Our Reference: FOI 24/25-1543 (LEXD 63306)
A. The total number of access requests submitted to the NDIA – regardless of stated primary disability.
| Calendar Year | Total |
|---|---|
| 2024 | 111,125 |
B. The total number of access requests submitted to the NDIA – wherein autism (regardless of whether it was autism level 1, 2 or 3) was the stated primary disability.
| Calendar Year | Total |
|---|---|
| 2024 | 32,592 |
C. Total access not met decisions for which the most recent primary disability is Autism
| Calendar Year | Total |
|---|---|
| 2024 | 739 |
D. Total access met decisions for which the most recent primary disability is Autism
| Calendar Year | Total |
|---|---|
| 2024 | 23,217 |
E. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number wherein the decision (whether accepted or rejected) was issued to the Applicant (or their stated Nominee) within the prescribed 21-days.
| Calendar Year | Total SLA met | Total Cases | Percentage of PSG 2 met |
|---|---|---|---|
| 2024* | 3,822 | 22,851 | 17% |
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Of the total access met decisions, the number who were access not met at an earlier decision (noting we don’t have the disability type associated with the earlier decision)
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Noting the following: • Most recent primary disability means the current disability type for active Scheme participants, and the last recorded disability type for participants who had access not met or have since exited the Scheme. Where a participant has changed their primary disability type (for example, between an earlier access request and their final access request), we can only identify the latest disability type. • Numbers are cumulative totals from Scheme inception, and would be provided at 31 December for each year
*The NDIA has implemented a remediation plan to address the timeframes and improve the participant experience and PSG performance measures. The plan includes increasing the number of planners and NCC staff; triaging urgent plan reviews and participant escalations; prioritising first plans, unscheduled reassessments and targeted scheduled reassessments. The plan also aims to increase the number of staff performing these activities and ensures that staff productivity continues to grow as they become more proficient with the new system. The NDIA is also engaging with Plan Managers and Support Coordinators about the important role they plan in supporting participants to engage with their NDIS supports.
In addition, system enhancements are scheduled over the next 6 months to improve efficiencies and ensure the participant experience continues to improve.
The NDIA expects that performance against the PSG measures will be lower than anticipated for around the next 3-6 months as it focuses on remediating the backlog of participant requested reviews. Progress against this plan will be closely monitored to track improvement in participant wait times.