NDIA Accountability Project

This project is in DRAFT

IRT - Remove a non-NDIS Support

‹ PrevPage 1 of 4 · Source p. 223Next ›

DOCUMENT 23

IRT - Remove a non-NDIS Support

This article provides guidance for an internal review officer to identify and remove a non-NDIS support from a participant plan when making a decision to set-aside or vary the statement of supports.

Recent updates

1 December 2025

Hyperlinks and process for confirming updated.

Before you start

You have completed the steps in the article - IRT – Contact the participant or applicant.

Is the support a NDIS support?

When a review officer is making a decision to set-aside or vary a statement of supports, they must consider if all the existing funded supports are NDIS supports.

To determine if a support is a NDIS support, internal review officers can refer to our guidelines:

Locating specified supports in a participant plan

Each support item that has been funded in a participant’s plan will be justified in the plan approval justifications and plan comments.

  • Internal review officers should review each budget item justification and plan comments to confirm if a non-NDIS support is funded in a participant’s current plan. The budget item justifications and plan comments will explain what has been funded and the intention of a support item.

To locate the budget item justifications and plan comments:

  1. From the Plan Approval case, select each individual support category line from the Flexible Budget and Stated Budget.

  2. View the Justification for each budget item.

  3. Select Next.

  4. View the Plan Comments for each budget item.

What do I do if I identify a non-NDIS support in a participant plan?

If a participant has been funded for a support that is not on the list of [Supports that are NDIS Supports (external)](/foi-library/releases/f0fa8902b736-foi-24-25-0509-document-disclosure-log/document-001__supports-that-are-ndis-supports/), or is specified on the list of [Supports that are not NDIS Supports (external)](/foi-library/releases/f0fa8902b736-foi-24-25-0509-document-disclosure-log/document-001__supports-that-are-ndis-supports/), and the plan was approved before 3 October 2024, do not remove the support.

If a participant has been funded for support that is not on the list of Supports that are NDIS Supports (external), or is specified on the list of Supports that are not NDIS Supports (external), and the plan was approved on or after 3 October 2024, the internal review officer must remove the support when varying or setting aside the statement of supports.

If a support is being removed from a plan, the plan comment that references this support must be removed.

Legislative Exclusions

There are three supports, services or items which cannot be funded under any circumstances. Sexual services, alcohol and drugs are legislatively excluded in the NDIS Act 2013 s10(9), and if these are identified in a participant’s plan they must be removed regardless of when the plan was approved.

What if I am confirming the original decision?

If an internal review officer is confirming the statement of supports decision, do not remove any of the funded supports. If you identify a participant has received a non-NDIS support in error, speak to your team leader about the different pathways available when a non-NDIS support has been included, but we are making a confirm decision.

Removing a non-NDIS Support from a participant plan

To remove a non-NDIS support from a plan, refer to Remove a support category from the approved plan and/or Adjust a support category in the article Change the draft budget.

How to determine the value of the support being removed?

The value of the supports that have been funded in a participant’s plan is specified in the justification and/or plan comments, and in the plan conversation support tool (PCST).

If the value of the non-NDIS support to be removed is not specified in the justification and/or plan comments, or PCST discuss an appropriate value with your team leader.

What if the non-NDIS support has already been claimed and/or the removal of the support results in a negative budget?

If the non-NDIS support has already been claimed by the participant, the support must still be removed from the plan and the plan comment deleted.

Upon removal of a non-NDIS support, if the total amount in a budget category is displaying as a negative balance, a Plan Approval case will be required to action the decision. Internal review officers will need to raise a 3P Support Suite ticket requesting that a Plan Approval case be created.

Note: When submitting the ticket via the Service Desk you will need to select the option to Share the ticket for tracking. Refer to your team leader for who this is to be shared with.

Call guidance scripts

Initial call

Refer to articles – IRT- Contact the participant or applicant and IRT - Initial call scripts.

As part of the initial contact to a participant to clarify their internal review request and gather additional details, the internal review officer should advise the participant of the following:

  • As part of the internal review of the supports in your plan, we are also required to consider if all the existing funded supports are NDIS supports.

  • This is in line with the legislation changes that occurred on the 3rd of October 2024.

  • If it is identified that you have been funded for support that is not on the list of Supports that are NDIS Supports (external), or is specified on the list of Supports that are not NDIS Supports (external), or is specified as a legislative exclusion, it is likely that this support will be removed from your plan.

  • Information regarding what is and is not a NDIS support can be found on the NDIS webpage and Our Guidelines.

Outcome call

Refer to article – IRT – Communicate an outcome.

As part of the contact to a participant to inform them of the outcome of the internal review, if an internal review officer has removed a non-NDIS support from the plan they should advise the participant of the following: