DOCUMENT 16

Leaving the NDIS

Quick summary: There are different reasons you might leave the NDIS. You might not want to be a participant anymore because you’ve met your goals. Or you might not meet the eligibility requirements anymore. There are different processes for leaving the NDIS Insurance depending on the reason you’re leaving. If you leave, you’re no longer a participant, and won’t be able to get NDIS supports. NDIS supports are the services, items and equipment that can be funded by the NDIS. If you leave, we can still help you connect to other Disabilitygovernment and community services and if things change, you can apply again.

What’s on this page? National This page covers: The

What do we mean by leaving the NDIS? by
What if you don’t want to be an NDIS participant anymore? 1982
What if you start getting supports from aged care services? Act
Are you still eligible for the NDIS?
What happens if we check your NDIS eligibility?1
What happens after you leave the NDIS? Information
What happens when a participant dies? of

Some participants will stay with the NDIS for their lifetime.

Other participants may need the NDIS for a shorter period. The length of time you stay eligible for the NDIS depends on your individual situation and the NDS supports you need for your disability.

Agency

There are a number of situations where you might leave the NDIS:

You don’t want to be a participant any more.2
You move into residential aged care permanently for the first time after you’ve turned 65.3
You start getting home care services provided by aged care permanently for the first time after you’ve turned 65.4
You’re no longer eligible for the NDIS.5 This includes when children with developmental delay turn 6 and after checking their eligibility we decide they no longer meet the requirements for disability or early intervention.
Your NDIS status is revoked. Participants also leave the NDIS when they die.6 Learn more about what happens with NDIS supports when a participant dies.

What if you don’t want to be an NDIS participant anymore?

You can choose to leave the NDIS at any time, if you no longer want to be a participant. This might be because you’ve met your goals or have developed your skills and independence and don’t need the NDIS anymore.

You can always contact us if you want to talk about whether leaving the NDIS is the best option for you. If your situation changes after you leave, you can always apply again, and we’ll let you know if you’re eligible.

How do you let us know you want to leave the NDIS?

If you want to leave the NDIS, you’ll need to let us know in writing.7 You can either:

fill in the Leaving the NDIS form, or
send us an email or a letter to tell us you want to leave the NDIS.

You Can Also Contact Us

You can also contact us if you’d like some help.

There are services in the community you can contact if you need supports after you leave Agencythe NDIS. A local area coordinator or early childhood partner can help you find local supports that aren’t NDIS supports. This includes mainstream and community services available outside the NDIS. Learn more about mainstream and community supports. If you choose to leave, remember:

Your plan ends on the day you let us know in writing that you wish to leave.8
You can’t use your NDIS funding once you let us know in writing that you wish to leave.9
You’ll no longer be an NDIS participant.10 If you want to become a participant again, you’ll need to reapply. If you reapply, there’s no guarantee you’ll become a participant again. You’ll need to meet all the eligibility requirements. This includes the requirement that you must be younger than 65 on the day you apply.11 The application must be fully complete and include any relevant documents we need to assess your eligibility. Learn more about the eligibility requirements. If we stop your NDIS plan because you ask to leave, you can’t ask for an internal review. This is because when you write to us and ask to leave the NDIS, the law says we need to:
remove your status as a participant of the NDIS,12 and
end your plan, without us needing to make a reviewable decision.13 Learn more about what decisions can be reviewed. What if you start getting supports from aged care services? Aged care services are funded by the Department of Health, Disability and Ageing.14 This includes residential aged care services and home care services. Home care services are supports you can get to help with your daily life. They include things like personal care for you in your home. When we say home care services, we mean services funded by the Department of Health, Disability and Ageing.

What if you move into residential aged care?

You’ll leave the NDIS if you move into a residential aged care service permanently for the first time after you turn 65. When we say residential aged care services, we mean services funded by the Department of Health, Disability and Ageing. The supports you get in residential aged care can be different from NDIS supports outside aged care facilities. Find out more about residential aged care services on the Department of Health, Disability and Aging website.

If you leave the NDIS because you move into residential aged care permanently, you can’t ask for an internal review. This is because the law says we must remove you from the NDIS without us needing to make a reviewable decision. Learn more about what decisions can be reviewed.

National Example

the Vish is 66 and is an NDIS participant. Vish was living by himself but decides to permanently move into residential aged care for the first time. The law says Vish will stop being a participant and he will leave the NDIS. The Department of Health, Disability and Ageing is now responsible for all Vish’s aged care services and support needs. Vish can’t ask for an internal review of this decision. Vish also can’t become a participant again as he is older than 65.

