Frequently asked questions about legislation

Document 1 FOI 25/26-1771 - 12/08/2026, 12:06

The National Disability Insurance Scheme (NDIS) frequently asks question document.

On this page:

• New
• General

Transition, future changes and co-design

NDIS supports (s10)

Funding amounts, components, periods ($33) Eligibility reassessments (s30) Foundational Supports Access (s21) Notice of Impairment(s)(s32BA) Support Needs Assessment (s32L) Plan Management Decisions (s44) Right to Appeal decisions Providers

We regularly update our FAQs to ensure they provide the most accurate and up-to-date information.

New

New FAQs

A new FAQ relating to funding periods are located below in the following sections:

Providers General

What will change on 3 October?

For existing participants, key changes include:

The introduction of a definition of NDIS supports. These are:

supports that can be funded by the NDIS and stated by the NDIS rules to be NDIS supports.

A replacement rule enabling participants to request a substitute or replacement support that is not an NDIS Support (in individual circumstances). Plans approved after the law comes into effect will have: total funding amount; Funding component Amounts ;funding period . This clarifies the Amount Of funds available In The plan And how long Funds need To last . The NDIA Can consider changing A Plan management type IN specific Circumstances ; For example , where someone needs support TO manage AND spend their plan fund within THE funding amounts.

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A Revision of Frequently asked questions about legislation from Thu, 09/25/2025 - 15:03 | NDIS FOI 25/26-1771

Other changes will happen when new NDIS Rules are made. This includes:

• the creation of new participant pathways
• the new planning framework
• support needs assessment
• budget model and flexible budgets.

What won’t be changing on October 3?

We want to reassure participants that for most, there won’t be major changes to the way they experience the NDIS right now.

What is not changing is the purpose of the NDIS. The NDIS will continue to provide participants with disability-related supports.

What is the purpose of the new legislation?

The new legislation aims to:

• Create the scaffolding needed to progress key NDIS Review recommendations in partnership with people with disability and the disability community.​
• Clarify the intention of existing legislation

How will the new legislation affect NDIS participants?

Participants may see changes in:

• how their eligibility is assessed
• the supports that can be funded by the NDIS
• how their plans are managed
• how their funding is allocated and needs to be spent
• requirements for information gathering for eligibility reassessment.

What are NDIS Rules?

the NDIS Rules sit under the NDIS Act and provide details about how the NDIS operates. States and territories are involved in the approval process for NDIS Rules. Legislative instruments may be made by the Minister for the NDIS after consulting with affected stakeholders. Many of the changes to the NDIS will be implemented through new NDIS Rules. The new NDIS Rules will outline how people can access the NDIS, what assessments are needed, and how budgets will work. Rules will be developed with people with disability, their families and carers and the disability sector.

What is a transitional rule?

A transitional rule is a rule that the Minister for the NDIS can make within the first 12 months of the legislation being passed, ahead of final rules being agreed with states and territories.

When will the changes take effect?

The new NDIS laws come into effect on 3 October 2024. Some changes will happen as soon as the laws come into effect. These changes are about returning the NDIS to its original intent. https://www.ndis.gov.au/node/10700/revisions/55563/view

Transition, future changes and co-design

The NDIS page revision date is: 12/08/2026. Other changes will happen later when new NDIS Rules are made. This includes the creation of new participant pathways and the new planning framework — support needs assessment, budget model and flexible budget.

Will there be consultation on these changes?

The changes were subject to consultation and consideration by the disability community, disability representative and carer organizations, the NDIS Independent Advisory Council, states and territories and the Community Affairs Legislation Committee.

There will continue to be opportunities for consultation to shape how these changes are implemented. Those directly impacted by key decisions about the Scheme will continue to play a key role in developing the detail and in implementing the reforms.

What is the new planning framework?

the new planning framework guides how the NDIS will operate. It explains how people can access the NDIS, how their needs are assessed, and how flexible budgets are created.

Because of changes to the legislation, plans will be built differently in future. This means there will be 2 kinds of NDIS plans.

If your plan was developed through the current planning approach, this will be called an old framework plan.

if your plan is developed using the new assessment model, this will be a new framework plan.

English is not my first language. Will there be translated information about the NDIS legislation?

The NDIA is committed to ensuring all communications on legislative changes are accessible to everyone.

Key information will be translated into 17 languages, including Auslan, to reach as many people as possible.

The NDIA is working with the wider community to test and produce materials in a range of accessible formats including: Easy Read Auslan Braille.

What specific steps is the NDIA taking to ensure a smooth transition?

We are fully committed to ensuring we reach every person — including those who may live in more rural and remote areas or have unique accessibility or language needs.

the NDIA has begun an extensive communications campaign designed to ensure our more than 660,000 participants, as well as their supporters, know what they need to about changes to the NDIS Act.

the NDIA will continue to be clear on what is changing and when so participants and their supporters can be assured that future changes will be supported with transparency and communication.

How will the NDIA work with the disability community to ensure that the needs and concerns of participants are addressed throughout the implementation of these changes?

it is essential people with disability continue to have a voice in how the detailed design is done and how the changes are implemented. The NDIA has been delivering reform in partnership with people with disability and the disability community over the past two years. This includes key partnerships with the Disability Representative and Carer Organizations and the Independent Advisory Council.

throughout July and August this year, the Agency’s Co-design Branch delivered 56 activities, including consultation on the legislative changes to come into effect on October 3, 2024.

We have learnt a lot from these activities and continue to improve the way we work together with the disability community. in June 2024, the NDIA and disability organizations from across Australia shared a commitment to work together on reforms to the Scheme.

WOrking in Partnership With the disability Community remains the cornerstone Of implementing change as We move forward.

Changes will be supported with transparency and communication.

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What if there is a case for a support to get on the list? What do we do?

The ANDIS Evidence Advisory Committee (EAC) will be established to provide independent and transparent advice to Government on what works for participants.

The Committee will provide advice on the evidence base for therapeutic supports accessed through the NDIS, improving outcomes and ensuring better value for islandicants.

This will ensure the supports funded under the Scheme are beneficial, safe, evidence based and cost effective.

The work of the Committee will be an important input into the development of the final NDIS Support Rule which will be developed with the disability communityand States and Territories.

What will be co-designed going forward?

New co-design working groups have started meeting and will be steering a range of co-design and engagement activities including future changes to the NDDis as a result of legislative change.

Key measures such as support needs assessments and budget models will be subject to ongoing co-design.

We will keep looking for new ways for people to have a voice and shape the work we do together.

NDIS Supports (s10)

What is and is not a NDIS support?

From October 3 2024, the Government has released the lists of what NDIS participants can and cannot spend their funding on.

The lists include items that are NDIS supports and items that are not NDIS supports.

Participants who need specific items for their disability will still be able to access those items through these lists.

These lists are based on existing guidance, so in most cases there is unlikely to be any change to the supports a person is currently using. There will be a transition period for the first year of the new NDIS supports lists to give participants time to learn and understand.

If you’re unsure, there are a few things you can do:

• read the NDIS Supports list(7 on the Our Guidelines website.
• we’ll also be sending a link to all participants
• speak to your Local Area Coordinator, Early Childhood Partner or Support Coordinator
• if you’re still unsure, call us on 1800 800 110.

How long will I get to change my supports after the legislation change?

From 3 October 2024 you must use your funding to purchase services, items and equipment that can be funded by the NDIS.

We will work with you to help you understand the new rules and access supports that are NDIS supports.

What if | am delivering supports / accessing supports that are now on the non-NDIS support list?

The Government has released definitions of NDIS supports making it clear what NDIS funds can and cannot be used for. These definitions are basedon existing guidance.

Lists of specific items that are allowable NDIS supports and those that are not allowed are on the NDIS website. If a support is included on the list showing what is not an NDIS Support - it is not allowed to be funded from NDIS plans from 3 October 2024.

A transitional rule allowing participants to continue to access supports that are not NDIS supports if they were specifically identified as reasonableand necessary before 3 October 2024, for the duration of their existing plan.

This also includes situations where the Administrative Appeals Tribunal has decided that the support should be funded as a reasonable andnecessary support.

This rule does not apply to sexual services, alcohol or drugs. These supports are specified in the primary Act as non-NDIS supports.

NDIS Support List Changes: Frequently Asked Questions

Reference: FOI 25/26-1771

The National Disability Insurance Scheme (NDIS) will continue providing disability supports as needed; however, please note that the scheme isn’t intended to cover everyday expenses.

You can find more information on our support lists here.

How Can I Provide Feedback or Raise Concerns?

You may contact your local area coordinator, early childhood partner, or support coordinator directly.

You can also reach out to us via other channels.

It’s likely some participants might unintentionally use their funding for items outside approved NDIS categories. A transition period is in place to help everyone adjust to these changes.

We understand it takes time to learn about and comprehend new NDIS support listings. We have heard concerns regarding what happens if someone purchases something not covered under the NDIS program.

A twelve-month transitional phase has been established to assist individuals with understanding updated NDIS Supports Lists.

Participants who make mistakes are supported so they fully grasp which services fall within the scope of the NDIS list.

What If a Mistake Is Made – Purchasing an Item Not On The List?

If you mistakenly claim an item deemed ineligible from the NDIS Support listing, no debt will be raised due to first/second errors where supports cost less than $1500.

The NDIA must communicate twice explaining eligible vs non-eligible products before any debts below this threshold arise against them.

This rule applies across all participant types (including self managed funds), nominees & child representatives; commencing 3 October 2024.

For providers: This policy lasts thirty days.

Note that illegal goods purchased using plan funding aren’t exempt.

Repeated or fraudulent claims may result in further action being taken.

Tighter measures can include raising a debt or moving participants onto Agency management plans.

Purchases Exceeding $1500?

When costs exceed $1500, these transition rules don’t apply and a debt is issued. However, debts for purchases over $1500 relating to items outside approved support lists can still have their associated fees waived under existing provisions within the National Disability Insurance Scheme Act.

A waiver process exists via section 195 which has been updated allowing waivers when special circumstances exist if breaches occur unintentionally / unknowingly of legislation, regulations or guidelines.

Consideration will also be given towards an individual’s disability as part of holistic assessments regarding whether ‘special circumstance’ criteria are met.

The NDIA follows established policies on recovering outstanding payments where debts emerge from non-NDIS supports – recovery only occurs at appropriate times.

The agency maintains structured processes around managing any potential financial obligations; focusing compliance & audit activities related repeated/intentional failures.

Individual situations always receive consideration with education & assistance prioritized - particularly during this transitional period. This isn’t about identifying errors—we believe most people want to act appropriately.

NDIS ‘Safety Net’

a formal procedure ensures that before pursuing action against participants (regarding Section 10), approval must come directly from the CEO of The Agency.

This safety net guarantees raising any obligation remains last resort — decisions won’t happen automatically and require senior level review.

Purchases or provision of supports prior to 3 October 2024

Please note that the new requirement to spend NDIS amounts only on NDIS supports does not apply to any support with a service or purchase date before 3 October.

If people have made a purchase or booking for an item that is not an NDIS support before this date, they can make a claim for any cancellation fee.

This does not apply if a participant purchases illegal items with funding from their plans.

What if evidence from my treating professional states I need a support on the ‘out’ list?

If you think an item that isn’t a NDIS support is better for you, you can ask to substitute that support.

Only some supports can be replaced.

You can only spend your funding on a substitution if we have agreed in writing that you can buy this support.

There are a few criteria that must be met before we can approve this.

The Rules say which types of supports can be replaced.

The substituted support must also:

• replace one or more supports that are NDIS supports
• be the same price or cheaper than the NDIS support it is replacing,
• be likely to provide the same or better outcomes than the NDIS supports it is replacing.

You can view the NDIS supports on Our Guidelines website.

What is a replacement support?

in some specific circumstances, we can fund supports that are not NDIS supports.

We call these replacement supports.

When we say replacement support, we mean the service, item or equipment you would like to use instead of the NDIS support or supports in your plan.

Only some supports can be replaced and only if we agree in writing can you buy this support.

A replacement support isn’t an extra support. It replaces an existing NDIS support or supports in your plan.

to find out what can be considered as a replacement support, see [What does NDIS fund?]

When would a replacement support be requested?

We know that every participant has their own unique needs, and in specific circumstances a participant might need to use their funding for a support that is not a NDIS support.

Participants can ask for a NDIS support to be replaced with certain non-NDIS supports. These are called replacement supports.

This will enable participants to request a replacement of their existing support with a support that is not a NDIS support.

This may occur in circumstances where a standard item might provide better outcomes and cost the same or less than a NDIS Support.

A replacement support may include household items, or very specific items that support a participant’s unique accessibility or communication needs.

Replacement supports must be from this pre-approved replacement supports list.

Applications can be made for the items specified below:

• Standard commercially available household items
• Smart watches
• Tablets
• smart phones
• apps for accessibility/communication purposes

For more information about replacement supports including how to apply for them, see What does NDIS fund?

Revision of Frequently asked questions about legislation - FOI 25/26-1771

What’s the process for a replacement support?

to get a replacement support approved, the Agency needs to be satisfied the replacement support will provide the same or better outcomes and cost the same or less than another ndIS support that is already in the participant’s plan.

in participants must apply for and receive approval of a replacement support before purchasing the support.

it cannot be done after purchasing a non- dIs support.

in participants can fill out an application for a replacement support on the nDis website or provide the same information in an email or over the phone.

in if your application for a replacement support for an item is not approved, you can’t apply for that same replacement support again for 12 months.

Replacement Support Example

the nDIS is not designed to fund items such as an iPad or Apple watch.

however, should a participant know that they are able to communicate with their loved ones or a worker by using an iPad – rather than a specialist and more costly piece of equipment – then they can request the agency to fund this. The NDIA will then consider this request and may well say ‘Yes, absolutely that makes sense – so we will fund that on this occasion’. That’s a really clear example of replacing a more expensive item with a better, more cost-effective solution. This just makes sense.

it’s important to note the list of replacement supports won’t apply for every participant.

The funding of a replacement support will only benefit some participants, who due to their unique circumstances, are clearly able to demonstrate that a specific item or support, will benefit them and provide a better, more cost-effective option.

Is there someone I can ask at the ndIa to check that i am doing the right thing?

you can contact your local area coordinator, early childhood partner or support coordinator to help you understand what supports you can buy.

You can also contact us .

How Will The NDIS Ensure This Process is Easy And Accessible? We Are Committed To Ensuring That All Communications About The Government Changes Are Accessible To Everyone.

That’s why we are working with the sector and our suppliers to test and produce materials in a range of accessible formats, including easy read documents, animations/videos and Auslan. aN important part of our website accessibility is that content can be easily accessed, including for those using screen readers. We are working with the sector to develop and test messaging and agile approaches to producing accessible content. Key information will be translated into 17 languages, including auslan, to reach as many people as possible. e communicate regularly through various channels: e mail: enquiries@ndis.gov.au e phone: 1800 516 433 website www.ndis.gov.au

Why is the change to Section 10 of the nDis Act 2013 necessary?

we have heard consistently, particularly from participants self-managing their supports, that it is not clear what they can spend their funding on. making it clear what the ndIs does, and does not, fund will help participants make more informed choices about what they can use their funds for. the proposed amendments to section 10 of the ndIS act enable the creation of new rules (category A) that outline what is and is not an ndIs support. it’s going to take some time to make a category a rule. We’ll work closely with the disability community and state and territory governments to understand what should and shouldn’t be included. in the interim, the minister may create a transitional ndIs Supports rule. This will be in place as soon as the instrument is created and will have effect until the new Category a ndIs supports rule is agreed.

is Short Term Accommodation (STA) An NDIS Support? Yes, short term accommodation (sta) is included in the ‘supports that are ndIs supports’ list.

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How does STA work?

<start_of_image> STA is designed to help informal supports continue their caring role. It’s one option that provides participants and their informal supporters time apart.

STA allows participants to stay away from their homes and informal supports for a short time. It can be funded for up to 14 days at a time to a maximum of 28 days per calendar year.

STA funding can be used for assistance with self-care or community access and short-term accommodation. It cannot be used to pay for day-to-day living costs such as food and groceries, lifestyle costs, or travel.

STA cannot be used to pay for items on the list of non-NDIS supports.

Providers offering STA in a centre or group residence may include meals and activities within the daily rate charged – in line with the NDIS Pricing Arrangements and Price Limits – however these cannot be included if the participant chooses to use STA in an individual setting.

We know there are still some questions about what can be claimed under STA, particularly if you want to use a hotel or other accommodation options. A new operational guideline about STA will be available in early 2025 with more information.

We’ll keep you updated on any changes, and further information will be shared when it is available. <end_of_image>

How is STA Funded?

STA is funded in a participant’s core budget if it relates to their disability support needs, and where it is reasonable and necessary.

It does not need to be stated in a participant’s plan.

Participants can access STA as part of the ‘assistance with daily life tasks in a group or shared living arrangement’ category on the NDIS supports list.

The NDIS funds standard rates for STA, which are available in the NDIS Pricing Arrangements and Price Limits .

Generally funding for STA is for a group price unless there is evidence that a participant needs individual support.

STA cannot be used to pay for items on the list of non-NDIS Supports.

Does STA cover the cost of transport?

Participants cannot use STA funding to pay for transport to the accommodation funded through STA.

A participant who wants to access STA supports far away from their usual home should consider this: The travel costs will then become day-to-day expenses they must personally fund separately. Some participants may have existing funding allocated within their plans specifically covering transportation; providers might include these associated charges when delivering services at an alternative location.

Can STA Be Used For Holidays?

No. STA isn’t intended for holidays or tourist trips—it provides time apart for both individuals & informal caregivers.

STA can not be utilized towards any item listed as “non-NDIS Support”.

The NDIS won’t provide funds toward: -“cruises, holiday packages,” -“holiday accommodations & day airfares” -“passports visas”& “travel/vehicle insurance” -“accommodation and traveling expenditures incurred by family members &/or care workers” -“theme parks music theatre cinema sporting events conferences”. -“daily living necessities such food / meals.” Your provider could incorporate meal provisions into your plan if you are receiving support in a group setting - however standard rates apply so negotiation with them is required before utilizing all available resources under the program . Once exhausted no further assistance shall subsequently provided unless additional budget allocation approved beforehand which details found Pricing Arrangementsand Price Limits .

A participant who requires ongoing supports during vacation periods should continue using their existing non STA options from within established plans; contact local area coordinators early childhood partners planners coordinate services accordingly when planning travel outside usual location.

What Are the Impacts On Individualised Living Options (ILO) In Relation To Rent And Rental Subsidies?

An ILO arrangement should be delivered in line with the ILL guideline. ILO is a package of supports to help a participant live in their chosen home environment in a way that best suits them. It does not fund the home itself.

An ILO includes an agreed ILO service proposal and is overseen by a provider. An ILO does not include a participant’s rent or mortgage payments, or everyday costs like food, electricity or internet bills.

If participants are living with people who offer them support throughout their day or week, and who have ILO funding in their plan and an ILO arrangement in place, the changes to Section 10 in the Amended NDIS Act (NDIS supports) will not impact payments for these supports. The supports provided must be in line with the participant’s ILO service proposal and the ILO Operational Guidelines and Section 10 requirements for NDIS supports .

The new NDIS transitional rules covering these supports align with existing ILO policy. They aim to ensure participants are not using their NDIS funding to pay for their rental costs and are using their NDIS funding to purchase NDIS supports under an agreed ILO arrangement.

Participants, their families and supporters interested in considering ILO arrangements should contact the NDIS or a local area coordinator for more information. A new policy on ILO will be developed through co-design and released mid 2025.

is animal therapy an NDIS support?

animal-assisted therapy can be an ndis support - therapeutic support

animal-assisted therapy is not the same as ‘animal therapy’. Animal-assisted therapists may use an animal to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy.

imals can be used as therapy tools, just like a board game, Lego, or a swing could also be used as a tool in a therapy session.

For example, a psychologist or counsellor may use an animal in therapy sessions to assist a participant to calm, focus or regulate whilst the counselling/psychology session is undertaken.

or an occupational therapist may use an animal in therapy sessions to assist a participant to participate in an activity such as walking, standing, balancing etc. in these interventions, the animal may be used by the therapist to help the client meet specific goals but the therapy is delivered to the participant by the allied health professional, with the animal used to support participation.

animal therapy is not an ndis support.

activities which are provided for people to have a positive experience with an animal such as engaging with puppies or riding a horse might be called ‘animal therapy’ by the provider of the service.

ecreational, sporting or social activities involving animals could also be called animal therapy.

these activities are not animal-assisted therapeutic interventions and are not ndis supports, even if the provider of the service is an allied health professional.

what about supports to participate in social and recreational opportunities that include animals?

The NDIA and NDIS acknowledges that NDIS participants may engage in programs that include animals to provide sporting, social and recreational opportunities for people with disabilities, and capacity building support. This may include for example, participation in horse riding.

If NDIS participants need extra help to participate in horse riding activities because of their disability, the extra help can be funded in their plan. This extra help could be a support worker or assistive products that help the participant engage in the activity when it is happening. Participants might also use their therapy supports budget to work with a therapist to build their skills to do the sporting, social or recreational activity more independently in the future.

dis participantes will still need to pay for the general costs of their sporting, social or recreational activities as these are costs that everyone must pay for these kinds of activities.

e., everyone who wants an activity delivered to them has to pay for that activity themselves whether or not they have a disability.

thist is the same whether the activity includes an animal or not. Participants cannot use their NDIS funding to pay for the costs of other sporting, recreational or social activities like surfing lessons, basketball, art classes or gaming.

the bans on therapy supports like ‘gaming therapy’ or ‘yoga therapy’, does that include social group programs which include these strategies? noting also that most therapists utilise some type of games in therapy sessions as standard practice, as part of building various skills.

Supports That Provide Evidence-Based Therapy

Supports that provide evidence-based therapy to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence based therapeutic supports can only be delivered by an allied health professional.

A variety of tools might assist therapists during goal directed interventions including board games, online games, Lego or animals; these therapies must always be provided b y an appropriately qualified healthcare provider who uses them to support participation.

The following explains how activities will be covered when they’re being undertaken through group programs:

You may purchase your program using funds from within your plan where costs for all activity requirements have been fully accounted for under a prearranged hourly rate with your service provider.

If this is not possible then you’ll need to cover any additional expenses yourself - e.g., if bowling isn’t already factored into existing rates.

Is LEGO® Therapy Included?

Evidence based therapists may use a variety of tools to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy. This includes board games, online games, Lego®, or animal assisted interaction. The therapy itself should always come directly from an appropriate medical practitioner.

Activities that lack evidence base quality or aren’t administered by suitably trained professionals won’t receive funding – see What does NDIS fund? for more information on alternative treatments.

Training updates are available across NDIA systems; delegates can access these resources now.

Can I Use Funding For Pet Insurance?

The National Disability Insurance Scheme (NDIS) allows assistance animals but doesn’t provide coverage towards pet insurance premiums.

You can however utilise funds for other associated costs when approved through your plan guidelines: Our Guideline – Assistance Animals

Please note: Funds cannot be used toward:

• Pet food, toys or accessories

• Veterinarian fees

• Boarding services

• Grooming appointments

• Taxidermy and cremation expenses

Specialised Driver Training Support Availability

A specialised vehicle driving instructor may deliver driver training to eligible participants, as outlined in the supports list.

These instructors must have experience working with people who live with disability plus hold a current registration within their State or Territory.

Current operational guidance remains applicable regarding this support. See Vehicle modifications & Driving Supports for further details including assessments by occupational therapists alongside on-road instruction from qualified drivers.

Specialised driving lessons - additional driving lessons where a participant’s disability impacts their ability to learn to drive.

Are disability specific bicycles, including electric bicycles, considered an NDIS support?

Yes. Bicycles or tricycles, with or without an electric motor, that include disability specific features, or have been designed to meet the disability specific needs of a participant, are an NDIS support.

This is because they are considered an assistive product for recreation and can be funded if they also meet the ‘reasonable and necessary’ criteria applied to all NDIS supports.

The costs associated with adapting or modifying a standard bicycle or tricycle to meet a participant’s disability specific needs may also be an NDIS support. HHowever, in these circumstances the participant, or their family, would need to self-fund the cost of the bicycle or tricycle that is being adapted or modified.

Standard, non-modified, bicycles or tricycles including electric bicycles are not NDIS supports.

in some specific circumstances, the NDIS may fund supports that are not listed as NDIS supports. These are called replacement supports. Electric bicycles are ot considered standard commercially available household items and therefore are not a support for which a replacement can be requested.

Are sexual services an NDIS support?

Under the laws of the NDIS sexual services can’t be funded.

Sexual services is not defined in the legislation but is given its ordinary meaning by the NDIA.

Sexual services are taken to include any sexual conduct undertaken with a participant for payment or reward, including direct physical activity between a participant and another person for the purpose of sexual gratification.

This includes all services that may be provided by a sex worker.

the NDIS will continue to provide reasonable and necessary funding to participants to access the disability related supports and services they need.

this includes other sexuality related supports due to a participant’s disability, for example adaptive equipment, sex counselling and individualised sexual education supports where reasonable and necessary.

How does the allowable NDIS supports list work?

The list of allowable NDIS supports is not exhaustive, meaning it does not exclude items that are not specifically listed.

The purpose of the list is to clarify the types of supports that fall under the overarching description. It is important for participants to know that for something to be considered an NDIS support, it must fit within the overarching description provided in schedule 1 (however it does not have to be specifically listed) and of course, must not be included in the non-allowable NDIS supports list.

The NDIS support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience.

The NDIS support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience. What does this mean? You should ensure that the people providing your high intensity daily personal activity supports have relevant qualifications and/or training to deliver the support to you safely and appropriately. The NDIS Quality and Safeguards Commission provides guidance which describes the skills and knowledge that NDIS providers and workers should ensure they have when supporting participants receiving high intensity daily personal activities. You can find more information about this guidance on the NDIS Commission website https://www.ndis.gov.au/node/10700/revisions/55563/view.

