IRT – Complete a specialist disability accommodation dwelling enrolment internal review case

DOCUMENT 16

IRT – Complete a specialist disability accommodation dwelling enrolment internal review case

This article provides guidance for a review officer to complete a request for an internal review of a decision not to enrol a dwelling as Specialist Disability Accommodation (SDA).

Recent updates

10 November 2025

Update to linked knowledge article to reflect new name

Assessment of a dwelling enrolment

SDA - Dwelling enrolment cases are assigned to review officers via their My Cases tab.

Allocating a dwelling enrolment case for review

1. Select Cases.
2. Select My Cases.
3. Select the Dwelling enrolment case.
4. Select the SDA enrolment module to begin working on the case. When you have selected the enrolment module correctly, the following tabs will be visible, Details, Dwelling Asset, Task Checklist, Approvals, Case History and Case Activity.

Note: where there are multiple cases for the same provider, open each case to identify if it should be reviewed as a group. For example, there are multiple units in the same complex.

Conduct a Desktop Review

An initial assessment of the internal review should be completed using the information available within the case. SDA original decision makers who will raise the IR case (SDA enrolment case) will confirm consent and materials to be considered.

Review the evidence

From the dwelling enrolment case:

1. Review the original decision letter, select the Case Files tab and locate the document.

2. Review the Approver comments, select the Approvals tab and under Step Name, select Approval Request Submitted. There may be additional information here that was not included in the letter.
3. Review additional information or evidence that was submitted with the review request. This information will be located under the Case Files tab and includes the outcome letter sent by the SDA team.
4. Review the mandatory information that was submitted with the initial enrolment. This information will be located under the Asset Files tab. If the documents do not appear, select refresh.

Requesting further information process

From the dwelling enrolment case:

1. Select the Requested further info chevron.

2. Select Mark as Current Status.

   The chevron will now move to Requested further info.

3. An Internal Review Request for Information Letter is required to be sent. Refer to article IRT – Sending a manual letter.

4. You must document the further information request as an Internal Communication using the below template.

   Request for further information from or .

   Formal request for information issued via email/post on <dd/mm/yyyy>.

   Further evidence to be provided by mail/email. Email/return postal address details provided. Due date: <dd/mm/yyyy>.

   Refer to article [Log an activity or internal note](placeholder).

5. Do not progress the review before the further information request or unable to contact timeframe has elapsed.

Moving the chevron back to Under Decision

Once the information is returned, or the further information request timeframe has expired, you must move the chevron back to in progress.

From the dwelling enrolment Case:

1. Select the In Progress chevron.
2. Select Mark as Current Status.

The chevron will now move to In Progress.

Make a decision

To assess the dwelling enrolment application and make a decision to confirm and not enrol the dwelling or approve and enrol the dwelling as an SDA refer to the SDA guidance:

• Assess a Specialist Disability Accommodation
• Make a Specialist Disability Accommodation (SDA) enrolment decision
• Practice Guidance SDA Dwelling Enrolment Evidence Requirement.

After reviewing the evidence and assessing the request against the SDA guidance, National Disability Insurance Scheme (Specialist Disability Accommodation) Rules 2020 (External) SDA pricing and payments (External) and SDA Design Standard (External), proceed to the below topics to complete the review:

• Not to enrol the dwelling as an SDA
• Enrol the dwelling as an SDA.

There will be a quality assurance component for both decision outcomes.

Not to enrol the dwelling as an SDA

Quality assurance check

A quality assurance check will be completed by SDA officers to ensure accuracy and consistency with published materials.

1. Prepare the decision outcome letter, available on the Internal Review intranet page.

2. When saving a manual letter, make sure the document is saved as a PDF file with the following naming convention style:

   • Provider name, dwelling enrolment number, Outcome Letter, yyyy-mm-dd

3. Send the outcome letter to SDA Operations for a quality assurance review. Refer to Appendix A for the email template. Note: do not proceed until a response has been received.

4. Upload the manual letter to the dwelling enrolment case. Refer to article IRT - Adding and linking documents to an internal review case. Provide any further information or context in the Description field.

Communicate the outcome to the Provider via the PACE Case

1. Open the case in PACE.
2. From the Activity panel, select Send Email.
3. Complete the body of the email using the template in Appendix B.

Finalising the decision

1. From the Details tab, select the Closure Reason and enter the reason for confirming the decision in the Closure Comments field.

2. From the Approvals Tab, select Reject and enter the below template:

   I confirm that the provider has NOT met the CEO’s requirements for the proposed SDA dwelling enrolment pursuant to section 25 of the NDIS (SDA) Rules 2020. I uphold the original decision of the delegate approver based on .

3. Change the status of the case by selecting the Closed chevron.

4. Select Mark Status as Complete.

5. Select Status Not Approved. Select Save.

Unlinking the Provider and SDA address

The link between the provider and the SDA address needs to be removed to allow for future applications to be lodged.

1. From the Dwelling Asset tab, select Asset Provided by.
2. Select the pencil icon and delete the details.

Enrol the dwelling as an SDA

Quality assurance check

A quality assurance check will be completed by SDA officers to ensure accuracy and consistency with published materials.

1. Prepare the decision outcome letter, available on the Internal Review intranet page.

2. When saving a manual letter, make sure the document is saved as a PDF file with the following naming convention style:

   • Provider name, dwelling enrolment number, Outcome Letter, yyyy-mm-dd

3. Prepare a brief for SDA Operations to allow for appropriate consideration and management of potential market impacts. Refer to Appendix A for the brief template.

4. Send the outcome letter and brief to SDA Operations for a quality assurance review. Refer to Appendix A for the email template. Note: do not proceed until a response has been received.

5. Upload the manual letter to the dwelling enrolment case. Refer to article IRT - Adding and linking documents to an internal review case. Provide any further information or context in the Description field.

Communicate the outcome to the Provider via the PACE Case

1. Open the case in PACE.
2. From the Activity panel, select Send Email.
3. Complete the body of the email using the template in Appendix B.

Appendix A – Quality assurance review template

Review of outcome letter

To: redacted: s47E(d) - certain operations of agencies

Subject Line: Review of SDA internal review outcome letter for

Body: Good morning/afternoon,

The outcome letter for

Kind regards,