Requesting Advice

To request TAPIB advice, please submit a Technical Advice Case in PACE.

ALERT: Updates to TAPIB Mandatory Referral Criteria

The criteria is now categorised by the requesting Branch or Team to help align requests by the delegate’s role. We’ve also aligned the criteria with the support categories in the Transitional Rules and refined the wording to clarify the scope.

TAPIB Mandatory Referral Criteria is now located on the TAPIB Confluence, click here to access it.

Early Childhood requests

All non-mandatory advice requests related to supports for children younger than 9 should be progressed to the National Early Childhood Branch using the technical advice case in PACE.

For any plans developed in SAP CRM, please contact 47E(d) - Certain operations of agencies if you require support.

Screen reader accessibility tip: The following level 2 headings are expandable. Please navigate to a heading and select to read contents.

Before requesting TAPIB Advice
Requesting TAPIB Advice
Implementing TAPIB advice
Withdrawing an advice request
General advice requests
Criteria and process for requesting prioritisation of advice

FOI 24/25-0515

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Requesting Replacement Supports

Replacement Support

A replacement support is not an extra support, but a replacement for an existing NDIS support(s).

TAPIB are the delegates who decide whether a replacement support can be approved for a participant.

What NDIS Replacement Support resources are available?

In addition to the NDIS Act, Rules, there is also:

How do I refer a replacement support request to TAPIB?

You need to check the participant’s request for a replacement support meets the minimum criteria for TAPIB to make a decision.

These are:

The support the participant is requesting is on the list of replacement supports
The participant has an approved plan with supports they want to replace
The participant has contacted us to ask for a replacement support

If the participant’s request meets this criteria you need to create a request for replacement support in PACE; see Create and action a request for a replacement support (External).

If the participant’s request does not meet this criteria you can’t create a request for a replacement support.

Replacement Support Items

The following Replacement Support items are the only items that can be considered under a replacement support request:

Standard commercially available household items
Smart watches
Tablets
Smartphones
Apps for accessibility or communication purposes.

FOI 24/25-0515

Maintained by: 47E(d)-

Created: 30/03/2017 4:29 PM Modified: 11/10/2024 3:31 PM

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