Comments
MO Caller
Person making inquiry
PPT
NDIS Number
Date of enquiry: 19/07 /2024 10:09
VOi: PACE
Caller Contact Number: Details of the enquiry: PPT called as they have changed plan managers and the new plan manager has manually sent in the invoices that have not yet been paid Action taken Advised PPT that these were nt reflected on her account yet and to confirm with the PM that these had been sent through.
Name: Log on ID:
Service Officer
National Contact Centre
Subject Activity Type Case
Contact with Participant Inbound Phone Call
Case Type or Category Outcome Completed Date/Time
Enquiry- Successful Contact 11/7/2024, 2:40 pm
Alias
Comments
Date of enquiry: 11/07/2024
Person making enquiry
Caller contact number:
Details of the query: Call was transferred by Ministers office. PPT wants confirmation on if Chiropractic can be continued under the line item· 15_056_0128_1_3 as plan manager refusing to pay outstanding invoices which is more than a month old. She is currently not using Physiotherapist due to the long distance and not the best treatment for her disability. Also, Chiropractic is cheaper and easy to access as its located locally which saves her travel time and cost. Page 244 of 272
Action taken: Please call or add a note in her plan with a confirmation. She stated its urgent as she needs this supports to be continued to improve her health and wellbeing.
Name-
Staff ID:
Service Officer
National Contact Centre-Ministerial Office Queue
Subject Activity Type Case
Contact with Authorised Inbound Phone Call
Person
Case Type or Category Outcome Completed Date/Time
General Question 1/7/2024, 2:31 pm
Alias
Comments
Date of enquiry: 01/07/2024
Person making enquiry: Callers contact number: Details of the query: SC wants to endorse plan manager and needed verbal consent however SC did not want to wait she gave me the PPT number and requested to finish call with PPT. While contacting PPT, SC ended the call and PPT did not want to stay on call longer then 3-5 minutes, so the call ended and did not complete endorsement. Action taken: VOI caller
Name:
Log on ID:
Service Officer
National Contact Centre
Subject Activity Type Case
Contact with Participant Inbound Phone Call
Page 245 of 272