Monitoring of reform implementation - lessons learned

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PARLIAMENTARY INQUIRY QUESTION ON NOTICE Department of Health, Disability and Ageing

JOINT COMMITTEE OF PUBLIC ACCOUNTS AND AUDIT

15 May 2026

PDR Number: IQ26-000085

Reform implementation - Monitoring of reform implementation - lessons learned (additional information)

Written

Chair: Josh Burns

Question:

10c. Does the department capture lessons learned from reform implementation? If so, please outline the lessons learned.

Answer:

Yes.

The department captures lessons learned through its project management framework and governance processes. As the current reforms remain in relatively early stages of implementation, further lessons will continue to be identified over time.

For those reforms announced as part of the 2026-27 Budget, a full evaluation will be undertaken in financial year 2030-31, with a mid-term evaluation in 2028-29 as outlined in the Impact Assessment. An evaluation approach is currently being developed to ensure outcomes for the Scheme and participants and lessons learnt are recorded.

PARLIAMENTARY INQUIRY QUESTION ON NOTICE Department of Health, Disability and Ageing

JOINT COMMITTEE OF PUBLIC ACCOUNTS AND AUDIT

15 May 2026

PDR Number: IQ26-000086

Reform implementation - Reform Advisory Committee - lessons learned (additional information)

Written

Chair: Josh Burns

Question:

11c. Does the NDIS RAC capture lessons learned from reform implementation?

If so, please outline the lessons learned.

Answer:

11c. The role of the NDIS Reform Advisory Committee is to provide independent advice from people with disability on the implementation of NDIS reform. It advises the Disability Reform Ministerial Council and the Minister for the NDIS on implementing reforms, including recommendations from the Independent Review into the NDIS and the Royal Commission into Violence, Abuse, Neglect, and Exploitation of People with Disability.

The Committee monitors reform implementation, provides feedback on engagement strategies, and ensures lived experience is considered in implementation.

The NDIS Reform Advisory Committee captures lessons learned through its meetings, advice to government, and broader engagement on NDIS reform. The Committee’s meeting summaries are published on the Department of Health, Disability and Ageing website.

The table below outlines five key lessons identified through the Committee’s meetings, meeting records and public meeting summaries from 22 August 2025 to 22 May 2026.

No. Lesson learned Implication for implementation
1 Early engagement supports better implementation Engagement should occur early enough to inform implementation design and delivery.
2 Clear and proactive communication supports implementation Communication about changes should be timely, repeated and in plain English to reduce confusion, anxiety and misinformation during reform implementation.
3 Coordinated consultation supports implementation Consultation processes should be staged, coordinated and supported by accessible materials to support implementation.
4 Cumulative change needs to be considered during implementation Implementation should account for how changes interact in practice.
5 Implementation should maintain participant rights, equity and outcomes Implementation approaches should balance sustainability objectives with participant rights, equity and safety.