Concerns regarding NDIS reforms impacting regional access (Provider advocacy)

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Submission 810

Address: 24 Fitzroy Street, Kerang 3579 Phone: 5451 0200 E-Mail : info@ndch.org.au Web: www.ndch.org.au

Submission to the Senate Community Affairs Legislation Committee

Inquiry  into  the  National  Disability  Insurance Scheme Amendment

(Securing the NDIS for Future Generations) Bill 2026

Submission date: 28 May 2026

Submitted by: NDIS Support Coordination Team, on behalf of Northern District

Community Health

Publication: We consent to this submission being published with our name.

Submission 810

Address: 24 Fitzroy Street, Kerang 3579 Phone: 5451 0200 E-Mail : info@ndch.org.au Web: www.ndch.org.au

We are writing to the Senate Community Affairs Legislation Committee as NDIS

Support Coordinators on behalf of the Northern District Community Health (NDCH)

organisation and the participants within our small, regional community.

As a team, we care deeply about the future of the NDIS because we see every day the

vital role it plays in helping our own participants, and people cross the wider

community, stay safe, maintain their independence, and remain connected to their

communities.

We acknowledge the need for reforms to the current NDIS system to help ensure its

long-term sustainability. However, we are concerned about the significant impact the

proposed changes may have on participants, particularly vulnerable people living in

rural, remote and outer regional areas, if the current Bill is passed without further

consultation and appropriate safeguards.

We hold serious concerns regarding the lack of consideration given to the realities faced

by regional communities, where limited access to NDIS providers, allied health

professionals, transport services and mainstream supports already creates substantial

barriers to equity and access. Participants in our region frequently experience long

waitlists, workforce shortages, provider travel costs and reduced service choice

compared to metropolitan areas.

The proposed reforms risk further disadvantaging regional participants by introducing

increased administrative complexity, tighter funding limitations and reduced flexibility

without addressing the existing inequities experienced outside metropolitan areas.

These concerns are reflected in the following proposed NDIS changes:

Submission 810

Address: 24 Fitzroy Street, Kerang 3579 Phone: 5451 0200 E-Mail : info@ndch.org.au Web: www.ndch.org.au

The 50% cut to social and community participation funding from October 2026

We support participants who already experience loneliness, declining mental health and

emotional  distress due to limited opportunities  for social  interaction. For some

participants, their support worker may be the only consistent social contact they have

each week. These supports are not optional extras; they are essential for maintaining

routine, emotional wellbeing, independence and connection to the community.

Reducing access  to these supports may  result  in increased  crisis  presentations,

worsening mental health and greater pressure on an already stretched and limited

mainstream health and community system.

Tougher unscheduled reassessment rules and the loss of review rights

One of the key principles of the NDIS is participant choice and control. Restricting a

participant’s ability to request reassessment or review decisions removes an important

voice from the process and may leave participants stuck with plans that no longer meet

their needs.

Disabilities and personal circumstances can change unexpectedly due to deteriorating

health, mental health decline, changes in carers, housing instability, crisis situations or

loss of informal supports. Participants need confidence that they can seek timely

adjustments to their supports when required.

We believe these proposed changes risk removing an important safeguard that allows

participants to seek changes to their plans when their circumstances change. This may

have a serious impact on participant wellbeing, safety and stability, particularly for

those with complex or fluctuating needs.

Submission 810

Address: 24 Fitzroy Street, Kerang 3579 Phone: 5451 0200 E-Mail : info@ndch.org.au Web: www.ndch.org.au

If participants lose the ability to request reassessment or challenge decisions, there is a

real risk that people will go without essential supports for extended periods of time.

This may lead to increased hospital presentations, mental health decline, carer burnout,

social isolation and crisis situations that could otherwise have been prevented through

early intervention and responsive planning.

Automated decisions and algorithms with no individual appeal

We are also concerned about the increasing use of automated decision making and

algorithms within the NDIS, particularly where decisions may be made without proper

individual assessment or meaningful rights of appeal. Participants living with disability

have highly individual needs, circumstances and goals that cannot be accurately

understood through automated systems or standardised data alone. We fear that relying

on algorithms to make funding or eligibility decisions risks removing the human

understanding,  flexibility and  consideration  that  are  essential when  supporting

vulnerable people.

In rural and regional communities, where participants already face barriers accessing

services and advocacy supports, the loss of individual review rights could leave

participants  feeling powerless and unheard. Many  participants  rely on Support

Coordinators, carers and families to help explain their circumstances and advocate for

supports that are reasonable and necessary for their unique situation. Automated

systems cannot fully capture the complexities of a person’s daily life, fluctuating needs,

Submission 810

Address: 24 Fitzroy Street, Kerang 3579 Phone: 5451 0200 E-Mail : info@ndch.org.au Web: www.ndch.org.au

mental health, informal supports or environmental barriers. We strongly believe that

participants must retain the right to have decisions reviewed by a real person to ensure

fairness, transparency and accountability within the NDIS.

We support the importance of ensuring the NDIS remains sustainable and continues to

provide long-term support for future generations. However, we do not believe this can

or should be achieved through the Bill in its current form, without further consultation,

safeguards and consideration of the significant impacts these changes may have on

participants, particularly those living in rural and regional communities.

We also ask that the Government undertake further genuine consultation with people

with disability, families, carers, providers and frontline workers before implementing

significant changes that may negatively impact participant choice, control, mental

health and access to essential supports.

Sincerely,

The NDIS Support Coordination team at NDCH