Are modified fluids and thickeners NDIS supports?

Modified fluids and thickeners are NDIS supports. They are what we call disability-related health supports .

these include:

ullet low-cost assistive technology – equipment, technology, or devices to assist with feeding and swallowing needs bullet modified foods including liquid thickener products bullet help to prepare specific foods which you can safely eat

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A support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

Are dietetics/dietitians NDIS supports?

As an evidence-based therapy, dietetics is covered under ‘Therapeutic supports’.

The list of supports detailed under each category in the list of Supports that are NDIS supports is not exhaustive.

The NDIS will fund dietetics where the participant needs this therapeutic support due to their disability and it meets the reasonable and necessary test.

The NDIS Pricing Arrangements 2024-25 (PAPL) includes dietetics under the‘Capacity Building – Improved Health and Wellbeing’category (pg. 81-82).

The PAPL is currently being reviewed and will be updated to be consistent with current practice.

Would food processors and aerators be considered exemptions to the supports that are not NDIS supports list?

Based on the NDIS Transitional Rules 2024, food processers, including the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, are not NDIS supports.

These are classed as day-to-day living costs.

What are dysphagia supports?

A Dysphagia supports are what we call disability-related health supports. Generally, if a participant has dysphagia which is ongoing and directly related to their disability, we can fund dysphagia supports for them. We will need evidence to support this, such as reports or assessments from a speech pathologist.

Dysphagia supports we may fund include:

• low-cost assistive technology – this means equipment, technology, or devices to help you eat and drink
• modified foods including liquid thickener products
• help to prepare specific foods which you can safely eat
• a support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

To help you manage dysphagia, we may also fund a speech pathologist to:

• make a mealtime management plan, sometimes called an oral eating and drinking care plan, which describes how you can eat and drink safely
• train your support workers, family or carers in your specific disability-related dysphagia support needs.

Based on the NDIS support transitional rules, either the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, would not be an NDIS Support as it would be classed as a day-to-day living cost.

If the participant needs further information, they can contact their My NDIS Contact or Support Coordinator.

Can the NDIS fund meal preparation or delivery services?

Yes, the NDIS can fund the cost of meal preparation and delivery, but not the cost of food or ingredients. If your disability makes it difficult to prepare meals, you are using your funding for supports like a support worker or meal delivery services.

Meal preparation and delivery services must provide itemised invoices separating the cost of food from preparation and delivery costs. Services like Uber Eats or fast-food platforms typically don’t meet these requirements as they do not provide the necessary separation.

For detailed guidance, you can refer to Our Guideline – Nutrition Supports including meal preparation .

What if my support worker is unavailable or I live in a rural area?

If your plan includes funding for a support worker to help with meal preparation, and the support worker is temporarily unavailable, you are using this funding f flexibly for meal delivery for a short period.

This arrangement should be temporary, and you may need to provide evidence if it extends for a longer time. In rural areas, meal delivery providers must also present itemized invoices to meet NDIS requirements.

Revision of Frequently asked questions about legislation

Date: 12/08/2026, 12:10 Reference Number: FOt-25/26=1774

Does the NDIS fund groceries, fast food, or dietary supplements?

No, the NDIS does not fund groceries, fast food, or takeaway services, as these are considered everyday living costs for everyone. Dietary supplements are generally not funded unless they are prescribed or recommended as part of managing a disability-related need.

For example, if a healthcare professional determines that your disability requires specific supplements, these may be considered under certain circumstances, provided they meet the NDIS funding criteria.

How are decisions about meal preparation supports made, and what evidence is needed?

Decisions about funding for meal preparation supports are based on your individual plan and the NDIS funding criteria. If included in your plan, this may be as a stated or non-stated support.

Providers must issue itemised invoices for meal preparation and delivery claims. While a quote is not usually required, if additional funding is sought or the arrangement extends beyond a short-term period, evidence such as a recommendation or plan change request may be needed.

Are household items recommended by a qualified speech pathologist or APD on the Replacement supports list?

Standard commercially available household items are included on the Replacement support lists. Household items that are required, recommended by a qualified speech pathologist or dietician, such as a blender to prepare a participant’s special diet would be considered a replacement item.

If a participant wishes to have these supports included in their plan they would need to apply using the Replacement support/% application process.

Are parenting programs funded by the NDIS?

The NDIS funds reasonable and necessary supports to help children with disability or significant developmental delay work towards their goals. We can only fund supports that are included in the list of Supports that are NDIS supports. We cannot fund things that are not an NDIS support.

The new rules clarify that the NDIS does not fund general parenting programs.

By general parenting programs, we mean programs available to all parents that help build parenting skills. This approach aligns with the guidance in place before the new legislation took effect on 3 October 2024.

What early intervention or developmental delay supports are available to children and their parents?

Early intervention supports for children with disability or developmental delay focus on helping children, families, and carers work towards specific goals identified in their NDIS plan.

Early intervention supports also build the family’s capacity alongside the child’s. Parents and carers may participate in one-on-one, or group sessions with other parents and carers who have similar goals within their child’s NDIS plan.

These programs are designed to build their capacity to maximise their child’s independence and development, building the capacity and skills of the child’s family and carers.

Parenting support can also be provided to people with a disability who are parents through their NDIS plan. Where an NDIS participant who is a parent has arrangements in their NDIS plan to support them in their parenting role because of their disability, those arrangements do not change.

The Our Early Childhood Approach/% and Early Connections[% OGs outline how we help children with disability to get the support they need. We will continue to update our guidelines as we implement legislative changes.

Is the art and music therapy independent review complete?

The independent review for art and music therapy is now complete. We have received the final report from Dr Stephen Duckett AM.

We will consider his recommendations in the development of our operational guidance and NDIS Pricing Arrangements and Price Limits (PAPL).

The updated operational guidance will be published in the coming months. Dr Duckett’s report will also be published on our website including key information in Easy Read and Auslan.

Until the new guidance is released later this year there are no changes fo the status of music and art therapy as NDIS supports.

For more information refer to: Independent review of NDIS funded music and art supports | NDIS and the latest media release: https://www.ndis.gov.au/node/10700/revisions/55563/view

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FOI 25/26-1771

Funding amounts, components, periods (s33) (new)

What are funding periods? A funding period is the time that part of a participant’s funding becomes available, and how long it needs to last. Participants can spend up to the amount of funding available in that time. Funding periods can apply to either the total amount of funding in participant’s plan, or funding component amounts.

What is total funding amount? Plans now include a total funding amount. This shows the total amount of funds allocated to all reasonable and necessary supports over the length of a paticipant’s plan.

The funding is divided into funding components, like Core, Capacity building, or Capital. The total amount for each funding component will be made available to you in specific time intervals called funding periods. Each funding component has its own funding periods.

What are funding components? Funding components group together related types of supports in a participant’s plan. Each component has an allocated amount that can be used to purchase supports covered under that component.

For example, the Core funding component might include support for daily activities, while Capacity Building could cover therapies or training.

When are different funding periods being introduced and who will be affected?

different funding periods are being introduced from 19 May 2025 to:

• help make sure supports are available when participants need them
• reduce the risk of running out of funds early. This change will be rolled out gradually. Participants will not be impacted until they receive a new or reassessed plan following discussion with them to understand their circumstances.

Funding periods will usually be set at 3-months on the basis this gives participants flexibility but also helps them manage their budget so their funding lasts the full length of their plan.

Funding periods won’t change the total funding amount, they only change when participants can access their funds.

Why have different funding periods been introduced?

Different funding periods have been introduced to help participants manage their NDIS funding by providing access to regular, manageable amounts over time, rather than all at once.

Funding periods will usually be set at 3-months on the basis this gives flexibility to participants but also helps participants manage budgets.

This won’t happen until participants get a new or reassessed plan following discussion with them to understand their circumstances.

Will the total amount of funding in a participant’s plan change?

No, funding periods don’t affect a participant’s total budget, only when funding will be made available across the duration of their plan

Can unused funding be rolled over to the next funding period? At the end of each funding period, any unspent funds will rollover into the next funding period in the same plan. This means the unused funding will be added to the new funding period. However, funds will only rollover during the same plan.

This approach ensures that support is available as needed over time.

FOI 25/26-1771

**Can funding from a future funding period be brought forward? ** Funding from a future funding period generally cannot be brought forward.

in exceptional circumstances, the NDIA may bring forward a future funding period if there is an urgent need. This wont change the total amount of funding in the plan, so careful budgeting is still needed to ensure theres enough funding to meet support needs later in the plan.

A participants situation has changed and they need more or different supports, they can contact the NDIS to request a change to their plan.

it’s important for participants to ask for help early, before funds run out.

Why are funding periods generally 3 months?

funding periods are more effective when set at a duration that isnt over an extended period. unding periods will usually be set at 3months on the basis this gives flexibility to participants but isn’t so big as not to be in line with budgets and/or funds provided to people in other aspects of life.

staged funding is a common approach across Australian Government programs. It means funding is provided in parts over time, rather than all at once.

this helps people manage their budgets and supports consistent use of funding over the length of the plan.

other government payments like the age pension also use set funding periods.

How is the length of a participant’s funding periods decided? (new)

fundering periods can vary in length. They may be one, 3, 6, or 12 months, depending on the participants needs. in most cases, the ndis will begin with 3month funding periods when discussing a participants plan.

the length of funderng perods s based on the partcipants individual circumstances, including:

• ther preferences
• ther support needs
• any identified risks
• the total funndg n teh rplan
• te types ad costs f suppots
  how they have used fu ding i prevous plans
  some suports my requre shorter frding periodssuch as oe month Oters parculary thse involvong more complex neesmay require longer peiods.

Can funding periods be different lengths in a participant’s plan? (new)

yess, fundig perio ds ca vryi lengt wiin paicpantsp lan For examplea particpants pla mighavefnderignperiosofone ,3,6or12months . a paticipantmy alsohaveoefrdningcomponentamoutwithmothfundnigperiods and another component amoun wthshorteronemnthfu dgingpeirods.mostplanswillhavmorethan onefundingperiod Ifapaticipatsplalsts longe than12mont hs heywil alway shavemoe tha noefundginprio .eachfunngpridwilstartimediatelyafterthepreiousneensurningtepartcipnt wontbeleftwithoutunfingThepatcipsantspla wilshowhetheru nding perodsappto thewholeplan or tospecifcfndgcomponetamounts Itwlalso listtedates each fu ding prido startsandendsaswellashowmuch fun dgcanuse dur ng eac periodFor plans that already have 12-month frding priodsandarecontinued without reassessment te 12 month fuding peiod will remain teh same Patcpnts can continue using their funding as they currently do Fundergn periods generally won’t change until the plan is reasseed.

When will a participant receive ther fundig? (new) fudignisusally spread evenly acrossa partcps plnto help manage suppots throughthetenghtofher pla For example ifapatcipt hasa12moth lanwith3mntfundinperiosheylltypclyget% oftheirfudin gathestartoacheperiod.some suportsmaybefunde differently: https://www.ndis.gov.au/node/10700/revisions/55563/view

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FOI 25/26-1771

daily supports (like in-home care) consider the number of days in each period, including weekends and holidays.

one-off or setup supports (like assistive technology, home/vehicle modifications, or medium-term accommodation) may be fully funded at the start or when needed. Unused funds can roll over to the next period.

Enteral feeding products are funded for 12 months at the start of each year.

Participants might also get more funding upfront for:

• behaviour support planning
• changing needs or situations (e.g., hospital discharge)
• intensive capacity building
• bulk buying consumables (e.g., continence products).

How are funding periods managed? (new)

Funding periods are managed based on the participant’s chosen plan management option, offering flexibility to suit individual needs:

• Self-managed: The participant manages their funding and spends it according to their plan and within their funding periods.
• Plan Managed: A registered Plan Manager manages the participant’s funding and helps ensure it is used correctly within the funding periods.
• Agency-Managed: The NDIA manages the participant’s funding, ensuring it is spent in line with their plan and within their funding periods.

Where possible, this approach ensures that participants can choose the plan management type that works best for them, while also ensuring funding is used effectively across the funding periods.

How can providers help participants manage their budgets?

Support coordinators should work with participants at the start of their plan to establish a schedule of support that can be delivered within the funding allocated to each period. This ensures that supports can be provided consistently throughout the funding period.

Plan Managers will support participants to spend in accordance with their plan including within funding periods.

Providers must only deliver supports that are within the available funding for each period, and claims should be submitted promptly after services are delivered.

How will participants and providers see funding periods?

Participants will be able to see their funding periods in the participant portal, the NDIS app, and their plan document. They will have access to information about how much funding is available, how much has been used, and when the next amount will be available.

With the participant’s consent, Plan Managers and Support Coordinators will also be able to view this information in the provider portal.

Can a provider claim across 2 funding periods?

Yes, a provider can claim for services delivered in a previous funding period, as long as the dates of the invoice fall within the plan. The current funding period must have sufficient remaining or unspent funds rolled over from the previous period to cover the claim.

What types of supports may have different funding periods?

Some supports may have different funding periods based on how they are delivered. For example, high-cost regular supports like Supported Independent Living (SIL) may have monthly funding periods to align with service delivery. In some cases, participants may need more funding upfront, for example, to purchase assistive technology like a custom wheelchair. In these cases, more funding will be available at the start of the plan.

Where can participants and providers see details of funding periods?

Funding periods will be visible in:

• the participant portal
• the my NDIS app
• the plan document.

Revision of Frequently asked questions about legislation - FOI 25/26-1771

Participants will be able to see:

• how much funding is available in each period
• how much has been used
• how much funding has been released in the plan so far
• when the next amount will become available.

A Plan managers and support coordinators (with the participant’s consent), can see funding period information in the NDIS provider portal.

Can participants request a review of a decision about the funding periods and total budget amounts in their plan?

If a participant is not happy with the funding periods and total budget amounts in their plan, they can request an internal review of their plan.

Why is capacity building not flexible with core?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

How will people who are Agency-managed have the same level of support and choice?

There are no changes regarding access to registered or unregistered providers as a result of the legislation changes.

We will help participants and nominees understand these changes and implement their plans. Participants can continue to access plan implementation support from their My NDIS Contact or, support coordinator, plan manager or other services such as recovery coaches if they are funded in their plan. Plan managers and support coordinators are expected to provide assistance to the participant to understand their funding options and choices.

If the participant needs additional assistance because of their supported decision making needs, they can ask for capacity building funding in their plan.

If participants want to access more flexibility with the ability to choose unregistered providers, they can have a discussion about their plan management type with their planner or local area coordinator.

Each plan can continue to have a mix of plan management types based on an individual participant’s needs and preferences.

Training for NDIA staff on supported decision making has been designed and will begin to be delivered from November 2024. This will assist planners to prioritise supported decision making when having discussions with participants.

Can a participant negotiate to ‘unstate’ a support during planning?

The purpose of stating supports in a participant’s plan is to ensure specific disability needs are addressed. It is therefore not something that would generally be changed in the planning process.

Is there going to be enough flexibility in these arrangements to enable plans to work for people with volatile needs?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

Participants will continue to be able to make change requests when their circumstances change. This includes requesting a variation for crisis or emergency funding as a result of a significant change to the participant’s support needs.

As well as there being s10 rules around allowable supports in place, will there be any restrictions on choice of registered providers for home and living supports?

The NDIS Provider and Worker Registration Taskforce recently provided advice to the Government on the design and implementation of a new regulatory model.

The Taskforce made 11 recommendations and 10 implementation actions covering provider and worker registration, some of which required an immediate response and others that will be designed with close consultation with the disability community. The Taskforce conducted thorough consultation, and this important process will continue.

https://www.ndis.gov.au/node/10700/revisions/55563/view

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The National Disability Insurance Agency (NDIA) Quality and Safeguards Commission will progress Rule changes regarding mandatory registration for Support Coordination, platform providers, and Specialist disability accommodation (SDA). Consultation on these changes will commence shortly. The new Rules allow for a period of transition to the new mandatory Registration arrangements. CurrentIy, If a Participant’s plan is agency-managed there are some constraints in place including that They must purchase From registered NDIS Providers Only. Under the SDA rules, SDA providers Must also be Registered.

Why do supports need to be listed In separate components?

A funding component amount In a Plan might Include Funding For more than one support category This means A participant can choose how To spend their funding across all the Supports under That funding Component Amount. For example, In the same funding Component amount we Can include any funding For:

transport in consumables In assistance with daily life assistance With social economic And community participation.

Eligibility reassessments (S30)

Why Are New letters being sent to participants About the eligibility Reassessment process? +

We have made Some Immediate Changes to Improve the Process For eligibility reAssessment For Participants families And Their carers. We understand eligibility reassessments Can feel overwhelming, And we want you know what information Is required Support your eligibility reAssessment. We Have now Introduced new eligibility reAssessment Letters which outline More detail about types Of Information You may wish Provide. This Also gives you opportunity provide us With information cannot reasonably get different way. The new letters: tell you an eligibility reAssessment has started and why are clearer about The information you May Wish provide Tell that you have 90 days Supply this information. The new letters Second step our plans address feedback From disability Community. We will continue streamline simplify the eligibility reAssessment process ensure you can easily Understand navigate it If need more time call Us on or contact my NDIS Contact help.

What are the new Timeframes To provide additional information when does This change commence?

We extended timeframe for participants provide Additional information support eligibility assessments from Days . this came effect January .Participants who notified about An eligibility assessment Will Now given days provide information Help us understand if their needs changed Whether they still meet criteria Scheme. we understand these requests Feel overwhelming takes time Get information. participants will now have more time Get information us.

Will the timeframe extension apply | am currently undergoing Eligibility Reassessment On ? + Yes Participants Who already received request to provide due Their being reassessed And Need more time Can contact Or My nDis Contact For help.

what is purpose of Eligibility Assessment? +

eligibility Assessments help us understand participant’s Support Needs Changed whether They Still Meet Criteria scheme, particularly if Have Received early Intervention Through ndis Early intervention Pathway. https://www.

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The NDIS Early Intervention pathway is mainly accessed by children in recogtich ae when we support children early, it can improve outcomes and reduce their need for supports later in life.

While eligibility reassessments have always been a part of the NDIS, we acknowledge the experience may be new for some participants. We understand these requests can feel overwhelming and takes time to get information.

Participants will now have more time to get information to us.

how does the eligibility reassessment process work? +

We send a letter to a participant (or nominee) to let them know about the eligibility reassassessment and that they can provide additional information.

We understand that it can take time to get this information. That’s why we have extended the timeframe for participants to provide additional documentation to support eligibility reassassessments from 28 to 90 days. If the information isn’t available in 90 days, the participant (or nominee) can ask for more time.

If we decide someone isn’t eligible or they don’t respond to our request within the timeframe, we may cease their access to the NDIS. But we will make multiple efforts to contact you so we can talk to you about support needs.

why is this changing? +

We understand these requests can feel overwhelming and it takes time to get information.

Participants will now have more time to get information to us. We recognise there is work to be done with participants and the disability sector to improve the eligibility reassassment process.

We are working to strengthen our approach through:

• better communication with participants and families about what is involved during an eligibity reassessent
• providing more time for people to supply the agency with relevant information about their evidence of elegibility and whether it has changed
• improving the comunication and resources partcipants receive when they undergo the reasessment proccess.

Foundational Supports

do the legislative amendments address foundational supports? +

The ammendments dont directly adress foundatinal suppots, the focus is on strengthening the overall framework of the Ndis.

This includes ensuring that necessary suports are available to particpants which mey involve foundationl suport being addressed indirectly as pat of te broader reforms ad improvements ot e Scheme.

Access (s21)

what are the changes to access? +

New paricipnts wil b informed if ey meet acess o t ndis by meeting teh : dsabily requirements s.4 early intervention requiments s.5 both he disabiy and early interventin equiremens.

in te future artipnats will be supported y te appropriate participant pathway depending n ow hey eet aces.

What ill te canges to acces mean or participats? +

in te futre participants il be supported to ave a ore tailed planning experience an funding outcomes depening on how hey accessed te nis . t impact f tis change vil happen later once new pathways ae created.

itil take time create te ew pathways as we vill work together with people wit disability on ho ese can best implemented ensure tes needs fo partcipants an te Agency re met.

Revision of Frequently asked questions about legislation - FOI-25/26=1771

People who meet access to the NDIS under the early intervention requirements will be supported by the new early intervention pathway once it’s created.

Notice of impairments (S32BA)

What is a Notice of Impairments?

Currentlly, all new participants to the NDIS receive an access decision letter which says if access was met under the disability requirements, the early\intervention requirements, or both.\From 1 January 2025, new participants will receive clearer information about how they meet the disability or early intervention requirements. This will include their category of impairment.\The change was recommended by the NDis Review, and requests from participants for more clarity and transparency about the basis of their access.\There are 6 impairment categories listed in the NDIS Act.\These are:\intellectual \cognitive \sensory \neurological \physical \impairments relating to a psychosocial disability.\nThe categories and their definitions are outlined in the operational guideline — Applying to the NDIS/7 document available on the NDIS website.\For children younger than 6 years old who meet the criteria for developmental delay, the information will say they are eligible under the early intervention requirements with developmental delay.\

Why is the NDIS introducing Notice of Impairments?\Providing this information to participants gives them clearer information about how they meet the disability or early intervention requirements.\It responds to NDIS Review recommendations, and requests from participants to have more clarity and transparency about the basis of their access to the NDIS.\This approach also recognises that people with disability who have the same diagnosis may have different impairments and support needs.\

What does it mean for me as a new participant (application submitted on or after 1 January 2025)?\Currently, all new participants receive an access decision letter which says if access was met under the disability requirements, the early intervention requirements, or both. From 1 January, new participants will receive clearer information about how they meet the disability or early intervention requirements. This will include their category of impairment. The change was recommended by the NDis Review, and requests from participants for more clarity and transparency about the basis of their access.\

What does it mean for me as an existing participant? \As an existing participant, there is nothing you need to do right now. We will work with existing participants to make sure they have the information they need ahead of any changes.

What happens if | want to change my category/categories?

A participant, or their nominee, can apply to vary their impairment category at any time after meeting access: if it is not, or is no longer, correct. The type of evidence that is required to support an application will depend on the reason the participant is seeking to vary the information and the evidence that has already been provided.

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FOI 25/26-1771 If the NDIA varies the impairment category, this will be reflected in the participant’s information. If a participant does not agree with the NDIA's decision to vary or not to vary their impairment category, they can ask for a review of the decision.

### Plan Management Decisions (s44)

Can I still choose how my NDIS funding is managed?

Yes, you can ask for your plan to be managed in a way that works best for you. This is called a plan management request.

You can choose to:

• self-manage your funding
• use a plan manager to help you manage your budget
• have your funding NDIA-managed.

We want to help you manage your funding safely and confidently. In some cases, if there is an unreasonable risk, we may need to change how your funding is managed.

What has changed in how the NDIA makes decisions about plan management?

New rules now clearly define how we assess unreasonable risk when making plan management decisions.

If there are concerns about how your funding is managed by you, your nominee, a representative or plan manager, we will first look at ways to support you before making any changes.

Extra supports such as guidance, safeguards or other strategies may be offered to help you stay in control of your funding. A risk is only considered unreasonable if there are no supports that can help manage it.

If we decide to change how your funding is managed, we will:

• talk to you first and explain our decision
• give you the option to request a review if you don’t agree.

These changes are designed to help you stay in control of your funding while ensuring it is managed safely.

What does the NDIA consider when changing a plan management decision?

When the NDIA decides how plan funds are managed, they will consider if the participant, their nominee or child representative or registered plan manager:

• spent funding on NDIS supports
• spent funding in line with the participant’s plan
• presents an unreasonable risk to the participant by managing their funding.

If risks are identified, the NDIA may not support a participant’s request to self-manage or use a registered plan manager.

What happens if a participant or their nominee have been convicted of a criminal offence?

The NDIA will consider if the participant or their plan nominee have had any major criminal convictions.

The participant’s funding will be Agency-managed if the participant or their nominee have been convicted of an offense that:

• carries at least 2 years of prison
• involves fraud or dishonesty.

This will apply to all new and reassessed plans where a new plan approval decision is being made.

Can a participant appeal a plan management decision implemented by the NDIA?

Participants can appeal a plan management decision.

they should follow the NDIA appeal process, which includes requesting a review and providing any supporting information. https://www.ndis.gov.au/node/10700/revisions/55563/view

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FOt-25/26=1771

If a participant’s plan management type is changed, is the participant notified and given reasons why? We know how important it is for participants to have the control, independence and flexibility in arranging and paying for their own supports through self- management. The NDIA will talk to the participant about the risks and safeguards they have considered when making a plan management decision.

Where possible, they will support the participant to work towards their preferred plan management type in the future.

Plan variations and reassessments (s47/ and s48)

Can I request changes to my NDIS plan? Yes, if your needs change, you can ask for an update to your NDIS plan at any time. We will work with you to make sure your supports are updated appropriately.

There are 2 ways your plan can be updated: Plan variations: small changes can be made without replacing your plan. Reassessments: a full review of your plan, creating a new plan with a new end date.

We will always explain why a change is needed and work with you on any updates. If you don’t agree, you can request a review, and we will support you through the process.

What has changed about how plans are updated? From 4 March 2025, new rules will clarify when and how we can vary or reassess a participant’s plan. These rules ensure: consistent decision-making when plans need to change a focus on your needs and goals when updating supports more flexibility while protecting participant funding.

These changes do not affect your right to request a plan variation or reassessment. They simply make the process clearer and ensure updates are made in a fair and transparent way.

Right to appeal decisions

Will participants have the right to appeal agency decisions that they are not happy with, for example changes to how their plan is managed and the funding periods? Participants can appeal a decision to approve a plan, which includes how the plan will be managed. They can also appeal a decision relating to funding periods.

They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

Can participants still review decisions made by the Agency? NDIS participants have always and will continue to have the right to review their NDIS package and level of supports.

These legislative changes passed by Parliament do not change that right.