What if you are already in residential aged care before you turn 65?

If you are already living in residential aged care before you turn 65, you can choose to remain an NDIS participant and continue to receive NDIS support after you turn 65. Learn more about younger people in residential aged care. Once you turn 65, you can also choose to leave and get support from aged care services instead. If you want to leave the NDIS, you’ll need to let us know in writing. If you choose to leave the NDIS, you can’t ask for an internal review. This is because if you ask in writing to leave the NDIS then the law says we must remove you from the NDIS without us needing to make a reviewable decision. Learn more about what decisions can be reviewed. Example

At age 50 Jane permanently moved into an aged care facility. She was found eligible for the NDIS when she was 64.

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Jane’s Story

Jane is now 66. She can choose to stay in residential aged care, but she would like to move out and live with her children.

AgencyJane is still an NDS participant, so she talks to her planner about her goal of moving out of residential aged care. Jane gives assessments and reports from an appropriate treating health professional, so we understand her capabilities and support needs.Jane and her planner create a plan. Jane’s plan includes her home and living goals and the InsuranceNDIS supports Jane needs. She uses her NDIS supports to work towards her goal of living with her children.

What if you start getting home care services from aged care services?

Home care services are supports you can get to help with daily life. They include things like personal care for you in your home. When we say home care services, we mean services funded by the Department of Health, Disability and Ageing.

The Nationalthe You must leave the NDIS if you start getting home care services permanently for the first time after you turn 65.20 You can’t ask for an internal review. This is because the law says you must leave the NDIS when this occurs, without us needing to make a reviewable decision.21 Learn more about what decisions can be reviewed.

Home care services can be different from NDIS supports. Find out more about home care services on the Department of Health, Disability and Ageing website.

Example

Kirsty just turned 65 and is an NDS participant. She uses her NDIS supports to fund 10of hours a week of personal care.

Since she turned 65, she’s now eligible for home care services with aged care funding. Kirsty can decide if she’ll start using these aged care services.

If she starts getting home care services with aged care funding permanently, she must leave the NDIS.

Kirsty can keep getting NDIS supports until she permanently gets aged care home care services or moves into residential aged care permanently.22

Are you still eligible for the NDIS?

There are different reasons for leaving the NDIS. This might happen if you’re no longer eligible.

You’re no longer eligible for the NDIS if you:

don’t live in Australia anymore\n
are no longer an Australian citizen or permanent resident\n
no longer meet the disability requirements or early intervention requirements.

We may check your eligibility where there is evidence that you may no longer meet the eligibility requirements.

Learn more about What happens if we check your NDIS eligibility?.

Do you still live in Australia? You’ll need to live in Australia to stay an NDIS participant. If you leave Australia permanently, you won’t be eligible anymore, and we may decide to revoke your participant status. Learn more about when your status as a participant can be revoked.

You’ll probably still meet the residence requirements if you leave Australia for a short time. If you’re temporarily outside Australia for more than 6 weeks in a row, you’ll usually still be an NDIS participant but may not be able to use your NDIS funding. Learn more about when we may suspend your plan.

Are you still an Australian citizen or permanent resident? To remain a participant, in addition to living in Australia, you’ll need to either:

be an Australian citizen
have a permanent residency visa
have a protected Special Category visa - this is only for some New Zealand citizens.

For example, you may have to leave the NDIS if your permanent residency visa is cancelled.

Do you still meet the disability requirements? If you were eligible under the disability requirements, you’ll likely need NDIS supports for your lifetime. This means we don’t need to check if you’re still eligible for the NDIS, unless evidence suggests you may no longer be eligible. If at any time your disability support needs or situation changes, we may need to check your NDIS eligibility. We’ll contact you if this happens.

Do you still meet the early intervention requirements? If you’re eligible under the early intervention requirements, your support needs are more likely to reduce over time. Early intervention supports are intended to increase your capacity and independence.

What happens when a child with developmental delay turns 6 years old?

If we decided a child met the early intervention requirements because of their developmental delay, they’re usually no longer eligible after they turn 6.

This is because they’ll no longer meet the eligibility requirements under developmental delay. To remain an NDIS participant after they turn 6, the child will need to meet the requirements for disability or early intervention. Part of these requirements is that the child must have an impairment that’s likely to be permanent.

We’ll talk to families or carers before a child turns 6. We’ll explain what information we need to decide if the child is still eligible, under the disability or early intervention requirements. Learn more about the disability requirements and the early intervention requirements.

