DOCUMENT 31 FOI 24/25-1367 - DISCLOSURE LOG
Understand critical incidents
involving non-participants SGP KP Publishing
Exported on 2025-05-20 02:27:31
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Table of Contents
1 Recent updates …………………………………………………………………………………………………….. 4 2 Before you start …………………………………………………………………………………………………….. 5 3 Understand what to do when there is a critical incident involving a non-participant .. 6 4 Understand non-participant critical incident reporting pathways ……………………………. 7 4.1 Child safety …………………………………………………………………………………………………………. 7 4.2 Unlawful conduct or serious harm ……………………………………………………………………… 7 4.3 Incident between a family member and a person with disability …………………………………. 7 4.4 Incident between a person with disability and a non-NDIS registered provider …………….. 7 4.5 Serious harm in an aged care setting ……………………………………………………………………… 7
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This article provides guidance for a local area coordinator, early childhood partner, planner delegate, planner (non-partnered area), review officer, complaints officer, participant support officer, National Contact Centre, or liaison officer (HLO/JLO) to: • understand what to do when there is a critical incident involving a non-participant • understand non-participant critical incident reporting pathways.
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1 Recent updates
25 November 2024 Links to the Participant Critical Incident Form updated.
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2 Before you start
You have read and understood what a critical incident is in article Understand participant critical incidents.
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3 Understand what to do when there is a critical incident involving a non-participant
The National Disability Insurance Agency (NDIA) may receive a critical incident report about a non-NDIS participant. In this instance, you should follow your internal processes and let the notifier know the correct channel to report this, if known. This could include asking the notifier to call the police or relevant state or territory child protection authority. For more information on other mainstream services, see the information under the Understand non-participant critical incident reporting pathways section of this article.
In instances where the notifier doesn’t want to report the incident themselves, you can seek consent from the notifier to report the incident to the relevant authority on their behalf.
If you don’t receive consent, you can still report the incident to the relevant state authority. This is if you believe there are reasonable grounds that the disclosure of the information is necessary to prevent or lessen a serious threat to an individual’s life, health or safety.
If you are unsure how to respond to this critical incident, you can email the PCI team at
redacted: s47E(d) - certain operations of agencies@ndis.gov.au for further advice.
If it relates to a critical incident involving a child or person with disability who has not met
access, complete the:
• Participant Critical Incident Notification Form (DOCX 77.4KB)
• Participant Critical Incident Notification Form (Accessible Version DOCX 71.3KB)
These can be found on the Participant Critical Incidents intranet page. Email the completed
form to redacted: s47E(d) - certain operations of agencies@ndis.gov.au.
If a notifier or any other person is at risk of immediate harm or danger call 000 for immediate assistance. To learn more about an emergency response, go to article Respond to participant critical incidents.
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4 Understand non-participant critical incident reporting pathways
The following information details the reporting pathways for critical incidents involving non- participants.
4.1 Child safety
For an incident which relates to child safety issues contact the state or territory child protection authority. Learn more on the mandatory reporting of child abuse and neglect, go to the Australian Institute of Family Studies (external).
4.2 Unlawful conduct or serious harm
For an incident which occurs relating to unlawful conduct or serious harm, call the police. For emergencies call 000 and for non-emergencies call 131 444.
4.3 Incident between a family member and a person with disability
For an incident which occurs between a family member and a person with disability, call the police. For emergencies call 000 and for non-emergencies call 131 444.
4.4 Incident between a person with disability and a non-NDIS registered provider
For an incident which relates to a person with disability and a non-NDIS registered provider contact the relevant state or territory authority or police.
4.5 Serious harm in an aged care setting
For incidents of serious harm to a person with disability in an aged care setting contact the Aged Care Quality and Safety Commission (external) or police.
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