Providers

What is providers’ responsibility when delivering supports? (new) Providers are responsible for delivering supports in line with the participant’s plan. This includes confirming the participant’s plan has sufficient funding within each funding period and support category to meet their needs.

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This requirement has not changed with the introduction of funding periods. FOI 25/26-1771

How should providers schedule and claim for supports?

Providers should schedule and claim for supports within the participant’s available budget and funding periods. Claims submitted within a funding period where funds have been exhausted will be rejected.

If there are unspent funds within a funding period, these funds will roll over into the next funding period. This rollover ensures that participants can continue to access supports if they did not fully use their funding in the previous funding period.

Can a provider claim across multiple funding periods?

Yes. If a service spans multiple funding periods, providers are not required to lodge separate claims. As long as there is enough budget in both funding periods to cover the full amount, a claim can be submitted for the entire service.

Claims will be processed based on the available budget, regardless of the support dates.

Why is it important for providers to avoid overs servicing?

Overservicing occurs when services are delivered beyond the allocated budget for a given funding period, with the expectation that the claim will be paid using the next funding period’s allocation. While this may seem convenient, it creates risk. If a provider delivers more services than funded in a period, there may not be sufficient funding to cover the participant’s support requirements for the duration of their plan.

Under NDIS legislation, claims exceeding the available funding in a support category in the current funding period cannot be paid.

to ensure both providers and participants are protected, it is essential to deliver services within the participant’s budget and funding periods. Avoiding overservicing, especially if funding is nearing its limit, ensures continuity of supports and prevents financial risks for participants and providers.

What if a participant’s needs change?

Participants can request changes to their funding periods if their needs change, such as if they need more or less support. They will need to submit a plan change request and provide information explaining why the change is necessary. The NDIS will review the request and where appropriate, work with the participant to adjust their plan.

Plan variations

If a participant’s overall support needs haven’t changed, but they need to adjust how the funds are used over time (for example, to access a temporary increase in funding for a program like intensive capacity building or early intervention), they may request a plan variation. This allows funds to be reallocated within the current period, with less funding allocated to later periods.

The process does not require a full plan reassessment, but careful budgeting is necessary, as less funding will be available in later periods. The total funding amount will remain unchanged.

in some cases, if a participant knows in advance that they will need additional support (such as early intervention), their plan can be frontloaded, giving them more funding early on so they don’t need to return to the Agency if their needs change during the plan.

Plan Reassessments

Plan reassessments are when we create a whole new plan with a participant, that has a new plan end date. Reassessments provide a more detailed review of a participants plan if they have more significant changes to their current circumstances, to ensure funding and supports continue to meet their needs over time.

the process for requesting a change to a plan has not changed with the introduction of funding periods.

Do claims need to be submitted within 2 years of support being provided? Is there a grace period?

Claims and payments (s45) In the future, all claims must be made within 2 years of providing the support.

For the first 12 months the NDIA will review all claims made for supports provided before the new NDIS law comes into effect on 3 October 2024.

How Can Providers Register For Community Participation?

Providers can register by visiting the NDIS Quality and Safeguards Commission and following the registration process.

How Do Providers And Plan Managers Claim Replacement Supports?

Providers and plan managers must not provide or claim a replacement support for a participant without evidence of approval.

For more information, visit claims and payments.

More Information

If you have more questions about the changes to the NDIS, you can go to the Department of Social Services website[%.

Get Involved

Join Participant Firstζ for opportunities to get involved.

The page current as of 25 September 2025

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Frequently asked questions about legislation

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frequently asked questions about legislation

on this page: New general transition, future changes and co-design dnis supports (s10) Funding amounts, components, periods ($33) eligibility reassessments (s30) Foundational supports Access (s21) note of impairments (s32ba) s \support needs assessment (s32l) Plan management decisions (s44) Right to appeal decisions Providers

We regularly update our FAQs to ensure they provide the most accurate and up-to-date information.

New

new faqs +

New FAQ relating to funding periods are located below in the following sections: providers genera
l

General

What will change on 3 October? +

For existing participants, key changes include: The introduction of a definition of NDIS supports. These are: supports that can be funded by the ndis and stated by the ndis rules to be ndis supports. a replacement rule enabling participants to request a substitute or replacement support that is not an ndis support (in individual circumstances). p\plans approved after the law comes into effect will have: total funding amount\sfunding component amountsfunding period\sd.\nis clarifies the amount of funds available in the plan and how long the funds need to last. th e ndia can consider changing a plan management type in specific circumstances; for example, where someone needs support to manage and spend their plan funds within the funding amount. https://www.ndis.gov.au/node/10700/revisions/55598/view Page 25 of 119

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The revision concerns frequently asked questions regarding legislation from Monday, September 29th, 2025.

Other changes will happen when new NDIS Rules are made. This includes:

• the creation of new participant pathways
• the new planning framework
• support needs assessment
• budget model and flexible budgets.

What won’t be changing on October 3?

We want to reassure participants that for most, there won’t be major changes to the way they experience the NDIS right now.

What is not changing is the purpose of the NDIS.

The NDIS will continue to provide participants with disability-related supports.

What is the purpose of the new legislation?

the scaffolding needed to progress key NDIS Review recommendations in partnership with people with disability and the disability community. Clarify the intention of existing legislation

How will the new legislation affect NDIS participants?

Participants may see changes in:

• how their eligibility is assessed
• the supports that can be funded by the NDIS
• how their plans are managed
• how their funding is allocated and needs to be spent
• requirements for information gathering for eligibility reassessment.

What are NDIS Rules?

The NDIS Rules sit under the NDIS Act and provide details about how the NDIS operates. States and territories are involved in the approval process for NDIS Rules. Legislative instruments may be made by the Minister for the NDIS after consulting with affected stakeholders. Many of the changes to the NDIS will be implemented through new NDIS Rules. The new NDIS Rules will outline how people can access the NDIS, what assessments are needed, and how budgets will work. Rules will be developed with people with disability, their families and carers and the disability sector.

What is a transitional rule?

A transitional rule is a rule that the Minister for the NDIS can make within the first 12 months of the legislation being passed, ahead of final rules being agreed with states and territories.

When will the changes take effect?

the new NDIS laws come into effect on 3 October 2024. Some changes will happen as soon as the laws come into effect. These changes are about returning the NDIS to its original intent. https://www.ndis.gov.au/node/10700/revisions/55598/view

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Other changes will happen later when new NDIS Rules are made. This includes the creation of new participant pathways and the new planning framework — support needs assessment, budget model and flexible budget.

Will there be consultation on these changes?

The changes were subject to consultation and consideration by the disability community, disability representative and carer organizations, the NDIS Independent Advisory Council, states and territories and the Community Affairs Legislation Committee.

There will continue to be opportunities for consultation to shape how these changes are implemented. Those directly impacted by key decisions about the Scheme will continue to play a key role in developing the detail and implementing the reforms.

What is the new planning framework?

The new planning framework guides how the NDIS will operate. It explains how people can access the NDIS, how their needs are assessed, and how flexible budgets are created.

Because of changes to the legislation, plans will be built differently in future. This means there will be two kinds of NDIS plans.

If your plan was developed through the current planning approach, this will be called an old framework plan.

If your plan is developed using the new assessment model, this will be a new framework plan.

English is not my first language. Will there be translated information about the NDIS legislation?

the NDIA is committed to ensuring all communications on legislative changes are accessible to everyone.

Key information will be translated into 17 languages including Auslan, to reach as many people as possible.

the NDIA is working with the wider community to test and produce materials in a range of accessible formats including:

easy Read

Auslan

Braille.

Transition, Future Changes & Co-design

What specific steps is the NDIA taking to ensure a smooth transition?

We are fully committed to ensuring we reach every person — including those who may live in more rural and remote areas or have unique accessibility or language needs.

The NDIA has begun an extensive communication campaign designed to ensure our more than 660,000 participants, as well as their supporters know what they need to about changes to the NDIS Act.

The NDIA will continue to be clear on what is changing and when so participants and their supporters can be assured that future changes will be supported with transparency and communication.

How will the NDIA work with the disability community to ensure that the needs and concerns of participants are addressed throughout the implementation of these changes?

it is essential people with disability continue to have a voice in how the detailed design is done and how the changes are implemented. The NDIA has been delivering reform in partnership with people with disability and the disability community over the past two years. This includes key partnerships with Disability Representative and Carer Organizations and Independent Advisory Council.

throughout July and August this year, Agency’s Co-design Branch delivered 56 activities, including consultation on legislative changes to come into effect on October 3, 2024.

we Have learnt a lot from these activities and continue to improve the way we work together with the disability community.

in June 2024, the NDIA and disability organizations from across Australia shared commitment to work together on reforms to Scheme.

Working in Partnership with the disability Community remains cornerstone implementing change as move forward.

Changes will be supported with transparency and communication.

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What if there is a case for a support to get on the list? What do we do?

The ANDIS Evidence Advisory Committee (EAC) will be established to provide independent and transparent advice to Government on what works for participants.

The Committee will provide advice on the evidence base for therapeutic supports accessed through the NDIS, improving outcomes and ensuring better value for isertants.

This will ensure the supports funded under the Scheme are beneficial, safe, evidence based and cost effective.

The work of the Committee will be an important input into the development of the final NDIS Support Rule which will be developed with the disability communityand States and Territories.

What will be co-designed going forward?

New co-design working groups have started meeting and will be steering a range of co-design and engagement activities including future changes to the NDDis as a result of legislative change.

Key measures such as support needs assessments and budget models will be subject to ongoing co-design.

We will keep looking for new ways for people to have a voice and shape the work we do together.

NDIS supports (s10)

What is and is not a NDIS support?

From October 3 2024, the Government has released the lists of what NDIS participants can and cannot spend their funding on.

The lists include items that are NDIS supports and items that are not NDIS supports.

Participants who need specific items for their disability will still be able to access those items through these lists.

These lists are based on existing guidance, so in most cases there is unlikely to be any change to the supports a person is currently using. There will be a transition period for the first year of the new NDIS supports lists to give participants time to learn and understand.

If you’re unsure, there are a few things you can do:

• read the NDIS Supports list (7)
• we’ll also be sending a link to all participants
• speak to your Local Area Coordinator, Early Childhood Partner or Support Coordinator
• if you’re still unsure, call us on 1800 800 110.

How long will I get to change my supports after the legislation change?

From 3 October 2024 you must use your funding to purchase services, items and equipment that can be funded by the NDIS.

We will work with you to help you understand the new rules and access supports that are NDIS supports.

What if | am delivering supports/ accessing supports that are now on the non NDIS support list?

The Government has released definitions of NDIS supports making it clear what NDIS funds can and cannot be used for. These definitions are based oneexisting guidance.

Lists of specific items that are allowable NDIS supports and those that are not allowed are on the NDIS website. If a support is included on the list showing what is not an NDIS Support - it is not allowed to be funded from NDIS plans from 3 October 2024.

A transitional rule allowing participants to continue to access supports that are not NDIS supports if they were specifically identified as reasonableand necessary before 3 October 2024, for the duration of their existing plan.

This also includes situations where the Administrative Appeals Tribunal has decided that the support should be funded as a reasonable andnecessary support.

This rule does not apply to sexual services, alcohol or drugs. These supports are specified in the primary Act as non-NDIS supports.

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The NDIS participants will continue to receive the disability-related supports they need. However, the NDIS was not designed to pay for the cost of everyday expenses.

You can find more information on the supports lists.

How can I provide feedback or raise concerns about the changes to my support?

You can contact your local area coordinator, early childhood partner or support coordinator.

You can also  contact us .

It is likely that many participants will accidentally or unknowingly use their funding on something not classified as an NDIS support. What will happen to them; will there be a transition period to help people adjust to these changes?

We know it will take time for people to learn about and understand the new NDIS Support Lists and we’ve heard participant’s concerns about what may happen if someone accidentally buys something which isn’t an NDIS support.

That’s why there will be a transition period lasting one year (12 months) to assist everyone in understanding the new NDIS Supports Lists.

We will work with those who make mistakes so they fully comprehend the NDIS supports list.

What happens when you mistakenly purchase items from ‘the out’ List?

A person making a mistake claiming non-NDIS item won’t have debt raised where claim value less than $1500.

The NDIA must then twice explain to claimants what constitutes eligible vs ineligible claims before any debts under $1500 are applied against them.

This rule applies across all claimant types, including self managed funds recipients, nominees & child representatives - commencing 3 October 2024. For providers this is applicable over thirty days only. It does not apply should illegal goods purchased using plan funding. If incorrect claims repeated or fraudulent further action taken. Failing compliance can result raising of debt/participant moved onto Agency management plans.

Purchases exceeding $1500?

Where costs exceed $1500 transitional rules do not apply and associated debt incurred. However it’s important note that related debts for purchases above $1500 relating to non-eligible support services may be waived per existing provisions within The National Disability Insurance Scheme Act (The NDIS act). Such waivers permitted via section 195 which has been updated allowing waiver in special circumstances if participant unintentionally breaches legislation / regulations / guidelines. Also allows consideration individual disability as part holistic assessment regarding existence ‘special circumstance.’ Any arising payment debts will recovered when appropriate aligned with Commonwealth policy on recovery processes. A structured process maintained by the agency focusing upon audit activities concerning repeat intentional failures. The NDIA prioritises considering unique situations; education alongside assistance first considerations particularly during transition period. Not about identifying errors – participants intend acting appropriately.

Safety Net

NDIA implemented a procedure requiring CEO approval before pursuing any claimant’s outstanding balance - Section 10 relates. This safety net ensures all potential balances are last resort, automated decisions avoided & senior level oversight applied.

Purchases or provision of Supports prior to 3 October 2024

Please note that the new requirement to spend NDIS amounts only on NDIS supports does not apply to any support with a service or purchase date before 3 October.

If people have made a purchase or booking for an item that is not an NDIS support before this date, they can make a claim for any cancellation fee.

This does not apply if a participant purchases illegal items with funding from their plans.

What If Evidence From My Treating Professional States I Need A Support On The ‘Out’ List?

If you think an item that isn’t a NDIS support is better for you, you can ask to substitute that support.

Only some supports can be replaced.

You can only spend your funding on a substitution if we have agreed in writing that you can buy this support.

There are a few criteria that must be met before we can approve this.

The Rules say which types of supports can be replaced.

The substituted support must also:

• replace one or more supports that are NDIS supports
• be the same price or cheaper than the NDIS support it is replacing,
• be likely to provide the same or better outcomes than the NDIS supports it is replacing.

You can view the NDIS Supports on the Our Guidelines page.

What Is A Replacement Support?

in some specific circumstances, we can fund supports that are not NDIS supports.

We call these replacement supports.

When we say replacement support, we mean the service, item or equipment you would like to use instead of the NDIS support or supports in your plan.

only some supports can be replaced and only if we agree in writing can you buy this support.

A replacement support isn’t an extra support. It replaces an existing NDIS support or supports in your plan.

to find out what can be considered as a replacement support, see What does NDIS Fund?.

When Would A Replacement Support Be Requested?

we know that every participant has their own unique needs, and in specific circumstances a participant might need to use their funding for a support that is not a NDIS support.

participants can ask for a NDIS support to be replaced with certain non-NDIS supports. These are called replacement supports.

this will enable participants to request a replacement of their existing support with a support that is not a NDIS support.

t his may occur in circumstances where a standard item might provide better outcomes and cost the same or less than a NDIS Support.

a replacement support may include household items, or very specific items that support a participant’s unique accessibility or communication needs.

replacement supports must be from this pre-approved replacement supports list.

in applications can be made for the items specified below:

standard commercially available household items smart watches tablets smart phones apps for accessibility/communication purposes

for more information about replacement supports including how to apply for them, see What does NDIS Fund?.

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What’s the process for a replacement support?

to get a replacement support approved, the Agency needs to be satisfied the replacement support will provide the same or better outcomes and cost the same or less than another ndIS support that is already in the participant’s plan.

in participants must apply for and receive approval of a replacement support before purchasing the support.

it cannot be done after purchasing a non- dIs support.

in participants can fill out an application for a replacement support on the nDis website or provide the same information in an email or over the phone.

in if your application for a replacement support for an item is not approved, you can’t apply for that same replacement support again for 12 months.

Replacement Support Example

the nDis is not designed to fund items such as an iPad or Apple watch. However, should a participant know that they are able to communicate with their loved ones or a worker by using an iPad – rather than a specialist and more costly piece of equipment – then they can request the agency to fund this.

The NDIA will then consider this request and may well say ‘Yes, absolutely that makes sense – so we will fund that on this occasion’. That’s a really clear example of replacing a more expensive item with a better, more cost-effective solution. This just makes sense. It’s important to note the list of replacement supports won’t apply for every participant. The funding of a replacement support will only benefit some participants, who due to their unique circumstances, are clearly able to demonstrate that a specific item or support, will benefit them and provide a better, more cost-effective option.

Is there someone I can ask at the ndIa to check that i am doing the right thing?

You can contact your local area coordinator, early childhood partner or support coordinator to help you understand what supports you can buy. you can also contact us .

How Will The NDIa Ensure This Process is Easy And Accessible?

We are committed to ensuring that all communications about the Government changes are accessible to everyone. That’s why we are working with the sector and our suppliers to test and produce materials in a range of accessible formats, including easy read documents, animations/videos and Auslan. a n Important part of our website accessibility is that content can be easily accessed, including for those using screen readers. We are working with the sector to develop and test messaging and agile approaches to producing accessible content. Key information will be translated into 17 languages, including ausLan, to reach as many people as possible.

Why is the change to Section 10 of the NDIS Act 2013 necessary?

we have heard consistently, particularly from participants self-managing their supports, that it is not clear what they can spend their funding on. making it clear what the nDis does, and does not, fund will help participants make more informed choices about what they can use their funds for. the proposed amendments to section 10 of the ndIs act enable the creation of new rules (category A) that outline what is and is not an ndIS support. it’s going to take some time to make a category a rule. well work closely with the disability community and state and territory governments to understand what is and shouldn’t be included. in the interim, the minister may create a transitional ndis Supports rule. this will be in place as soon as the instrument is created and will have effect until the new Category a ndis supports rule is agreed.

Is Short Term Accommodation (STA) An NDI Support?

yes, short term accommodation (sta) is included in the ‘supports that are ndis supports’ list. https://www.ndis.gov.au/node/10700/revisions/55598/view

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How does STA work?

STA is designed to help informal supports continue their caring role. It is one option that provides participants and their informal supports time apart.

STA allows participants to stay away from their homes and informal supports for a short time. It can be funded for up to 14 days at a time to a maximum of 28 days per calendar year.

STA funding can be used for assistance with self-care or community access and short-term accommodation. It cannot be used to pay for day-to-day living costs such as food and groceries, lifestyle costs or travel.

STA cannot be used to pay for items on the list of non-NDIS supports.

Providers offering STA in a centre or group residence may include meals and activities within the daily rate charged – in line with the NDIS Pricing Arrangements and Price Limits – however these cannot be included if the participant chooses to use STA in an individual setting.

A new operational guideline about STA will be available in early 2025 with more information.

You will keep you updated on any changes, and further information will be shared when it is available.

How is STA funded?

STA is funded in a participant’s core budget if it relates to their disability support needs, and where it is reasonable and necessary.

It does not need to be stated in a participant’s plan.

Participants can access STA as part of the ‘assistance with daily life tasks in a group or shared living arrangement’ category on the NDIS supports list.

The NDIS funds standard rates for STA, which are available in the NDIS Pricing Arrangements and Price Limits .

generally funding for STA is for a group price unless there is evidence that a participant needs individual support.

STA cannot be used to pay for items on the list of non-NDIS supports.

Does STA cover the cost of transport?

Participants cannot use STA funding to pay for transport to the accommodation funded through STA.

If a participant wants to access STA supports far away from their usual home, the cost of travel is considered day-to-day living costs they must pay separately. Participants should consider this when choosing an appropriate option. Some participants may have existing transportation funding within their plans; providers might include these expenses if regular assistance is needed due to disability.

Can STA be used for holidays?

No. STA isn’t intended for holidaying or tourist trips—it provides respite time apart between people involved with caregiving responsibilities..

STA can’t fund things listed as not covered by NDIS.

The NDIS won’t provide funds towards:

• cruises, holiday packages, holday accommodations & airfares, passports, visas, or vehicle/travel insurance accommodation and travelling expense incurred by family members /support workers theme parks, music concerts, theatre performances, sporting events, conferences daily life necessities such food meals - your provider could incorporate meal provision into group settings where applicable . Standard rates apply so you need negotiate those directly via them once exhausted – see Pricing Arrangements Price Limits .

A person on vacation will continue using standard support services outlined in plan instead!

You ought speak together about arranging supports while away from home through coordinator local area partner planner etcetera.

What Are the Impacts On Individualised Living Options (ILO) In Relation To Rent And Rental Subsidies?

An ILO arrangement should be delivered in line with the ILO guideline. ILO is a package of supports to help a participant live in their chosen home environment in a way that best suits them. It does not fund the home itself.

An ILO includes an agreed ILO service proposal and is overseen by a provider. An ILO does not include a participant’s rent or mortgage payments, or everyday costs like food, electricity or internet bills.

If participants are living with people who offer them support throughout their day or week, and who have ILO funding in their plan and an ILO arrangement in place, the changes to Section 10 in the Amended NDIS Act (NDIS supports) will not impact payments for these supports. The supports provided must be in line with the participant’s ILO service proposal and the ILO Operational Guidelines and Section 10 requirements for NDIS supports .

The new NDIS transitional rules covering these supports align with existing ILO policy. They aim to ensure participants are not using their NDIS funding to pay for their rental costs and are using their NDIS funding to purchase NDIS supports under an agreed ILO arrangement.

Participants, their families and supporters interested in considering ILO arrangements should contact the NDIS or a local area coordinator for more information.

A new policy on ILO will be developed through co-design and released mid 2025.

Is Animal Therapy An NDIS Support?

Animal-assisted therapy can be an NDIS support - therapeutic support

Animal-assisted therapy is not the same as ‘animal therapy’. Animal-assisted therapists may use an animal to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy.

Animals can be used as therapy tools, just like a board game, Lego, or a swing could also be used as a tool in a therapy session.

For example, a psychologist or counsellor may use an animal in therapy sessions to assist a participant to calm, focus or regulate whilst the counselling/psychology session is undertaken.

An occupational therapist may use an animal in therapy sessions to assist a participant to participate in an activity such as walking, standing, balancing etc. In these interventions, the animal may be used by the therapist to help the client meet specific goals but the therapy is delivered to the participant by the allied health professional, with the animal used to support participation.

Animal therapy is not an NDIS support.

Activities which are provided for people to have a positive experience with an animal such as engaging with puppies or riding a horse might be called ‘animal therapy’ by the provider of the service.

Recreational, sporting or social activities involving animals could also be called animal therapy.

These activities are not animal-assisted therapeutic interventions and are not NDIS Supports, even if the provider of the service is an allied health professional.

What about supports to participate in social and recreational opportunities that include animals?

The NDIA and NDIS acknowledges that NDIS participants may engage in programs that include animals to provide sporting, social and recreational opportunities for people with disabilities, and capacity building support.

This may include for example, participation in horse riding.

If NDIS participants need extra help to participate in horse riding activities because of their disability, the extra help can be funded in their plan.

This extra help could be a support worker or assistive products that help the participant engage in the activity when it is happening. Participants might also use their therapy supports budget to work with a therapist to build their skills to do the sporting, social or recreational activity more independently in the future.

NDIS participants will still need to pay for the general costs of their sporting, social or recreational activities as these are costs that everyone must pay for these kinds of activities.

For example, everyone who wants an activity delivered to them has to pay for that activity themselves whether or not they have a disability. This is the same whether the activity includes an animal or not. Participants cannot use their NDIS funding to pay for the costs of other sporting, recreational or social activities like surfing lessons, basketball, art classes or gaming.

the bans on therapy supports like ‘gaming therapy’ or ‘yoga therapy’, does that include social group programs which include these strategies?

noting also that most therapists utilise some type of games in therapy sessions as standard practice, as part of building various skills.

Supports That Provide Evidence-Based Therapy

Supports that provide evidence-based therapy to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence based therapeutic supports can only be delivered by an allied health professional.

A variety of tools might assist therapists during goal directed interventions including board games, online games, Lego or animals; these therapies must always be provided b y an appropriately qualified healthcare provider who uses them to support participation.

What About If My Activity Is Delivered Through a Disability-Specific Group Or Centre-Based Program?

The costs associated with your activity may either be fully covered under existing pricing arrangements for group centre programs - meaning you pay nothing extra - or they will require direct payment from yourself if not already accounted for within those rates.

For example: should bowling activities occur through this type of program but aren’t part of approved hourly rate coverage then individual payments apply instead!

Is LEGO® Therapy Included On The Out List? Do Delegates Have Clarity About Therapy Supports And Which Supports Are Allowed?

Supports providing evidenced-based treatments helping people enhance/maintain abilities like speech & motion alongside social interaction skills receive funding via NDIA guidelines – administered exclusively using professionals possessing relevant qualifications.

Evidence based therapist’s use varied resources supporting structured goals where both participant plus practitioner benefit equally—including options such as tabletop playthings, online entertainment platforms and even animal companions. Delivery happens solely by allied health specialists whose role involves facilitating engagement rather than simply administering treatment itself.

Activities lacking robust scientific backing delivered without proper credentials won’t qualify therapeutic assistance; consult ‘What Does NDIS Fund?’ document detailing alternative approaches deemed unsuitable currently.

Training updates regarding legislative changes are being distributed among delegates, accompanied updated guidance across all internal systems too!

Can NDIS Funding Be Used To Purchase Pet Insurance For Assistance Animals?

The National Disability Insurance Scheme (NDIS) can assist with costs associated to owning an appropriately assessed support animal - however pet insurance isn’t covered under these provisions see Our Guideline–Assistance animals for more details . Other expenses relating purely companion or hobby pets remain ineligible including:

• Pet food, toys or accessories
• Veterinarian costs
• Pet boarding
• Pet grooming
• Pet insurance
• Taxidermy & cremations/burials related services!