Example - choosing to leave the NDIS

Sarah is 6 years old. Sarah became eligible for the NDIS under the early intervention requirements for developmental delay and has been receiving NDIS supports since age 4.

At age 4, Sarah had a substantial delay with how her speech was developing, compared with other children the same age. Her parents and other children couldn’t understand her, and Sarah found it hard to manage her frustration. Sarah’s parents used her NDIS supports to help them support Sarah to work towards her goals. At age 5, Sarah’s early childhood partner explained to her parents that Sarah would most likely leave the NDIS after she turns 6.

By age 6, Sarah achieved many of the goals her parents set for her, including improved communication, social skills and managing her emotions. Sarah’s early childhood intervention professional reports she no longer needs early intervention supports.

The early childhood partner and Sarah’s parents talk about Sarah’s progress. They also talk about the recommendation from Sarah’s early childhood intervention professional that Sarah no longer needs NDIS early intervention supports. Sarah’s parents decide they want Sarah to leave the NDIS and they tell us this in writing.

Sarah leaves the NDIS and continues to receive mainstream and community supports. For example, her teacher can help set up the supports she needs at school. Sarah also joins a gymnastic and dancing class.

AgencyExample - revoking a participant’s status after they have had an opportunity to respond

If Sarah’s situation changes and she needs NDIS supports in the future, her parents understand they can apply for the NDIS again.

Ayesha became eligible for the NDIS under the early intervention requirements for developmental delay and has been receiving early intervention supports since she was 3.

During check-ins, we discussed Ayesha’s progress and reminded her family that Ayesha’s eligibility will be reassessed at age 6. This is because Ayesha will no longer meet the early intervention requirements under developmental delay once she turns 6.

For Ayesha to remain an NDIS participant after she turns 6, she’ll need to meet the requirements for disability or early intervention. Part of these requirements include that Ayesha has an impairment that’s likely to be permanent.

Ayesha is now 6 years old and has just started school. Ayesha’s parents are happy with her progress but would like her to be more confident when playing with her peers and interacting with adults. They think Ayesha needs ongoing support for her speech and communication.

As Ayesha has turned 6 we start an eligibility reassessment. The evidence we have makes us think Ayesha is no longer eligible for the NDIS as there’s no evidence to indicate that Ayesha has an impairment that is likely to be permanent.

We contact Ayesha’s family by phone, which is their preferred contact method. We also send them a letter. The letter explains that based on the information we have, Ayesha may nolonger meet the eligibility requirements. It explains if Ayesha’s family thinks she’s still eligible, they can give us new evidence to show Ayesha meets the requirements for disability, early intervention, or both. Ayesha’s family is asked to respond within 90 days from the date of the letter. The letter also explains that if Ayesha’s family don’t provide new information and evidence, we’ll make a decision based on the information and evidence we have.

Ayesha’s family send us a report from Ayesha’s early childhood intervention professional which confirms she has made progress towards her goals and Ayesha’s functional capacity has improved. It indicates that Ayesha still needs some help with her communication, and strategies that are already in place can continue to be used by her parents and school to support this. There are no other concerns with Ayesha’s development.

Based on the evidence we have, we decide Ayesha no longer meets the requirements for disability or early intervention. We talk to Ayesha’s parents about the NDIS eligibility requirements and explain that we’ve decided Ayesha is no longer eligible.

We send Ayesha’s family a letter explaining Ayesha’s status as a participant will end. This means Ayesha will no longer be eligible for NDIS supports and will leave the NDIS.

What happens if we check your NDIS eligibility?

We may check your eligibility if evidence suggests you may no longer be eligible. This could mean you no longer meet one or more of the residence, disability or early intervention requirements.

When you became an NDIS participant, you met the requirements for disability or early intervention, or from 3 October 2024, you may have met the requirements for both disability and early intervention. If you’re not sure which requirements you met, you can check the access decision letter we sent you when we decided you were eligible. If you’ve been through an eligibility reassessment before and this was updated, you can find it in the eligibility reassessment outcome letter we sent you. You can also contact us.

If we check, and it looks like you may no longer meet the eligibility requirements, we may reassure your eligibility. We call this an eligibility reassessment. If we decide to start an eligibility reassessment, we’ll let you know. We’ll give you at least 90 days to give us more evidence about your NDIS eligibility. Learn more on our website about how we let you know we’re doing an eligibility reassessment and how much time you’ll have to give us evidence.

