NDIA Accountability Project

This project is in DRAFT

FW: Change and Learning Community of Practice (COP) Notes & Actions

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s22(1)(a)(ii) - irrelevant material

From: s22(1)(a)(ii) - irrelevant material Sent: Tuesday, 5 April 2022 1:00 PM To: s22(1)(a)(ii) - irrelevant material Subject: FW: Change and Learning Community of Practice (COP) Notes & Actions [SEC=OFFICIAL] Attachments: NCCP Conclusion and FPDN Disability Training.docx; PITC CoP Forward View of Change- May 2021.FINAL.pptx; CI Connect - Partners Overview May 2021.pptx

Follow Up Flag: Follow up Flag Status: Flagged

From: s22(1)(a)(ii) - irrelevant material Sent: Monday, 10 May 2021 7:12 AM

s22(1)(a)(ii) - irrelevant material

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s22(1)(a)(ii) - irrelevant material

FOIirrelevant21/22-1299

Subject: RE: Change and Learning Community of Practice (COP) Notes & Actions [SEC=UNOFFICIAL]

Good Morning All and Happy Monday,

Please see the below presentations, notes and action items from our Community of Practice meeting last Thursday.

Forward View of Change (FVoC) Presentation – s22(1)(a)(ii) - irrelevant material, Change Manager – Delivery and Change Office

  • This month’s data does not include IA and ACE as these rollouts are now on hold.
  • Data is in the gathering phase, with a revised view to be available in the coming weeks.
  • Planning workload looking to slow down in the coming months.

Questions in Chat:

  1. Is it possible to incorporate other elements of work that impact on workloads? For example unscheduled reviews, escalations to TAT, work associated with plan rejections.
  2. Do we take it that carry over R&N training (module 3 & 4) needs to be completed by end of June?

Action: s42 - legal prof to qualify where the workload data comes from with the BI team

Continuous Improvement (CI) Connect Presentation – s22(1)(a)(ii) - irrelevant material, Assistant Director – Performance, Learning and Change Branch

  • CI Connect app will work on a 4 week cycle, allowing teams to identify and implement change with frontline staff.
  • Program was piloted internally with positive feedback, Partner pilot to commence in May for 3 weeks – Communication to come from partner performance team on how to nominate to be involved in the pilot.
  • Program launch for all partners scheduled for July

Questions in Chat:

  1. How do we get on the agenda for CI Connect?
  2. Would you be expecting partners to have the same topic - so that the agency would only have to develop One Leap module in the partner space?

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FOI 21/22-1299

  1. What if our organisations and teams already have our own supervision and support frameworks that are working? Do we have to change all of this?
  2. Are CI connect Champions Agency or Partner staff?
  3. I am hearing this is a framework for managing existing training - is this correct?
  4. Is the pilot running within the Agency, or with partners involved?
  5. Roughly when would EC partners be invited? Action: redacted: s22(1)(a)(ii) - irrelevant to confirm with Partner Performance and Partner Contracts branch on whether this will be an opt in service for those partners with improvement frameworks already in place

New Starter Program (NSP) Update – redacted: s22(1)(a)(ii) - irrelevant material, Assistant Director – Performance, Learning and Change Branch

  • Currently working to update the NSP training, L&D and Workplace trainers will be included in this update.
  • The update will reconsider the structure and timeframe of the training whilst looking to include new training resources including the latest R&N training.
  • Trial to begin 17th May, 2021

Questions in Chat:

  1. Will the R and N written justification training resources be available to Partners before the pilot?
  2. We have received an ECEI program for new starters based on a number of existing NSP modules - Are you consulting with the ECEI space for the update?
  3. Is there a chance for individuals to be a part of the working group outside of the NDIS - to share gaps that we see often or anything like that - or is that best sent through email as a feedback type? Action: Partners encouraged to continue sending feedback through relating to NSP for consideration

Disability Business Training – redacted: s22(1)(a)(ii) - irrelevant material, EL1 – Connectors Branch

  • Disability Business Training, facilitated by First People Disability Network, is available as optional training for any partners who are interested.
  • The training will be hosted online via Microsoft Teams for a duration of 2.5 hours and is open to all Partners.
  • Partners are welcome to have an L&D rep attend an early session of the training to identify suitability for your team

Questions:

