NDIA Accountability Project

This project is in DRAFT

Continuous Improvement Connect Pilot

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Continuous Improvement Connect Pilot

Data and Action Together May 2021

CI Connect Benefits

[Image not converted to Markdown – “CI Connect Benefits” – check the source PDF page for the actual content]

Continuous Improvement Connect:

  • Ensures consistent application of processes and procedures
  • Data driven insights inform national topic priorities
  • Embeds continuous improvement culture for organisational uplift
  • Supports and develops a coaching culture and leadership skills
  • Maintains a single source of truth regarding topic content
  • Complies with Australian National Audit Office requirements

Cl Connect — Pathway to Success

ndis:

Cl Connect builds a continuous improvement mindset

Increase

  • Participant satisfaction
  • Decision making consistency
  • Team confidence and independence
  • Staff relationships
  • Staff engagement

Decrease

  • Time spent giving feedback
  • Time spent answering technical questions
  • Time spent on time management
  • Participant wait times for plans
  • Planning errors

PiTC Pilot

• Pilot spans 3 weeks plus a final LEAP questionnaire • Pilot topic: Update Severity Indicator • Feedback surveys will be sent weekly during the Pilot • Teams discuss and commit to goals for improvement • Support for leaders to conduct situational coaching • Additional coaching toolkit information session for leaders

CI Connect Pilot

  • Facilitated team discussion
  • Coaching
  • Peer-to-peer shadowing
  • LEAP Questionnaire

Pilot Schedule

[Image not converted to Markdown – “Pilot Schedule” – check the source PDF page for the actual content]

Team Leader Team Member
* 1 hour LEAP Module to prepare for team discussion
* 1 hour facilitated discussion
* Weekly feedback survey		 * 30 minute LEAP module
* 1 hour facilitated discussion
* Weekly feedback survey
* Coaching staff (minimum two staff coaching conversations)
* 30 minutes to schedule peer-to-peer shadowing
* Weekly feedback survey		 * Coaching
* 1 hour peer-to-peer shadowing (learning or mentoring)
* Weekly feedback survey
* 15 minute LEAP questionnaire * 15 minutes LEAP Questionnaire

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CI Connect and LEAP

We give you the content and structure.

You decide how to facilitate it in your team.

  • All staff will be auto-enrolled in LEAP courses to track completion
  • Team leaders enrolled into LEAP course to access the Team Leader Pack including topic context, content, and discussion points
  • Team members enrolled into LEAP course to access the Team Member Pack with topic learning opportunities explained (derived from Team Leader Pack)
  • Team leaders will be enrolled into an additional LEAP course to access the Team Leader Coaching Toolkit

Questions

CI Connect Training Program Weeks 2-4 [SEC=OFFICIAL]

s22(1)(a)(ii) - irrelevant material

From: s22(1)(a)(ii) - irrelevant materia Sent: Wednesday, 19 May 2021 1:36 PM To: s22(1)(a)(ii) - irrelevant material Subject: CI Connect Training Program Weeks 2-4 [SEC=OFFICIAL]

Follow Up Flag: Follow up Flag Status: Flagged

Good afternoon all,

Following our CI Connect – Reasonable and Necessary Justifications training delivered the other week we are scheduling in 121 coaching sessions and peer to peer shadowing opportunities for staff. Please let me know if there are any specific areas that you would like more support to develop your justifications. E.g. justifying behavioural supports/PBSP’s, clarifying mainstream responsibilities, ATHM, core supports etc.

I will be arranging times next week for us to catch up individually so please make sure your CI Connect Leap training has been completed before this meeting. Following this we will arrange any shadowing opportunities if you would like this.

Just a friendly reminder this isn’t performance related it is purely coaching for ongoing learning and development as part of the National program.

Any questions please let me know.

Kind regards,

s22(1)(a)(ii) - irrelevant material

Team Leader, National Delivery Moreton Bay, Queensland National Disability Insurance Agency Email: s22(1)(a)(ii) - irrelevant material

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders both past, present and emerging.

Page 174 of 190

ndis

Cl Connect

PED ELT Update

27 May 2021

Launch Update

Topic: Reasonable and Necessary Written Justifications Dates: Tuesday 4 May to Friday 28 May

  • Engagement across all State and Branch teams
  • Feedback schedule commences w/c 24/05/2021
  • Final completion rate report available after 31 May
  • Initial downstream measurement available approx. July 2021

May 2021 National Report

Written Justifications - Written Justifications Overall Enrolment (%) - Overall Enrolment (N)
100%
80%
70%
60%
50%
40%
30%
20% 33%
10%
0%
NATIONAL DELIVERY DIVISION
NATIONAL DELIVERY DIVISION

Not Yet Started In Progress *Completed

May 2021 State Report

Written Justifications - ND Overall Completion

[Image not converted to Markdown – “Image of May 2021 State Report” – check the source PDF page for the actual content]

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
COMPLEX SUPPORT NEEDS NATIONAL ACCESS AND REVIEWS BRANCH NSW ACT SERVICE DELIVERY BRANCH NT SERVICE DELIVERY BRANCH QLD SERVICE DELIVERY BRANCH SA SERVICE DELIVERY BRANCH TAS SERVICE DELIVERY BRANCH VIC SERVICE DELIVERY BRANCH WA SERVICE DELIVERY BRANCH
Not Yet Started 42% 18% 51% 19% 39% 21% 62% 49% 18%
In Progress 28% 10% 30% 31% 28% 36% 21% 28% 55%
Completed 30% 71% 20% 50% 33% 43% 17% 23%

NATIONAL DELIVERY DIVISION

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## CI Connect Calendar

dis:

| April | May | June |
|---|---|---|
| Complete <br> Introduction to Cl Connect | In progress <br> Reasonable and Necessary Written Justifications | Launch: 7 June <br> Sustainability (Outcome 1) |

| July | August | September |
|---|---|---|
| Launch: 5 July <br> Sustainability (Outcome 2) | Launch: 2 August (TBC) <br> State based topic | Launch: 6 Sept. (TBC) <br> Mandatory TAB Referrals |

| October | November | December |
|---|---|---|
| Updating Severity Indicator | TBD with updated Consumable data reports | TBD with updated Consumable data reports |