Once the timeframe to provide information and evidence has ended, we’ll consider whether the evidence shows that you remain eligible. Learn more about how do we decide if you’re still eligible for the NDIS.

Your status as an NDIS participant may be revoked, and you may have to leave the NDIS, if the evidence shows you don’t meet one or more of:

the residency requirements
the disability or early intervention requirements.

If you’re still eligible, you’ll remain a participant and you can keep using your NDIS supports.

If we revoke your status as a participant, you’ll leave the NDIS. Learn more on our website about when your status as a participant can be revoked.

Example – updating eligibility after the participant has had an opportunity to respond

Jo is 40 years old and lives with cognitive and physical impairments from stroke. We decided Jo was eligible for the NDIS under the early intervention requirements. Jo’s been getting

Eligibility Reassessments

NDIS supports for 14 months. The recent progress report from Jo’s appropriate treating health professional shows the early intervention supports have helped build Jo’s skills and increased their capacity. However, we need to understand if Jo’s support needs are more substantial and ongoing.

We start an eligibility reassessment. We send Jo a letter. The letter explains that based on the information and evidence we have, they may no longer meet the eligibility requirements. If Jo thinks they continue to meet the eligibility requirements, they can provide us with new information and evidence. The information and evidence needs to support our decision on whether Jo meets the disability requirements for disability, early intervention, or both.

Jo has 90 days from the date of the letter to provide us with the information.

Jo provides a neurology report within the 90 days. The report explains that while Jo has benefited from early intervention NDIS supports, they continue to have substantially reduced functional capacity and will require NDIS supports for their lifetime. We use this report to decide Jo is now eligible for the NDIS under the disability requirements. We update Jo’s eligibility and send them a letter to explain this. We help Jo build a new plan with NDIS supports that meets their current situation.

How do we let you know we’re doing an eligibility reassessment?

We’ll contact you by your preferred contact method to let you know we’re doing an eligibility reassessment. We’ll explain:

the eligibility requirements and why we’re doing an eligibility reassessment
what you need to do, including how you can provide information and evidence
the eligibility requirements we think you don’t meet
what information you might want to give us
the date we should receive your information by
what we’ll do
what happens when we make an eligibility reassessment decision.

We’ll also send you a letter to explain this too.

What happens if your plan is due for a reassessment during an eligibility

reassessment?

Agency If your current plan is about to be reassessed while we’re doing the eligibility reassessment, we’ll either continue your current plan or work with you to put a new plan in place. This means you remain an NDIS participant and can continue to use your funding to getNDIS supports while we complete the eligibility reassessment. You’ll get separate letters to Insurance explain our decisions for either your plan continuation or plan reassessment, and your eligibility reassessment.

Until we complete the eligibility reassessment, nothing changes for you. You’ll stay a Disability participant and can still use the NDIS supports in your plan.

Will we ask you to provide evidence for an eligibility reassessment? National We’ll write to you and give you an opportunity to provide relevant information or evidence the you would like considered when we make the eligibility reassessment decision. The letter will by explain the eligibility requirements we think you don’t meet and the information we need to make a decision. 1982 Act Sometimes we don’t have enough evidence to make a decision. Instead of writing to you to
give you an opportunity to respond, we may write to you to ask for specific information or a report. For example we may ask you to have an assessment and then provide us with a report of the assessment in a format that helps us to make a decision about your eligibility.31 We’ll only ask you to provide this specific information or report if we can’t reasonably get it in Information a different way32. of

How much time will you have to give us evidence?

We’ll give you at least 90 days from the date of the letter to respond if you think you still Freedom disability meet the NDIS eligibility requirements. the If we sent you a letter giving you an opportunity to provide information or evidence for us to consider when making the eligibility reassessment decision, we need to receive this by the underdue date. If you don’t respond by the due date, we’ll make the decision based on the information and evidence we have.

If we sent you a letter asking you for specific information or a report, and you don’t released provide this information or evidence by the due date, we may revoke your status as a participant.33 was 18 August 2025 Our Guideline – Leaving the NDIS Page 11 of 22 document

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What if you need more time to give us information and evidence?

