FOI 25/26-3236
FOI 25/26-3236
Scope | The number of NCC staff in a customer-facing role (Telephony, Email, Webchat) employed directly by the NDIA, and their APS classification and actual hourly pay rate, for the following periods:
- Financial year 2023-24
- Financial year 2024-25
- Financial year 2025-26 Year to date (or to the end of the most recent quarter, whichever is more readily available)
- The number of staff onboarded and offboarded within each period referenced above
Response
NDIA NCC Service Officers
| At 30 June 2024 | At 30 June 2025 | At 22 May 2026 | |
|---|---|---|---|
| APS3 | 135 | 86 | |
| APS4 | 213 | 236 | 291 |
| APS5 | 1 | 47 | |
| TOTAL | 213 | 372 | 424 |
NDIS APS Salary Range (per EA)
| At 30 June 2024 | At 30 June 2025 | At 22 May 2026 | |
|---|---|---|---|
| APS3 | $65,486 - $73,347 | $67,974 - $76,130 | $70,477 - $78,718 |
| APS4 | $73,928 - $82,056 | $76,737 - $85,174 | $79,346 - $88,070 |
| APS5 | $83,453 - $89,839 | $86,624 - $93,253 | $89,569 - $96,829 |
Caveat
APS staff are not paid an hourly rate; they are paid an annual salary in line with the National Disability Insurance Agency’s (NDIA) Enterprise Agreement (EA). The EA is publicly available and can be located here Working conditions and benefits | NDIS.
NCC Commencements and Attrition
| 2023/24 | 2024/25 | 2025/26 | |
|---|---|---|---|
| Commenced | 219 | 313 | 148 |
| Left the NDIA | 33 | 45 | 50 |
| Transferred Internal | 38 | 71 | 30 |