NDIA Accountability Project

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Update participant streaming

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Standard Operating Procedure

For Internal Use Only

The contents of this document are OFFICIAL.

Update participant streaming

This Standard Operating Procedure (SOP) will help you:

  • update the participant’s streaming in the NDIS Business System (System)
  • complete My NDIS Contact handover tasks for both a current and new My NDIS Contact.

Note: The term ‘streaming’ is for internal use only.

1. Recent updates

Date What’s changed
February 2022 SOP updated to include guidance for: 
*   the new My NDIS Contact to complete handover tasks, rather than in a separate SOP.
*   self-approving plan delegates to approve their own restream request, rather than referring to a separate SOP.

Participants currently streamed as General or Supported and are approved for Independent Living Options (ILO) funding now follow the same restream process as Supported Independent Living (SIL).

| November 2021 | SOP updated following system enhancement. Restream requests submitted in the system instead of open interaction.

A restream task will be created where:

  • authorised delegate from the National Planning Support team (ND delegate) will review and approve requests; or
  • plan delegates who develop and approve the plan can self-approve restreaming between Intensive and Super Intensive.
  • you will receive a Participant Streaming Acknowledgement task in your inbox to action. |

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Standard Operating Procedure

For Internal Use Only

Date What’s changed

The My NDIS Contact handover process has been updated to make sure the transition is smooth for the participant.

2. Checklist

Topic Checklist
Prerequisites You have:
 confirmed the participant has met Access
 reviewed the participant’s record and are familiar with their information and current support
 received new information which indicates the participant may need a different level of support to connect with the NDIS.
Or:
 been assigned an open interaction to assign yourself as the participant’s My NDIS Contact
 read any handover comments in the interaction assigned to you.

| Actions | | ||  3.1 Understand what streaming is | ||  3.2 Understand the restream process | ||  3.3 Determine streaming value | ||  3.4 Create Participant Streaming task | ||  3.5 Escalate the restream request | ||  3.6 Approve Participant Streaming task (self-approving delegate) | ||  3.7 Complete Participant Stream Acknowledgement task | ||  3.8 Request reconsideration | ||  3.9 Commence My NDIS Contact handover (current contact) | ||  3.10 Complete My NDIS Contact handover (new contact) | ||  3.11 Next steps

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Standard Operating Procedure

For Internal Use Only

3. Procedure

3.1 Understand what streaming is

Streaming helps make sure the participant receives the support they need to connect with the NDIS. Every participant’s situation is unique and their knowledge of the NDIS may vary. Some participants will need more support than others. We use streaming to predict the level of support the participant is likely to need from their My NDIS Contact.

The five streaming values and the aligned My NDIS Contact are:

  • General (Local area coordinator/Early childhood partner)
  • Supported (Local area coordinator/Early childhoood partner)
  • Intensive (Early childhood partner or Agency staff)
  • Super Intensive (Agency staff)
  • Complex (Complex support needs Agency staff)

Streaming doesn’t impact the participant’s level of reasonable and necessary supports.

3.2 Understand the restream process

Access delegates make the initial streaming decision. You may need to restream the participant when their situation changes, or because they are incorrectly streamed. When the participant’s stream changes, we use the term ‘restream’. If you think the participant needs a different level of support, you can make a restream request at any time. This includes within 100 days of the plan end date.

When you create a Participant Streaming task in the system, an authorised delegate in the National Planning Support team (ND delegate) will need to approve it.

ND delegates will review and approve:

  • all restreaming requests created by partners
  • restreaming requests from Intensive and Super Intensive to General or Supported
  • restreaming requests from Super Intensive to Intensive, Supported or General for Early Childhood participants.

Plan delegates who develop and approve the plan can self-approve Participant Streaming tasks between Intensive and Super Intensive.

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Standard Operating Procedure

For Internal Use Only

3.2.1 Updates to the My NDIS Contact

If the restream request means the My NDIS Contact needs to change, the staff member or partner who commenced the plan before restreaming will still develop the participant’s plan.

