Experiences of discrimination, infantilisation, neglect and abuse from registered support providers (Participant experience)

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Submission 967

​Do not make cuts to the NDIS.​

​It will cost the government and every person far more in the long run. More importantly,​ ​it will impact me and my fellow people with disabilities significantly. I am considerably​ ​concerned that the reductions in the Bill will leave participants with a lot less funding​ ​and no choice.​

​I am a high support needs power wheelchair user and use a speech device to​ ​communicate.​

​I have no family I can rely on for my support needs.​

​NO to mandatory registration of support workers:​

​I have experienced so much discrimination, infantilisation, neglect and abuse from a​ ​number of registered support providers, leaving me with considerable trauma.​

​I have now built a good life for myself through NDIS funding and most importantly the​ ​choice in how to use funds to best support my needs, by building my own team of​ ​unregistered support workers that come from my community. I am queer and I used to​ ​face constant discrimination from registered support providers because of this, causing​ ​me to feel unseen and unsafe in my own home.​

​But what I found more detrimental to my mental and physical health was the​ ​infantilisation, neglect and abuse. The registered support providers did this through:​ ​improper induction of their workers, poor communication across the board and poor​ ​treatment of their workers which leads to poor treatment of us. It’s awful because this​ ​treatment makes you feel not human anymore. All of this led to a high turnover of​ ​workers which in turn led to its own problems. I was subjected to new people almost on​ ​a daily basis, often not knowing my routines at all and, most of the time, they were​ ​hugely incompetent. And daily and even hourly, this uncertainty filled me with so much​ ​anxiety, it was so bad for my mental health. Also they often hurt me as they did not​ ​know how to handle my body. They gave me no choice in who supported me. It’s​ ​horrible torture having someone you didn’t choose touching your body. Every registered​ ​support provider has done this to me. And I was gaslit so often by the support providers.​

​It was only when I could get my own unregistered support workers that I was free from​ ​this, the discrimination, infantilisation, neglect and abuse. My team of support workers​ ​are all unregistered sole traders, and because of this I have the ability to carefully​ ​choose who supports me.​

Submission 967

​I was told registration cost for support workers would come down in price, therefore​ ​independent support workers could afford to be registered, but it hasn’t. The current​ ​price of registration is outrageously overpriced. Where is the money going? Who is it​ ​for? There is no real transparency surrounding the high cost of registration.​

​I’m so afraid of losing my team due to mandatory registration.​

​I strongly disagree with the idea of people’s access to support being blocked due​ ​to not wanting medical intervention. People should have the right to choose.​

​I have dystonia and I had an operation to alleviate my symptoms. I didn’t need to have​ ​the operation, but I felt I had to because of society. As a result I had a massive stroke​ ​during the operation. I would hate for others to feel the pressure from the system to​ ​undergo treatment that they don’t want in order to get support from NDIS.​

​Moreover I have been recommended to receive medical botox 4 times a year, but the​ ​government only funds 2 treatments a year, I cannot afford to pay for the other 2.​ ​Although receiving the recommended medical botox 4 times a year would improve my​ ​quality of life significantly, because of my disabilities I would still require the same​ ​amount of support from my support workers. However I would not require more support​ ​hours for longer as I get older if I did receive the recommended 4 doses.​

​No to cuts in capacity building:​

​I have finally got an awesome Occupational Therapist and finally getting on top of so​ ​many things. I would hate to lose them.​

​I have a really great physio who understands dystonia well and if I didn’t have them my​ ​dystonia would get worse and the neurologist wouldn’t know as well where to put the​ ​Botox in my muscles.​

​I have a great Support Coordinator who helps me to understand my funding and how​ ​best to use it, which is vital as I’m dyslexic.​

​No to block funding:​

​Are we going back to the bad old days where people have to please a third party in​ ​order to get the support we need?​

Submission 967

​I am greatly concerned that people will have their supports cut below what is​ ​reasonable and necessary:​​I am concerned that the​​reductions in the Bill will leave​ ​participants with less funding than the total costs of their reasonable and necessary​ ​supports.​

​The hours I have are greatly needed, as my support needs are high. Now I’m able to​ ​have my home cleaned properly, I am able to keep myself clean and healthy, I eat​ ​properly now, communicate properly and I can be part of my community. People used to​ ​ask ‘Where is your carer?’ ‘Where is your support worker?’ ‘Are you ok?’ As they saw​ ​me struggle. And now the government wants to take 30% to 50% of​​“social and​ ​community participation support” away from us.​

​“Social and community participation support” isn’t​​just for fun stuff. I use it for exercise,​ ​communication, medical and therapy appointments, grocery shopping, cooking and life​ ​administration. So what if it’s a nice day and I have the time and decide to go to a cafe​ ​or meet a friend at a cafe, doesn’t everyone? We just need support to do so. I can’t go​ ​out on my own any more, so I would practically be under house arrest.​

​My health and quality of life would greatly suffer. Even if I’m not affected by these cuts​ ​I’m afraid of many other people with disabilities having to suffer like I suffered.​

​It is untenable that the government would suggest such a thing.​

​Heaps of people want to support me for free, but they can’t because they have to earn​ ​money to live in this society and they don’t have time to spare. And it is work, not just​ ​fun, to support me on a social outing. I hope my support workers enjoy their work with​ ​me, but it is work. I rely on my support workers so much. If I were to have to rely on free​ ​labour, the people supporting me would have their rest and social time impacted. And​ ​most of my friends are living with disabilities so can’t help me in these ways. This​ ​system would be entirely unsustainable.​

​The carer pension isn’t enough to live on. And, I wouldn’t want any one person tied to​ ​me again. Nor do I have any one person available, if I did want that.​