If you need more time to provide information or evidence, contact us. We may be able to Agencygive you more time if your request is reasonable. You’ll need to tell us why you need more time, and how much time you need. For example, there could be a delay in getting information from an appropriate treating health professional. We’ll consider your individual circumstances and the amount of extra time you’ve requested. Insurance We may also request evidence as to why a longer period is required. For example, we may request confirmation of the appointment booking. If so, we could give you more time so you can get the information and send it to us. Disability Generally, we’ll only consider giving you one extension of time. This is because the first extension should give you reasonable opportunity to give us the evidence. If you need another extension, you’ll need to explain why you need more time again and how much extra National time you need. We may also request evidence as to why you need more time. The Example – requesting more time to give us information by Pai is 6 years old. When she was 4 we decided she was eligible for the NDIS under the early 1982intervention requirements for developmental delay. We developed a plan with Pai’s family with early intervention supports that are NDIS supports, and are likely to benefit Pai and her Act family.

We have regular check-ins with Pai and her family. This helps us understand Pai’s progress and the outcomes Pai has achieved. When Pai turns 5, we talk to Pai’s parents again about the eligibility requirements. We remind them Pai’s eligibility will be reassessed once she Information turns 6. This is because Pai will no longer meet the eligibility requirements under developmental delay. To remain an NDIS participant after she turns 6, Pai will need to have an impairment that’s likely to be permanent. Pai will need to meet the requirements for disability or early intervention. Freedom the under Because Pai is now 6 we start an eligibility reassessment.

We try to contact Pai’s parents using their preferred contact method. We also send them a letter. The letter explains that as Pai has now turned 6, we need evidence to understand if she meets the requirements for disability or early intervention and still needs NDIS supports. If Pai’s family think Pai meets the disability or early intervention requirements, they will need to provide us with evidence. The evidence needs to show that Pai meets the requirements for disability or early intervention. Pai’s parents are asked to respond within 90 days from wasthe date of the letter. 18 August 2025 Our Guideline – Leaving the NDIS Page 12 of 22 document

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How do we decide if you’re still eligible for the NDIS?

We’ll look at all relevant information against the eligibility requirements to decide if you’re still eligible for the NDIS. We’ll do this after:

we let you know we’re reassessing your eligibility, and what eligibility requirements we’re looking at
we let you know what information we need to make our decision. We’ll only ask you to provide specific information or a report if we can’t reasonably get it in a different way
you’ve had a reasonable opportunity to give us the information we asked for
we look at the information you give us.

The person who reassesses your eligibility and decides if you’re still eligible will be one ofour staff. They’ll be different from the people who first decided that you’re eligible, and the people who approved your plans. They’ll also be someone who doesn’t have a personal interest in whether you’re a participant or know you, other than through the NDIS.

If there’s information and evidence that shows us that you’re still eligible, you’ll remain aparticipant. You can keep using your NDIS supports.

You may have been eligible under the early intervention requirements but give us evidence that shows you now meet the disability requirements. If so, we’ll change our records to show you now meet the disability requirements. This means we won’t revoke your status as a participant, and you’ll remain an NDIS participant.

When can your status as a participant be revoked?

After we’ve assessed your eligibility, we may revoke your status as a participant if theevidence shows you don’t meet one or more of the:

residency requirements

disability or early intervention requirements.

This means you won’t be a participant anymore and you’ll leave the NDIS.

If we sent you a letter that asked you to provide us with specific information or a report and you haven’t provided this to us by the due date, we may revoke your status as an NDIS participant.

We’ll contact you by your preferred contact method to explain our decision. We’ll also send you a letter with our decision and our reasons, and the date your status as a participant will be revoked. This date will usually be 28 days after the eligibility reassessment decision date, or your plan reassessment date, whichever is earlier.

Example - revoking the participant’s status after they have had an opportunity to respond

Johan is 7 years old. When he was 3, we decided he was eligible for the NDIS under the theearly intervention requirements for developmental delay. Marita is Johan’s mother and child representative. We haven’t completed a check-in or plan reassessment in two years as we’ve been unable to contact Marita.

Marita self-manages Johan’s plan and we can see the NDIS funding in Johan’s plan is being used. Because Johan is now older than 6, his eligibility needs to be reassessed. To remain an NDIS participant after he turns 6, we need to have evidence that shows Johan has an impairment that’s likely to be permanent, and that he meets the requirements for disability or early intervention.

We send Marita a letter. The letter explains that based on the information we have Johan may no longer meet the eligibility requirements. If Marita thinks Johan is still eligible for the NDIS, she can choose to provide us with evidence. The evidence needs to show that Johan meets the requirements for disability, early intervention, or both. Marita is asked to respond within 90 days from the date of the letter. We try to contact Marita using her preferred contact details several times. We don’t hear back from Marita within the 90 days and she hasn’t asked for more time to provide information and evidence.

