Concerns over NDIS changes impacting client wellbeing and access to support (Provider experience)

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Submission 815

June 1,2026

I am writing to you regarding my deep concerns around the proposed changes in the NDIS that will come about as a result of this proposed Bill being presented to Parliament.

I am a registered NDIS Provider with a growing business who currently provides support for approximately forty clients. We do not have many children as participants however we support a number of complex and high intensity clients. Our service is entirely focused on the best outcomes for our participants and the support of our staff.

I would like to start this by stating I understand there are questionable providers who need to be removed from the system and I’m well informed about the degree of NDIS fraud. I also know that Government expenditure is not infinite and there has to be limits.

The amount of negative attention to the NDIS through all types of media, which if not started by the Government has certainly been added to by them, without any attempt for balanced reporting occurring is incredibly unfair. It has created a palpable dislike for anyone providing or receiving services in our community.

I believe that the current proposals are inhumane, have the potential to damage participants both physically and psychologically and cause a large amount of trauma for loved ones of the person living with a disability.

Governments have a significant history of opening up schemes without the correct safeguards such as the RTO rorts, the pink bat disgrace and now the NDIS, and yet they are surprised there is fraud in the NDIS!

The NDIS system was designed and implemented by the Government and was flawed from the beginning. The correct safeguards were not built into the system to prevent fraud. Unfortunately the participants under the new Bill will be forced to live the consequences of a badly designed, implemented and managed system by successive governments.

In reality these consequences will see;

Hours of support cut from clients as digitalised systems are brought in to make assessments. The selling point for a digitalised assessment system

Submission 815

is that it will bring consistency in assessments. I am yet to find two people living with the same disability to have that disability present in the same way. The outcome of this will be people left without support, which will lead to loneliness, mental health concerns, possible physical concerns and overall decrease in their health and wellbeing.

Decreasing community access funding by 50% is put simply a disgraceful strategy. It stinks of taking us back to the bad old days where we would shut people living with disabilities away from public sight. If it is the belief of the government that this area of funding has been abused , then devise a list of things it can be used for. I’m sure no members of the government would have their social activity (a lot of which is paid for by the tax payers) reduced by 50% . Imagine for one moment you are totally reliant on someone else to help you socialize or integrate into your community,. 50% of this funding will be removed not because you have done anything wrong but because the Government have mismanaged the NDIS.

Increasing the time allowed for a determination on an unscheduled assessment from 21 to 91 days will leave participants in a position where they may not have funds and will be forced to enter the hospital system. Hospital admissions are detrimental to both physical and mental health. I can assure you that no one with a disability is looked after well in hospital in comparison to their care in their home. This could result in the loss of lives.

Taking their right to appeal such an assessment is taking away basic human rights.

The increase in the Ministers unchecked rights according to the proposed Bill is frightening and un Australian. How dare the Minister have the right to cap any support at anytime and have the ability for this information to be kept out of the public domain.

To dictate the ratio and amount of support according to a class of participants is unpractical and incredibly flawed. For example we have two participants with the same injury, one was back to work in 12 months and requires 6 hours of support a day, the other was back in part time

Submission 815

work after three years and requires 12 hours support a day. To categorise participants according to their disability without taking into account co-morbidities or abilities is heartless and will lead to many psychological physiological concerns for participants.

To cut the number of participants by 300,000 is both heartless and inexcusable. Have you found a way to prevent injuries from accidents, to prevent illnesses leading to disabilities, such as MND, stroke or MS related disabilities and have you found a way to stop birth defects which lead to life long disabilities? If you have not then you have no right to cut the total number of people receiving NDIS funding. As our population grows, which is a priority of the current government so will the number of people living with disabilities.

The Government is to blame for the state of the NDIS and whilst there are some recipients who should not be on it , they did not win this in a raffle, it was granted to them by a Government department. There are some bad providers, but again they have been endorsed as providers with every invoice that has been paid by the NDIS. Do you see the common theme? The Government has caused the issues that are now being faced and their response is to punish the vulnerable participants living with disabilities, by removing or reducing services available to them. Worst of all they are limiting these same people’s participation in the community, by cuts to their community access funding. You could be confused for thinking we were in Germany in 1939 where those living with disabilities were considered of no value.

Lets make changes by all means but make them ones that will improve the NDIS for the participants.

Lets screen who is being let into the privileged position of being a provider, lets make sure they have experience in disability and / or health care Lets ensure the NDIS does not become a political football Lets boost funding to bring down fraud Lets make all providers become registered and all workers trained. Lets make it a system we are proud of where participants are seen as equals within our community.

Submission 815

Dianne Geddes

Director