Complete the Update the Outcomes

Questionnaire task

The content of this document is OFFICIAL. The Standard Operating Procedure (SOP) will help you to complete the Update the Outcomes Questionnaire task in the NDIS Business System (System). This Outcomes Questionnaire is about the participant.

You must complete this task for all participants so that future service bookings can be created against the participant’s plan.

This Outcomes Questionnaire is used to:

• see how the participant is progressing across eight life areas related to the budgets in their plan
• monitor if the NDIS is meeting its objectives under the NDIS Act 2013
• better understand links between outcomes and key factors, such as supports received, participant characteristics, and other risk factors
• find improvements and areas where further capacity building may be needed
• help with benchmarking, to see how NDIS participants compare to Australians without disability, and to other Organisation for Economic Cooperation and Development (OECD) countries.

Recent updates

Date	What’s changed
October 2020	New SOP format to align with Operational Guidelines refresh. SOPs include process information only. Use Operational Guidelines to help you make decisions and refer to Related procedures or resources.

Standard Operating Procedure

OFFICIAL For internal use only

Checklist

Topic	Checklist
Pre-requisites	You have:

• read and understood Our Guideline – Creating Your Plan
• not completed the Risk Assessment task. o If you have completed the Risk Assessment task, you will need to review and resubmit the Risk Assessment task after you have completed the Outcomes Questionnaires
• started the planning conversation. Note: You should complete the Outcome questionnaires before the Guided Planning Questions. Completing the Outcomes questionnaires will pre-populate answers to some Guided Planning Questions. | | Actions | - 3.1 Supporting the participant to answer questions
• 3.2 Update the Outcomes Questionnaire
• 3.3 Next steps |

Procedure

3.1 Supporting the participant to answer questions

You will support the participant to answer all questions and respect their decision if they choose not to disclose information. If the participant is having difficulty answering questions, use active listening and interviewing skills to help them answer. They may need further explanation to be able to answer a question. You may need to repeat the question/response options, use common probing techniques to get a response, or clarify questions. The Conversation Style Guide has more information on these techniques. If the participant still cannot respond, or indicates they prefer not to disclose information such as income, then you should select not disclosed or leave the question blank and move to the next question.

3.2 Update the Outcomes Questionnaire

There are four Outcomes Questionnaires for the participant that are based on the participant’s age:

• young children (before starting school)
• children who have commenced school up to age 14
• young people aged 15 to 24

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Standard Operating Procedure

OFFICIAL For internal use only

• adults aged 25 and over.

You do not need to select the correct questionnaire, the System will generate this for you.

1. In Pre-planning – Staff Tasks, select the Update the Outcomes Questionnaire task.

2. The Create – Short Form Outcomes Questionnaire form opens. To expand or collapse a section select the expander arrow.

create-Short Form Outcomes Questionnaire 25 and over
Introduction
> Participant Information
> Domain 1: Choice and Control
> Domain 2: Daily living activities
> Domain 3: Relationships
> Domain 4 : Home
> Domain 5 : Health and wellbeing

3. Use the script from the Introduction to help you explain the outcomes questionnaire to the participant. Use other words if it makes it easier for the participant to understand.

Introduction

Thank you for participating in our survey. The purpose of these questions is to find out how NDIS participants and their families and carers are going in different areas of their lives. The questions are an important part of pre-planning, and will help us to develop a plan that provides the right supports. Because we ask the questions again at plan review, we will also be able to see what progress has been made, and whether any adjustments to plans are needed. Information from the questions will also be important for tracking the progress of the NDIS, and will help to improve the Scheme.

4. Select (or type) the response to each question in order. Try to answer as many questions with the participant as you can. You can leave any questions that don’t suit the participant blank.

You don’t need to ask every question directly. For example, if the participant has already given you the information you don’t need to ask the question, select the most appropriate response and move to the next question.

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Standard Operating Procedure

OFFICIAL For internal use only

5. You can select Save at any time, and complete the form later. When the form is complete, select Submit.

6. When you submit the form a confirmation message appears. Select Close.

Next Steps

1. If the System has generated the Family Outcomes Questionnaire, complete this task using Standard Operating Procedure – Outcomes Questionnaire – Family.
2. Complete the Update the Guided Planning Questions task using:

• Standard Operating Procedure – Complete the Guided Planning Questions.

Important: If you had completed the Risk Assessment task prior to the Outcomes Questionnaires you will need to review and resubmit the Risk Assessment task using guidance in Standard Operating Procedure – Complete the Risk Assessment task.

Related procedures or resources

• Our Guideline – Creating Your Plan
• Standard Operating Procedure – Outcomes Questionnaire – Family
• Standard Operating Procedure – Complete the Guided Planning Questions
• Standard Operating Procedure – Complete the Risk Assessment task
• Conversation Style Guide

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ndis Standard Operating Procedure

OFFICIAL For internal use only

Feedback

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Version control

Version	Amended by	Brief Description of Change	Status	Date
1.0	redacted: s22(1)(a)(ii) - irrelevant material	Class 2 Approved APPROVED	2021-01-28
New Standard Operating Procedure with guidance on how to complete the Update the Outcomes Questionnaire task only.
For information on completing the Update the Family Questionnaire task use Standard Operating Procedure — Outcomes Questionnaire — Family.