When the current My NDIS Contact is a partner:

  • they will remain the contact until the plan has been submitted for approval
  • a new staff member will be added as the contact at plan approval.

When the current My NDIS Contact is a plan delegate:

  • they will remain the contact until after plan approval
  • a new staff member will be added as the contact before plan implementation.

An exception is when the participant is currently streamed General or Supported and is approved for supported independent living (SIL) or individualised living options (ILO) funding. In this case:

  • the current My NDIS contact will not develop the plan
  • the partner will complete the restream task when the participant receives SIL or ILO approval
  • the partner will start the My NDIS Contact handover process once the restream is approved
  • the new My NDIS Contact will develop and implement the participant’s plan.

3.3 Determine streaming value

  1. Use 3.3.1 Table One - Streaming Factors to identify which streaming factors apply. While doing this, use the following guide to determine the streaming value:
  • no streaming factors = General
  • one streaming factor with value Supported = Supported
  • two or more streaming factors with value Supported = Intensive
  • one streaming factor with value Intensive = Intensive
  • two or more streaming factors with value Intensive = Super Intensive
  • one or more streaming factors with value Super Intensive = Super Intensive

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Standard Operating Procedure

For Internal Use Only

Table One – Streaming factors

Streaming factor Streaming value
Participant has very minimal/no known informal or community supports Supported
A lack of informal supports substantially impacts the participant’s ability to engage in planning and engage with services.
Consider how well informal supports can help the participant engage with the NDIS, not the number of informal supports.
Participant has a primary mental health condition Supported
Participant needs assistance during access. For example, they need a face to face appointment. Supported
Participant is culturally and linguistically diverse (CALD) or culturally isolated
  • Participants from other cultures who are considered isolated from their community; or
  • Participants whose primary language is other than English and are considered isolated from their community. | Supported |

Consider if either or both of these factors substantially impact the participant’s ability to engage. You must also consider their level of informal supports and ability to engage with mainstream and community services. | Participant’s visa status | Supported | Holds a humanitarian/protection visa (subclass 202, 201, 866, 200, 204 or 203). | Participant has a parent/carer with disability | Supported | Where the parent/carer’s disability substantially impacts the participant’s ability to engage in the planning pathway or in engaging services. | Participant’s family has more than one child/family member with a disability | Supported | | Participant is currently involved with the justice system | Intensive |

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Standard Operating Procedure

For Internal Use Only

Streaming factor Streaming value
Participant is involved in the justice system at the time of the streaming review. The participant is:
  • in custody in a correctional facility such as prison, remand centre or youth detention centre;
  • on bail, probation or parole and required by court order to report to a correctional or community correctional agency,
  • serving a community based order,
  • under forensic orders. This may include restrictions on the participant’s movements and/or other requirements. For example, drug testing and/or attending prescribed treatment.

Participant is currently involved with Child Protection

Participant is involved with Child Protection at the time of the streaming review where:

  • the participant is at risk of harm or neglect and has been removed from their primary carer(s) or is living in an arrangement under active investigation by Child Protection; or
  • there are active child protection orders in place and the child is not in a settled environment. For example, temporary assessment Intensive order, interim accommodation order, family preservation order, family reunification order or a long term care order where the child’s living arrangement is not stable.

Note: Government department involvement does not always mean the participant is currently involved with Child Protection. A child under long term care orders and in a stable placement may not require an intensive streaming factor as their Child Protection worker can support them to engage with the planning pathway effectively.

Participant has recently been funded for 1:1 24 hour (or greater) Intensive care due to behaviours of concern

Participant is currently in or will be moving into shared supported accommodation or a large residential centre

  • Participant resides on a permanent basis in a large residential centre or in supported independent living.