Is Specialised Driver Training An NDIS Support?

A specialised vehicle driving instructor may be funded if eligible participants require driver training – this requires someone experienced teaching people living disability who holds appropriate registration within their state territory jurisdiction. Refer operational guidelines Vehicle modifications and driving supports outlining supported options.

Specialised driving lessons - additional driving lessons where a participant’s disability impacts their ability to learn to drive.

Are disability specific bicycles, including electric bicycles, considered an NDIS support?

Yes. Bicycles or trycles, with or without an electric motor, that include disability specific features, or have been designed to meet the disability specific needs of a participant, are an NDIS support.

This is because they are considered an assistive product for recreation and can be funded if they also meet the ‘reasonable and necessary’ criteria applied to all NDIS supports.

The costs associated with adapting or modifying a standard bicycle or tricycle to meet a participant’s disability specific needs may also be an NDIS support. HHowever, in these circumstances the participant, or their family, would need to self-fund the cost of the bicycle or tricycle that is being adapted or modified.

Standard, non-modified, bicycles or trcycles including electric bicycles are not NDIS supports.

in some specific circumstances, the NDIS may fund supports that are not listed as NDis supports. These are called replacement supports. Electric bicycles are ot considered standard commercially available household items and therefore are not a support for which a replacement can be requested.

are sexual services an NDIS support?

Under the laws of the NDIS sexual services cant be funded.

Sexual services is not defined in the legislation but is given its ordinary meaning by the NDIA.

sexual services are taken to include any sexual conduct undertaken with a participant for payment or reward, including direct physical activity between a participant and another person for the purpose of sexual gratification.

this includes all services that may be provided by a sex worker.

the NDIS will continue to provide reasonable and necessary funding to participants to access the disability related supports and services they need.

this includes other sexuality related supports due to a participants disability, for example adaptive equipment, sex counselling and individualised sexual education supports where reasonable and necessary.

how does the allowable NDIS supports list work?

The list of allowable NDIS supports is not exhaustive, meaning it does not exclude items that are not specifically listed.

the purpose of the list is to clarify the types of supports that fall under the overarching description.

it is important for participants to know that for something to be considered an NDis support, it must fit within the overarching description provided in schedule 1 (however it does not have to be specifically listed) and of course, must not be included in the non-allowable Ndis supports list. The nDis support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience.

The NDIS support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience. What does this mean?

you should ensure that the people providing your high intensity daily personal activity supports have relevant qualifications and/or training to deliver the support to you safely and appropriately.

the NDIS Quality and Safeguards Commission provides guidance which describes the skills and knowledge that NDIs providers and workers should ensure they have when supporting participants receiving high intensity daily personal activities.

You can find more information about this guidance on the NDIS commission website https://www.ndis.gov.au/node/10700/revisions/55598/view.

are modified fluids and thickeners ndis supports?

modified fluids and thickeners are NDIS supports. They are what we call disability-related health supports .

there include:

lolow-cost assistive technology – equipment, technology, or devices to assist with feeding and swallowing needs modified foods including liquid thickener products help to prepare specific foods which you can safely eat

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A support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

Are dietetics/dietitians NDIS supports?

As an evidence-based therapy, dietetics is covered under ‘Therapeutic supports’.

The list of supports detailed under each category in the list of Supports that are NDis supports is not exhaustive.

The NDIs will fund dietetics where the participant needs this therapeutic support due to their disability and it meets the reasonable and necessary test.

The Ndis Pricing Arrangements 2024-25 (PAPL) includes dietetics under the ‘Capacity Building – Improved Health and Wellbeing’ category (pg. 81-82).

The PAPL is currently being reviewed and will be updated to be consistent with current practice.

Would food processors and aerators be considered exemptions to the supports that are not NDIS supports list?

Based on the NDIS Transitional Rules 2024, food processers, including the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, are not NDIS supports.

These are classed as day-to-day living costs.

What are dysphagia supports?

A Dysphagia supports are what we call disability-related health supports. Generally, if a participant has dysphagia which is ongoing and directly related to their disability, we can fund dysphagia supports for them. We will need evidence to support this, such as reports or assessments from a speech pathologist.

Dysphagia supports we may fund include:

• low-cost assistive technology - this means equipment, technology, or devices to help you eat and drink
• modified foods including liquid thickener products
• help to prepare specific foods which you can safely eat
• a support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

To help you manage dysphagia, we may also fund a speech pathologist to:

• make a mealtime management plan, sometimes called an oral eating and drinking care plan, which describes how you can eat and drink safely
• train your support workers, family or carers in your specific disability-related dysphagia support needs.

Based on the NDIS support transitional rules, either the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, would not be an NDIs Support as it would be classed as a day-to-day living cost.

If the participant needs further information, they can contact their My Ndis Contact or Support Coordinator.

Can the NDis fund meal preparation or delivery services?

Yes, the NDIS can fund the cost of meal preparation and delivery, but not the cost of food or ingredients. If your disability makes it difficult to prepare meals, you are using your funding for supports like a support worker or meal delivery services.

The Meal preparation and delivery services must provide itemised invoices separating the cost of food from preparation and delivery costs. Services like Uber Eats or fast-food platforms typically don’t meet these requirements as they do not provide the necessary separation.

For detailed guidance, you can refer to Our Guideline – Nutrition Supports including meal preparation .

What if my support worker is unavailable or I live in a rural area?

If your plan includes funding for a support worker to help with meal preparation, and the support worker is temporarily unavailable, you are using this funding f flexibly for meal delivery for a short period.

This arrangement should be temporary, and you may need to provide evidence if it extends for a longer time. In rural areas, meal delivery providers must also provide itemised invoices to meet NDIs requirements.

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Does the NDIS fund groceries, fast food, or dietary supplements? No, the NDIS does not fund groceries, fast food, or takeaway services, as these are considered everyday living costs for everyone. Dietary supplements are also generally not funded unless they are prescribed or recommended as part of managing a disability-related need.

For example, if a healthcare professional determines that your disability requires specific supplements, these may be considered under certain circumstances, provided they meet the NDIS funding criteria.

How are decisions about meal preparation supports made, and what evidence is needed? Decisions about funding for meal preparation supports are based on your individual plan and the NDIS funding criteria. If included in your plan, this may be as a stated or non-stated support.

Providers must issue itemised invoices for meal preparation and delivery claims. While a quote is not usually required, if additional funding is sought or the arrangement extends beyond a short-term period, evidence such as a recommendation or plan change request may be needed.

Are household items recommended by a qualified speech pathologist or APD on the Replacement supports list? Standard commercially available household items are included on the Replacement support lists. Household items that are required, recommended by a qualified speech pathologist or dietician, such as a blender to prepare a participant’s special diet would be considered a replacement item.

A participant wishes to have these supports included in their plan; they would need to apply using the Replacement support/% application process.

Are parenting programs funded by the NDIS? The NDIS funds reasonable and necessary supports to help children with disability or significant developmental delay work towards their goals. We can only fund supports that are included in the list of Supports that are NDIS supports. We cannot fund things that are not an NDIS support.

the new rules clarify that the NDIS does not fund general parenting programs.

e By ‘general parenting programs’, we mean programs available to all parents that help build parenting skills. This approach aligns with the guidance in place before the new legislation took effect on 3 October 2024.

What early intervention or development delay supports are available to children and their parents? Early intervention supports for children with disability or developmental delay focus on helping children, families, and carers work toward specific goals identified in their NDIS plan.

early intervention supports also build the family’s capacity alongside the child’s. Parents and carers may participate in one-on-one, or group sessions with other parents and carers who have similar goals within their child’s NDIS plan.

Theses programs are designed to build their capacity to maximize their child’s independence and development, building the capacity and skills of the child’s family and carers.

parenting support can also be provided to people with a disability who are parents through their NDIS plan. Where an NDIS participant who is a parent has arrangements in their NDIS plan to support them in their parenting role because of their disability, those arrangements do not change.

our Early Childhood Approach/% and Early Connections[% OGs outline how we help children with disabilities get the support they need. We will continue updating our guidelines as we implement legislative changes.

Is the art and music therapy independent review complete? The independent review for art and music therapy is now complete. We have received the final report from Dr Stephen Duckett AM.

W ewill consider his recommendations when developing operational guidance and NDIS Pricing Arrangements and Price Limits (PAPL).

the updated operational guidance will be published in coming months; Dr Duckett’s report will also be published on our website including key information Easy Read and Auslan.

u ntil new guidance released later this year there no changes fo status music/art therapies NDIS supports.

f or more info refer: Independent Review Music Art Supports |NDIS latest media release: https://www.ndis.gov.au/node/10700/revisions/55598/view

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Funding amounts, components, periods (s33) (new)

A funding period is the time that part of a participant’s funding becomes available, and how long it needs to last. Participants can spend up to the amount of funding available in that time. Funding periods can apply to either the total amount of funding in participant’s plan, or funding component amounts.

What is total funding amount?

Plans now include a total funding amount. This shows the total amount of funds allocated to all reasonable and necessary supports over the length of a paticipant’s plan.

The funding is divided into funding components, like Core, Capacity building, or Capital. The total amount for each funding component will be made available to you in specific time intervals called funding periods. Each funding component has its own funding periods.

What are funding components?

Funding components group together related types of supports in a particpant’s plan. Each component has an allocated amount that can be used to purchase supports covered under that component.

For example, the Core funding component might include support for daily activities, while Capacity Building could cover therapies or training.

When are different funding periods being introduced and who will be affected?

different funding periods are being introduced from 19 May 2025 to:

help make sure supports are available when participants need them reduce the risk of running out of funds early.

This change will be rolled out gradually. Participants will not be impacted until they receive a new or reassessed plan following discussion with them to understand their circumstances.

Funding periods will usually be set at 3-months on the basis this gives participants flexibility but also helps them manage their budget so their funding lasts the full length of their plan.

Funding periods won’t change the total funding amount, they only change when participants can access their funds.

Why have different funding periods been introduced?

different funding periods have been introduced to help participants manage their NDIS funding by providing access to regular, manageable amounts over time, rather than all at once.

Funding periods will usually be set at 3-months on the basis this gives flexbility to particpants but also helps participants mange budgets.

This wont happen until participants get a new or reassessed plan following discussion with them to understand their circumsances.

Will the total amount of funding in a participant’s plan change?

No, funding periods don’t affect a participant’s total budget, only when funding will be made available across the duration of their plan

Can unused funding be rolled over to the next funding period?

at the end of each funding period, any unspent funds will rollover into the next funding period in the same plan. This means the unused funding will be added to the new funding period. However, funds will only rollover during the same plan.

This approach ensures that support is availble as needed over time.

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Can funding from a future funding period be brought forward?

Funding from a future funding period generally can’t be brought forward.

in exceptional circumstances, the NDIA may bring forward a future funding period if there is an urgent need. This won’t change the total amount of funding in the plan, so careful budgeting is still needed to ensure there’s enough funding to meet support needs later in the plan.

A participant’s situation has changed and they need more or different supports, they can contact the NDIA to request a change to their plan.

it’s important for participants to ask for help early, before funds run out.

Why are funding periods generally 3-months?

funding periods are more effective when set at a duration that isn’t over an extended period. unding periods will usually be set at 3 months on the basis this gives flexibility to participants but isn’t so big as not to be in line with budgets and/or funds provided to people in other aspects of life.

staged funding is a common approach across Australian Government programs. It means funding is provided in parts over time, rather than all at once.

this helps people manage their budgets and supports consistent use of funding over the length of the plan.

other government payments like the age pension also use set funding periods.

How is the length of a participant’s funding periods decided? (new)

fundering periods can vary in length. They may be one, 3, 6, or 12 months, depending on the participant’s needs. in most cases, the NDIS will begin with 3 month funding periods when discussing a participant’s plan.

the length of funding periods is based on the participant’s individual circumstances, including:

• their preferences
• their support needs
• any identified risks
• the total funding in their plan
• the types and costs of supports
• how they have used funding in previous plans

some supports may require shorter funding periods, such as one month. Others, particularly those involving more complex needs, may require longer periods.

Can funding periods be different lengths in a participant’s plan? (new)

yes, funding periods can vary in length within a participant’s plan. For example, a participant’s plan might have funding periods of one, 3, 6, or 12 months.

a participant may also have one funding component amount with 3-month funding periods and another component amount with shorter, one-month funding periods.

mmost plans will have more than one funding period. If a participant’s plan lasts longer than 12 months, they will always have more than one funding period.

each funding period will start immediately after the previous one, ensuring the participant won’t be left without funding.

the participant’s plan will show whether funding periods apply to the whole plan or to specific funding component amounts. It will also list the dates each funding period starts and ends as well as how much funding can be used during each period.

for plans that already have a 12-month funding period and are continued without reassessment, the 12-month funding period will remain the same. Participants can continue using their funding as they currently do. Funding periods generally won’t change until the plan is reassessed.

When will a participant receive their funding? (new)

fundering is usually spread evenly across a participant’s plan to help manage supports throughout the length of their plan. For example, if a participant has a 12- month plan with 3 month funding periods, they’ll typically get 25% of their funding at the start of each period.

some supports may be funded differently: https://www.ndis.gov.au/node/10700/revisions/55598/view

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daily supports (like in-home care) consider the number of days in each period, including weekends and holidays.

one-off or setup supports (like assistive technology, home/vehicle modifications, or medium-term accommodation) may be fully funded at the start or when needed. Unused funds can roll over to the next period.

enteral feeding products are funded for 12 months at the start of each year.

Participants might also get more funding upfront for:

• behaviour support planning
• changing needs or situations (e.g., hospital discharge)
• intensive capacity building
• bulk buying consumables (e.g., continence products).

How are funding periods managed? (new)

Funding periods are managed based on the participant’s chosen plan management option, offering flexibility to suit individual needs:

• Self-managed: The participant manages their funding and spends it according to their plan and within their funding periods.
• Plan Managed: A registered Plan Manager manages the participant’s funding and helps ensure it is used correctly within the funding periods.
• Agency-Managed: The NDIA manages the participant’s funding, ensuring it is spent in line with their plan and within their funding periods.

Where possible, this approach ensures that participants can choose the plan management type that works best for them, while also ensuring funding is used effectively across the funding periods.

How can providers help participants manage their budgets?

Support coordinators should work with participants at the start of their plan to establish a schedule of support that can be delivered within the funding allocated to each period. This ensures that supports can be provided consistently throughout the funding period.

Plan Managers will support participants to spend in accordance with their plan including within funding periods.

Providers must only deliver supports that are within the available funding for each period, and claims should be submitted promptly after services are delivered.

How will participants and providers see funding periods?

Participants will be able to see their funding periods in the participant portal, the NDIS app, and their plan document. They will have access to information about how much funding is available, how much has been used, and when the next amount will be available.

With the participant’s consent, Plan Managers and Support Coordinators will also be able to view this information in the provider portal.

Can a provider claim across 2 funding periods?

Yes, a provider can claim for services delivered in a previous funding period, as long as the dates of the invoice fall within the plan. The current funding period must have sufficient remaining or unspent funds rolled over from the previous period to cover the claim.

What types of supports may have different funding periods?

Some supports may have different funding periods based on how they are delivered. For example, high-cost regular supports like Supported Independent Living (SIL) may have monthly funding periods to align with service delivery. In some cases, participants may need more funding upfront, for example, to purchase assistive technology like a custom wheelchair. In these cases, more funding will be available at the start of the plan.

Where can participants and providers see details of funding periods?

Funding periods will be visible in:

• the participant portal
• the my NDIS app
• the plan document.

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Participants will be able to see:

• how much funding is available in each period
• how much has been used
• how much funding has been released in the plan so far
• when the next amount will become available.

A Plan managers and support coordinators (with the participant’s consent), can see funding period information in the NDIS provider portal.

Can participants request a review of a decision about the funding periods and total budget amounts in their plan?

If a participant is not happy with the funding periods and total budget amounts in their plan, they can request an internal review of their plan.

Why is capacity building not flexible with core?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

How will people who are Agency-managed have the same level of support and choice?

There are no changes regarding access to registered or unregistered providers as a result of the legislation changes.

We will help participants and nominees understand these changes and implement their plans. Participants can continue to access plan implementation support from their My NDIS Contact or, support coordinator, plan manager or other services such as recovery coaches if they are funded in their plan. Plan managers and support coordinators are expected to provide assistance to the participant to understand their funding options and choices.

If the participant needs additional assistance because of their supported decision making needs, they can ask for capacity building funding in their plan.

If participants want to access more flexibility with the ability to choose unregistered providers, they can have a discussion about their plan management type with their planner or local area coordinator.

Each plan can continue to have a mix of plan management types based on an individual participant’s needs and preferences.

Training for NDIA staff on supported decision making has been designed and will begin to be delivered from November 2024. This will assist planners to prioritise supported decision making when having discussions with participants.

Can a participant negotiate to ‘unstate’ a support during planning?

The purpose of stating supports in a participant’s plan is to ensure specific disability needs are addressed. It is therefore not something that would generally be changed in the planning process.

Is there going to be enough flexibility in these arrangements to enable plans to work for people with volatile needs?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

Participants will continue to be able to make change requests when their circumstances change. This includes requesting a variation for crisis or emergency funding as a result of a significant change to the participant’s support needs.

As well as there being s10 rules around allowable supports in place, will there be any restrictions on choice of registered providers for home and living supports?

The NDIS Provider and Worker Registration Taskforce recently provided advice to the Government on the design and implementation of a new regulatory model.

The Taskforce made 11 recommendations and 10 implementation actions covering provider and worker registration, some of which required an immediate response and others that will be designed with close consultation with the disability community. The Taskforce conducted thorough consultation, and this important process will continue. https://www.ndis.gov.au/node/10700/revisions/55598/view

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NDIS The NDIS Quality and Safeguards Commission will progress Rule changes LO RandatS registration for support coordination, platform providers and SIL. Consultation on these changes will commence shortly. The new Rules will allow for a period of transition to the new mandatory registration arrangements. Currently, if a participant’s plan is Agency-managed, there are some constraints in place, including that they must purchase from registered NDIS providers only.

Under the SDA Rules, SDA providers must also be registered.

here’s why supports need to be listed in separate components?

A funding component amount in a plan might include funding for more than one support category. This means a participant can choose how to spend their funding across all the supports under that funding component amount. For example, in the same funding component amount we can include any funding for:

transport consumables aidance with daily life

aidance with social, economic and community participation.

Eligibility reassessments (S30)

Why are new letters being sent to participants about the eligibility reassessment process? +

We have made some immediate changes to improve the process for eligibility reasement for participants, families and their carers.

We understand eligibity reassessments can feel overwhelming, and we want you to know what information is required to support your eligbility reasent. We have now introduced new elegibility reasestment letters which outline more detail about the types of informtion you may wish to provide.

This also gives you the opportunity to prove us wth informton we cant reasonably get n dfferet way.

The ew leters:

ell ou an elgblty easstmet has started, nd why are clearer bout te informaton u my whh provde te ll ou tat yu ave 9 days suppy ths nfrmtn.

The ew lettrs ae t second step nr plans address feedback from disability communt.

Wll contnue stremline snd smpify elegy rssmnt procss ensure yo cn esly undrstnd navgte tt. If y ned mre tm, yn call s on 1800 800 or contact {/% yr m NDS cntct fr help.

What are the new timeframes to provide additional information and when does this change commence? +

We’ve extended timeframe for participants prvide additonal infrmt snprt eligibility reassessments frm to 9 dsys. Thscme nt effect January 25. Participants h wr notfied bt elegbity reasestment wl nw be gven 9 dys prvide fnmaton hlps understand f ther sprt needs have changed whether they stl meet eligbly crter fr Scheme. We undersand these requests can feel overwelmng takes me get nformatin. Partcpnts w now hv more me gt nfratn us.

Will tfrme extens apply am currently undergoing an elgblty easstmet Januay 25? Yes, partcps whave already receved request provde nfrmtn due thr eglby beng reased nd need mre tme, cn cont ct r thir my NDIS Contact fr hp.

What is purpose of an elegy reastent? + Elegy reasts helps undrstand if participant’s support nees hav chged whethr thy still eet he ely criteria or Schem, particularly ihey ave received early intervent suppor through the NDS Early Intervent pathway. https://www.ndis.gov.au/node/10700/revisions/55598/view Page 42 oof 119

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The NDIS Early Intervention pathway is mainly accessed by children in recogintich ae when we support children early, it can improve outcomes and reduce their need for supports later in life.

While eligibility reassessments have always been a part of the NDIS, we acknowledge the experience may be new for some participants. We understand these requests can feel overwhelming and takes time to get information.

Participants will now have more time to get information to us.

how does the eligibility reassessment process work? +

We send a letter to a participant (or nominee) to let them know about the eligibility reassassessment and that they can provide additional information.

We understand that it can take time to get this information. That’s why we have extended the timeframe for participants to provide additional documentation to support eligibility reassassessments from 28 to 90 days. If the information isn’t available in 90 days, the participant (or nominee) can ask for more time.

If we decide someone isn’t eligible or they don’t respond to our request within the timeframe, we may cease their access to the NDIS. But we will make multiple efforts to contact you so we can talk to you about support needs.

why is this changing? +

We understand these requests can feel overwhelming and it takes time to get information.

Participants will now have more time to get information to us. We recognise there is work to be done with participants and the disability sector to improve the eligibility reassassment process.

We are working to strengthen our approach through: better communication with participants and families about what is involved during an eligibility reassessment providing more time for people to supply the agency with relevant information about their evidence of eligibility and whether it has changed improving the communication and resources participants receive when they undergo the reassassessment process.

Foundational Supports

do the legislative amendments address foundational supports? +

The amendments don’t directly address foundational supports; the focus is on strengthening the overall framework of the NDIS.

This includes ensuring that necessary supports are available to participants, which may involve foundational supports being addressed indirectly as part of the broader reforms and improvements to the Scheme.

Access (s21)

what are the changes to access? + Üw participants will be informed if they meet access to the NDIS by meeting the: disability requirements (s.24) early intervention requirements (s.25) both the disability and early intervention requirements.

in the future, participants will be supported by the appropriate participant pathway, depending on how they meet access.

What will the changes to access mean for participants? +

in the future, participants will be supported to have a more tailored planning experience and funding outcomes, depending on how they accessed the NDIS. the impact of this change will happen later, once new pathways are created.

it will take time to create the new pathways, as we will work together with people with disability on how these can be best implemented to ensure the needs of participants and the Agency are met.

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The new early intervention pathway will be created for people who meet access requirements under NDIS.

Notice of impairments (S32BA)

+

What is a Notice of Impairments?

+ Currently, all participants receive an access decision letter indicating whether they met disability, early intervention, or both criteria. + From January 1st, 2025, new applicants will get clearer details regarding how their impairment category aligns with either disabilities or early interventions. + The change was recommended through feedback from reviews and requests to increase transparency around accessing support via NDIS. + There are six categories listed in the Act: +

• intellectual
• cognitive
• sensory
• neurological
• physical
• impairment relating to psychosocial conditions + A document titled “Applying to the NDIS” provides definitions. See https://www.ndis.gov.au on the website. + For children younger than age six meeting developmental delay standards, information indicates eligibility based upon those needs. +

Why is the NDIS introducing Notices? +

Providing this data gives clarity about requirements for receiving assistance under these programs.+ It responds directly towards recommendations made during review processes while also addressing participant concerns related toward increased openness concerning reasons behind approvals granted by agencies like ours; furthermore recognizing that individuals sharing similar diagnoses may experience varying degrees severity impacting individual circumstances requiring tailored approaches accordingly ensuring equitable outcomes across diverse populations benefiting services provided throughout entire system framework established nationwide promoting inclusivity fostering empowerment opportunities available everyone regardless background socioeconomic status geographic location contributing positively societal wellbeing overall enhancing quality life experiences lived daily basis within communities nation wide supporting sustainable development goals aligned principles human rights dignity respect all persons irrespective differences characteristics defining uniqueness each person’s identity shaping personal narrative journey through time space existence itself reflecting values core beliefs underpinning foundations democratic society built collective effort shared responsibility commitment upholding fundamental freedoms guaranteed constitutionally enshrined legal protections safeguarding against arbitrary actions governmental authorities protecting vulnerable marginalized groups deserving special consideration compassionate understanding unwavering support enabling them thrive reach full potential contribute meaningfully productive capacity enriching lives others creating positive ripple effect extending far beyond immediate beneficiaries direct interventions implemented strategically effectively targeted manner maximizing impact minimizing unintended consequences optimizing resource allocation achieving desired objectives sustainably long term perspective considering intergenerational equity environmental stewardship social justice economic prosperity.

