NDIA Accountability Project

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NDIS correspondence: Notification of Decision - FOI 25/26-0738

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Our reference: FOI 25/26-0738 [LEXD 9756]

GPO Box 700 Canberra ACT 2601 1800 800 110 9 January 2026 ndis.gov.au

Stuart

By email: foi+request-13677-f25ebdf3@righttoknow.org.au

Dear Stuart

Freedom of Information request — Notice of Decision

Thank you for your correspondence of 18 September 2025 (your correspondence), seeking access under the Freedom of Information Act 1982 (FOI Act) to documents held by the National Disability Insurance Agency (NDIA).

The purpose of this letter is to provide you with a decision on your request.

Scope of your request

You have requested access to the following documents:

“1. At 30 June 2025, the total number of plan change cases that were awaiting a plan reassessment decision, and;

a). The number of plan change cases that had been awaiting a decision for 21 days or less

b). The number of plan change cases that had been awaiting a decision for 22 to 111 days

c). The number of plan change cases that had been awaiting a decision for 112 days or more”

Processing Timeframes

The FOI Act provides 30 calendar days for the processing of an FOI request after it is received. As your valid FOI request was received on 18 September 2025, the original due date for your request was 18 October 2025.

As we were unable to provide you with a decision on your request by the legislated due date, your application is regarded as a deemed refusal under section 15AC of the FOI Act.

Despite this, I have continued to process your application. I apologise for the delay and

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confirm that you retain your right to seek external review of this decision. Details are set out in Attachment A to this letter.

Searches conducted

Searches were conducted by the following business area for documents relevant to the scope of your FOI request:

  • Data and Analytics Branch

As a result of this search, no documents were located relevant to the scope of your request, however the Data and Analytics Branch advised they were able to create a document containing the information relevant to your request.

Section 17 of the FOI Act provides that where:

  1. An application appears from the request that the desire of the applicant is for information that is not available in discrete form in written documents of the agency; and
  2. It does not appear from the request that the applicant wishes to be provided with a computer tape or computer disk on which the information is recorded; and
  3. The agency is able to produce a written document containing the information in discrete form by the use of a computer or other equipment that is available to the agency

The agency shall deal with the request as if it were a request for access to a written document so produced and containing that information and, for the purpose, this Act applies as if the agency had such a document in its possession, so long as the work require to comply with this section does not substantially and unreasonably divert the resources of the agency from its other operations.

As the Data and Analytics Branch have been able to produce a document containing the information you have requested, I have taken this to be a document of the agency for the purposes of this request.

As such, one (1) document was located as being within the scope of your request.

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Decision

I am the authorised officer pursuant to section 23(1) of the FOI Act to make a decision on this FOI request.

I have decided to:

  • Grant access in full to 1 document

Rights of review

Your rights to seek a review of my decision, or lodge a complaint, are set out at Attachment A.

Should you have any enquiries concerning this matter, please do not hesitate to contact me by email at foi@ndis.gov.au.

Yours sincerely

Patrick (PHO293) Senior Freedom of Information Officer Information Access and Privacy Branch Reviews and Information Release Division

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Attachment A

Your review rights

As this matter was a deemed refusal, internal review of this decision is not an option. However, if you have concern with any aspect of this decision, please contact the NDIA FOI team by email foi@ndis.gov.au or by post:

Freedom of Information Section Information Access and Privacy Branch Reviews and Information Release Division National Disability Insurance Agency GPO Box 700 CANBERRA ACT 2601

Review by the Office of the Australian Information Commissioner

The FOI Act gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.

If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.

Applications for review can be lodged with the OAIC in the following ways:

Complaints to the Office of the Australian Information Commissioner or the

Commonwealth Ombudsman You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.

Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:

Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.

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