  1. When will this training take place?
  2. How will we find out when this training is being rolled out?
  3. Is there a train the trainer for this or is it being delivered from the agency only? Action: redacted: s22(1)(a)(ii) - irrelevant to provide training schedule including dates training is available and information regarding the registration process

National Community Connectors Program Update – redacted: s22(1)(a)(ii) - irrelevant material, EL1 – Connectors Branch

National Community Connector Program

 The National Community Connector Program will come to an end on 30th June, 2021  Community program providers will begin to transition current clients over to Partners in the Community  An evaluation on the effectiveness of this program is being assessed and will be presented in a future Partner Executive Meeting

Questions:

  1. Is there information or evaluations that has been undertaken about how effective community connectors were in achieving the intended outcomes the community connector program?
  2. Is it possible to get some information on the likely number of participants who will transition from NCCP to each LAC Provider?
  3. Will PITC be involved in giving feedback about the program?
  4. redacted: s22(1)(a)(ii) - irrelevant is happy to take any questions directly or via his team.

Action:

Evaluation of the National Community Connector Program is to be provided in future Partner Executive Meeting

Thank you for your time, I look forward to seeing you at the next COP Meeting on the 3rd June.

Regards

redacted: s22(1)(a)(ii) - irrelevant ma

redacted: s22(1)(a)(ii) - irrelevant material

Assistant Director / Change Manager Performance Management & Quality Branch Operations and Support Division National Disability Insurance Agency redacted: s22(1)(a)(ii) - irrelevant material

Hours (Monday – Friday)

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.

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s22(1)(a)(ii) - irrelevant material

—–Original Appointment—– From: s22(1)(a)(ii) - irrelevant material Sent: Wednesday, 6 January 2021 4:30 PM To: s22(1)(a)(ii) - irrelevant material s22(1)(a)(ii) - irrelevant material

Subject: Change and Learning Community of Practice (COP) [SEC=OFFICIAL] When: Thursday, 6 May 2021 3:00 PM-4:00 PM (UTC+10:00) Canberra, Melbourne, Sydney. Where: Microsoft Teams

UPDATE:

The following attachments have been added: • Forward View of Change (FVoC)

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• Agenda • CI Connect Presentation

Dear colleagues,

You are welcome to participate in a Community of Practice (CoP) between the Agency and PITC regarding change and learning at the NDIS.

Join on your computer or mobile app Click here to join the meeting Or call in (audio only) redacted: s22(1)(a)(ii) - irrelevant material a, Sydney

Find a local number | Reset PIN Learn More | Meeting options

Attachments: (TBA week of meeting) • Agenda • PITC Forward View of Change (located on intranet, Partner Relationship Toolkit - Implementing and Managing Services)

Kind regards, Partner and Contact Centre Operations Support Partner and Contact Centre Division National Disability Insurance Agency Email redacted: s22(1)(a)(ii) - irrelevant material

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Partners in the Community

Overview

6 May 2021

redacted: s47F - Personal privacy

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Decision-making Controls for NDIS Participant Plans

October 2020

The ANAO made two recommendations (Paragraph 3.84) aimed at establishing mechanisms to:

  • Track and analyse issues arising from review mechanisms (Assurance and Deep Dive activities) to inform continuous improvement in reasonable and necessary decision-making;
  • Improve performance metrics and reporting for reasonable and necessary decisions.

Solution: Placing data-driven insights for learning into practice

CI Connect Approach

ndis

Continuous improvement mindsets welcome feedback and growth Cl Connect

  • Combines a coaching culture with priority training topics
  • Provides independence for leaders to facilitate discussions
  • Embeds ongoing coaching routines to grow success
  • Improves conversational skills and team engagement
  • Builds coaching and team leader skills for leaders and coaches
  • Tracks learning completion for ANAO requirements

PM&Q Behind the Scenes

[Image not converted to Markdown – “Image of page 11” – check the source PDF page for the actual content]

PM&Q Consumable Data

Sources

Measure

Create and share Prioritise and learning content = schedule backlog

Scheduling CI Connect

FOI 21/22-1299

2 National Topics and 1 PO Topic

July August September
Reasonable and Necessary Written Justifications Partner Organisation-based topic Update Severity Indicator

Example only. This should not be considered an approved schedule.

