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Approve or override a streaming case (Streaming and Restreaming)

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DOCUMENT 2 FOIOFFICIAL24/25-0999 Knowledge Article

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The contents of this document are OFFICIAL.

Approve or override a streaming case

(Streaming and Restreaming)

Guidance in this document is not approved for use unless you view it in PACE.

This article provides guidance for a planner delegate or access delegate to:

  • understand streaming and restreaming
  • change the case owner
  • approve or override the streaming case.

Recent updates

6 May 2024

Clarified specialised planning pathway for applicants with a disability arising from a terminal illness. This is only to be used by access delegates.

Before you start

You have:

Understanding streaming and restreaming

Streaming

Streaming helps to make sure the person receives the support they need to engage with the NDIS. Some people need more support than others. Streaming is an internal term used in PACE, and we don’t use this term with the person.

Streaming doesn’t affect the level of reasonable and necessary NDIS-funded supports in the participant’s plan.

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The 6 streaming values and the My NDIS Contact roles are:

  • General – local area coordinator or early childhood partner

  • Supported – local area coordinator or early childhood partner

  • Intensive – early childhood partner or planner

  • Super Intensive – early childhood partner or planner

  • Complex – planner from the Complex Support Needs (CSN) Branch

  • YPIRAC – planner from the Aged Care and Hospital Interface Branch, formerly the

    Younger People in Residential Aged Care (YPIRAC) Branch

Restreaming

Restreaming is when a new streaming factor is identified that impacts the current stream.

When a streaming case needs approval

A streaming case is completed by a planner, local area coordinator or early childhood partner and sent for approval before they create an Access Request case.

The streaming case must be approved before making the access decision. This is critical to make sure the Typical Support Package (TSP) is generated if they’re eligible and so they are assigned to the correct team. We do this to make sure they receive the level of support they need to engage with the NDIS.

A plan can’t be sent to a partner to implement if there is no stream in PACE.

Streaming is approved by an access delegate.

A new streaming case for restreaming is completed by a planner, local area coordinator, or early childhood partner and sent for approval if they identify a new streaming factor that impacts the current stream. This may include:

  • being notified that the person’s situation has changed
  • receiving additional information
  • identifying that the person was streamed incorrectly.

Restreaming is approved by a planner delegate.

Change the case owner

  1. Select the Change Owner icon next to the current Case Owner.

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2. Search for your name.

  1. Select Change Owner.

Approve or override the streaming case

  1. Select the Streaming tab.

  2. Review streaming questions/answers based on any internal notes in the case and available supporting information.

  3. Refer to Streaming factors in Complete a streaming case (Streaming and Restreaming) to consider if there are any factors that are Complex or YPIRAC. Complex or YPIRAC factors are not part of the streaming questions.

  4. Select Next.

  5. Review the Auto calculated streaming value to decide whether to approve or override.

If approved

  1. At Stream, align with the Auto calculated streaming value.

    • Do not select Complex or YPIRAC, unless you are from the Complex Support Needs (CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch.

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*   For Complex or YPIRAC, you **must** complete a referral to the relevant branch for
    consideration.
*   **Note:** Applicants with a disability arising from terminal illness who are suitable to
    enter the specialised planning pathway can be streamed directly to YPIRAC by
    access delegates **only**.

2. At Reason for changing streaming value in submitted request, select System miscalculation of streaming value.

  1. Select Approve.

  2. Select Submit.

If override

  1. At Stream, select the correct stream.

    • Do not select Complex or YPIRAC, unless you are from the Complex Support Needs (CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch. For Complex or YPIRAC, you must complete a referral to the relevant branch for consideration.
    • Note: Applicants with a disability arising from terminal illness who are suitable to enter the specialised planning pathway can be streamed directly to YPIRAC by access delegates only.
    • Select Approve.

  2. Log an Activity (if streamed Supported, Intensive or Super Intensive):

    • Select the Log Activity tab on the Activity panel on the right of the screen.
    • Select Add.
    • At Activity Type, select Internal Note.
    • At Subject, select Internal Communication.
    • At Comments, note information you referred to when selecting the stream.
    • Select Save.
    • At Reason for changing streaming value in submitted request, select Streaming criteria not met.

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3. Select Submit.

Next steps

  1. If streaming, follow guidance in Make an access decision.

  2. If restreaming, no further action required. The person that completed the streaming case will update the My NDIS Contact if needed.

Article labels – internal use only

PACE user role names

Add:

User role name label

Delete:

User role name label

Topics

Add:

Topic label

Delete:

Topic label

Case names

Add:

Case name label

Delete:

Case name label

Ownership

Add:

Ownership label

Delete:

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Ownership label

Version control

Version Amended by Brief Description of Change Status Date
1.0 EMN960 Class 1 approval. EL2 review and approval to QA and publish. New article for how to approve or override a streaming case decision. APPROVED 2023-11-24
2.0 EMN960 Class 1 approval. Update titles of referenced knowledge articles. APPROVED 2024-01-09
3.0 KK0027 Class 1 approval. Updates to support priority pathway for applicants with terminal illness. Access delegates can stream suitable applicants as YPIRAC without a referral. APPROVED 2024-04-24

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