Our reference: FOI 24/25-1528
27 June 2025
Cat Right to Know
By email: foi+request-12927-7e9a44d8@righttoknow.org.au
Dear Cat
Freedom of Information request — Notice of Decision
Thank you for your correspondence of 16 March 2025 (your correspondence), seeking access under the Freedom of Information Act 1982 (FOI Act) to documents held by the National Disability Insurance Agency (NDIA).
The purpose of this letter is to provide you with a decision on your request.
Scope of your request
You have requested access to the following documents:
“…A statement provided for an article by Julie Cross (published in the Daily Telegraph on 15 March 2025) included the following:
‘An NDIA spokesman said the NDIS Act expressly requires human decision-making and “it is incorrect to connect the NDIS in any way, shape or form to Robodebt and doing so is unfounded, irresponsible and may cause unnecessary distress and harm.”…’
Please provide unredacted copies of:
- All email correspondence between the NDIA media team and Daily Telegraph in relation to this article
- All email correspondence between the media team and other NDIA staff relating to development and clearance of the statement provided
- Any associated attachments
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Please consider all information in this correspondence relevant, except the following acceptable redactions:
- email addresses and phone numbers
- last names of non-SES staff
- personal information relating to individual participants…“
Processing Timeframes
The FOI Act provides 30 calendar days for the processing of an FOI request after it is received. As your valid FOI request was received on 16 March 2025, the original due date for your request was 15 April 2025.
On 24 March 2025, the FOI Team wrote to you requesting your agreement to a 30-day extension of time under section 15AA of the FOI Act. On 24 March 2025 you responded to our request stating you did not agree to an extension of time; therefore, the original due date still stands.
Despite this, I have continued to process your application. I apologise for the delay and confirm that you retain your right to seek external review of this decision. Details are set out in Attachment B to this letter.
Searches conducted
Searches were conducted by staff within the Media branch for documents relevant to the scope of your FOI request:
As a result of this search, seventy (70) documents were located, this search was undertaken between 24 March and 3 April 2025 and was overseen by senior staff.
Decision
I am the authorised officer pursuant to section 23(1) of the FOI Act to make a decision on this FOI request.
I have decided to:
- Grant access in full to 9 documents
- Grant access in part to 46 documents in accordance with section 22 – Access to edited copies with exempt or irrelevant matter deleted on the grounds that the deleted material is considered irrelevant to your request and exempt under 47C –
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Public interest conditional exemptions – deliberative process of the FOI Act; and
- Refuse access to 15 documents on the grounds that the documents are fully exempt under 47C – Public interest conditional exemptions – deliberative process of the FOI Act;
Section 22 – Access to edited copies with exempt or irrelevant material deleted
Section 22 of the FOI Act permits an agency to prepare and provide an edited copy of a document where the agency has decided to refuse access to an exempt document or that to give access to a document would disclose information that would reasonably be regarded as irrelevant to the request for access.
On 16 March 2025, you confirmed via email that you had no objections to email addresses, phone numbers and non-SES staff surnames considered irrelevant to the scope of your request.
I have identified both irrelevant and exempt material in 46 documents and am satisfied that it is reasonably practicable to remove this material and release the documents to you in material form.
For ease of reading, where a page within a document has had a full redaction applied – meaning all content on the page has been exempted from disclosure – that page has been removed from the released document bundle.
The decision in relation to each document is detailed in the schedule of documents at Attachment A.
Reasons for decision
Deliberative processes (section 47C)
Section 47C of the FOI Act conditionally exempts a document if its release would disclose deliberative matter in the nature of, or relating to, opinion, advice or recommendation obtained, prepared or recorded, or consultation or deliberation that has taken place, in the course of, or for the purposes of, the deliberative processes involved in the functions of an agency.
Paragraph 6.59 of the FOI Guidelines provides that deliberative process generally refers to the process of weighing up or evaluating competing arguments or considerations or to
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thinking processes – the process of reflection, for example, upon the wisdom and expediency of a proposal, a particular decision or a course of action.
Thirty-four (34) of the documents contain deliberative matter in the form of opinion, advice and recommendations recorded in the course of assisting NDIA staff to reach a consensus on a response to the media enquiry.
Section 47C(2) of the FOI Act provides that deliberative matter does not include purely factual material. The FOI Guidelines provide that ‘purely factual material’ does not extend to factual material that is an integral part of the deliberative content and purpose of a document, or is embedded in or intertwined with the deliberative content such that it is impractical to excise it.
I am satisfied that these documents contain information that meets the definition of ‘deliberative matter’. I am also satisfied that to the extent that the parts of the documents that contain factual material, the factual material is an integral part of the deliberative content, or is embedded or intertwined with the deliberative content such that is it impractical to excise.
Accordingly, I am satisfied that the documents are conditionally exempt under section 47C of the FOI Act.
Public interest considerations – section 47C
Section 11A(5) of the FOI Act states:
The agency or Minister must give the person access to the document if it is conditionally exempt at a particular time unless (in the circumstances) access to the document at that time would, on balance, be contrary to the public interest.