​So, support workers need money to live, in order to support me.​

​NDIS has been life changing. I have been able to do a range of exciting things, and take​ ​on new opportunities.​

Submission 967

​Prior to my experience with NDIS I went out on my own, but I found it to be bad for my​ ​health. At the time, I could empty my catheter bag myself, but couldn’t open many of the​ ​‘accessible’ toilets because they had heavy doors on them. When I did get in, I wasn’t​ ​able to lock the door, putting me in considerable danger. I no longer have the ability to​ ​empty my catheter bag without a support worker.​

​Today, I am able to drink more water knowing my catheter bag will be emptied by​ ​support workers, keeping me healthy.​

​I am able to go to the toilet when I need to, helping me be less constipated, which in​ ​turn helps me to have less bladder cramps and bypassing.​

​My groin doesn’t get nearly as sore, because support is there to change my pad right​ ​away when I bypass.​

​When I’m out and about I need support if I get too hot or too cold, to take layers of​ ​clothes on and off.​

​I’m able to eat and drink a wide variety of foods and beverages with support.​

​I am able to wash my hands in public with support workers, keeping me safe from​ ​germs.​

​I’m able to mask in public with the help of support workers, again, keeping me safe and​ ​healthy. I find it harder to cough now and might get pneumonia if I catch something.​

​I have a speech disability and I use a speech device to communicate, but 80% of​ ​people don’t recognise my typing as talking. Communication is safety. It isn’t safe if I​ ​can’t communicate. Now, with support workers that know me well, I am able to be​ ​understood because they can see that I have something to say and they can alert other​ ​people. Also, typing is hard for me so it helps to have a support worker who knows me,​ ​that can relay information for me. In developing sustainable working relationships with​ ​each of my support workers, I have trained them to not put words in my mouth and​ ​check with me about all communication. This support with communication is essential​ ​for my participation in the world.​​I am understood​​by so many more people, including​ ​very important people in my life, from my neurologist to my sister, as I have someone to​ ​support me with communication. It’s so hard when you are non-verbal and dyslexic and​ ​other people keep getting distracted during conversation. It really helps to have a​ ​support worker there keeping things on track, and helping me when I get stuck on​ ​certain words.​

Submission 967

​Having support with communication is also important to alleviate ableism. My support​ ​workers can say stop when random people are ableist like: people trying to touch me,​ ​speaking over me, or speaking down to me. This lack of consent happens a lot. It’s​ ​essential for me to have an advocate.​

​I have to wear glasses now and I need support workers to clean them regularly. If they​ ​can not be cleaned I can not see clearly, further disabling me.​

​I require my support workers to administer pain medication for me, without them I would​ ​not be able to access the medication alone.​

​I used to pay for things by giving people, often strangers, direct access to my wallet​ ​which was very dangerous. I am so much safer with trusted support workers now.​

​So many of my bags and their contents got destroyed in doorways because the only​ ​way I could access them was if they were hanging on the side of my wheelchair. I have​ ​my bags on the back of my wheelchair now and my support workers can get it for me.​

​And what about when something goes wrong with my power wheelchair? Twice my​ ​power wheelchair stalled and broke down in the basking hot sun and no one walked by​ ​to help me.​

​I am able to stay on top of my emails with support. I used to get so tired and they would​ ​just pile up, and I would often miss important emails.​

​My catheter site is always kept clean and dry, and my support workers are able to clear​ ​the tube of crystal build-up.​

​My routines can be done more slowly with the right amount of support hours, as there is​ ​less rushing, and more focus on doing things safely.​

​Things are just so much slower for me, I have tried so hard to speed up, but I have​ ​ended up getting sick and more traumatised. I take time to dress, shower, eat, speak,​ ​go out, poo, wipe. Anything really.​

​My mental health has improved with the extra support because I have more time and​ ​energy to spend on the things that are important to me, like art, writing and gardening.​

Submission 967

​I experience less fear and anxiety and feel safer, because I know who will be supporting​ ​me each day, and that they know how to support me well.​

​Without adequate support my basic human rights were not being met.​

​Then, there is my important work as a political artist and advocate. I’m doing good work​ ​to bring awareness of disability into our community and I fear this will be greatly reduced​ ​if I have a 30% to 50% reduction in “social and community participation supports”.​

​I’m so afraid of losing my support worker team due to reductions and cuts.​

​Hospitals will be over loaded:​

​Before the NDIS I was stuck in hospital, when I didn’t need to be. Taking up a bed that​ ​someone else needed. All I needed was to be properly funded to go home and back out​ ​into the community. There will be an increase in injuries because of a lack of support​ ​due to the NDIS cuts.​

​Putting more pressure on our hospitals.​

​There will be significantly more mental health breakdowns because of lack of support,​ ​putting further pressure on hospitals.​

​With these cuts to our NDIS our hospitals will feel the immense impact.​

​It may seem like hospitals are winning with this budget, but really they are not.​

​And worst of all, we can not appeal the NDIA decisions.​

​All we can do is be subjected to another assessment and hope it will be different.​

​I have been handed a plan that didn’t make any sense before and had to go to the AAT​ ​and it was very vital to my life.​

​But I shouldn’t be interrogated for the things I need. I shouldn’t be interrogated, because​ ​it’s a form of torture. We need trauma informed assessments.​

​Yes they have to stop the fraud, but they are not going do that by cutting our lives and​ ​taking away our right to choose who touches our bodies.​

Submission 967

​Many will die and yet more will live out our lives in torture directly because of these cuts.​

​I implore you to stop the cuts to the NDIS and stop mandatory registration.​

​Sam Petersen​