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Standard Operating Procedure

For Internal Use Only

Streaming factor Streaming value
The participant has been approved for SIL or ILO funding. Note: Refer participants who reside or are likely to reside in a Residential Aged Care Facility to the Complex Support Needs (CSN) Branch. Follow the guidance on the Complex Support Needs Branch intranet page.
Participant has a primary disability of spinal cord injury and this is recently acquired (<9 months) Intensive
Participant has a primary disability of severe brain injury and this is recently acquired (<9 months) Intensive
Participant needs multiple meetings/multiple stakeholders to engage with the planning pathway. May include stakeholders with conflicting inputs Intensive
The participant requires intensive support to engage in the participant planning pathway and navigate the NDIS market. For example, the participant has complex disability related health support needs, and needs extensive therapy and equipment.
Participant has a history of abuse/neglect Note: This streaming factor applies when the history of abuse/neglect significantly impacts the participant’s ability to engage in the planning pathway. Intensive
Participant has severe intellectual disability (level 10 or above) and they have no informal supports to assist with decision-making Note: Level 10 or above refers to the Internal Agency Assessment Tool (IAAT). Disregard the IAAT level when determining streaming. Instead use available evidence from reports, assessments and information collected during pre-planning. Intensive
Participant has a severe acquired brain injury (level 10 or above) and they have no informal supports to assist with decision-making Note: Level 10 or above refers to the Internal Agency Assessment Tool (IAAT). Disregard the IAAT level when determining streaming. Instead Intensive

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Standard Operating Procedure

For Internal Use Only

Streaming factor Streaming value
use available evidence from reports, assessments and information collected during pre-planning.

Participant has a diagnosed degenerative neurological condition which is progressing rapidly

Intensive For example, Huntington’s, Kuff’s disease, some progressive Multiple Sclerosis types, early onset dementia.

Participant has a diagnosis of Motor Neurone Disease

Super Intensive For more information on MND, refer to Practice Guide – Motor Neurone Disease (MND).

Participant is in hospital awaiting discharge.

This streaming factor is for use by National Access Staff when determining streaming after access met. This helps make sure these participants are given priority. Plan Developers should consider other streaming factors for participants who have entered hospital.

Super Intensive

Child participant is living outside the family home in formal voluntary out-of-home care arrangements. Or, the child participant is at imminent risk of needing accommodation outside the family home.

Note: Make a referral to the Complex Support Needs (CSN) Branch if this has not already occurred.

For more information refer to:

For involvement with Child Protection refer to the Complex Support Needs Branch intranet page.

Super Intensive

The participant has complex support needs which may impact their ability to engage with the NDIS

Refer to CSN Branch

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Standard Operating Procedure

For Internal Use Only

Streaming factor Streaming value

You must refer participants with complex supports needs to the Complex Support Needs (CSN) Branch.

Refer to the Complex Support Needs Branch intranet page and [Practice Guide – Complex Support Needs Pathway](/foi-library/releases/ef15604f543d-foi-21-22-0030-documents-disclosure-log/document-001__practice-guide-complex-support-needs-pathway/).

The participant is a younger person permanently, or at risk of residing in a Residential Aged Care Facility

The Complex Support Needs Pathway supports younger people permanently residing in a Residential Aged-Care Facility. You must refer Younger People in Residential Aged Care (YPIRAC) to the Complex Support Needs (CSN) Branch to be streamed as complex.

Refer to the Complex Support Needs Branch intranet page and Practice Guide – Complex Support Needs Pathway.

Note: The streaming factor Receiving supports for essential living costs the NDIS would not fund. For example, rent, food, utilities still appear in the Restream task in the System. This has been removed from this table and should no longer be used.

3.4 Create Participant Streaming task

  1. From the participant’s record, select Streaming. The participant’s current stream will display.
  2. Select More Items, then select Restream.

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Standard Operating Procedure

For Internal Use Only

The create – NDIS Customer Streaming screen will display.