Irrelevant factors
I have examined the irrelevant factors in section 11B(4) of the FOI Act and I am satisfied I have not taken into account any irrelevant factors in reaching my decision.
Factors favouring disclosure
I have considered the factors favouring disclosure as set out in section 11B(3) of the FOI Act. The relevant factors being whether access to the document would:
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(a) promote the objects of this Act (including all the matters set out in section 3 and 3A); (b) inform debate on a matter of public importance; (c) promote effective oversight of public expenditure
In favour of disclosure, I have considered these factors, and have determined that disclosure of the information in the documents would promote the objects of the FOI Act (including all matters set out in sections 3 and 3A). Additionally, disclosure of the information would inform debate on a matter of public importance.
This is because providing access to documents held by the NDIA allows for increased scrutiny, discussion, comment, and review of government held information.
I have therefore decided to afford significant weight to this factor in favouring disclosure of the document to you.
Factors weighing against disclosure
The FOI Act does not list any factors weighing against disclosure. These factors will depend on the circumstances. However, the inclusion of the exemptions and conditional exemptions in the FOI Act recognises that harm may result from the disclosure of some types of documents in certain circumstances.
The factors I find relevant to this request are that release of this information could reasonably be expected to:
- risk misrepresent the agency’s final position, as preliminary advice and drafts may be misinterpreted in isolation – without the context, quality assurance, and fact checking that inform the agency’s final considered response.
- hinder frank and candid discussions between senior executives of the agency, undermining internal deliberative processes noting that the communications are part of the consideration and development of a final agency communication.
On balance
I am satisfied, based on the above, the public interest factors against disclosure outweigh the factors for disclosure, and that, on balance, it is against the public interest to release the information to you. Accordingly, I find that the information is exempt under sections 47C of the FOI Act.
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Rights of review
Your rights to seek a review of my decision, or lodge a complaint, are set out at Attachment B.
Should you have any enquiries concerning this matter, please do not hesitate to contact me by email at foi@ndis.gov.au.
Yours sincerely
Kate (KIM627) Senior Freedom of Information Officer Information Release, Privacy and Legal Operations Branch Reviews and Information Release Division
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Attachment A
Schedule of Documents for FOI 24/25-1528
| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 1 | 1 | Email: Media Request Date: 05 March 2025 Time: 10:33 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 2 | 2 | Email: FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 10:45 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 3 | 3 | Email: FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 10:49 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 4 | 4-5 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 11:27 AM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 5 | 6-7 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 11:33 AM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 6 | 8-9 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 11:40 AM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 7 | 10 | Email: Re_Media request (34) Date: 05 March 2025 Time: 11:48 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 7.1 | 11 | Email Attachment: Re_Media request (34) Date: 05 March 2025 Time: 11:48 AM |
FULL ACCESS | |
| 7.2 | 12 | Email Attachment: Re_Media request (34) Date: 05 March 2025 Time: 11:48 AM |
FULL ACCESS | |
| 8 | 13 | Email: Re_Media request (34) Date: 05 March 2025 Time: 11:51 am |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 9 | 14-16 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 11:58 AM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 10 | 17-19 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 11:59 AM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 11 | 20-21 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 12:27 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 12 | 22-25 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 12:54 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 12.1 | 26 | Email Attachment: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 12:54 PM |
FULL ACCESS | |
| 12.2 | 27 | Email Attachment: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 12:54 PM |
FULL ACCESS | |
| 13 | 28-30 | Email: Re_FYI_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 13:55 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 14 | 31-32 | Email: FOR REVIEW_NewsCorp_ART Date: 05 March 2025 Time:14:36 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 15 | 33-35 | Email: RE_ FYI_ Media enquiry (NewsCorp) - ART matters Date: 05 March 2025 Time: 15:00 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 16 | 36-39 | Email: RE_ FYI_ Media enquiry (NewsCorp) - ART matters Date: 05 March 2025 Time: 15:01 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 17 | 40-42 | Email: RE_FOR REVIEW_NewsCorp_ART Date: 05 March 2025 Time: 15:03 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 18 | 43-46 | Email: RE_FYI_Media Enquiry (NewsCorp) - ART Date: 05 March 2025 Time: 15:12 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 19 | 47-51 | Email: RE_FYI_Media Enquiry (NewsCorp) - ART Date: 05 March 2025 Time: 15:16 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 20 | 52-57 | Email: RE_FYI_Media Enquiry (NewsCorp) - ART Date: 05 March 2025 Time: 15:39 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 21 | 58-61 | Email: For review Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 16:53 pm |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 22 | 62-67 | Email: RE_FYI_Media Enquiry (NewsCorp) - ART Date: 05 March 2025 Time: 17:02 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 23 | 68-70 | Email: Re_For review_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 17:10 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 24 | 71-73 | Email: Re_For review_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 17:11 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 25 | 74-77 | Email: Re_For review_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 17:29 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 26 | 78-82 | Email: Re_For review_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 17:34 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 27 | 83-85 | Email: FOR REVIEW Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 17:43 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 27.1 | 86 | Email Attachment: FOR REVIEW Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 17:43 PM |