The approach acknowledges people with disabilities who share a diagnosis can have different needs and supports. +

What does it mean as an applicant? +

Currently, new applicants receive access decision letters indicating whether they met disability or early intervention requirements.+ From January 1st, participants will get clearer information about how their impairment category aligns to either criteria. + The change was recommended by the NDIS Review based on feedback from users seeking more transparency regarding approvals granted under these programs ensuring fairness accountability throughout entire process promoting trust confidence among stakeholders involved facilitating effective communication collaboration partnerships building strong relationships fostering mutual understanding appreciation value contributions everyone bringing unique perspectives experiences table enhancing overall system performance outcomes achieved collaboratively collectively working together towards common goals vision future where all individuals regardless background circumstances afforded equal opportunities succeed flourish prosper achieve aspirations dreams ambitions hopes expectations desires wishes wants yearnings cravings passions pursuits endeavors undertakings projects initiatives ventures enterprises activities engagements occupations professions vocations callings destinies fates fortunes livelihoods careers paths journeys trajectories voyages expeditions explorations adventures quests pilgrimages odysseys sagas tales stories narratives accounts chronicles records testimonies depositions affidavits declarations affirmations attestations confirmations validations verifications assurances guarantees warranties pledges promises covenants agreements contracts understandings arrangements settlements compromises resolutions solutions remedies cures treatments therapies interventions strategies tactics techniques methods approaches ways means avenues channels routes pathways portals gateways doors windows openings prospects possibilities potentials aptitudes talents skills abilities capacities strengths virtues qualities characteristics attributes traits features aspects dimensions elements components parts pieces fragments segments portions shares fractions percentages ratios proportions quantities amounts measures sizes weights volumes distances durations times periods cycles phases stages seasons epochs eras ages lifetimes existences beings entities organisms creatures animals plants fungi bacteria viruses microorganisms cells tissues organs systems structures frameworks architectures designs blueprints models prototypes simulations representations imitations replicas duplicates copies reproductions facsimiles transcriptions translations interpretations paraphrases summaries condensations abstracts digests synopses outlines schematics diagrams charts graphs tables figures statistics data information knowledge wisdom insight intuition perception awareness consciousness sentience feeling emotion sensation experience understanding comprehension grasp appreciation recognition identification distinction differentiation comparison contrast analysis synthesis evaluation assessment judgment decision action behavior conduct performance execution implementation application utilization deployment distribution allocation management administration organization coordination regulation supervision oversight control direction guidance leadership mentorship sponsorship patronage advocacy support assistance aid help relief comfort solace encouragement inspiration motivation determination perseverance resilience fortitude courage strength power influence authority prestige reputation standing position status rank order priority precedence significance relevance importance value worth merit excellence perfection. +

What does it mean as an existing participant? +

As a current user, no immediate actions are required.

The agency will work with users to ensure they receive the necessary details before any changes occur.+

Changing Categories?+

A person or their representative can apply for category adjustments if incorrect and after meeting access requirements; this includes situations where categories may not longer be accurate reflecting present circumstances evolving needs changing conditions impacting individual lives requiring ongoing reassessment adaptation modification refinement optimization realignment recalibration adjustment correction revision amendment alteration transformation conversion metamorphosis evolution progression development growth advancement improvement enhancement elevation augmentation amplification magnification intensification strengthening reinforcement consolidation stabilization solidification integration harmonization synchronization alignment congruence consistency uniformity standardization equalization leveling flattening smoothing blending merging fusing combining uniting joining linking connecting relating associating correlating corresponding resembling mirroring echoing imitating mimicking simulating portraying representing embodying exemplifying illustrating demonstrating showcasing displaying presenting exhibiting revealing disclosing unveiling exposing manifesting appearing emerging surfacing arising originating emanating proceeding stemming deriving flowing issuing projecting radiating transmitting conveying communicating expressing articulating formulating composing constructing building creating inventing designing developing pioneering innovating exploring discovering researching investigating analyzing examining scrutinizing evaluating assessing judging determining deciding choosing selecting opting preferring favoring endorsing recommending approving validating confirming authenticating verifying substantiating proving establishing settling resolving reconciling harmonizing mediating arbitrating conciliating accommodating compromising negotiating bargaining trading exchanging transacting dealing interacting engaging participating contributing collaborating cooperating assisting helping supporting aiding relieving comforting consoling encouraging inspiring motivating deterring preventing avoiding mitigating minimizing reducing lessening diminishing shrinking contracting narrowing confining restricting limiting bounding enclosing surrounding isolating separating differentiating distinguishing contrasting comparing weighing balancing measuring calculating estimating approximating predicting forecasting anticipating foreseeing envisioning imagining conceiving dreaming hoping wishing desiring yearning longing craving seeking pursuing striving aiming targeting directing guiding leading mentoring sponsoring advocating championing promoting furthering advancing progressing moving forward succeeding thriving flourishing prospering achieving realizing fulfilling accomplishing completing finishing executing performing delivering providing supplying furnishing equipping stocking storing maintaining preserving protecting safeguarding defending upholding sustaining perpetuating prolonging extending expanding enlarging increasing multiplying adding accumulating gathering collecting amassing piling stockpiling hoarding reserving allocating distributing apportioning dividing sharing donating giving bestowing granting conferring lending borrowing renting leasing hiring employing utilizing managing administering organizing coordinating regulating supervising overseeing controlling directing. + The type of evidence required depends on the reason for adjustment and existing information.

Plan Management Decisions (s44)

Can I still choose how my NDIS funding is managed?

Yes, you can ask for your plan to be managed in a way that works best for you. This is called a plan management request.

You can choose to:

• self-manage your funding
• use a plan manager to help you manage your budget
• have your funding NDIA-managed.

We want to help you manage your funding safely and confidently. In some cases, if there is an unreasonable risk, we may need to change how your funding is managed.

What has changed in how the NDIA makes decisions about plan management?

New rules now clearly define how we assess unreasonable risk when making plan management decisions.

If there are concerns about how your funding is managed by you, your nominee, a representative or plan manager, we will first look at ways to support you before making any changes.

Extra supports such as guidance, safeguards or other strategies may be offered to help you stay in control of your funding. A risk is only considered unreasonable if there are no supports that can help manage it.

If we decide to change how your funding is managed, we will:

• talk to you first and explain our decision
• give you the option to request a review if you don’t agree.

These changes are designed to help you stay in control of your funding while ensuring it is managed safely.

What does the NDIA consider when changing a plan management decision?

When the NDIA decides how plan funds are managed, they will consider if the participant, their nominee or child representative or registered plan manager:

• spent funding on NDIS supports
• spent funding in line with the participant’s plan
• presents an unreasonable risk to the participant by managing their funding.

If risks are identified, the NDIA may not support a participant’s request to self-manage or use a registered plan manager.

What happens if a participant or their nominee have been convicted of a criminal offence?

the NDIA will consider if the participant or their plan nominee have had any major criminal convictions.

The participant’s funding will be Agency-managed if the participant or their nominee have been convicted of an offense that:

• carries at least 2 years of prison
• involves fraud or dishonesty.

This will apply to all new and reassessed plans where a new plan approval decision is being made.

Can a participant appeal a plan management decision implemented by the NDIA?

Participants can appeal a plan management decision.

They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information. https://www.ndis.gov.au/node/10700/revisions/55598/view

If a Participant’s Plan Management Type Is Changed, Is The Participant Notified And Given Reasons Why?

We know how important it is for participants to have the control, independence and flexibility in arranging and paying for their own supports through self- management.

The NDIA will talk to the participant about the risks and safeguards they have considered when making a plan management decision.

Where possible, they will support the participant to work towards their preferred plan management type in the future.

Plan Variations and Reassessments (s47 & s48)

You can request changes to my NDIS plan?

Yes, if your needs change, you can ask for an update to your NDis plan at any time. We will work with you to make sure your supports are updated appropriately.

There are 2 ways your plan can be updated: Plan variations: small changes can be made without replacing your plan. Reassessments: a full review of your plan, creating a new plan with a new end date.

We will always explain why a change is needed and work with you on any updates. If you don’t agree, you can request a review, and we will support you through the process.

What has changed about how plans are updated?

From 4 March 2025, new rules will clarify when and how we can vary or reassess a participant’s plan. These rules ensure: consistent decision-making when plans need to change a focus on your needs and goals when updating supports more flexibility while protecting participant funding.

These changes do not affect your right to request a plan variation or reassessment. They simply make the process clearer and ensure updates are made in a fair and transparent way.

Right To Appeal Decisions

Will participants have the right to appeal agency decisions that they are not happy with, for example changes to how+ their plan is managed and the funding periods? Participants can appeal a decision to approve a plan, which includes how the plan will be managed. They can also appeal a decision relating to funding periods.

They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

Can Participants Still Review Decisions Made By The Agency? = NDIS participants have always and will continue to have the right to review their NDis package and level of supports. These legislative changes passed by Parliament do not change that right.

Providers

What Is Provider’s Responsibility When Delivering Supports? (new) +Providers are responsible for delivering supports in line with the participant’s plan. This includes confirming the participant’s plan has sufficient funding within each funding period and support category to meet their needs.

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This requirement has not changed with the introduction of funding periods. FOI 25/26-1771

How should providers schedule and claim for supports?

Providers should schedule and claim for supports within the participant’s available budget and funding periods. Claims submitted within a funding period where funds have been exhausted will be rejected.

If there are unspent funds within a funding period, these funds will roll over into the next funding period. This rollover ensures that participants can continue to access supports if they did not fully use their funding in the previous funding period.

Can a provider claim across multiple funding periods?

Yes. If a service spans multiple funding periods, providers are not required to lodge separate claims. As long as there is enough budget in both funding periods to cover the full amount, a claim can be submitted for the entire service.

Claims will be processed based on the available budget, regardless of the support dates.

Why is it important for providers to avoid overs servicing?

Overservicing occurs when services are delivered beyond the allocated budget for a given funding period, with the expectation that the claim will be paid using the next funding period’s allocation. While this may seem convenient, it creates risk. If a provider delivers more services than funded in a period, there may not be sufficient funding to cover the participant’s support requirements for the duration of their plan.

Under NDIS legislation, claims exceeding the available funding in a support category in the current funding period cannot be paid.

to ensure both providers and participants are protected, it is essential to deliver services within the participant’s budget and funding periods. Avoiding overservicing, especially if funding is nearing its limit, ensures continuity of supports and prevents financial risks for participants and providers.

What if a participant’s needs change?

Participants can request changes to their funding periods if their needs change, such as if they need more or less support. They will need to submit a plan change request and provide information explaining why the change is necessary. The NDIS will review the request and where appropriate, work with the participant to adjust their plan.

Plan variations

If a participant’s overall support needs haven’t changed, but they need to adjust how the funds are used over time (for example, to access a temporary increase in funding for a program like intensive capacity building or early intervention), they may request a plan variation. This allows funds to be reallocated within the current period, with less funding allocated to later periods.

The process does not require a full plan reassessment, but careful budgeting is necessary, as less funding will be available in later periods. The total funding amount will remain unchanged.

in some cases, if a participant knows in advance that they will need additional support (such as early intervention), their plan can be frontloaded, giving them more funding early on so they don’t need to return to the Agency if their needs change during the plan.

Plan Reassessments

Plan reassessments are when we create a whole new plan with a participant, that has a new plan end date. Reassessments provide a more detailed review of a participants plan if they have more significant changes to their current circumstances, to ensure funding and supports continue to meet their needs over time.

the process for requesting a change to a plan has not changed with the introduction of funding periods.

Do claims need to be submitted within 2 years of support being provided? Is there a grace period?

Claims and payments (s45) In the future, all claims must be made within 2 years of providing the support.

For the first 12 months the NDIA will review all claims made for supports provided before the new NDIS law comes into effect on 3 October 2024.

How Can Providers Register For Community Participation?

Providers can register by visiting the NDIS Quality and Safeguards Commission and following the registration process.

How Do Providers And Plan Managers Claim Replacement Supports?

Providers and plan managers must not provide or claim a replacement support for a participant without evidence of approval.

For more information, visit claims and payments.

More Information

If you have more questions about the changes to the NDIS, you can go to the Department of Social Services website[%.

Get Involved

Join Participant Firstζ for opportunities to get involved.

The page current as of 29 September 2025

Page 48 of 119

Frequently asked questions about legislation

Document FOI 25/26-1771 | 12/08/2026, 12:14

The National Disability Insurance Scheme (NDIS) frequently asks question document.

On this page:

• New
• General

Transition, future changes and co-design

NDIS supports (s10)

Funding amounts, components, periods ($33)

Eligibility reassessments (s30)

Foundational Supports

Access (s21)

Notice of Impairments (s32BA)

Support needs assessment (s32L)

Plan management decisions (s44)

Right to appeal Decisions

Providers

We regularly update our FAQs to ensure they provide the most accurate and up-to-date information.

New

New FAQ relating to funding periods are located below in the following sections:

Providers General

What will change on 3 October?

For existing participants, key changes include:

The introduction of a definition of NDIS supports. These are:

supports that can be funded by the NDIS and stated by the NDIS rules to be NDIS supports. A replacement rule enabling participants to request a substitute or replacement support that is not an NDIS support (in individual circumstances). Plans approved after the law comes into effect will have: total funding amount sfunding component amountsfunding period s. This clarifies the amount of funds available in the plan and how long the funds need to last. The NDIA can consider changing a plan management type in specific circumstances; For example, where someone needs support to manage and spend their plan funds within the funding amount. https://www.ndis.gov.au/node/10700/revisions/5567

FOI 25/26-1771

The revision concerns frequently asked questions regarding legislation from Fri, 10/03/2025 - 12:11 | NDIS.

Other changes will happen when new NDIS Rules are made. This includes:

• the creation of new participant pathways
• the new planning framework
• support needs assessment
• budget model and flexible budgets.

What won’t be changing on October 3?

We want to reassure participants that for most, there won’t be major changes to the way they experience the NDIS right now.

What is not changing is the purpose of the NDIS.

The NDIS will continue to provide participants with disability-related supports.

What is the purpose of the new legislation?

The new legislation aims to:

• Create the scaffolding needed to progress key NDIS Review recommendations in partnership with people with disability and the disability community.
• Clarify the intention of existing legislation

How will the new legislation affect NDIS participants?

Participants may see changes in:

• how their eligibility is assessed
• the supports that can be funded by the NDIS
• how their plans are managed
• how their funding is allocated and needs to be spent
• requirements for information gathering for eligibility reassessment.

What are NDIS Rules?

The NDIS Rules sit under the NDIS Act and provide details about how the NDIS operates. States and territories are involved in the approval process for NDIS Rules. Legislative instruments may be made by the Minister for the NDIS after consulting with affected stakeholders. Many of the changes to the NDIS will be implemented through new NDIS Rules. The new NDIS Rules will outline how people can access the NDIS, what assessments are needed, and how budgets will work. Rules will be developed with people with disability, their families and carers and the disability sector.

What is a transitional rule?

A transitional rule is a rule that the Minister for the NDIS can make within the first 12 months of the legislation being passed, ahead of final rules being agreed with states and territories.

When will the changes take effect?

The new NDIS laws come into effect on 3 October 2024.

Some changes will happen as soon as the laws come into effect. These changes are about returning the NDIS to its original intent.

12/08/2026, 12:14 Revision of Frequently asked questions about legislation from Fri, 10/03/2025 - 12:11 | NDIS

Other changes will happen later when new NDIS Rules are made. This includes the creation of new participant pathways and the new planning framework — support needs assessment, budget model and flexible budget.

Will there be consultation on these changes?

The changes were subject to consultation and consideration by the disability community, disability representative and carer organizations, the NDIS Independent Advisory Council, states and territories and the Community Affairs Legislation Committee.

There will continue to be opportunities for consultation to shape how these changes are implemented. Those directly impacted by key decisions about the Scheme will continue to play a key role in developing the detail and implementing the reforms.

What is the new planning framework?

The new planning framework guides how the NDIS will operate. It explains how people can access the NDIS, how their needs are assessed, and how flexible budgets are created.

Because of changes to the legislation, plans will be built differently in future. This means there will be 2 kinds of NDIS plans.

If your plan was developed through the current planning approach, this will be called an old framework plan.

If your plan is developed using the new assessment model, this will be a new framework plan.

English is not my first language. Will there be translated information about the NDIS legislation?

The NDIA is committed to ensuring all communications on legislative changes are accessible to everyone.

Key information will be translated into 17 languages, including Auslan, to reach as many people as possible.

The NDIA is working with the wider community to test and produce materials in a range of accessible formats including:

• Easy Read
• Auslan
• Braille.

Transition, future changes and co-design

What specific steps is the NDIA taking to ensure a smooth transition?

We are fully committed to ensuring we reach every person — including those who may live in more rural and remote areas or have unique accessibility or language needs.

The NDIA has begun an extensive communications campaign designed to ensure our more than 660,000 participants, as well as their supporters, know what they need to about changes to the NDIS Act.

The NDIA will continue to be clear on what is changing and when so that participants and their supporters can be assured that future changes will be supported with transparency and communication.

How will the NDIA work with the disability community to ensure that the needs and concerns of participants are addressed throughout the implementation of these changes?

It is essential people with disability continue to have a voice in how the detailed design is done and how the changes are implemented. The NDIA has been delivering reform in partnership with people with disability and the disability community over the past two years. This includes key partnerships with Disability Representative and Carer Organizations and the Independent Advisory Council.

Throughout July and August this year, the Agency’s Co-design Branch delivered 56 activities, including consultation on the legislative changes coming into effect on October 3, 2024.

We have learnt a lot from these activities and continue to improve the way we work together with the disability community.

in June 2024, the NDIA and disability organizations from across Australia shared a commitment to working together on reforms to the Scheme.

Woking in partnership with the disability community remains the cornerstone of implementing change as we move forward.

Changes Will Be Supported With Transparency And Communication.

FOI 25/26-1771

What If There Is A Case For A Support To Get On The List? What Do We Do?

The NDIA Evidence Advisory Committee (EAC) will be established to provide independent and transparent advice to Government on what works for participants.

The Committee will provide advice on the evidence base for therapeutic supports accessed through the NDIS, improving outcomes and ensuring better value for paticipants.

This will ensure the supports funded under the Scheme are beneficial, safe, evidence based and cost effective.

The work of the Committee will be an important input into the development of the final NDIS Support Rule which will be developed with the disability community an States and Territories.

What Will Be Co-Designed Going Forward?

New co-design working groups have started meeting and will be steering a range of co-design and engagement activities including future changes to the NDIS as a result of legislative change.

Key measures such as support needs assessments and budget models will be subject to ongoing co-design.

We will keep looking for new ways for people to have a voice and shape the work we do together.

NDIS Supports (s 10)

What is And Is Not a NDIS Support?

the government has released lists of what ndis panticpants can and cannot spend their funding on.

the list include items that are ndis supprots and itmes that are not nids supporters.

participants who need specific itemns fo rtheir disabilty wil still b able too access those iems throug these lits.

thse lisst ar basd o exsting guidnce so in most cases there si unlikly t ob any chnage ti he supports person s currenlty using . if you’re unsure, there are a few things you can do:

read the NDIS Supports List
we’ll also be sending a link to all participants

speak to your Local Area Coordinator, Early Childhood Partner or Support Coordinator

it yo re stil unsrue call us on 1800 800 110.

How Long Will | Get To Change My Supports After The Legislation Change?

from october 24 y must use ur fundng ot purchas services tems an equipment hat cn e unded by te NDIS.

ewill work with ouo help u understand teh new rules nd acess suppots haare nis suports.

What If | Am Delivering Supports / Accessing Supports That Are Now On The Non-NDIS Support List?

the government has released definitions of nids supporters making it clear what ids funds ca and annot b used for these defintions ar basd o exsting guidnce.

lists f specfic items that r allowble idssupprotsand hosehatar not allowed are ont he dis website . f support s includedon the list showingwhat isnotanidissupportit snallowedtobefundedmndisplansromoctober. \nthereisa transitional rule allowingparticipantsocontinuetoccesssupports thtarenotnis supportsiftheywere specifically identified as reasonable and necessary before October ,for durationof their existing plan.\nthisalso includes situations where administrative appeals tribunalhas decidedthatthesupporthouldbefundedasreasonableandsupport\nitdoesapplyto sexualservicesalcoholordrugs thesesuportsarespecifiedintheprimaryactasnondissuporst .
nidsparticipantswillcontinue to receive disability relatedsuprts they need however, thenidswasnotin designedtopayforthecostofeverydayexpenses.

How can I provide feedback or raise concerns about the changes to my support?

You can contact your local area coordinator, early childhood partner or support coordinator.

You can also contact us .

It is likely that many participants will accidentally or unknowingly use their funding on something not classified as an NDIS support. What will happen to them, will there be a transition period to help people to adjust to the changes?

We know it will take time for people to learn about and understand the new NDIS support lists and we’ve heard participants’ concerns about what may happen if someone accidentally buys something which is not an NDIS support.

That’s why there will be a transition period for the first year (12 months) to help people to understand the new NDIS Supports lists.

We will work with participants who make mistakes to make sure that they understand the NDIS supports lists.

What if I make a mistake and accidentally purchase a support that’s on the ‘out’ list?

A person who makes a mistake and claims an item which is not an NDIS support will not have a debt raised for first or second mistakes made in claiming where the support is worth less than $1,500.

This means the NDIA must contact participants twice to explain what is and is not an NDIS support before any debt of less than $1,500 is raised against them.

The rule applies to all participants (including participants who self-manage their funding), nominees and child -representative for a 12-month period commencing from 3 October 2024.

For NDIS providers, it applies for 30 days.

This does not apply if a participant purchases illegal items with funding from their plans.

If incorrect claims are repeated or fraudulent, we may take further action.

Tirmer actions can include raising a debit or moving the participant onto an Agency managed plan.

What happens with purchases over $1500?

In the situation where the cost is above $1500 the transitional rule does not apply, and a debt will be raised.

However, it is important to note that any debts related to purchases for $1,500 or more for non-NDIS supports can be written off or waived under the existing provisions of the NDIS Act.

This includes waiver under section 195, which has been updated to allow a debt to be waived in ‘special circumstances’ if the participant unintentionally or unknowingly breaches the Act, regulations, or rules.

A also allows consideration of the participant’s disability as part of a holistic assessment of whether special circumstances exist.

If a debt arises for payments made for non-NDIS supports, it will only be recovered when it is appropriate to do so in line with the Commonwealth policy on debt recovery.

The NDIA will keep using a structured process for debt management, focusing on compliance and audit activities on repeated or intentional non-compliance.

We’ll always consider individual circumstances, with education and support being the first consideration, particularly during the transition period.

This isn’t about trying to catch people out – we know participants want to do the right thing.

NDIA ‘Safety Net’ for debit

The NDIA has put in place a process that means if the Agency was ever to pursue a debt against a participant (in relation to section 10) - the NDIA CEO would need to sign off this decision first.

This safety net is in place to ensure that raising any debt (in relation to section 10) against a participant would be an absolute last resort and such a decision would never be automated; rather it would not proceed without thoughtful consideration at the most senior level of the agency.

Purchases or provision of supports prior to 3 October 2024

Please note that the new requirement to spend NDIS amounts only on NDIS supports does not apply to any support with a service or purchase date before 3 October.

12/08/2026, 12:14

Revision of Frequently asked questions about legislation from Fri, 10/03/2025 - 12:11 | NDIS FOI 25/26-1771 If people have made a purchase or booking for an item that is not an NDIS support before this date, they can make a claim for any cancellation fee. This does not apply if a participant purchases illegal items with funding from their plans.

What if evidence from my treating professional states I need a support on the ‘out’ list?

If you think an item that isn’t a NDIS support is better for you, you can ask to substitute that support. Only some supports can be replaced. You can only spend your funding on a substitution if we have agreed in writing that you can buy this support. There are a few criteria that must be met before we can approve this. The Rules say which types of supports can be replaced. The substituted support must also: replace one or more supports that are NDIS supports be the same price or cheaper than the NDIS support it is replacing, and be likely to provide the same or better outcomes than the NDIS supports it is replacing. You can view the NDIS supports on the Our Guidelines page.

What is a replacement support?

in some specific circumstances, we can fund supports that are not NDIS supports. We call these replacement supports. When we say replacement support, we mean the service, item or equipment you would like to use instead of the NDIS support or supports in your plan. Only some supports can be replaced and only if we agree in writing can you buy this support. A replacement support isn’t an extra support. It replaces an existing NDIS support or supports in your plan. to find out what can be considered as a replacement support, see What does NDIS fund?

When would a replacement support be requested?

we know that every participant has their own unique needs, and in specific circumstances a participant might need to use their funding for a support that is not a NDIS support. Participants can ask for a NDIS support to be replaced with certain non-NDIS supports. These are called replacement supports. This will enable participants to request a replacement of their existing support with a support that is not a NDIS support. This may occur in circumstances where a standard item might provide better outcomes and cost the same or less than a NDIS Support. a replacement support may include household items, or very specific items that support a participant’s unique accessibility or communication needs. Replacement supports must be from this pre-approved replacement supports list. Applications can be made for the items specified below: Standard commercially available household items smart watches tablets smart phones apps for accessibility/communication purposes For more information about replacement supports including how to apply for them, see What does NDIS fund?

What’s the process for a replacement support?

to get a replacement support approved, the Agency needs to be satisfied the replacement support will provide the same or better outcomes and cost the same or less than another NDIS support that is already in the participant’s plan. Participants must apply for and receive approval of a replacement support before purchasing the support.

FOI 25/26-1771

Revision of Frequently asked questions about legislation from Fri, 10/03/2025 - 12:11 | NDIS

You cannot do this after purchasing a non-NDIS support.

Participants can fill out an application for a replacement support on the NDIS website or provide the same information in an email or over the phone.

If your application for a replacement support for an item is not approved, you can’t apply for that same replacement support again for 12 months.

Replacement Support Example

The NDIS is not designed to fund items such as an iPad or Apple watch.

HHowever, should a participant know that they are able to communicate with their loved ones or a worker by using an iPad – rather than a specialist and more costly piece of equipment – then they can request the Agency to fund this.

The NDIA will then consider this request and may well say ‘Yes, absolutely that makes sense – so we will fund that on this occasion.’

That’s a really clear example of replacing a more expensive item with a better, more cost-effective solution. This just makes sense.

It’s important to note the list of replacement supports won’t apply for every participant.

The funding of a replacement support will only benefit some participants who due to their unique circumstances, are clearly able to demonstrate that a specific item or support, will benefit them and provide a better, more cost-effective option.

Is there someone I can ask at the NDIA to check that I am doing the right thing?

You can contact your local area coordinator, early childhood partner or support coordinator to help you understand what supports you can buy.

You can also contact us .

How Will The NDIS Ensure This Process is Easy And Accessible?

We are committed to ensuring that all communications about the Government changes are accessible to everyone.

That’s why we are working with the sector and our suppliers to test and produce materials in a range of accessible formats, including Easy Read documents, animations/videos and Auslan.

A key part of our website accessibility is that content can be easily accessed, including for those using screen readers.

