NDIA Accountability Project

This project is in DRAFT

Complete Update the Family Questionnaire task

‹ PrevPage 1 of 6 · Source p. 65Next ›

Complete Update the Family Questionnaire task

The content of this document is OFFICIAL. The Standard Operating Procedure (SOP) will help you to complete the task Update the Family Questionnaire in the NDIS Business System (System). This Outcomes Questionnaire captures information about a family member/carer of the participant.

This Outcomes Questionnaire:

  • captures the voice of the family and caregiver
  • helps the Agency to understand the experience and outcomes of families and caregivers in the participant’s life
  • helps the Agency to understand the impact the Scheme is having for the participant and their family and caregiver.

Recent updates

Date What’s changed
January 2021 New SOP format to align with Operational Guidelines refresh. SOPs include process information only. Use Operational Guidelines to help you make decisions and refer to Related procedures or resources.

Checklist

Topic Checklist
Pre-requisites - The participant can identify a suitable family member and caregiver to do the survey. See 3.1 Identify who completes the Family Outcomes Questionnaire
You have:
- read and understood the Our Guideline — Creating Your Plan.
- not completed the Risk Assessment task.
○ If you have completed the Risk Assessment task you will need to review and resubmit the Risk Assessment task after you have completed the Outcomes Questionnaires
- started the planning conversation

Standard Operating Procedure

OFFICIAL For internal use only

Topic Checklist
Note: You should complete the Outcome Questionnaires before the Guided Planning Questions. Completing the Outcomes Questionnaires will pre-populate answers to some Guided Planning Questions. - 3.1 Identify who completes the Family Outcomes Questionnaire
  • 3.2 Supporting the family member/caregiver to answer questions
  • 3.3 Update the Family Outcomes Questionnaire
  • 3.4 Next steps |

Procedure

3.1 Identify who completes the Family Outcomes Questionnaire

The table below is a guide to help you identify an appropriate family member/caregiver to complete the Family Outcomes Questionnaire.

3.1.1 Guide to identify an appropriate person to complete the questionnaire

Version Guide to identify an appropriate family member/caregiver
0 to 14 years of age In most cases, the person who completed the Participant Outcomes Questionnaire can complete the Family Outcomes Questionnaire. They will likely be the parent or primary caregiver of the child participant.
15 to 24 years of age and
25 years of age and over Participants in these age groups, or their representative, will likely need to choose a family member/caregiver to complete the Family Outcomes Questionnaire.
This person should complete the Family Outcomes Questionnaire in the meeting if they are present at the time the participant chooses them.
If they are not, you should contact them to complete the Family Outcomes Questionnaire at another time.

Important: Participants are more likely to be safe when they are actively involved with their family and community.

If there is no suitable family member/caregiver in a participant’s life you should not complete the Update the Family Questionnaire task. You should work with the participant to identify how they can build their capacity to connect with supports and services, including informal and mainstream supports.

V1.0 2021-01-28 Update the Family Questionnaire Page 2 of 6 OFFICIAL This document is uncontrolled when printed.

Standard Operating Procedure

Follow the Standard Operating Procedure – Complete the Risk Assessment to explore appropriate safeguards with the participant. Refer to the Practice Guide - Safeguarding the participant’s interests for more information.

V1.0 2021-01-28 Update the Family Questionnaire Page 3 of 6 OFFICIAL This document is uncontrolled when printed. Page 67 of 80

Standard Operating Procedure

OFFICIAL For internal use only

Supporting the family member/caregiver to answer questions

You will support the family member/caregiver to answer all questions but respect their decision if they choose not to disclose information.

If the family member/caregiver is having difficulty answering questions, use active listening and interviewing skills to help them answer. They may need further explanation to be able to answer a question. You may need to repeat the question/response options, use common probing techniques to get a response, or clarify questions. The Conversation Style Guide has more information on these techniques.

If the family member/caregiver still cannot respond, or indicates they prefer not to disclose information such as income, then you should select not disclosed or leave the question blank and move to the next question.

Update the Family Questionnaire

There are four Family Questionnaires:

  • young children (before starting school)
  • children up to age 14
  • young people aged 15 to 24
  • adults aged 25 and over. You do not need to select the correct questionnaire, the System will generate this for you.

  1. In Pre-planning – Staff Tasks, select the Update the Family Questionnaire task.

  2. The Create – Short Form Outcomes Questionnaire form opens. To expand or collapse a section select the expander arrow.

Standard Operating Procedure

FOI 23/24-0468 OFFICIAL For internal use only

  1. Use the script from the Introduction to help you explain the outcomes questionnaire. Use other words if it makes it easier for the participant to understand.

  2. Select (or type) the response to each question in order. Try to answer as many questions with the participant as you can. You can leave any questions that don’t suit the participant blank. You don’t need to ask every question directly. For example, if the participant has already given you the information, you don’t need to ask the question. Select the most appropriate response and move to the next question.

  3. You can select Save at any time and complete the form later. When the form is complete, select Submit.

  4. When you submit the form a confirmation message appears. Select Close.

Next steps

  1. Complete the Update the Guided Planning Questions task using:
  • Standard Operating Procedure – Complete the Guided Planning Questions.

V1.0 2021-01-28 Update the Family Questionnaire Page 5 of 6 OFFICIAL This document is uncontrolled when printed. Page 69 of 80

ndis Standard Operating Procedure

OFFICIAL For internal use only

Important: If you had completed the Risk Assessment task prior to the Outcomes Questionnaires, you will need to review and resubmit the Risk Assessment task using guidance in Standard Operating Procedure – Complete the Risk Assessment.

  • Our Guideline – Creating Your Plan
  • Standard Operating Procedure – Participant Outcomes Questionnaire
  • Standard Operating Procedure – Complete the Guided Planning Questions
  • Standard Operating Procedure – Complete the Risk Assessment
  • Conversation Style Guide

Feedback

If you have any feedback about this standard operating procedure, please complete our Feedback Form.

Version control

Version Amended by Brief Description of Change Status Date
1.0 redacted: s22(1)(a)(ii) - irrelevant material Class 2 Approved New Standard Operating Procedure with guidance on how to complete the Update the Family Questionnaire task only. For information on completing the Update the Outcomes Questionnaire task use Standard Operating Procedure – Outcomes Questionnaire – Participant. APPROVED 2021-01-28

V1.0 2021-01-28 Update the Family Questionnaire Page 6 of 6 OFFICIAL This document is uncontrolled when printed.