FOI 24/25-0174
SGP KP Publishing – Submit a referral to the Complex Support Needs (CSN) Branch
4 Think about a referral to the Complex Support Needs Branch
4.1 Identify CSN streaming factors
To decide whether the person needs a referral to the CSN Branch, you must identify situational and personal factors. These include:
4.1.1 Accommodation
- children living out of the family home or imminent need for outside home accommodation. Refer to Guide – How to support children and young people to remain in their family home for more information.
- homelessness.
4.1.2 Behaviours of concern
- risk to self or others
- identified behaviours of concern and/or regulated restrictive practice
- deterioration in behaviour/creating a risk to self or others.
4.1.3 Disability
- multiple diagnosis
- multiple and complex disabilities
- multiple family members with disability.
4.1.4 Engage with government
- voluntary or involuntary involvement in other government service systems. In particular health, child protection, guardianship orders, mental health and justice.
- impacting their ability to engage with the NDIS. This could be hard to reach or difficulty engaging (including a significant psychosocial disability or someone who is itinerant).
4.1.5 Markets
Markets refers to the service delivery markets and their capacity to support people.
- limited or no service delivery available in remote areas
- thin or exhausted markets in regional areas.
4.1.6 Supports and care
- limited or no informal supports (for example, advocate, guardian, nominee) and informal support (for example, family member, carer, friend support) to assist with decision making or engaging in planning.
- transitional supports for returning to the community (for example leaving rehabilitation or hospital, incarceration)
- stressed care arrangements. An immediate unmet need for targeted support or a crisis situation due to a sudden unexpected change in the person’s circumstances.
FOI 24/25-0174
SGP KP Publishing – Submit a referral to the Complex Support Needs (CSN) Branch
4.1.7 Vulnerable
- increased risk of significant harm from abuse or neglect
- impact of trauma or abuse
- limited or no expressive communication.
For more information, refer to the Guide – Complex support needs (CSN) pathway.