We are working with the sector to develop and test messaging and agile approaches to producing accessible content. Key information will be translated into 17 languages, including Auslan, to reach as many people as possible.

Why is the change to Section 10 of the NDIS Act 2013 necessary?

We have heard consistently, particularly from participants self-managing their supports, that it’s not clear what they can spend their funding on.

Making it clear what the NDIS does, and doesn’t fund, will help participants make more informed choices about what they can use their funds for.

The proposed amendments to Section 10 of the NDIS Act enable the creation of new rules (Category A) that outline what is and isn’t an NDIS support.

It’s going to take some time to create a Category A rule. We’ll work closely with the disability community and state and territory governments to understand what should and shouldn’t be included.

In the interim, the Minister may create a transitional NDIS Supports Rule. This will be in place as soon as the instrument is created and will remain effective until the new Category A NDIS supports rule is agreed upon.

Is Short Term Accommodation (STA) An NDIS Support?

Yes, short term accommodation (STA) is included in the ‘supports that are NDIS supports’ list.

How Does STA Work?

STA is designed to assist informal supporters continue their caring role; It is one option providing both participant & supporter respite from each other

STA allows participants to stay away from home/informal carers briefly - up-to fourteen days at once – maximum twenty eight calendar dates per annum.

12/08/2026, 12:14

Revision of Frequently asked questions about legislation from Fri, 10/03/2025 - 12:11 | NDIS

FOI 25/26-1771 STA funding can be used for assistance with self-care or community access and short-term accommodation. It cannot be used to pay for day-to-day living costs such as food and groceries, lifestyle costs or travel.

STA cannot be used to pay for items on the list of non-NDIS supports.

Providers offering STA in a centre or group residence may include meals and activities within the daily rate charged – in line with the NDIS Pricing Arrangements and Price Limits – however these cannot be included if the participant choses to use STA in an individual setting.

We know there are still some questions about what can be claimed under STA, particularly if you want to use a hotel or other accommodation options. A new operational guideline about STA will be available in early 2025 with more information.

We will keep you updated on any changes, and further information will be shared when it is available.

How is STA funded?

STA is funded in a participant’s core budget if it relates to their disability support needs, and where it is reasonable and necessary.

It does not need to be stated in a participant’s plan.

Participants can access STA as part of the ‘assistance with daily life tasks in a group or shared living arrangement’ category on the NDIS supports list. The NDIS funds standard rates for STA, which are available in the [ndis pricing arrangements](https://www.ndis.gov.au/node/10700/revisions/55671/view) and Price Limits .

Generally funding for STA is for a group price, unless there is evidence that a participant needs individual support.

STA cannot be used to pay for items on the list of non-NDIS supports.

Does STA cover the cost of transport?

Participants cannot use STA funding to pay for transport to the accommodation funded through STA.

If a participant wants to access STA supports far away from their usual home, the cost of the travel is a day-to-day living cost they are expected to pay for separately. Participants should consider this when choosing an STA option that is right for them. Some participants may have funding for transport to an activity or other support already in their plan. If a participant usually needs transport support because of their disability, their provider may include the cost of transport from the accommodation to activities they provide.

Can STA be used for holidays?

No. STA is not for holidays or tourist travel. It is designed to provide participants and their informal supports time apart.

STA cannot be used to pay for items on the list of non-NDIS supports.

The NDIS funding can’t be used to pay for: n - cruises, holiday packages, holiday accommodation and airfares, e - passports, visas, or travel and vehicle insurance f - accommodation or travel expenses for family members or support workers g - theme parks, music, theatre, cinema, sporting events, and conferences h - day-to-day living costs such as food or meals. In some cases, your provider may include meals as part of your STA in a centre or group setting. The NDIS funds standard rates for STA, so you may need to negotiate these costs with your provider. Once you have used your STA funding, you can’t ask us for more. You can find the [rates](https://www.ndis.gov.au/node/10700/revisions/55671/view) in the NDIS Pricing Arrangements and Price Limits .

If a participant requires support while on holiday, they can continue to use their usual non-STA supports from their NDIS plan.

Participants should speak with their support coordinator, local area coordinator, early childhood partner or planner if they are going on a holiday and need their NDIS supports delivered in another location.

Is STA available for participants in Supported Independent Living or living alone?

No. This is because if a participant is living alone or in a supported independent living arrangement, they already have time apart from family and informal supports.

What are the impacts on individualised living options (ILO) in relation to rent and rental subsidies?

A ILO arrangement should be delivered in line with the [ILO guideline] . ILO is a package of supports to help a participant live in their chosen home environment in a way that best suits them. It does not fund the home itself.

An ILO includes an agreed ILO service proposal and is overseen by a provider. An ILO does not include a participant’s rent or mortgage payments, or everyday costs like food, electricity or internet bills.

Revision of Frequently asked questions about legislation

Date: 12/08/2026, 12:14 | NDIS Reference Number: FOI 25/26-1771

If participants are living with people who offer them support throughout their day or week, and who have ILO funding in their plan and an ILO arrangement in place, the changes to Section 10 in the Amended NDIS Act (NDIS supports) will not impact payments for these supports. The supports provided must be in line with the participant’s ILO service proposal and the ILO Operational Guidelines and Section 10 requirements for NDIS supports.

The new NDIS transitional rules covering these supports align with existing ILO policy. They aim to ensure participants are not using their NDIS funding to pay for their rental costs and are using their NDIS funding to purchase NDIS supports under an agreed ILO arrangement.

Participants, their families and supporters interested in considering ILO arrangements should contact the NDIS or a local area coordinator for more information.

A new policy on ILO will be developed through co-design and released mid 2025.

Is animal therapy an NDIS support?

Animal-assisted therapy can be an NDIS support - therapeutic support

Animal-assisted therapy is not the same as ‘animal therapy’. Animal-assisted therapists may use an animal to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy.

Animals can be used as therapy tools, just like a board game, Lego, or a swing could also be used as a tool in a therapy session.

For example, a psychologist or counsellor may use an animal in therapy sessions to assist a participant to calm, focus or regulate whilst the counselling/psychology session is undertaken.

An occupational therapist may use an animal in therapy sessions to assist a participant to participate in an activity such as walking, standing, balancing etc. In these interventions, the animal may be used by the therapist to help the client meet specific goals but the therapy is delivered to the participant by the allied health professional, with the animal used to support participation.

Animal therapy is not an NDIS support.

The activities which are provided for people to have a positive experience with an animal such as engaging with puppies or riding a horse might be called ‘animal therapy’ by the provider of the service.

Recreational, sporting or social activities involving animals could also be called animal therapy.

These activities are not animal-assisted therapeutic interventions and are not NDIS Supports, even if the provider of the service is an allied health professional.

What about supports to participate in social and recreational opportunities that include animals?

The NDIA and NDIS acknowledges that NDIS participants may engage in programs that include animals to provide sporting, social and recreational opportunities for people with disabilities, and capacity building support.

This may include for example, participation in horse riding.

If NDIS participants need extra help to participate in horse riding activities because of their disability, the extra help can be funded in their plan.

This extra help could be a support worker or assistive products that help the participant engage in the activity when it is happening.

Participants might also use their therapy supports budget to work with a therapist to build their skills to do the sporting, social or recreational activity more independently in the future.

NDIS participants will still need to pay for the general costs of their sporting, social or recreational activities as these are costs that everyone must pay for these kinds of activities.

For example, everyone who wants an activity delivered to them has to pay for that activity themselves whether or not they have a disability.

This is the same whether the activity includes an animal or not. Participants cannot use their NDIS funding to pay for the costs of other sporting, recreational or social activities like surfing lessons, basketball, art classes or gaming.

The bans on therapy supports like ‘gaming therapy’ or ‘yoga therapy’, does that include social group programs which include these strategies?

Noting also that most therapists utilise some type of games in therapy sessions as standard practice, as part of building various skills.

Supports that provide evidence-based therapy to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence based therapeutic supports can only be delivered by an allied health professional.

A redactedEvidence based therapists may use a variety of tools to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy. This may include board games, online games, Lego or an animal. The therapy is delivered to the participant by the allied health professional and the tool is used to support participation.

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What about if my activity is delivered through a disability-specific group or centre-based program?

If your activity is being delivered through a group and centre-based program and the costs of the activity and the support you need are fully covered by the hourly rate charged by the provider in line with the NDIS Pricing Arrangements, you can purchase your group and centre-based program using your NDIS funds.

If your group and centre-based program does not cover the costs of an activity within the hourly rate they charge to support you in that activity then you will need to pay for the cost of the activity yourself.

For example, if your group and centre-based program goes bowling and the cost of bowling is not covered by the approved hourly rate then you need to pay for these costs yourself.

Is Lego therapy included on the out list? Do delegates have clarity about therapy supports and which supports are allowed?

Supports that provide evidence-based therapy, to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence-based therapeutic supports can only be delivered by an allied health professional or appropriately qualified professional.

A variety of tools may be used during sessions including board games, online games, Lego or an animal; however it’s important this tool assists participation rather than being a focus itself.

The NDIS doesn’t fund activities without best quality evidence base or those provided by people who aren’t properly trained therapists.

You can find more information about alternative and complementary therapies that are not evidence-based at What does NDIS fund. Training on all legislative changes is being delivered to all delegates. Guidance for delegates has also been updated across NDIA systems.

Can NDIS funding be used to purchase pet insurance for assistance animals?

NDIS funding can be used to buy an assistance animal and pay for most of its associated costs when approved by the NDIA. However, funding cannot be used to pay for pet insurance for an assistance animal. More information about assistance animals is available in [Our Guideline – Assistance animals](redacted: URL).

NDIS funding can’t be used to buy pets or companion animals, or to pay for any pet or companion animal related costs including:

• Pet food, toys or accessories
• Veterinarian costs
• Pet boarding
• Pet grooming
• Pet insurance
• Taxidermy and pet cremations, burials or funerals.

Is specialised driver training an NDIS support?

The supports list describes that driver training with a specialized vehicle driving instructor may be funded for eligible participants. A specialized vehicle driving instructor is someone who has experience and training providing instruction people with disability and registered as such within their State or Territory.

The current operational guidance remains applicable. Our Guideline - Vehicle modifications and driving supports details range of supported drivers’ services which includes:

• A Driver trained occupational therapist assessment & Driving Instructor (on-road part)
• Specialised lessons where participant disabilities impact learning.

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Aree disability specific bicycles, including electric bicycles, considered an NDIS support?

Yes. Bicycles or trycles, with or without an electric motor, that include disability specific features, or have been designed to meet the disability specific needs of a participant, aree an NDIS support.

This is becaause they arre considereed aan assisstive product for recreation aand cann be funded iff they also meeet thee ‘reasonablee aad necessaryy’ criteria applied too all NDIS supports.

The costs associatedd wwith adaptingg oor modifyingg aa standard bicycle oor tricycle too meeta paarticipant’s disabilitity speciffic needss may alsoo bee aann NDIISS suppoortt. Hhoweverr,, in these circummstaances thhee ppaarticcipanntt ,, oorr their faamilyyy , wouldd neeedd too self–fuund thee cost off ttheee bbiccyyclee oo rr triccycle thaat iss being adaptedd oor modifieddd .

Standard, non-modified, biccycles oor triicccles includding electtric biiicycless are nottt NDIIISS suuuppportsstts..

iin soome spccific cirrcumstances,,, ttthhe NNdiiss maayy fuunnd ssuuppporttts taaat aarree noot liissted as nnndiiss sspppoorts. These arree caalled reepacement supplpporttss.. Eelectricc bbiiicycles aree nott coonsideered staandard commmercially availabble household ittems and therefore arre nnotta support for whichh a replacement can be requested.

Aare sexual services aan NDIS support?

uunder the laaws of the ndiis sexuaal servicees cann’t be funded.

sexxual servvices is not defined inn the legigslation but iis given its ordinary meaning byy the ndiiaa.

ssexual serivces arrre taken to include any sexuall conduct undertaken with aa participant foor payment or reward,, including direct physical activity betweenna paarticipant aand another person ffor thee purpose off seexxuuall gratification.

thhis includes alll serviccess that may bee providedd bbyyy aaa seee xx worker .

tthe eendiis will continue too provide reasonable annd necessary fundingg ttoo participantss too access thhee disability related supports annnd serviicess they needdd..

tihiis includdes other sexuality relateed suppoortts due tooaa ppaarticcipannt’ss disabilitity, fooorr example adaptive equipment,,, sexe ex counselinggg and individualised sexual education suuuppports where reasoonable and neecessaaryry.

Hhow does the allowabble nndiiss supplporttts list workk?
the liist ooff aallowwabbllle nnii ss supporttss iss noot exhausttive , meaniing it doees not exclude items thaat arre not specifically listed..
thh ee puurposse offf tt he llist iis too clarifyy thhee types oo ff ssuupports taaat faa ll unnder thhee oveerraching descriipttionnn .
iit is important for paarticipants to know thee ffor something too be considered aan ndiis supporrt,, itt must fit within thhee overrrarching description providedd in schedule 1 (howeverr iiitt ddoes not havee too bee speciffically listeedd) aand off courseee ,, muust not bbee included inn tthe non-allowablle ndiiss supports lisst.

tthhee NDIISS suppportttt lilisst includes high intensity daily personal activitiess,,,, annd staates that suppoortts musst bee provvided byyy aaa worker with additiional qualifications annnd experienceeee .

thhee NNdiiss suu ppoorrtttt lilists includess hiigh intensitty daaily peersonal activitiees,,, and states that supplports musssttt bbbe prroovviideeddd bby a worrkker wwith additional qualificaations aaand expereience. What does this mean?

you should ensure thaat the people providing your hhigh inttensity daiily perssonal activityy supportss haave relevant qualificcations and/oor trainingg too deliver the suppport to you safely yy and appropriaately..

the eendiis quality and safeguards commission provides guidance which describes thee skills and knowledge taaat ndiis providers aannd workers shhould ensurre they havve when supporting participants receiving higgh inntensiiity ddaaiilly perrssonall actiivittieees..

yyou can find more information about thhis guidannce on tthee ndiiss commiission website .

Aare modified fluidsd aand thickenners NDIS supports?

modified fluidds annd thickenerrsss arre nndiiss suppportts . They aree what we call disability-related health supports .

thhese include:

lloow–cost assistive technology – equipment, technoolgy,, oor devices to assisst with feeding annnd swallowing needsds

moodified foods including liquid thiickener products
hhelp to prepare specific fooods whicch yoo u caan safelly eattt aa suu ppoort worker too help yoou eet or drink saafely iff yooo uu cann’t do this yourself because of your disabilitiy.

Are dietetics/dietitians NDIS supports?

As an evidence-based therapy, dietetics is covered under ‘Therapeutic supports’.

The list of supports detailed under each category in the list of Supports that are NDIS supports is not exhaustive.

The NDIS will fund dietetics where the participant needs this therapeutic support due to their disability and it meets the reasonable and necessary test.

The NDIS Pricing Arrangements 2024-25 (PAPL) includes dietetics under the ‘Capacity Building – Improved Health and Wellbeing’ category (pg. 81-82).

The PAPL is currently being reviewed and will be updated to be consistent with current practice.

Would food processors and aerators be considered exemptions to the supports that are not NDIS supports list?

Based on the NDIS Transitional Rules 2024, food processers, including the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, are not NDIS supports.

These are classed as a day-to-day living costs.

What are dysphagia supports?

A Dysphagia supports are what we call disability-related health supports. Generally, if a participant has dysphagia which is ongoing and directly related to their disability, we can fund dysphagia supports for them. We will need evidence to support this, such as reports or assessments from a speech pathologist.

Dysphagia supports we may fund include:

• low-cost assistive technology – this means equipment, technology, or devices to help you eat and drink
• modified foods including liquid thickener products
• help to prepare specific foods which you can safely eat
• a support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

to help you manage dysphagia, we may also fund a speech pathologist to:

• make a mealtime management plan, sometimes called an oral eating and drinking care plan, which describes how you can eat and drink safely
• train your support workers, family or carers in your specific disability-related dysphagia support needs.

Based on the NDIS support transitional rules, either the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, would not be an NDIS Support as it would be classed as a day-to-day living cost.

If the participant needs further information, they can contact their My NDIS Contact or Support Coordinator.

Can the NDIS fund meal preparation or delivery services?

Yes, the NDIS can fund the cost of meal preparation and delivery, but not the cost of food or ingredients. If your disability makes it difficult to prepare meals, you are using funding for supports like a support worker or meal delivery services.

The Meal preparation and delivery services must provide itemised invoices separating the cost of food from preparation and delivery costs. Services like Uber Eats or fast-food platforms typically don’t meet these requirements as they do not provide the necessary separation.

For detailed guidance, you can refer to Our Guideline – Nutrition Supports including meal preparation .

What if my support worker is unavailable or I live in a rural area?

If your plan includes funding for a support worker to help with meal preparation, and the support worker is temporarily unavailable, you are using this funding flexibly for meal delivery for a short period.

This arrangement should be temporary, and you may need to provide evidence if it extends for a longer time. In rural areas, meal delivery providers must also provide itemised invoices to meet NDIS requirements.

Does the NDIS fund groceries, fast food, or dietary supplements?

No, the NDIS does not fund groceries, fast food, or takeaway services, as these are considered everyday living costs for everyone. Dietary supplements are also generally not funded unless they are prescribed or recommended as part of managing a disability-related need.

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NDIS

For example, if a healthcare professional determines that your disability requires SpL28 | Lobiements, these may be considered under certain circumstances, provided they meet the NDIS funding criteria.

How are decisions about meal preparation supports made, and what evidence is needed? +

The decisions about funding for meal preparation supports are based on your individual plan and the NDIS funding criteria. If included in your plan, this may be as a stated or non-stated support.

Providers must issue itemised invoices for meal preparation and delivery claims. While a quote is not usually required, if additional funding is sought or the arrangement extends beyond a short-term period, evidence such as a recommendation or plan change request may be needed.

are household items recommended by a qualified speech pathologist or APD on the Replacement supports list? +

Standard commercially available household items are included on the Replacement support lists. Household items that are required, recommended by a cualified speech pathologist or dietician, such as a blender to prepare a participant’s special diet would be considered a replacement item.

If a participant wishes to have these supports included in their plan they would need to apply using the Replacement support(% application process.

Aree parenting programs funded by the NDIS? +

the NDIS funds reasonable and necessary supports to help children with disability or significant developmental delay work towards their goals. We can only fund supports that are included in the list of Supports that are NDIS supports. We can’t fund things are that are not an NDIS support. The new rules clarify that the NDIS does not fund general parenting programs.

By general parenting programs, we mean programs available to all parents that help build parenting skills. This approach aligns with the guidance in place before the new legislation took effect on 3 October 2024.

What early intervention or developmental delay supports are available to children and their parents? +\searly intervention supports for children with disability or developmental delay focus on helping children, families, and carers work towards specific goals that are identified in their NDIS plan.\nsearly intervention supports also build the family’s capacity alongside the child’s. Parents and carers may participate in one-on-one, or group sessions with other parents and carers who have similar goals within their child’s NDIS plan.\nthere these programs are designed to build their capacity to maximise their child’s independence and development, by building the capacity and skills of the child’s families and carers.\nparenting support can also be provided to people with disability who are parents through their NDIS plan. Where an NDIS participant who is a parent has arrangements in their NDIS plan to support them in their parenting role because of their disability, those arrangements do not change.\nour Early Childhood Approach{% and Early Connections[% OGs outline how we help children with disability to get the support they need. We will continue to update our guidelines as we implement legislative changes.\nis the art and music therapy independent review complete? + the independent review for art and music therapy is now complete. We have received the final report from Dr Stephen Duckett AM.

we will consider his recommendations in the development of our operational guidance and NDIS Pricing Arrangements and Price Limits (PAPL). The updated operational guidance will be published in the coming months. Dr Duckett’s report will be also published in full on our website, including key information in Easy Read and Auslan.

Until the new guidance is released later this year, there are no changes fo the status of music and art therapy as NDIS supports.

For more information refer to: Independent review of NDIS funded music and art supports | NDIS and the latest media release. https://www.ndis.gov.au/node/10700/revisions/5567

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Funding amounts, components, periods (s33) (new)

A funding period is the time that part of a participant’s funding becomes available, and how long it needs to last. Participants can spend up to the amount of funding available in that time. Funding periods can apply to either the total amount of funding in participant’s plan, or funding component amounts.

The plans now include a total funding amount. This shows the total amount of funds allocated to all reasonable and necessary supports over the length of a paticipant’s plan.

The funding is divided into funding components, like Core, Capacity building, or Capital. The total amount for each funding component will be made available to you in specific time intervals called funding periods. Each funding component has its own funding periods.

What are funding components?

Funding components group together related types of supports in a particpant’s plan. Each component has an allocated amount that can be used to purchase supports covered under that component.

For example, the Core funding component might include support for daily activities, while Capacity Building could cover therapies or training.

When are different funding periods being introduced and who will be affected?

different funding periods are being introduced from 19 May 2025 to:

help make sure supports are available when participants need them reduce the risk of running out of funds early. This change will be rolled out gradually. Participants will not be impacted until they receive a new or reassessed plan following discussion with them to understand their circumstances.

Funding periods will usually be set at 3-months on the basis this gives participants flexibility but also helps them manage their budget so their funding lasts the full length of their plan.

Funding periods won’t change the total funding amount, they only change when participants can access their funds.

Why have different funding periods been introduced?

different funding periods have been introduced to help participants manage their NDIS funding by providing access to regular, manageable amounts over time, rather than all at once.

funding periods will usually be set at 3-months on the basis this gives flexibilty to particpants but also helps participants mange budgets.

this wont happen untill partcipants get a new or reasessesed plan folowing discusion wth tem t understand thier circumsances.

Will the total amout of fudning in a participant’s pan chnge? No, fundig perids dont affect a paricipant’s totl budgt, ony whne fuding wil b made avalable acros teh duraton fo ther pa. Can unused fuing e olled ovr ot eh ext uding period At he end o each udnig eriod any unspent unds il rol ove ito h et exu dng peod i te sae an pla This eas ue ed fodin ill oe addeohte ewudgpeio Howeveruds wl oy roloverdurignte sameanpla Thsaproach esures hat suppot savailable as neededovertime

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**Can funding from a future funding period be brought forward? ** Funding from a future funding period generally cannot be brought forward.

in exceptional circumstances, the NDIA may bring forward a future funding period if there is an urgent need. This wont change the total amount of funding in the plan, so careful budgeting is still needed to ensure theres enough funding to meet support needs later in the plan.

A participants situation has changed and they need more or different supports, they can contact the NDIS to request a change to their plan.

it’s important for participants to ask for help early, before funds run out.

Why are funding periods generally 3 months?

funding periods are more effective when set at a duration that isnt over an extended period. unding periods will usually be set at 3months on the basis this gives flexibility to participants but isn’t so big as not to be in line with budgets and/or funds provided to people in other aspects of life.

staged funding is a common approach across Australian Government programs. It means funding is provided in parts over time, rather than all at once.

this helps people manage their budgets and consistent use of funding over the length of the plan.

other government payments like the age pension also use set funding periods.

How is the length of a participant’s funding periods decided? (new)

fundering periods can vary in length. They may be one, 3, 6, or 12 months, depending on the participants needs. in most cases, the ndis will begin with 3month funding periods when discussing a participants plan.

the length of funderng perods s based on the partcipants individual circumstances including:

• ther preferences
• therr support needs
• any identified risks
• the total funndg n tehre plann
• te types ad costs fo supports
• how they have used fuindgn i prevous plans
  some suppots my requie shorter frding periodssuch as oe mnoth Oters paricualry those involvign more complex neesmay require longer peiods.

Can funding periods be different lengths in a participant’s plan? (new) yess fnung prids cn vay ni lngth wthin aprticipnts pla For exmplea patcpantsp lan mght hve fnderig pords o e , 3, 6or 12 montsh a paartcpanmtay also haoeonefudnig compnent amoutwth3mntfhunderinprdsand anothecompnenamtowith shorer one monthfundginperiosdsmosplanswillhavemorethanonfrdinperiodIfaprtipansplanlatslonge than 12months heyll alwys havmoehan on fundng perodachfnundingprd will start immedately afterthepreiousneensurng hepartcipnt wontbeleftwithotfunidningte participants pan wil show whether funndingperiods apply to the whole plnor t specficunfingcomponentamoutsItwilalso list te dateseachfundingpeods starts and endsaswellasho much unindgn can useduring each period.for plans that already have afundingprioof 12montsandarecontinuedwithoutreassessmenthe 12monthfuinding priordillremaintesameParticipantscan continue using their funding as they currently doFundign periods generally won’t change until the plan is reassessed.

When will a participant receive ther fuiding? (new) fnderig usally spread evenly acrossa partcpantsplnto help manage supports throughoutthelenght oftheirpanFor example, if aparticipanthasa 12-monhlan with3mntfhunderinprdshey’tltypcly get %ofthei frdingathestartf eacperio some suppots may be funded differently: https://www.ndis.gov.au/node/10700/revisions/55671/view

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Daily supports (like in-home care) consider the number of days in each period, including weekends and holidays.

one-off or setup supports (like assistive technology, home/vehicle modifications, or medium-term accommodation) may be fully funded at the start or when needed. Unused funds can roll over to the next period.

Enteral feeding products are funded for 12 months at the start of each year.

Participants might also get more funding upfront for:

ullet behaviour support planning

ullet changing needs or situations (e.g. hospital discharge)

ullet intensive capacity building

ullet bulk buying consumables (e.g. continence products).

How are funding periods managed? (new)

Funding periods are managed based on the participant’s chosen plan management option, offering flexibility to suit individual needs:

ullet Self-managed – the participant manages their funding and spends it according to their plan and within their funding periods.

ullet Plan managed – a registered plan manager manages the participant’s funding and helps ensure it is used correctly within the funding periods.

ullet Agency-managed – the NDIA manages the participant’s funding, ensuring it is spent in line with their plan and within their funding periods.