We make the decision based on the information and evidence already available and decide to revoke Johan’s status as a participant. We send Marita a letter explaining Johan is no longer eligible to be a participant. This means Johan will stop being a participant and will leave the NDIS.

If Marita disagrees with our decision, she can ask for an internal review within 3 months of us telling her in writing that we revoked Johan’s status as an NDIS participant.

What if you don’t agree with our decision?

If you don’t agree with our decision to revoke your status as an NDIS participant, you should talk to us. Your planner, local area coordinator or early childhood partner can help explain our decision, answer any questions and explore next steps.

You can also ask for an internal review of our decision to revoke your status as a participant.37 This means one of our staff, who wasn’t involved in the original decision, will decide if we made the correct decision.

You’ll need to ask for an internal review within 3 months after we tell you in writing that we revoked your status as a participant.38 You can ask us to stop our internal review at any time.39

If you don’t agree with the internal review decision, you can then ask for an external review. NationalThis means the Administrative Review Tribunal will decide if we made the right decision. Learn more on the Administrative Review Tribunal website.

What if we decide you’re not eligible? You can apply again, unless you’ve requested a review of that decision and are waiting for a decision to be made.40 Learn more about internal and external reviews.

What if you become a participant again because of an internal or external review?

If an internal or external reviewer decides you’re eligible for the NDIS, you’ll become a participant again. You’ll become a participant again from the date you stopped being a participant.

This means we’ll identify the plan you had when you stopped being a participant and put that plan back in place. This plan will continue until we reassess your next plan.

In some situations, you can claim the cost of the NDIS supports you purchased during the period your participant status was revoked. This is the period between the day:

you stopped being an NDIS participant
you became a participant again because of the internal or external review decision.

You can only claim funding for NDIS supports purchased when you stopped being an NDIS participant if:

they were in your plan – the plan that was in place when we revoked your status as a participant41
there’s enough funding remaining in that plan
you have proof of buying and using the supports, such as a receipt

you claim them within 2 years after you become a participant again.

If your NDIS supports are self-managed or plan-managed, you or your registered plan Agencymanager can claim the funding for NDIS supports as usual. If your NDIS supports are NDIA- manged, contact us so we can help you claim the funding for NDIS supports. Learn more about ways to manage your funding.Example – internal review of the decision Insurance

Charlie is a participant and was eligible for the NDIS under the early intervention requirements. DisabilityWe now have evidence and information that shows Charlie no longer meets the requirements for disability or early intervention. On July 1, as Charlie isn’t eligible for the NDIS anymore, we revoke their status as a participant. This means Charlie can no longer Nationaluse their NDIS supports.

theCharlie asks for an internal review of this decision. They also give us new evidence from bytheir doctor and specialists about their impairments, functional capacity and support needs.

On 1 September, the internal reviewer decides to set aside the decision to revoke Charlie 1982 from the NDIS. This means Charlie is eligible for the NDIS and becomes a participant again.

Act

We put back the plan that existed when Charlie’s status as a participant was revoked. Charlie’s reinstated plan will remain until it’s replaced by a new plan at their next plan reassessment.Charlie kept using their supports in July and August after their participant status had been Information revoked. They paid for these supports with their own money and kept the receipts. As the of supports Charlie used were in their NDIS plan before their status as a participant was revoked, Charlie can claim for these supports.Charlie self-manages their funding, so they claim the amount they paid for NDIS supports Freedom included in their plan on the myplace portal. the What happens after you leave the NDIS? under When you leave the NDIS, you’re no longer a participant and your plan will stop.42 We can’t fund any NDIS supports after you leave.43We can help you sort out your final payment requests. If you want help, talk to your local released area coordinator, early childhood partner or planner. You can also contact us. was If you would like to connect with services in your community, you can ask your local area cordinator or early childhood partner about available supports. 18 August 2025 Our Guideline – Leaving the NDIS Page 16 of 22 document

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What happens when a participant dies?

Under the law, we must keep your information on our records. Learn more about your privacy and information.

Insurance

To give the best support we can during this difficult time, we have specialist staff who can help you work through any remaining NDIS matters. Learn more about how we can help after a participant dies.

Disability

When we say ‘you’ in this section, we mean someone who is a verified contact of the participant in our system and is looking after the participant’s matters once they’ve died.

You might be a:

spouse
nominee
parent or child representative
court appointed trustee or guardian.

It’s important you tell us when a person dies, as they’re no longer an NDIS participant, and we’ll need to finalise their NDIS record. You can contact us in person, by phone, email, or letter when the participant dies. Or you can fill in the Notify the NDIA when a participant dies form.