FULL ACCESS | |
| 27.2 | 87 | Email Attachment: FOR REVIEW Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 17:43 PM |
FULL ACCESS | |
| 28 | 88-90 | Email: RE_FOR REVIEW_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 18:02 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 29 | 91-93 | Email: Matt S review_NewsCorp – ART matters Date: 05 March 2025 Time: 18:17 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 30 | 94-96 | Email: Fw_ FOR REVIEW_ Media enquiry (NewsCorp) - ART matters Date: 05 March 2025 Time: 18:45 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 31 | 97-99 | Email: FOR REVIEW Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 18:52 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 31.1 | 100 | Email Attachment: FOR REVIEW Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 18:52 PM |
FULL ACCESS | |
| 31.2 | 101 | Email Attachment: FOR REVIEW Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 18:52 PM |
FULL ACCESS | |
| 32 | 102-103 | Email: FOR REVIEW Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 18:59 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 33 | 104-106 | Email: ASSISTANCE REQD Media enquiry NewsCorp – ART matters Date: 05 March 2025 Time: 19:18 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 34 | 107-109 | Email: RE_ASSISTANCE REQD_Media enquiry (NewsCorp) – ART matters Date: 05 March 2025 Time: 20:18 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 35 | 110-112 | Email: RE_ASSISTANCE REQD Media enquiry NewsCorp – ART matters Date: 06 March 2025 Time: 07:55 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 36 | 113-116 | Email: FW_ASSISTANCE REQD Media enquiry NewsCorp – ART matters Date: 06 March 2025 Time: 09:22 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 37 | 117-120 | Email: RE_ASSISTANCE REQD Media enquiry NewsCorp – ART matters Date: 06 March 2025 Time: 09:40 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 38 | 121-125 | Email: FW_ASSISTANCE REQD Media enquiry NewsCorp – ART matters Date: 06 March 2025 Time: 09:43 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 39 | 126-128 | Email: FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:01 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 40 | 129-131 | Email: RE_ FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:02 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 41 | 132-135 | Email: RE_ FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:24 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 42 | 136-138 | Email: RE_ FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:28 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 43 | 139-142 | Email: RE_ FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:28 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 44 | 143-146 | Email: RE_ FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:30 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 45 | 147-150 | Email: RE_ FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:39 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 46 | 151-154 | Email: RE_ FYI_ Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:46 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 47 | 155-159 | Email: RE_FYI_Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:52 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 48 | 160-164 | Email: RE_FYI_Updated response to NewsCorp – ART matters Date: 06 March 2025 Time: 12:53 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 49 | 165-167 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 15:48 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 49.1 | 168 | Email Attachment: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 15:48 PM |
FULL ACCESS | |
| 50 | 169-172 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 15:59 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 51 | 173-176 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 17:14 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 52 | 177-181 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 17:26 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 53 | 182-186 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 17:48 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 54 | 187-191 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 17:57 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 55 | 192-196 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 21:24 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 56 | 197-200 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 21:15 pm |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 57 | 201-205 | Email: NewsCorp (ART)_Follow-up Qs Date: 06 March 2025 Time: 21:26 PM |
PARTIAL ACCESS | Exemption(s) claimed: s47C – deliberative processes; Irrelevant material removed under section 22 of the FOI Act |
| 58 | 206-207 | Email: Re_Media request Date: 06 March 2025 Time: 15:35 PM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
| 59 | 208-213 | Email: For awareness Clarification questions from NewsCorp – ART matters Date: 07 March 2025 Time: 12:16 PM |
REFUSED ACCESS | Exemption(s) claimed: s47C – deliberative processes |
| 60 | 214-216 | Email: Re_Media request Date: 08 March 2025 Time: 09:01 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 61 | 217 | Email: FW_Concern Date: 02 April 2025 Time: 11:40 AM |
PARTIAL ACCESS | Irrelevant material removed under section 22 of the FOI Act |
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Attachment B
Your review rights
As this matter was a deemed refusal, internal review of this decision is not an option. However, if you have concern with any aspect of this decision, please contact the NDIA FOI team by email foi@ndis.gov.au or by post:
Freedom of Information Section Information Release, Privacy and Legal Operations Branch Reviews and Information Release Division National Disability Insurance Agency GPO Box 700 CANBERRA ACT 2601
Review by the Office of the Australian Information Commissioner
The FOI Act gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.
Applications for review can be lodged with the OAIC in the following ways:
- Online: www.oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001
- Email: enquiries@oaic.gov.au
- Phone: 1300 363 992 (local call charge)
Complaints to the Office of the Australian Information Commissioner or the Commonwealth Ombudsman
You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.
Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:
- Phone: 1300 362 072 (local call charge)
- Email: ombudsman@ombudsman.gov.au
Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.
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