ requests that are commonly provided to management as follows:
- The number of ‘internal review of a decision’ requests made by or on behalf of NDIS participants between July 2023 – Occtober [sic] 2024
- The number of ‘internal review of a decision’ requests that resulted in a confirmed between July 2023 - October 2024 Scope 3. The number of ‘internal review of a decision’ requests that resulted in a varied decision between July 2023 - October 2024
- The number of ‘internal review of a decision’ requests that resulted in a set aside decision between July 2023 - October 2024
I ask that the data be provided in a monthly breakdown.
The report provided directly to management related to the ‘internal review of a decision’ metrics would also be acceptable…”
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Disclosure Log - FOI 24/25-0740
Response
- The number of ‘internal review of a decision’ requests made by or on behalf of NDIS participants between July 2023 - September 2024.
Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24
2,966 3,221 3,193 3,648 4,273 3,720 3,203 3,075 2,764 2,572 3,315 3,059 3,580 3,754 3,143
- The number of ‘internal review of a decision’ requests that resulted in a confirmed between July 2023 - September 2024.
Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24
1,291 1,442 1,581 1,644 1,649 1,039 730 1,078 1,356 1,294 1,798 1,639 2,213 2,712 2,567
- and 4. The number of ‘internal review of a decision’ requests that resulted in a varied/set aside decision between July 2023 – September 2024.
Outcome Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24
Vary - Set 664 733 679 722 636 391 285 159 222 470 1,460 753 870 946 793 Aside
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