We’ll ask for the participant’s date of death. We’ll also ask who the executor of the estate is if you have this information. This is the person who’ll be managing the participant’s estate. We use this information to help us finalise the participant’s NDIS record. This means their plan ends and NDIS supports will stop.

We know this is a difficult time. Where appropriate, we’ll offer support to help you work out what you need to do to finalise matters relating to the participant’s plan after they die. You can reach out to a local area coordinator, early childhood partner or planner. You can also contact us. Learn more about what to do when someone dies.

What happens to a participant’s NDIS funded supports when they die?

The participant’s plan ends the day they die. We can’t fund any NDIS supports purchased or Agency supplied after this date. If the participant’s registered plan manager uses NDIS funds to purchase supports after this date, the registered plan manager will need to repay us.45

An NDIS provider will need to repay us if they receive a payment they’re not entitled to afterthe participant’s death.46 Insurance

For example, the participant may have funding for cleaning services in their NDIS plan. A provider can’t claim this funding to purchase cleaning services after the participant dies. Ifthe provider claims the funding, it will need to be repaid to the NDIS. Disability

Sometimes we can pay for NDIS supports that were arranged or ordered in writing before the participant died, that haven’t been paid yet. For example: National

return and payment for rented assistive technology, where the costs are covered by a service agreement entered into before the participant died by
assistive technology that has been purchased by the participant but not paid for or either delivered – when it fits with the pre-payments guidance of the NDIS Pricing 1982 Arrangements and Price Limits Act
home or vehicle modifications that were started but haven’t been finished
services that were purchased and provided before the participant died
cancellation fees covered by a service agreement. Information We’ll make sure access to the portal is available for a period of 90 days from the of participant’s date of death. This is so that NDIS supports purchased before the participant’s death can be claimed. When you contact us, we’ll talk to you about who the most appropriate person is to have access to the portal to make these claims. Freedom The information in this section is general information only. You should always check the the terms of the service agreement made with the provider. The service agreement can help you work out whether you need to pay providers, and who owns assistive technology, home or under vehicle modifications, after a participant dies.

What happens to a participant’s assistive technology? released The person managing the estate will need to work with providers to manage the participant’s assistive technology in line with the service agreement that’s in place. wass Generally, when we have funded assistive technology for the participant, the participant owns it, unless there’s an arrangement in place where the participant must give it back to the18 August 2025 Our Guideline – Leaving the NDIS Page 18 of 22 document

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What Happens To Assistive Technology When A Participant Dies

If the participant owns the item, the equipment becomes part of their estate when they die. The person managing the estate can choose what to do with the assistive technology.

If the participant was renting assistive technology with NDIS funding, you must return theequipment to the provider. This is because the provider still owns it. This includes if the Insurance participant rented a group of assistive technology items, such as through a loan pool or equipment library.If the participant had a service agreement that includes the costs of returning equipment Disability early, we’ll cover costs such as:

early return fees National
shipment or delivery costs.

What happens when assistive technology has been ordered but not delivered?

If the participant dies before getting assistive technology that was in their plan, we’ll pay any 1982pre-payment fees that haven’t been paid if:

the fees are in line with our pre-payment’s guidance in the NDIS Pricing Act Arrangements and Price Limits, and
the item was ordered before the participant died.

If full payment is made, the assistive technology is the property of the estate.

What if the participant had an assistance animal or dog guide?
of

The person managing the estate may need to look at any service agreement and may wish to talk to the participant’s provider. They can discuss with them what options are available for Freedomthe assistance animal or dog guide. the

What happens to a participant’s home and vehicle modifications? The person managing the estate will need to work with the provider to manage the under participant’s home or vehicle modifications in line with the service agreement that’s in place.

After the participant dies, you can usually still claim NDIS funding for home modifications orvehicle modifications if the modifications were purchased before the participant died. This is released if the provider hasn’t been paid the final payment. was

If the participant dies before approved home or vehicle modifications are finished

The provider should discuss options with the nominee or executor within the scope of the service agreement.

This may mean completing modifications to make the building or vehicle safe and suitable for more general use. But if the modifications continue, they shouldn’t include specific features required by the participant who died.

Remember, we can help you work out what to do about the participant’s plan after they die. You can reach out to a local area coordinator, early childhood partner or planner. You can also contact us.

What can service providers claim?

Service providers can claim for NDIS supports purchased before the participant’s death under a service agreement. They have 2 years from the participant’s date of death to make a claim.

