DOCUMENT 25
IRT - Translating, interpreting and alternate format requests
This article provides guidance for review officers, business support officers, and participant support officers to arrange for translation and interpreting services for communication with participants and applicants.
Recent updates
17 September 2025
Intranet links updated.
Alternate communication methods
The Agency is committed to communicating with participants or applicants in their preferred method of communication. Reviews Branch staff need to support participants and applicants to communicate in their preferred method. Refer to the articles Check a person’s preferred contact method and Guide - Assisting communication.
Translating documents to another language
Refer to the article Guide - How to request a participant plan in a language other than English (LOTE).
Using an interpreting service
Refer to the article Book translation and interpreter services.
Increasing the font size of a document
If a letter needs an increased font size, please follow the below steps:
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Forward an email to Operations Support and Governance.
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Include the Subject as: Action | Font size change request.
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Attach the letter to the email as a word document.
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Advise of the font size required.