Where possible, this approach ensures that participants can choose the plan management type that works best for them, while also ensuring funding is used effectively across the funding periods.

How can providers help participants manage their budgets?

Support coordinators should work with participants at the start of their plan to establish a schedule of support that can be delivered within the funding allocated to each period. This ensures that supports can be provided consistently throughout the funding period.

Plan Managers will support participants to spend in accordance with their plan including within funding periods.

Providers must only deliver supports that are within the available funding for each period, and claims should be submitted promptly after services are delivered.

How will participants and providers see funding periods?

Participants will be able to see their funding periods in the participant portal, the NDIS app, and their plan document. They will have access to information about how much funding is available, how much has been used, and when the next amount will be available.

With the participant’s consent, Plan Managers and Support Coordinators will also be able to view this information in the provider portal.

Can a provider claim across 2 funding periods?

Yes, a provider can claim for services delivered in a previous funding period, as long as the dates of the invoice fall within the plan. The current funding period must have sufficient remaining or unspent funds rolled over from the previous period to cover the claim.

What types of supports may have different funding periods?

Some supports may have different funding periods based on how they are delivered. For example, high-cost regular supports like Supported Independent Living (SIL) may have monthly funding periods to align with service delivery. In some cases, participants may need more funding upfront, for example, to purchase assistive technology like a custom wheelchair. In these cases, more funding will be available at the start of the plan.

####### Where can participants and providers see details of funding periods?

Funding periods will be visible in:

ullet the participant portal

ullet the my NDIS app

ullet the plan document.

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Participants will be able to see:

• how much funding is available in each period
• how much has been used
• how much funding has been released in the plan so far
• when the next amount will become available.

A Plan managers and support coordinators (with the participant’s consent), can see funding period information in the NDIS provider portal.

Can participants request a review of a decision about the funding periods and total budget amounts in their plan?

If a participant is not happy with the funding periods and total budget amounts in their plan, they can request an internal review of their plan.

Why is capacity building not flexible with core?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

How will people who are Agency-managed have the same level of support and choice?

There are no changes regarding access to registered or unregistered providers as a result of the legislation changes.

We will help participants and nominees understand these changes and implement their plans. Participants can continue to access plan implementation support from their My NDIS Contact or, support coordinator, plan manager or other services such as recovery coaches if they are funded in their plan. Plan managers and support coordinators are expected to provide assistance to the participant to understand their funding options and choices.

If the participant needs additional assistance because of their supported decision making needs, they can ask for capacity building funding in their plan.

If participants want to access more flexibility with the ability to choose unregistered providers, they can have a discussion about their plan management type with their planner or local area coordinator.

Each plan can continue to have a mix of plan management types based on an individual participant’s needs and preferences.

Training for NDIA staff on supported decision making has been designed and will begin to be delivered from November 2024. This will assist planners to prioritise supported decision making when having discussions with participants.

Can a participant negotiate to ‘unstate’ a support during planning?

The purpose of stating supports in a participant’s plan is to ensure specific disability needs are addressed. It is therefore not something that would generally be changed in the planning process.

Is there going to be enough flexibility in these arrangements to enable plans to work for people with volatile needs?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

Participants will continue to be able to make change requests when their circumstances change. This includes requesting a variation for crisis or emergency funding as a result of a significant change to the participant’s support needs.

As well as there being s10 rules around allowable supports in place, will there be any restrictions on choice of registered providers for home and living supports?

The NDIS Provider and Worker Registration Taskforce recently provided advice to the Government on the design and implementation of a new regulatory model.

The Taskforce made 11 recommendations and 10 implementation actions covering provider and worker registration, some of which required an immediate response and others that will be designed with close consultation with the disability community. The Taskforce conducted thorough consultation, and this important process will continue.

https://www.ndis.gov.au/node/10700/revisions/55671/view

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The NDIS Quality and Safeguards Commission will progress Rule changes LOM andatS registration for support coordination, platform providers and SIL. Consultation on these changes will commence shortly. The new Rules will allow for a period of transition to the new mandatory registration arrangements. Currently, if a participant’s plan is Agency-managed, there are some constraints in place, including that they must purchase from registered NDIS providers only.

Under the SDA Rules, SDA providers must also be registered.

Why do supports need to be listed in separate components?

A funding component amount in a plan might include funding for more than one support category. This means a participant can choose how to spend their funding across all the supports under that funding component amount. For example, in the same funding component amount we can include any funding for:

transport in consumables assistance with daily life

an assistance with social, economic and community participation.

Eligibility reassessments (S30)

Why are new letters being sent to participants about the eligibility reassessment process? +

We have made some immediate changes to improve the process for eligibility reasassessment for participants, families and their carers.

We understand eligibility reassassessments can feel overwhelming, and we want you to know what information is required to support your eligibility reassessment. We have now introduced new eligibility reassessment letters which outline more detail about the types of information you may wish to provide.

This also gives you the opportunity to provide us with information we can’t reasonably get in a different way.

The new letters:

te tell you an eligibility reassessment has started, and why are clearer about the information you may wish to provide te tell you that you have 90 days to supply this information.

The new letters are the second step in our plans to address feedback from the disability community.

We will continue to streamline and simplify the eligibility reassessment process to ensure you can easily understand and navigate it. If you need more time, you can call us on 1800 800 100 or contact us{/% or your my NDIS contact for help.

What are the new timeframes to provide additional information and when does this change commence? +

We have extended the timeframe for participants to provide additional information to support eligibility reasassessments from 28 to 90 days. This came into effect on 30 January 2025.

Participants who are notified about an eligibility reassassessment will now be given 90 days to provide information to help us understand if their support needs have changed and whether they still meet the eligibility criteria for the Scheme.

We understand these requests can feel overwhelming and takes time to get information.

Participants will now have more time to get information to us.

Will the timeframe extension apply if | am currently undergoing an eligibility reassessment on 30 January 2025?

Yes, participants who have already received a request to provide information due to their eligibility being reassessed and need more time, can contact us or their my NDIS Contact for help.

What is the purpose of an eligibility reassessment? +\ \ \ \

Eligibility reassessments help us understand if a participant’s support needs have changed and whether they still meet the eligibility criteria for the Scheme, particularly if they have received early intervention support through the NDIS Early Intervention pathway.\

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The NDIS Early Intervention pathway is mainly accessed by children in recogntich ae when we support children early, it can improve outcomes and reduce their need for supports later in life.

While eligibility reassessments have always been a part of the NDIS, we acknowledge the experience may be new for some participants. We understand these requests can feel overwhelming and takes time to get information.

A Participants will now have more time to get information to us.

How does the eligibility reassessment process work?

We send a letter to a participant (or nominee) to let them know about the eligibility reassassessment and that they can provide additional information.

We understand that it can take time to get this information. That’s why we have extended the timeframe for participants to provide additional documentation to support eligibility reassassessments from 28 to 90 days. If the information isn’t available in 90 days, the participant (or nominee) can ask for more time.

If we decide someone isn’t eligible or they don’t respond to our request within the timeframe, we may cease their access to the NDIS. But we will make multiple efforts to contact you so we can talk to you about support needs.

Why is this changing?

We understand these requests can feel overwhelming and it takes time to get information.

Participants will now have more time to get information to us. We recognise there is work to be done with participants and the disability sector to improve the eligibility reassassment process.

We are working to strengthen our approach through:

• better communication with participants and families about what is involved during an eligibity reassessent
• providing more time for people to supply the agency with relevant information about their evidence of elegibility and whether it has changed
• improving the comunication and resources partcipants receive when they undergo the reasessment proccess.

Foundational Supports

Do the legislative amendments address foundational supports?

The amendments dont directly adress foundatinal suppots, the focus is on strengthening the overall framework of the NDIS.

This includes ensuring that necessary suports are available to particpants which may involve foundationl supports being addressed indirectly as pat of the broader reforms and improvements to the Scheme.

Access (s21)

What are the changes to access?

New participnts wil be informed if thy meet acess to te NDS by meeting teh: disabilty requirements (s.24) early intervention requrements (s.25), both he dsability ad ear intervetion requrements. In th future paricipnats will b supported y t appropriate participant pathway depending n how hey eet acces.

Wat wi tl echanges o aces mean or participants?

in te futre prtcipts wl eb suported ot ave a ore tailerd planning experence nd funding outcomes depening on ow ey accessede NDIS The impact f this change ill happen later once new pathways ae created It il take time create te ew pathays s we wll work togeter with peole wit disability on ho ese can best implemented ensure needs f partcipants an dte Agency re met. https://www.ndis.gov.au/node/10700/revisions/5567

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How do the changes impact early intervention? + People who meet access to the NDIS under the early intervention requirements will be supported by the new early intervention pathway once it’s created.

Notice of impairments (S32BA)

What is a Notice of Impairments?

Currently, all new participants to the NDIS receive an access decision letter which says if access was met under the disability requirements, the early\intervention requirements, or both.

From 1 January 2025, new participants will receive clearer information about how they meet the disability or early intervention requirements. This will include their category of impairment.

The change was recommended by the NDIS Review, and requests from participants for more clarity and transparency about the basis of their access. There are 6 impairment categories listed in the NDIS Act.

These are:

inтелlectual cognitive sensory neurological isphysical

impairments relating to a psychosocial disability.

The categories and their definitions are outlined in the operational guideline — Applying to the NDis/7 document available on the NDIS website.

For children younger than 6 years old who meet the criteria for developmental delay, the information will say they are eligible under the early intervention requirements with developmental delay.

Why is the NDIS introducing Notice of Impairments? +

Providing this information to participants gives them clearer information about how they meet the disability or early intervention requirements. It responds to NDIS Review recommendations, and requests from participants to have more clarity and transparency about the basis of their access to the NDIS. This approach also recognises that people with disability who have the same diagnosis may have different impairments and support needs.

What does it mean for me as a new participant (application submitted on or after 1 January 2025)?

Currently, all new participants receive an access decision letter, which says if access was met under the disability requirements, the early\intervention requirements, or both. From 1 January, new participants will receive clearer information about how they meet the disability or early intervention requirements. This will include their category of impairment. The change was recommended by the NDIS Review, and requests from participants for more clarity and transparency about the basis of their access.

What does it mean for me as an existing participant?

As an existing participant, there is nothing you need to do right now. We will work with existing participants to make sure they have the information they need ahead of any changes.

What happens if | want to change my category/categories? +

A participant, or their nominee, can apply to vary their impairment category at any time after meeting access: if it is not, or is no longer, correct. The type of evidence that is required to support an application will depend on the reason the participant is seeking to vary the information and the evidence that has already been provided. https://www.ndis.gov.au/node/10700/revisions/5567

Plan Management Decisions (s44)

Can I still choose how my NDIS funding is managed?

Yes, you can ask for your plan to be managed in a way that works best for you. This is called a plan management request.

You can choose to:

• self-manage your funding
• use a plan manager to help you manage your budget
• have your funding NDIA-managed.

We want to help you manage your funding safely and confidently. In some cases, if there is an unreasonable risk, we may need to change how your funding is managed.

What has changed in how the NDIA makes decisions about plan management?

New rules now clearly define how we assess unreasonable risk when making plan management decisions.

If there are concerns about how your funding is managed by you, your nominee, a representative or plan manager, we will first look at ways to support you before making any changes.

Extra supports such as guidance, safeguards or other strategies may be offered to help you stay in control of your funding. A risk is only considered unreasonable if there are no supports that can help manage it.

If we decide to change how your funding is managed, we will:

• talk to you first and explain our decision
• give you the option to request a review if you don’t agree.

These changes are designed to help you stay in control of your funding while ensuring it is managed safely.

What does the NDIA consider when changing a plan management decision?

When the NDIA decides how plan funds are managed, they will consider if the participant, their nominee or child representative or registered plan manager:

• spent funding on NDIS supports
• spent funding in line with the participant’s plan
• presents an unreasonable risk to the participant by managing their funding.

If risks are identified, the NDIA may not support a participant’s request to self-manage or use a registered plan manager.

What happens if a participant or their nominee have been convicted of a criminal offence?

The NDIA will consider if the participant or their plan nominee have had any major criminal convictions.

the participant’s funding will be Agency-managed if the participant or their nominee have been convicted of an offense that: carries at least 2 years of prison involves fraud or dishonesty. This will apply to all new and reassessed plans where a new plan approval decision is being made. Can a participant appeal a plan management decision implemented by the NDIA? Participants can appeal a plan management decision. They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

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If a participant’s plan management type is changed, is the participant notified and given reasons why? We know how important it is for participants to have the control, independence and flexibility in arranging and paying for their own supports through self- management. The NDIA will talk to the participant about the risks and safeguards they have considered when making a plan management decision.

Where possible, they will support the participant to work towards their preferred plan management type in the future.

Plan variations and reassessments (s47/ and s48)

Can I request changes to my NDIS plan? Yes, if your needs change, you can ask for an update to your NDIS plan at any time. We will work with you to make sure your supports are updated appropriately.

There are 2 ways your plan can be updated: Plan variations: small changes can be made without replacing your plan. Reassessments: a full review of your plan, creating a new plan with a new end date.

We will always explain why a change is needed and work with you on any updates. If you don’t agree, you can request a review, and we will support you through the process.

What has changed about how plans are updated? From 4 March 2025, new rules will clarify when and how we can vary or reassess a participant’s plan. These rules ensure: consistent decision-making when plans need to change a focus on your needs and goals when updating supports more flexibility while protecting participant funding.

These changes do not affect your right to request a plan variation or reassessment. They simply make the process clearer and ensure updates are made in a fair and transparent way.

Right to appeal decisions

Will participants have the right to appeal agency decisions that they are not happy with, for example changes to how their plan is managed and the funding periods? Participants can appeal a decision to approve a plan, which includes how the plan will be managed. They can also appeal a decision relating to funding periods.

They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

Can participants still review decisions made by the Agency? NDIS participants have always and will continue to have the right to review their NDIS package and level of supports.

These legislative changes passed by Parliament do not change that right.

Providers

What is providers’ responsibility when delivering supports? (new) Providers are responsible for delivering supports in line with the participant’s plan. This includes confirming the participant’s plan has sufficient funding within each funding period and support category to meet their needs.

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This requirement has not changed with the introduction of funding periods.

How should providers schedule and claim for supports?

Providers should schedule and claim for supports within the participant’s available budget and funding periods. Claims submitted within a funding period where funds have been exhausted will be rejected.

If there are unspent funds within a funding period, these funds will roll over into the next funding period. This rollover ensures that participants can continue to access supports if they did not fully use their funding in the previous funding period.

Can a provider claim across multiple funding periods?

Yes. If a service spans multiple funding periods, providers are not required to lodge separate claims. As long as there is enough budget in both funding periods to cover the full amount, a claim can be submitted for the entire service.

Claims will be processed based on the available budget, regardless of the support dates.

Why is it important for providers to avoid overs servicing?

Over-servicing occurs when services are delivered beyond the allocated budget for a given funding period, with the expectation that the claim will be paid using the next funding period’s allocation. While this may seem convenient, it creates risk. If a provider delivers more services than funded in a period, there may not be sufficient funding to cover the participant’s support requirements for the duration of their plan.

Under NDIS legislation, claims exceeding the available funding in a support category in the current funding period cannot be paid.

To ensure both providers and participants are protected, it’s essential to deliver services within the participant’s budget and funding periods. Avoiding over- servicing, especially if funding is nearing its limit, ensures continuity of supports and prevents financial risks for participants and providers.

What if a participant’s needs change?

Participants can request changes to their funding periods if their needs change, such as if they need more or less support. They will need to submit a plan change request and provide information explaining why the change is necessary. The NDIS will review the request and where appropriate, work with the participant to adjust their plan.

Plan variations

If a participant’s overall support needs haven’t changed, but they need to adjust how the funds are used over time (for example, to access a temporary increase in funding for a program like intensive capacity building or early intervention), they may request a plan variation. This allows funds to be reallocated within the curent period, with less funding allocated to later periods.

The process does not require a full plan reassessment, but careful budgeting is necessary, as less funding will be available in later periods. The total funding amount will remain unchanged.

In some cases, if a participant knows in advance that they will need additional support (such as early intervention), their plan can be frontloaded, giving them more funding early on so they don’t need to return to the Agency if their needs change during the plan.

Plan Reassessments

Plan reassessments are when we create a whole new plan with a participant, that has a new plan end date. Reassessments provide a more detailed review of a participants plan if they have more significant changes to their current circumstances, to ensure funding and supports continue to meet their needs over time.

The process for requesting a change to a plan hasn’t changed with the introduction of funding periods.

How can providers register for community participation?

Providers can register by visiting the NDIS Quality and Safeguards Commission[/% website and following the registration process.

How do providers and plan managers claim replacement supports?

Providers and plan managers must not provide or claim a replacement support for a participant without evidence of approval.

For more information, visit [claims and payments]([redacted: s47F - personal privacy]).

More Information

If you have more questions about the changes to the NDIS, you can go to the Department of Social Services website [%]

Get Involved

Join Participant First for opportunities to get involved.

The document was last updated on October 3rd, 2025 at ndis.gov.au/[https:/Awww.ndis.gov.au/node/10700/revisions/5567 1/view]. This is page 72 out of 119.

Frequently asked questions about legislation

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frequently asked questions about legislation

On this page: New general transition, future changes and co-design ncis supports (s10) Funding amounts, components, periods ($33) eligibility reassessments (s30) foundational supports access (s21) otice of impairments (s32ba) plan management decisions (s44) ight to appeal decisions providers

We regularly update our FAQs to ensure they provide the most accurate and up-to-date information.

New

New FAQs +

A new FAQ relating to funding periods are located below in the following sections: providers general

General

What will change on 3 October? +

For existing participants, key changes include: The introduction of a definition of NDIS supports. These are: supports that can be funded by the ndis and stated by the ndis rules to be ndis supports. a replacement rule enabling participants to request a substitute or replacement support that is not an ndis support (in individual circumstances). plans approved after the law comes into effect will have: total funding amounts funding component amounts funding periods. This clarifies the amount of funds available in the plan and how long the funds need to last. The NDIA can consider changing a plan management type in specific circumstances; for example, where someone needs support to manage and spend their plan funds within the funding amount. o ther changes will happen when new ndis rules are made. this includes: document https://www.ndis.gov.au/node/10700/revisions/55826/view page 73 of 119

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FOI 25/26-1771 the creation of new participant pathways The new planning framework s \support needs assessment\nbudget model and flexible budgets.

What won’t be changing on October 3?

We want to reassure participants that for most, there won’t be major changes to the way they experience the NDIS right now.

What is not changing is the purpose of the NDIS.

The NDIS will continue to provide participants with disability-related supports.

What is the purpose of the new legislation?

The new legislation aims to:

cCreate the scaffolding needed to progress key NDIS Review recommendations in partnership with people with disability and the disability community.    Clarify the intention of existing legislation

How will the new legislation affect NDIS participants?

Participants may see changes in:

how their eligibility is assessed the supports that can be funded by the NDIS how their plans are managed how their funding is allocated and needs to be spent requirements for information gathering for eligibility reassessment.

What are NDIS Rules?

The NDIS Rules sit under the NDIS Act and provide details about how the NDIS operates.

States and territories are involved in the approval process for NDIS Rules. Legislative instruments may be made by the Minister for the NDIS after consulting with affected stakeholders. Many of the changes to the NDIS will be implemented through new NDIS Rules. The new NDIS Rules will outline how people can access the NDIS, what assessments are needed, and how budgets will work. Rules will be developed with people with disability, their families and carers and the disability sector.

What is a transitional rule?

A transitional rule is a rule that the Minister for the NDIS can make within the first 12 months of the legislation being passed, ahead of final rules being agreed with states and territories.

When will the changes take effect?

The new NDIS laws come into effect on 3 October 2024. Some changes will happen as soon as the laws come into effect. These changes are about returning the NDIS to its original intent. https://www.ndis.gov.au/node/10700/revisions/55826/view

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Other changes will happen later when new NDIS Rules are made. This includes the creation of new participant pathways and the new planning framework — support needs assessment, budget model and flexible budget.

Will there be consultation on these changes?

The changes were subject to consultation and consideration by the disability community, disability representative and carer organizations, the NDIS Independent Advisory Council, states and territories and the Community Affairs Legislation Committee.

There will continue to be opportunities for consultation to shape how these changes are implemented. Those directly impacted by key decisions about the Scheme will continue to play a key role in developing the detail and implementing the reforms.

What is the new planning framework?

the new planning framework guides how the NDIS will operate. It explains how people can access the NDIS, how their needs are assessed, and how flexible budgets are created.

Because of changes to the legislation, plans will be built differently in future. This means there will be 2 kinds of NDIS plans.

If your plan was developed through the current planning approach, this will be called an old framework plan.

If your plan is developed using the new assessment model, this will be a new framework plan.

English is not my first language. Will there be translated information about the NDIS legislation?

the NDIA is committed to ensuring all communications on legislative changes are accessible to everyone.

Key information will be translated into 17 languages, including Auslan, to reach as many people as possible.

The NDIA is working with the wider community to test and produce materials in a range of accessible formats including: Easy Read Auslan Braille.

Transition, future changes and co-design

What specific steps is the NDIA taking to ensure a smooth transition? +

We are fully committed to ensuring we reach every person — including those who may live in more rural and remote areas or have unique accessibility or language needs.

The NDIA has begun an extensive communications campaign designed to ensure our more than 660,000 participants, as well as their supporters, know what they need to about changes to the NDIS Act.

The NDIA will continue to be clear on what is changing and when, so participants and their supporters can be assured that future changes will be supported with transparency and communication.

How will the NDIA work with the disability community to ensure that the needs and concerns of participants are addressed throughout the implementation of these changes?

tIt is essential people with disability continue to have a voice in how the detailed design is done and how the changes are implemented. The NDIA has been delivering reform in partnership with people with disability and the disability community over the past 2 years. This includes key partnerships with the Disability Representative and Carer Organizations and the Independent Advisory Council.

Throughout July and August this year, the Agency’s Co-design Branch delivered 56 activities, including consultation on the legislative changes to come into effect on 3 October 2024.

We have learnt a lot from these activities and continue to improve the way we work together with the disability community. In June 2024, the NDIA and disability organizations from across Australia shared a commitment to work together on reforms to the Scheme.

WOrking in partnership with the disability community remains the cornerstone of implementing change as we move forward.

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Changes will be supported with transparency and communication. FOI 25/26-1771

What if there is a case for a support to get on the list? What do we do?

The ANDIS Evidence Advisory Committee (EAC) will be established to provide independent and transparent advice to Government on what works for participants.

The Committee will provide advice on the evidence base for therapeutic supports accessed through the NDIS, improving outcomes and ensuring better value for islandicants.

This will ensure the supports funded under the Scheme are beneficial, safe, evidence based and cost effective.

The work of the Committee will be an important input into the development of the final NDIS Support Rule which will be developed with the disability communityand States and Territories.

What will be co-designed going forward?

New co-design working groups have started meeting and will be steering a range of co-design and engagement activities including future changes to the NDISas a result of legislative change.

Key measures such as support needs assessments and budget models will be subject to ongoing co-design.

We will keep looking for new ways for people to have a voice and shape the work we do together.

NDIS Supports (s 10)

What is and is not a NDIS support?

The Government has released lists of what NDIS participants can and cannot spend their funding on.

The lists include items that are NDIS supports and items that are not NDIS supports.

Participants who need specific items for their disability will still be able to access those items through these lists.

These lists are based on existing guidance, so in most cases there is unlikely to be any change to the supports a person is currently using.

If you’re unsure, there are a few things you can do:

• read the NDIS Supports list (7)
• we’ll also be sending a link to all participants
• speak to your Local Area Coordinator, Early Childhood Partner or Support Coordinator
• if you’re still unsure, call us on 1800 800 110.

How long will I get to change my supports after the legislation change?

From 3 October 2024 you must use your funding to purchase services, items and equipment that can be funded by the NDIS.

We will work with you to help you understand the new rules and access supports that are NDIS supports.

What if | am delivering supports / accessing supports that are now on the non-NDIS support list?

The Government has released definitions of NDIS supports making it clear what NDIS funds can and cannot be used for. These definitions are based oneexisting guidance.

Lists of specific items that are allowable NDIS supports and those that are not allowed are on the NDIS website.

If a support is included on the list showing what is not an NDIS Support - it is not allowed to be funded from NDIS plans from 3 October 2024.

A transitional rule allows participants to continue to access supports that are not NDIS supports if they were specifically identified as reasonable andnecessary before 3 October 2024, for the duration of their existing plan.

This also includes situations where the Administrative Appeals Tribunal has decided that the support should be funded as a reasonable and necessarysupport.

This rule does not apply to sexual services, alcohol or drugs. These supports are specified in the primary Act as non-NDIS supports.

NDIS participants will continue to receive the disability-related supports they need. However, the NDIS was not designed to pay for the cost of everydayexpenses.

How can I provide feedback or raise concerns about the changes to my support?

You can contact your local area coordinator, early childhood partner or support coordinator.

You can also contact us .

It is likely that many participants will accidentally or unknowingly use their funding on something not classified as an NDIS support. What will happen to them, will there be a transition period to help people to adjust to the changes?

We know it will take time for people to learn about and understand the new NDIS support lists and we’ve heard participants’ concerns about what may happen if someone accidentally buys something which is not an NDIS support.

That’s why there will be a transition period for the first year (12 months) to help people to understand the new NDIS Supports lists.

We will work with participants who make mistakes to make sure that they understand the NDIS supports lists.

What if I make a mistake and accidentally purchase a support that’s on the ‘out’ list?

A person who makes a mistake and claims an item which is not an NDIS support will not have a debt raised for first or second mistakes made in claiming where the support is worth less than $1,500.

This means the NDIA must contact participants twice to explain what is and is not an NDIS support before any debt of less than $1,500 is raised against them.

The rule applies to all participants (including participants who self-manage their funding), nominees and child -representative for a 12-month period commencing from 3 October 2024.