  1. Expand Review Previous Streaming Factors. Read the previous streaming factors.

  2. Expand Record Additional Streaming Factors. Select the radio button to Yes at any new streaming factors.

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Standard Operating Procedure

For Internal Use Only

  1. Select Calculate Stream. If you don’t select Calculate Stream, the streaming factors will still submit, but they will not impact the streaming decision.

  2. Expand Streaming Decision. Check the Recommended Streaming is correct, based on the streaming factors selected in step 5.

  3. If you:

  • agree with the recommendation, go to step 11 to add your justification
  • disagree with the recommendation, go to step 9 to override the streaming decision.

Note: You may have information not reflected in the streaming questions in the System, or some of the factors in the original streaming may no longer apply. You will record this information in your justification.

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Standard Operating Procedure

For Internal Use Only

  1. Select Yes at Override Streaming Decision?

  2. At Please select the appropriate stream for this Participant, select the appropriate stream.

  3. Record your justification for the restream request. Complete the following template in the Justification field.

Participant’s current stream: <general/supported/intensive/super intensive>

Proposed new stream: <general/supported/intensive/super intensive>

Override required: yes/no

Appropriate streaming factor(s): list from 3.3.1 Table One – Streaming factors

Reason which prompted restream: <for example, participant’s change of situation or streamed incorrectly>

Evidence to support restream request: <list evidence>

Your login: <enter your details>

Date of request <DD/MM/YY>

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Standard Operating Procedure

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  1. At Date of Streaming Override: This will default to today’s date. You cannot change this date.

  2. The Self–Plan section displays a default response of No. You don’t need to do anything.

  3. Select Submit. If the submit button appears inactive (greyed out), switch one of the radio buttons in the Record Additional Streaming Factors section to Yes and back to No.

  4. The confirmation Form Submitted Successfully will display. Select OK. The Participant Streaming task is created in Work Load Manager (WLM).

  5. Are you a plan delegate able to self-approve the Participant Streaming task?

  • yes, go to section 3.6 Approve Participant Streaming task (self-approving delegate)
  • no,
    • the Participant Streaming task will flow to a ND delegate. You can view this task in Open Activities in the Internal Use tab
    • if you need to escalate the restream request, go to section 3.5 Escalate the restream request task
    • complete the Participant Streaming task in your My Inbox when the ND delegate has made a decision. You will go to section 3.7 Complete Participant Streaming Acknowledgement task.

3.5 Escalate the restream task

You will escalate the restream task using the WLM web form if:

  • there is a significant delay submitting the plan
  • there is a significant delay in plan approval
  • the risk to the participant is considered high using SOP – Completing an RFA - Escalation Prioritisation Matrix (section 11.2).

3.6 Approve participant streaming task (self-approving delegate)

The System will not allow plan delegates to self-approve requests from Intensive or Super Intensive to General or Supported. These will workflow to an ND delegate.

  1. In the participant’s record, select Internal Use, then select Open Activities.

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Standard Operating Procedure

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  1. In Activity Type, select the Participant Streaming task.

  2. Confirm the following details are correct:

  • Record Additional Streaming Factors
  • Review Previous Streaming Factors
  • Streaming Decision.
  1. In Streaming Approval at Do you want to Approve Streaming Decision?
  • If your decision is to approve the request, select YES
  • If the recommended streaming decision is incorrect, leave as NO.

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Standard Operating Procedure

For Internal Use Only

  1. In Approver Notes include the reason for your decision using the following template:

Restream decision: Self-approved

<How will the proposed new stream support the participant to connect with the NDIS and implement their plan?>

  1. Select Submit.

  2. A message appears confirming Form Submitted Successfully, select OK.

  3. Go to section 3.7 Complete Participant Streaming Acknowledgement task.

3.7 Complete Participant Stream Acknowledgement task

The Participant Stream Acknowledgement task will include feedback from the ND delegate. When you acknowledge the task, the task will close. This will not impact the streaming decision. You cannot reassign this task, and it will auto-delete after 28 days if you have not acknowledged it.

