FOI 25/26-0018 DOCUMENT 12
Reviewing and Actioning Payment Enquiries
Reviewing and Actioning Payment Enquiries Menu
This menu will provide payments officers with articles to support the review and action Claim and Payment Enquiries.
- Omni-Channel work allocation for Payments Officers
- Claim and Payment Enquiry Overview
- Naming and Categorisation guidelines
- PACE related enquiries consolidation
- Create and Monitor Tasks
- Create and view internal notes
- Attaching and locating documents
- Participant and Nominee Bank Accounts
- Review the Claim and Payment Enquiry
- Understand and Resolve Restricted Access Claim and Payment Enquiries
- NDIS Supports Section 10
- Request Information Internal/External Requirements
- Invoice Hours to Decimal Conversion
- Internal Referral to Other Business Areas
- Self-Managed Payments
- Supported independent living (SIL) payments
- Specialist Disability Accommodation (SDA) Payments CRM and PACE
- Younger People in Residential Aged Care (YPIRAC) Payments CRM and PACE
- Payment Enquiry Escalations
- GST (Tax) Codes
- Review Payment Authorisation Outcome
- Payment Enquiry Closure
- Invoice Analysis Tool (IAT) Overview
- Integrity Compliance Alerts and Locks
- Complete the Authorisation Form
- Report a Privacy Incident
- Section 45A payment review
- Section 45(5) Payment Review
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