CI Connect In Practice

Cl Connect program

  • Week 1: LEAP module and facilitated team discussion
  • Week 2: Coaching
  • Week 3: Peer to Peer Shadowing
  • Week 4: LEAP questionnaire and leaders and coaches community of practice

Ongoing Benefit and Evaluation

  • Data review and insights determine priority learning areas
  • Quarterly scheduling
  • Outcomes become measurable within two to three months of deployment

CI Connect Champions

Cl Connect Champions will:

  • Be the first point of contact for questions
  • Support finding the correct LEAP modules
  • Guide to resources about Cl Connect activities
  • Update leadership about Cl Connect
  • Participate in a Cl Connect forum every quarter

Cl Connect NDIA Pilot Feedback

[image of page]

Training Schedule

  • Phased evaluation

Feedback - 15 Feb

“Training package was very good

“Great to have a team learning opportunity

“Instructions be separate from the LEAP Cl Module

Feedback - 19 Feb

  • 70% found that the coaching was very useful to extremely useful
  • Great to discuss severity tool examples
  • 30% want more opportunity to practice coaching in the workplace

“Respondents wanted a dedicated intranet page to access resources

Peer to Peer - 22 Feb (week 3)

Feedback - 26 Feb

  • Great to learn from my team members
  • Open discussions and share knowledge with peers

“Beneficial to see all the different assessment tools broken down into their definitions and which relates to which disability

“Dedicated intranet page to access resources

“Instructions for peer-to-peer shadowing be separate from the LEAP Cl Module

Feedback - 2 Mar

“All survey respondents found the learning material relevant to their role and provided good information on the topic. 83% of staff found the learning material easy to navigate.

  • 66% found the content very good

Open Forum

Open Forum - 3 Mar

“Really like this program and it is a great idea

“I will incorporate coaching into my work practices. It was reassuring that we can be on the same page with other planners.

“It is excellent that this is different from other training. Instead of listening to some-one talk at you, it was good to be involved in our learning.

  • Cl Connect has a great long-term outlook
  • Very well presented and easy to navigate
  • Video was clear and well received
  • 81% indicated that this session encouraged them to approach this topic differently and provide an opportunity to think about improvements. 81% indicated that this learning encouraged greater engagement at the team and individual level.

** Week 4: Community of practice - not piloted due to size of pilot

Next Steps

  • PiTC CI Connect Pilot in May for 3 weeks
  • Partner Pilot contributors to attend information sessions
  • Analysis and discussion in June
  • Finalisation of deployment in June
  • Leading a Coaching Culture modules available in June
  • Partner Organisation CI Connect launch in July

Questions

Performance, Learning and Change

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CI Connect data and action…together

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DOCUMENT 25

s22(1)(a)(ii) - irrelevant material

From: s22(1)(a)(ii) - irrelevant material Sent: Tuesday, 5 April 2022 1:04 PM To: s22(1)(a)(ii) - irrelevant material Subject: FW: CI Connect briefing for the pilot for Partners [SEC=OFFICIAL] Attachments: CI Connect Pilot - PITC May 2021 (ACCESSIBLE).pptx

Follow Up Flag: Follow up Flag Status: Flagged

From: s22(1)(a)(ii) - irrelevant material Sent: Tuesday, 18 May 2021 4:05 PM To: s22(1)(a)(ii) - irrelevant material Cc: s22(1)(a)(ii) - irrelevant material Subject: CI Connect briefing for the pilot for Partners [SEC=OFFICIAL]

Hi `s22(1)(a)(i!

I put together a more detailed overview of the pilot and would like to run through it with the Partners when we have the final list available.

I thought you might like to see the information and provide input on changes or make recommendations to improve it 

So far the package is pretty broad, so potentially we could run through it with all the leaders and teams contributing to the pilot, but we might also refine it to be for leaders only. I anticipate we could cover all of the material in about 1 hour, with maybe 15-20 minutes for Q&A.

Please see the attached PowerPoint and feel free to reach out with any questions or feedback!

Kind Regards,

s22(1)(a)(ii) - irrelevant material Assistant Director – Performance, Learning and Change Performance, Management and Quality Branch Participant Experience Delivery (PED) Group National Disability Insurance Agency s22(1)(a)(ii) - irrelevant material

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.

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