  1. In your My inbox, select the Particpant Stream task.

  2. The create – NDIS Customer Streaming screen will display.

  3. At Streaming Approval, review the ND delegate’s decision and Approver Notes.

  4. If your restream request is:

    • approved, go to step 3.7.1 Approved restream request
    • rejected, go to step 3.7.2 Rejected restream request.

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Standard Operating Procedure

For Internal Use Only

3.7.1 Approved restream request

  1. At Delegate Feedback, select YES next to Acknowledged, then select Submit.

  2. You will receive a message confirming Form Submitted Successfully. Select OK.

  3. Consider if you should remain the participant’s My NDIS Contact. Use the following as a guide:

  • Early childhood partners support Early Childhood participants streamed as general, supported or intensive.
  • Local area coordinators support participants streamed as general and supported with plan development, plan implementation and plan review.
  • Agency planners support participants streamed as intensive, super intensive and complex.
  1. Do you need to change the My NDIS Contact?
  • Yes, go to step 5.
  • No, continue with planning. No further steps in this SOP.
  1. If it is:
  • within 100 days of the participant’s agency-initiated plan review date, develop the plan. Then go to section 3.9 Commence My NDIS Contact handover (current contact).
  • outside 100 days of the participant’s agency-initiated plan review date, follow the SOP – Create a plan reassessment (or variation) request (PRR), as the need for a restream likely indicates a change in the participant’s situation. Then go to section 3.9 Commence My NDIS Contact handover (current contact).
  • a General or Supported participant who now has approval for SIL or ILO funding, do not develop the plan. Go to section 3.9 Commence My NDIS Contact handover (current contact).

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3.7.2 Rejected restream request

  1. Do you agree with the delegate’s decision?

    • Yes, go to step 2
    • No, go to section 3.8 Request reconsideration.

  2. At Delegate Feedback:

    • Select YES next to Acknowledge, then select Submit.

  3. You will receive a message confirming Form Submitted Successfully. Select OK.

  4. Continue with planning. No further steps in this SOP.

3.8 Request reconsideration

You can request reconsideration if you:

*   disagree with the delegate’s decision
*   believe there has been an error.

  1. In your My Inbox, make a note of the Transaction ID for the Participant Stream work item.

  2. Select the Participant Stream task. The create – NDIS Customer Streaming screen will display.

  3. At Streaming Approval, make a note of the delegate’s Approver Notes to include in your reconsideration request.

Standard Operating Procedure

For Internal Use Only

  1. At Delegate Feedback:
  • Select YES next to Acknowledge, then select Submit.
  1. You will receive a message Form Submitted Successfully, select OK.

Note: Acknowledging the delegate feedback will close the Participant Streaming task; however, it will not impact the streaming decision. You can still request reconsideration once you have acknowledged the feedback.

  1. Seek support from your team leader (TL) and provide the following details:
  • Your justification for your restream request.
  • The delegate’s justification for their decision.
  1. Your TL will consider your request. If your reconsideration request is:
  • Supported, go to step 8.
  • Not supported, continue with planning. No further steps in this SOP.
  1. Send an email to your TL:

  • Open a New Email in Outlook.

  • In the Subject enter:

    Action: Restream Reconsideration Request

  • In the body of the email, complete and paste the following template. Complete all sections.

Contact area: <select National Delivery team / Partner organisation>

Region/Office area: <select NSW-ACT / QLD / SA-NT / VIC-TAS-WA>

NDIS number:

Participant Stream Transaction ID:

Description of your reconsideration request:

Authorised delegate:

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Standard Operating Procedure

For Internal Use Only

Note: If you did not note the Transaction ID in step 1 or need to find the completed Participant Streaming task, follow the guidance in SOP – Manage My Inbox – Individuals.