If the funding was plan managed, the registered plan manager will need to claim any funding for NDIS supports purchased before the participant’s death. Registered plan managers can claim the plan management fee for the month of the participant’s death for this purpose, if this forms part of their service agreement.

When can providers claim cancellation fees?

In some situations, providers could claim a cancellation fee if they had short notice of the participant’s death. Providers can claim the fee according to the conditions in the service agreement and the NDIS Pricing Arrangements and Price Limits.

If the participant lived in Specialist Disability Accommodation (SDA), the SDA provider can claim vacancy costs in some situations. We have more information in the SDA Pricing Arrangements and Price Limits.

Do we disclose information about a participant’s death?

There are some situations where we may disclose information about the participant’s death. For example, we may need to disclose this information to:

finalise outstanding service bookings
help arrange removal or disposal of assistive technology
stop delivery of services.

18 August 2025 Our Guideline – Leaving the NDIS Page 20 of 22 document

This document is correct at the date of publication.

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We can only disclose information about the deceased participant in certain situations, where

it’s in the public interest to do so. 47 AgencyWe may disclose information when:

there’s no reason to think the deceased participant wouldn’t want their information disclosed Insurance - the information is needed for a genuine reason, such as to help administer the deceased participant’s estate
the information isn’t available from another source. Disability The people we may talk to include:
a family member, guardian or support person National
a correspondence nominee, plan nominee or child representative the by
a service provider that was providing NDIS supports to the participant - they’ll need to know as soon as possible since they can’t claim funding after the participant dies
an executor administering the estate 1982 Act
a Commonwealth, State or Territory department or authority
a lawyer or legal representative that was supporting the participant.

If you have any questions about why we’ve disclosed details about the participant’s death, you can always contact us. Information of Freedom under released was 18 August 2025 Our Guideline – Leaving the NDIS Page 21 of 22 document

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Reference list

Agency

1 NDIS Act s 30A.
2 NDIS Act s 29(1)(d).
3 NDIS Act s 29(1)(b).
4 NDIS Act s 29(1)(b).
5 NDIS Act ss 29(1)(c), 30, 30A6 Insurance NDIS Act s 29(1)(a).
7 NDIS Act s 29(1)(d).
8 NDIS Act ss 29(1)(d), 37(3)(c).
9 NDIS Act ss 29(1)(d), 29(2).
10 NDIS Act s 29(1)(d).11 Disability NDIS Act s 22.
12 NDIS Act s 29(1)(d).
13 NDIS Act ss 99, 100.
14 NDIS Act s 29(1)(b); Residential care service has the same meaning as in the Aged Care Act 1997.15 NDIS Act s 29(1)(b). National
16 NDIS Act s 29(1)(b); Residential care service has the same meaning as in the Aged Care Act 1997.
17 NDIS Act ss 29(1)(b), 99, 100. the by
18 NDIS Act s 29(1)(b).
19 NDIS Act ss 29(1)(d), 99, 100.
20 NDIS Act s 29(1)(b).21 NDIS Act ss 29(1)(b), 99, 100. 1982 Act
22 NDIS Act s 29(1)(b).
23 NDIS Act ss 23(1)(a), 30(1)(a).
24 NDIS Act ss 23(1)(b), 30(1)(a).
25 NDIS Act ss 24, 25, 30(1)(b).
26 NDIS Act ss 23(1)(a), 23(2), 30(1)(a).
27 NDIS Act ss 23(1)(a), 23(2), 30(1)(a).
28 NDIS Act s 40.29 NDIS Act s 23(1)(b). Information of NDIS Act ss 30(3), 30(3AA).
30 NDIS Act ss 30(1)(b), 30A(1)(a)-(c).
31 NDIS Act ss 30(3), 30(3AA).
32 NDIS Act s 30(3A).
33 NDIS Act s 30(5)
34 NDIS Act s30(1).35 NDIS Act s30(5). Freedom the
36 NDIS Act s 30(7).
37 NDIS Act s 100.
38 NDIS Act s 100(2).
39 NDIS Act s 102.
40 NDIS Act s 19(2) under
41 NDIS Act s 46(1).
42 NDIS Act ss 29, 37(3)(c).
43 NDIS Act s 29(2).
44 NDIS Act s 29(1)(a).45 NDIS Act ss 46(1), 182(3). released was
46 NDIS Act ss 182(1)-(2).
47 NDIS Act s 66(1)(a) – Public Interest Certification For The Release Of Protected Agency Information Relating To Deceased Participants dated 28 April 2020.