  1. Your TL will forward your email to the appropriate Assistant Director (AD).
  • Partners, refer to your partner performance representative who will seek endorsement from their partner performance AD.
  • National delivery, refer to your AD for endorsement.
  1. The AD will consider your request. If your reconsideration request is:
  • endorsed, your AD will forward the email with their endorsement to the National Planning Support Team via xxxxxxxx.xxxxxxxx.xxxxxxx@xxxx.xxx.xx.
  • not endorsed, your TL/AD will notify you and you will continue with the planning pathway. No further steps in this SOP.
  1. The TL/AD of the National Planning Support team will make the final decision on the reconsideration request. They will notify your AD by email. Your TL or AD will notify you of the outcome. If your reconsideration request is:
  • approved, your TL or AD will ask you to create a new Participant Streaming task. In your justification, include details of the reconsideration approval from the National Planning Support TL/AD. Go to section 3.4 Create Participant Streaming task.
  • not approved, continue with the planning pathway. No further steps in this SOP.

3.9 Commence My NDIS Contact handover (current contact)

You’ll use this procedure to change the participant’s My NDIS Contact and commence handover tasks. This will make the handover a smooth transition for the participant.

3.9.1 General and Supported to Intensive and Super Intensive (Partner to Delegate)

  1. Does the participant have approval for SIL or ILO funding?
  • No, develop the plan before commencing these steps.
  • Yes, start handover without developing the plan.
  1. Contact the participant to advise of their changing My NDIS Contact. Use the following to support your conversation:

Your contact person is changing. A National Disability Insurance Agency representative will now support you.

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Standard Operating Procedure

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You will continue to receive:

  • regular check-ins
  • support to understand and use your plan
  • support to find and engage with funded and non-funded supports

Your new My NDIS Contact will be in touch shortly to introduce themselves. They will continue developing and supporting you to use your plan.

  1. Add a closed Interaction outlining your discussion with the participant using Interaction Template – General – Contact with participant.

  2. Navigate to Contacts, select the record with your details as the My NDIS Contact. This will take you to the Update Relationship screen.

  3. In Valid To: enter today’s date, select Submit. You are no longer the My NDIS Contact in the System. The new contact will assign themself.

  4. Has the participant been approved for SIL or ILO funding?

    • No, go to step 7.
    • Yes,
      • create an open interaction using Interaction Template – General – Restream SIL/ILO
      • assign interaction to the Ready For Approval inbox using the Standard CRM Inbox Structure - National Delivery. You have no further steps in this SOP.

  5. Follow SOP – Review and submit plan for approval and make sure you do not select Ready for Approval in the System or submit plan to WLM.

  6. In Interaction Templates – Planning – Plan submitted for approval, include handover information in your open interaction. This includes:

    • details about the restream change
    • your contact details so the new My NDIS Contact can contact you if needed.

  7. Assign the open Interaction template to the national Ready For Approval inbox using the Standard CRM Inbox Structure - National Delivery.

  8. Go to section 3.11 Next steps.

3.9.2 Intensive and Super Intensive to General and Supported (Delegate to partner)

Once you have completed and approved the participant’s plan you will commence handover.

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Standard Operating Procedure

For Internal Use Only

  1. Contact the participant to advise of their changing My NDIS Contact. Use the following to support your conversation:

Your contact person is changing.

A partner in the community will now support you.

You will continue to receive:

  • regular check-ins
  • support to understand and use your plan
  • support to find and engage with funded and non-funded supports

Your partner will contact you to introduce themselves and support you to use your plan.

  1. Add a closed Interaction outlining your discussion with the participant using Interaction Template – General – Contact with participant.

  2. In Contacts, select the record with your details as the My NDIS Contact. This will take you to the Update Relationship screen.

  3. In Valid To: enter today’s date, select Submit. You are no longer the My NDIS Contact in the System. The new contact will add themselves when they are assigned.

  4. In Interaction Templates – Planning – Plan approved and ready for Implementation, include handover information in your open interaction. This includes:

details about the restream change your contact details so the new My NDIS Contact can contact you if needed.

  1. Assign the approved plan and open interaction to your regional partner CRM inbox.

  2. Go to section 3.11 Next steps

3.10 Complete My NDIS Contact handover (new contact)

Follow these steps if you are the new My NDIS Contact after participant restreaming. You will complete the participant’s My NDIS Contact handover and proceed to plan implementation.

3.10.1 Update My NDIS Contact

  1. In the participant’s record update the My NDIS Contact to yourself. If you need help to do this, refer to the guidance in SOP – Add, check or change a My NDIS contact.

  2. Do you need more information or a warm handover from the previous My NDIS Contact?

  • Yes, go to step 3.10.2 Contact previous My NDIS Contact
  • No, go to step 3.10.3 Complete plan tasks.

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Standard Operating Procedure

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3.10.2 Contact previous My NDIS Contact (if required)

  1. Locate the previous My NDIS Contact details:

    • in the open interaction
    • in Contacts under My NDIS Contact (the previous person will have an end date).

  2. Contact the previous My NDIS Contact for further information or complete a warm handover.

3.10.3 Complete plan tasks

  1. If you are a:
    • delegate, approve the plan, using SOP - Finalise and approve a plan.
    • partner, update the approved plan’s sub status so the Responsible Employee is you.

3.10.4 Contact participant

  1. Check the Interactions to see if the previous My NDIS Contact explained the changes to the participant.

  2. Contact the participant and introduce yourself. Use the following template to support your conversation:

    I am your new NDIS Contact

    (If required) I have approved your plan

You will continue to receive:

  • Regular check-ins
  • Support to understand and use your plan
  • Support to find and connect with funded and non-funded supports

Further information:

  • Is there any information you would like to discuss?
  • Do you have any questions?

My contact details are .

  1. Add a closed Interaction outlining your discussion with the participant using Interaction Templates – General – Contact with participant.

  2. Go to section 3.11 Next steps.

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Disclosure Log Documents

Standard Operating Procedure

For Internal Use Only

Next steps

The new My NDIS Contact will support the participant to implement their plan.

Related procedures or resources

Feedback

If you have any feedback about this Standard Operating Procedure, please complete our Feedback Form.

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Version control

Version Amended by Brief Description of Change Status Date
1.0 CW0032 Class 2 approval. APPROVED 2021–02–14
Standard Operating Procedure moved to the new Standard Operating Procedure format.
2.0 LS0042 Class 2 Endorsed by State Manager APPROVED 2021-04-12
NSW/ACT National Delivery, Branch
AGV957 Manager Participant Experience Delivery
JS0052 Group Partner Performance Branch, Branch
Manager Complex Support Needs National Delivery.
Resource updated to include restreaming within 100 days of the plan end date, streaming from intensive and super intensive to general and supported, changes to streaming factors, and new steps outlining how to communicate changes to the participant and handing over to partners.
3.0 SM0075 Class 3 Approval APPROVED 2021-11-11
AMP299 System update
GO0002 Updated streaming process: all restream requests submitted in the System now automatically create a restream task which will workflow through WLM. This requires approval from an appropriate delegate. The approval process for a restream request has been moved to a new SOP – Finalise participant restreaming task.
LNL387
4.0 MBM478 Class 2 approval APPROVED 2022-02-08
LS0042 Updates include:
AGV957  the contents of the SOP – Complete My NDIS Contact
CW0032

V4.0 2022-02-08 Update participant streaming Page 24 of 25 This document is uncontrolled when printed

Standard Operating Procedure

For Internal Use Only

Version Amended by Brief Description of Change Status Date
handover after participant restreaming within this SOP after stakeholder feedback
 adding steps to approve a restream request for self-approving plan delegates
 ILO as an exception for the restream process to be the same as SIL.

V4.0 2022-02-08

Update participant streaming

This document is uncontrolled when printed