For NDIS providers, it applies for 30 days.

This does not apply if a participant purchases illegal items with funding from their plans.

If incorrect claims are repeated or fraudulent, we may take further action.

Tirmer actions can include raising a debt or moving the participant onto an Agency-managed plan.

What happens with purchases over $1500?

In the situation where the cost is above $1500 the transitional rule does not apply, and a debt will be raised.

However, it is important to note that any debts related to purchases for $1,500 or more for non-NDIS supports can be written off or waived under the existing provisions of the NDIS Act.

This includes waiver under section 195, which has been updated to allow a debt to be waived in ‘special circumstances’ if the participant unintentionally or unknowingly breaches the Act, regulations, or rules.

A also allows consideration of the participant’s disability as part of a holistic assessment of whether special circumstances exist.

The also allows consideration of the participant’s disability as part of a holistic assessment of whether special circumstances exist.

If a debt arises for payments made for non-NDIS supports, it will only be recovered when it is appropriate to do so in line with the Commonwealth policy on debt recovery.

The NDIA will keep using a structured process for debt management, focusing on compliance and audit activities on repeated or intentional non-compliance.

We’ll always consider the individual circumstances, with education and support being the first consideration, particularly during the transition period.

This isn’t about trying to catch people out – we know participants want to do the right thing.

NDIA ‘Safety Net’ for debt

the NDIA has put in place a process that means if the Agency was ever to pursue a debt against a participant (in relation to section 10) – the NDIA CEO would need to sign off this decision first.

This safety net is in place to ensure that raising any debt (in relation to section 10) against a participant would be an absolute last resort and such a decision would never be automated, rather it would not proceed without thoughtful consideration at the most senior level of the Agency.

Purchases or provision of supports prior to 3 October 2024

Please note that the new requirement to spend NDIS amounts only on NDIS supports does not apply to any support with a service or purchase date before 3 October.

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This does not apply if a participant purchases illegal items with funding from their plans.

What if evidence from my treating professional states I need a support on the ‘out’ list?

If you think an item that isn’t a NDIS support is better for you, you can ask to substitute that support.

Only some supports can be replaced. You can only spend your funding on a substitution if we have agreed in writing that you can buy this support.

There are a few criteria that must be met before we can approve this. The Rules say which types of supports can be replaced.

The substituted support must also:

• replace one or more supports that are NDIS supports
• be the same price or cheaper than the NDIS support it is replacing, annd
• be likely to provide the same or better outcomes than the NDIS supports it is replacing.

You can view the NDIS supports on the Our Guidelines page.

What is a replacement support?

in some specific circumstances, we can fund supports that are not NDIS supports.

We call these replacement supports.

When we say replacement support, we mean the service, item or equipment you would like to use instead of the NDIS support or supports in your plan.

only some supports can be replaced and only if we agree in writing can you buy this support.

A replacement support isn’t an extra support. It replaces an existing NDIS support or supports in your plan.

to find out what can be considered as a replacement support, see `What does NDIS fund?

When would a replacement support be requested?

we know that every participant has their own unique needs, and in specific circumstances a participant might need to use their funding for a support that is not a nfis support.

participants can ask for a ndis support to be replaced with certain non-ndis supports. These are called replacement supports.

this will enable participants to request a replacement of their existing support with a support that is not a nmis support.

tnis may occur in circumstances where a standard item might provide better outcomes and cost the same or less than a nis Support.

a replacement support may include household items, or very specific items that support a participant’s unique accessibility or communication needs.

replacement supports must be from this pre-approved replacement supports list.

institutions can be made for the items specified below:

standard commercially available household items smart watches tablets smart phones apps for accessibility/communication purposes

for more information about replacement supports including how to apply for them, see What does Ndis fund?

what’s the process for a replacement support?

to get a replacement support approved, the agency needs to be satisfied the replacement support will provide the same or better outcomes and cost the same or less than another ndis support that is already in the participant’s plan.

Participants must apply for and receive approval of a replacement support before purchasing the support. https://www.ndis.gov.au/node/10700/revisions/55826/view Page 78 of 119

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It cannot be done after purchasing a non-NDIS support.

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Participants can fill out an application for a replacement support on the NDIS website or provide the same information in an email or over the phone.

If your application for a replacement support for an item is not approved, you can’t apply for that same replacement support again for 12 months.

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### Replacement Support Example The NDIS is not designed to fund items such as an iPad or Apple watch.
However, should a participant know that they are able to communicate with their loved ones or a worker by using an iPad – rather than a specialist and more costly piece of equipment – then they can request the Agency to fund this.
The NDIA will then consider this request and may well say ‘Yes, absolutely that makes sense – so we will fund that on this occasion.’
That’s a really clear example of replacing a more expensive item with a better, more cost-effective solution. This just makes sense.
It’s important to note the list of replacement supports won’t apply for every participant.
The funding of a replacement support will only benefit some participants, who due to their unique circumstances, are clearly able to demonstrate that a specific item or support, will benefit them and provide a better, more cost-effective option.

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h3. Is there someone I can ask at the NDIA to check that I am doing the right thing? You can contact your local area coordinator, early childhood partner or support coordinator to help you understand what supports you can buy.

You can also  contact us .

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h3. How Will the NDIS Ensure This Process is Easy and Accessible? We are committed to ensuring that all communications about the Government changes are accessible to everyone.
That's why we are working with the sector and our suppliers to test and produce materials in a range of accessible formats, including Easy Read documents, animations/videos and Auslan.
An important part of our website accessibility is that content can be easily accessed, including for those using screen readers.
We are working with the sector to develop and test messaging and agile approaches to producing accessible content.
Key information will be translated into 17 languages, including Auslan, to reach as many people as possible.

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h3. Why is The Change To Section 10 Of The NDIS Act 2013 Necessary?
We have heard consistently, particularly from participants self-managing their supports, that it is not clear what they can spend their funding on.
Making it clear what the NDIS does, and does not, fund will help participants make more informed choices about what they can use their funds for.

The proposed amendments to Section 10 of the NDIS Act enable the creation of new rules (Category A) that outline what is and is not an NDIS support.
It’s going to take some time to make a Category A rule. We'll work closely with the disability community and state and territory governments to understand what should and shouldn’t be included.

In the interim, the Minister may create a transitional NDIS Supports rule. This will be in place as soon as the instrument is created and will have effect until the new Category A NDIS supports rule is agreed.

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h3. Is Short Term Accommodation (STA) An NDIS Support? Yes, short term accommodation (STA) is included in the 'supports that are NDIS supports' list.

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h3. How Does STA Work? STA is designed to help informal supports continue their caring role. It is one option that provides participants and their informal supports time apart.
STA allows participants to stay away from their homes and informal supports for a short time. It can be funded for up to 14 days at a time to a maximum of 28 days per calendar year.
https://www.ndis.gov.au/node/10700/revisions/55826/view

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Revision of Frequently asked questions about legislation from Wed, 10/15/2025 - 15:58 | NDIS FOI 25/26-1771 STA funding can be used for assistance with self-care or community access and short-term accommodation. It cannot be used to pay for day-to-day living costs such as food and groceries, lifestyle costs or travel.

STA cannot be used to pay for items on the list of non-NDIS supports.

Providers offering STA in a centre or group residence may include meals and activities within the daily rate charged – in line with the NDIS Pricing Arrangements and Price Limits – however these cannot be included if the participant chooses to use STA in an individual setting.

We know there are still some questions about what can be claimed under STA, particularly if you want to use a hotel or other accommodation options. A new operational guideline about STA will be available in early 2025 with more information.

We will keep you updated on any changes, and further information will be shared when it is available.

How is STA funded?

STA is funded in a participant’s core budget if it relates to their disability support needs, and where it is reasonable and necessary.

It does not need to be stated in a participant’s plan.

Participants can access STA as part of the ‘assistance with daily life tasks in a group or shared living arrangement’ category on the NDIS supports list.

The NDIS funds standard rates for STA, which are available in the NDIS Pricing Arrangements and Price Limits.

Generally funding for STA is for a group price, unless there is evidence that a participant needs individual support.

STA cannot be used to pay for items on the list of non-NDIS supports.

Does STA cover the cost of transport?

Participants cannot use STA funding to pay for transport to the accommodation funded through STA.

If a participant wants to access STA supports far away from their usual home, the cost of travel is considered a day-to-day living expense they must typically fund separately. Participants should consider this when choosing an appropriate option. Some participants may have existing funding within their plans covering transportation costs related to activities or other forms of assistance provided by them.

A provider supporting someone who regularly requires assisted transport due to disability might include those expenses alongside accommodations services offered.

Can STA be used for holidays?

No. STA is not intended for holidaying purposes; it’s designed as respite time apart between individuals & informal caregivers.

STA cannot be used to pay for items on the list of non-NDIS supports.

The NDIS will not provide funds towards: – cruises, holidays packages, holday accomodation and airfares, passports, visas, or vehicle/travel insurance delivery of support in another location - speak with your coordinator if you need help planning ahead!

is available at https://www.ndis.gov.au/

Participants requiring ongoing care during vacation periods can continue utilizing standard plan provisions instead.

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If participants are living with people who offer them support throughout their day or week, and who have ILO funding in their plan and an ILO arrangement in place, the changes to Section 10 in the Amended NDIS Act (NDIS supports) will not impact payments for these supports. The supports provided must be in line with the participant’s ILO service proposal and the ILO Operational Guidelines and Section 10 requirements for NDIS supports.

The new NDIS transitional rules covering these supports align with existing ILO policy. They aim to ensure participants are not using their NDIS funding to pay for their rental costs and are using their NDIS funding to purchase NDIS supports under an agreed ILO arrangement.

Participants, their families and supporters interested in considering ILO arrangements should contact the NDIS or a local area coordinator for more information.

A new policy on ILO will be developed through co-design and released mid 2025.

Is animal therapy an NDIS support?

Animal-assisted therapy can be an NDIS support - therapeutic support

Animal-assisted therapy is not the same as ‘animal therapy’. Animal-assisted therapists may use an animal to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy.

Animals can be used as therapy tools, just like a board game, Lego, or a swing could also be used as a tool in a therapy session.

For example, a psychologist or counsellor may use an animal in therapy sessions to assist a participant to calm, focus or regulate whilst the counselling/psychology session is undertaken.

An occupational therapist may use an animal in therapy sessions to assist a participant to participate in an activity such as walking, standing, balancing etc. In these interventions, the animal may be used by the therapist to help the client meet specific goals but the therapy is delivered to the participant by the allied health professional, with the animal used to support participation.

Animal therapy is not an NDIS support.

The activities which are provided for people to have a positive experience with an animal such as engaging with puppies or riding a horse might be called ‘animal therapy’ by the provider of the service.

Recreational, sporting or social activities involving animals could also be called animal therapy.

These activities are not animal-assisted therapeutic interventions and are not NDIS Supports, even if the provider of the service is an allied health professional.

What about supports to participate in social and recreational opportunities that include animals?

the NDIA acknowledges that NDIS participants may engage in programs that include animals to provide sporting, social and recreational opportunities for people with disabilities, and capacity building support.

This may include for example, participation in horse riding.

If NDIS participants need extra help to participate in horse riding activities because of their disability, the extra help can be funded in their plan.

This extra help could be a support worker or assistive products that help the participant engage in the activity when it is happening.

Participants might also use their therapy supports budget to work with a therapist to build their skills to do the sporting, social or recreational activity more independently in the future.

NDIS participants will still need to pay for the general costs of their sporting, social or recreational activities as these are costs that everyone must pay for these kinds of activities.

For example, everyone who wants an activity delivered to them has to pay for that activity themselves whether or not they have a disability. The bans on therapy supports like ‘gaming therapy’ or ‘yoga therapy’, does that include social group programs which include these strategies? Noting also that most therapists utilise some type of games in therapy sessions as standard practice, as part of building various skills.

Supports that provide evidence-based therapy to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence based therapeutic supports can only be delivered by an allied health professional.

A redactedEvidence based therapists may use a variety of tools to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy. This may include board games, online games, Lego or an animal. The therapy is delivered to the participant by the allied health professional and the tool is used to support participation.

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What about if my activity is delivered through a disability-specific group or centre-based program?

If your activity is being delivered through a group and center-based program and the costs of the activity and the support you need are fully covered by the hourly rate charged by the provider in line with the NDIS Pricing Arrangements, you can purchase your group and center-based program using your NDIS funds.

If your group and center-based program does not cover the costs of an activity within the hourly rate they charge to support you in that activity then you will need to pay for the cost of the activity yourself.

For example, if your group and center-based program goes bowling and the cost of bowling is not covered by the approved hourly rate then you need to pay for these costs yourself.

Is Lego therapy included on the out list? Do delegates have clarity about therapy supports and which supports are allowed?

Supports that provide evidence-based therapy, to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence-based therapeutic supports can only be delivered by an allied health professional or appropriately qualified professional.

A variety of tools may be used during sessions including board games, online games, Lego or animals; however it’s important this isn’t considered a recreational pursuit but rather part of structured intervention assisting both therapist & participant engagement through participation facilitated via tool use.

The NDIS doesn’t fund activities without best quality evidenced based practice nor those provided outside appropriate qualifications/training - see What Does The NDIS Fund?. Training on all legislative changes has been distributed amongst NDIA staff with guidance updates across systems too!

Can NDIS funding be used to purchase pet insurance for assistance animals?

NDIS funds cover purchasing support animal plus associated expenses when approval granted from within agency guidelines – though not covering premiums paid towards insuring said creature! More information regarding these types exists under Our Guideline– Assistance Animals .

Funding cannot extend toward acquiring standard companion pets alongside related costs:

Pet food, toys or accessories Veterinarian costs Pet boarding Pet grooming Pet Insurance Taxidermy and Pet cremations / burials

Is specialised driver training an NDIS support?

Driver instruction involving specialized vehicles is eligible as per the supports list. A specialist instructor possesses experience teaching individuals disabilities whilst holding registration license applicable State Territory jurisdiction.

Current operational advice remains relevant here also: Our guideline Vehicle modifications driving assists outlines potential funded options including occupational therapists assessments; instructors facilitating practical lessons where participants plan drive vehicle themselves & additional sessions addressing disability-related learning challenges.

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**Are disability specific bicycles, including electric bicycles, considered an NDIS support? **

Yes. Bicycles or tricycles, with or without an electric motor, that include disability specific features, or have been designed to meet the disability specific needs of a participant, are an NDIS support.

This is because they are considered an assistive product for recreation and can be funded if they also meet the ‘reasonable and necessary’ criteria applied to all NDIS supports.

The costs associated with adapting or modifying a standard bicycle or tricycle to meet a participant’s disability specific needs may also be an NDIS support. HHowever, in these circumstances the participant, or their family, would need to self-fund the cost of the bicycle or tricycle that is being adapted or modified.

Standard, non-modified, bicycles or trycles including electric bicycles are not NDIS supports.

In some specific circumstances, the NDIS may fund supports that are not listed as NDIS supports. These are called replacement supports. Electric bicycles are ot considered standard commercially available household items and therefore are not a support for which a replacement can be requested.

Are sexual services an NDIS support?

Under the laws of the NDIS sexual services can’t be funded.

Sexual services is not defined in the legislation but is given its ordinary meaning by the NDIA.

Sexual services are taken to include any sexual conduct undertaken with a participant for payment or reward, including direct physical activity between a participant and another person for the purpose of sexual gratification.

This includes all services that may be provided by a sex worker.

The NDIS will continue to provide reasonable and necessary funding to participants to access the disability related supports and services they need.

This includes other sexuality related supports due to a participant’s disability, for example adaptive equipment, sex counselling and individualised sexual education supports where reasonable and necessary.

**How does the allowable NDIS supports list work? **

the list of allowable NDIS supports is not exhaustive, meaning it does not exclude items that are not specifically listed.

The purpose of the list is to clarify the types of supports that fall under the overarching description. It is important for participants to know that for something to be considered an NDIS support, it must fit within the overarching description provided in schedule 1 (however it does not have to be specifically listed) and of course, must not be included in the non-allowable NDIS supports list.

The NDIS support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience.

The NDIS support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience. What does this mean? You should ensure that the people providing your high intensity daily personal activity supports have relevant qualifications and/or training to deliver the support to you safely and appropriately. The NDIS Quality and Safeguards Commission provides guidance which describes the skills and knowledge that NDIS providers and workers should ensure they have when supporting participants receiving high intensity daily personal activities. You can find more information about this guidance on the NDIS Commission website https://www.ndis.gov.au/node/10700/revisions/55826/view.

**Are modified fluids and thickeners NDIS supports? ** Modified fluids and thickeners are NDIS supports. They are what we call disability-related health supports . These include:

ullet low-cost assistive technology – equipment, technology, or devices to assist with feeding and swallowing needs bullet modified foods including liquid thickener products bullet help to prepare specific foods which you can safely eat bullet a support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

Are dietetics/dietitians NDIS supports?

As an evidence-based therapy, dietetics is covered under ‘Therapeutic supports’.

The list of supports detailed under each category in the list of Supports that are NDIS supports is not exhaustive.

The NDIS will fund dietetics where the participant needs this therapeutic support due to their disability and it meets the reasonable and necessary test.

The NDIS Pricing Arrangements 2024-25 (PAPL) includes dietetics under the ‘Capacity Building – Improved Health and Wellbeing’ category (pg. 81-82).

The PAPL is currently being reviewed and will be updated to be consistent with current practice.

Would food processors and aerators be considered exemptions to the supports that are not NDIS supports list?

Based on the NDIS Transitional Rules 2024, food processers, including the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, are not NDIS supports.

These are classed as a day-to-day living costs.

What are dysphagia supports?

A Dysphagia supports are what we call disability-related health supports. Generally, if a participant has dysphagia which is ongoing and directly related to their disability, we can fund dysphagia supports for them. We will need evidence to support this, such as reports or assessments from a speech pathologist.

Dysphagia supports we may fund include:

• low-cost assistive technology – this means equipment, technology, or devices to help you eat and drink
• modified foods including liquid thickener products
• help to prepare specific foods which you can safely eat
• a support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

to help you manage dysphagia, we may also fund a speech pathologist to:

• make a mealtime management plan, sometimes called an oral eating and drinking care plan, which describes how you can eat and drink safely
• train your support workers, family or carers in your specific disability-related dysphagia support needs.

Based on the NDIS support transitional rules, either the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, would not be an NDIS Support as it would be classed as a day-to-day living cost.

If the participant needs further information, they can contact their My NDIS Contact or Support Coordinator.

Can the NDIS fund meal preparation or delivery services?

Yes, the NDIS can fund the cost of meal preparation and delivery, but not the cost of food or ingredients. If your disability makes it difficult to prepare meals, you are using funding for supports like a support worker or meal delivery services.

The Meal preparation and delivery services must provide itemised invoices separating the cost of food from preparation and delivery costs. Services like Uber Eats or fast-food platforms typically don’t meet these requirements as they do not provide the necessary separation.

For detailed guidance, you can refer to Our Guideline – Nutrition Supports including meal preparation .

What if my support worker is unavailable or I live in a rural area?

If your plan includes funding for a support worker to help with meal preparation, and the support worker is temporarily unavailable, you are using this funding f flexibly for meal delivery for a short period.

This arrangement should be temporary, and you may need to provide evidence if it extends for a longer time. In rural areas, meal delivery providers must also present itemized invoices to meet NDIS requirements.

Does the NDIS fund groceries, fast food, or dietary supplements?

No, the NDIS does not fund groceries, fast food, or takeaway services, as these are considered everyday living costs for everyone. Dietary supplements are generally not funded unless they are prescribed or recommended as part of managing a disability-related need.

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NDIS

For example, if a healthcare professional determines that your disability requires SpL28 | Lobiements, these may be considered under certain circumstances, provided they meet the NDIS funding criteria.

how decisions about meal preparation supports made, and what evidence needed? + Decisions about funding for meal preparation supports are based on your individual plan and the NDIS funding criteria. If included in your plan, this may be as a stated or non-stated support.

Providers must issue itemised invoices for meal preparation and delivery claims. While a quote is not usually required, if additional funding is sought or the arrangement extends beyond a short-term period, evidence such as a recommendation or plan change request may be needed.

are household items recommended by qualified speech pathologist or APD on replacement supports list? + Standard commercially available household items are included on the Replacement support lists. Household items that are required, recommended by a certified speech pathologist or dietician, such as blender to prepare participant’s special diet would be considered replacement item.

If participant wishes have these supports included their plan they would need apply using replacement support(% application process.

are parenting programs funded ndis? + The NDIS funds reasonable necessary supports help children with disability significant developmental delay work towards goals. We can only fund supports that are included listing Supports that are nDis supports. We cant fund things are that not an Ndis support. the new rules clarify that the NDIS does not fund general parenting programs. By general parenting programs, we mean programs available all parents that help build parenting skills. This approach aligns with guidance place before legislation took effect 3 October 2024.

how early intervention development delay supports are available children their parents? +Early intervention supports for children with disability developmental delay focus helping children, families carers work toward specific goals identified in their NDIS plan. Early intervention supports also build family’s capacity alongside child’s. Parents carers may participate one-on-one group sessions other parents and carers who have similar goals within their child’s NDIS plan. These programs designed build their capacity maximise independence development building capacity skills of child’s families carers. parenting support can provided people disabilities who parent through their NDIS plan. Where an NDIS participant is a parent has arrangements their NDIS plan to support them in their parenting role because disability those arrangements do change. our Early Childhood Approach{% and Early Connections[% OGs outline how we help children with disability get support they need. We will continue update guidelines as implement legislative changes. is art music therapy independent review complete? + The independent review Art Music Therapy now complete. We received final report from Dr Stephen Duckett AM. We consider his recommendations developing operational guidance ndis Pricing Arrangements Price Limits (PAPL). the updated operational guidance published coming months. Dr Ducketts% report be also published full on our website including key information Easy Read Auslan. Until new guidance released later this year there no changes fo the status music art therapy nDis Supports. For more information refer: Independent Review Ndis Funded Music Art Supports | NDIS latest media release. https://www.ndis.gov.au/node/10700/revisions/55826/view Page 85 of 119

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Funding amounts, components, periods (s33) (new)

A funding period is the time that part of a participant’s funding becomes available, and how long it needs to last. Participants can spend up to the amount of funding available in that time. Funding periods can apply to either the total amount of funding in participant’s plan, or funding component amounts.

What is total funding amount?

Plans now include a total funding amount. This shows the total amount of funds allocated to all reasonable and necessary supports over the length of a paticipant’s plan.

The funding is divided into funding components, like Core, Capacity building, or Capital. The total amount for each funding component will be made available to you in specific time intervals called funding periods. Each funding component has its own funding periods.

What are funding components?

Funding components group together related types of supports in a particpant’s plan. Each component has an allocated amount that can be used to purchase supports covered under that component.

For example, the Core funding component might include support for daily activities, while Capacity Building could cover therapies or training.

When are different funding periods being introduced and who will be affected?

different funding periods are being introduced from 19 May 2025 to:

help make sure supports are available when participants need them reduce the risk of running out of funds early.

This change will be rolled out gradually. Participants will not be impacted until they receive a new or reassessed plan following discussion with them to understand their circumstances.

Funding periods will usually be set at 3-months on the basis this gives participants flexibility but also helps them manage their budget so their funding lasts the full length of their plan.

Funding periods won’t change the total funding amount, they only change when participants can access their funds.

Why have different funding periods been introduced?

different funding periods have been introduced to help participants manage their NDIS funding by providing access to regular, manageable amounts over time, rather than all at once.

Funding periods will usually be set at 3-months on the basis this gives flexbility to particpants but also helps participants mange budgets.

This wont happen until participants get a new or reassessed plan following discussion with them to understand their circumsances.

Will the total amount of funding in a participant’s plan change?

No, funding periods don’t affect a participant’s total budget, only when funding will be made available across the duration of their plan

Can unused funding be rolled over to the next funding period?

at the end of each funding period, any unspent funds will rollover into the next funding period in the same plan. This means the unused funding will be added to the new funding period. However, funds will only rollover during the same plan.

This approach ensures that support is availble as needed over time.

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**Can funding from a future funding period be brought forward? ** Funding from a future funding period generally cannot be brought forward.

in exceptional circumstances, the NDIA may bring forward a future funding period if there is an urgent need. This wont change the total amount of funding in the splan, so careful budgeting is still needed to ensure theres enough funding to meet support needs later in the plan.

A participants situation has changed and they need more or different supports, they can contact the NDIS to request a change to their plan.

it’s important for participants to ask for help early, before funds run out.

Why are funding periods generally 3 months?

funding periods are more effective when set at a duration that isnt over an extended period. unding periods will usually be set at 3months on the basis this gives flexibility to participants but isn’t so big as not to be in line with budgets and/or funds provided to people in other aspects of life.

staged funding is a common approach across Australian Government programs. It means funding is provided in parts over time, rather than all at once.

this helps people manage their budgets and supports consistent use of funding over the length of the plan.

other government payments like the age pension also use set funding periods.

How is the length of a participant’s funding periods decided?

Funding periods can vary in length. They may be one, 3, 6, or 12 months, depending on the participants needs. in most cases, the NDIA will begin with 3month funding periods when discussing a participants plan.

the length of funding periods is based on the participants individual circumstances including:

• their preferences
• their support needs
• any identified risks
• the total funding in their plan
• the types and costs of supports
• how they have used funding in previous plans some supports may require shorter funding periods, such as one month. Others, particularly those involving more complex needs, may require longer periods.

Can funding periods be different lengths in a participants plan?

yes, funding periods can vary in length within a participants plan. For example, a participants plan might have funding periods of one, 3, 6, or 12 months.

a participant may also have one funding component amount with 3month funding periods and another component amount with shorter, onemoonth funding periods.

mmost plans will have more than one funding period. If a participants plan lasts longer than 12months, theyre always going to have more than one funding period.

each funding period will start immediately after the previous one ensuring that the participant wont be left without funding.

the participants plan will show whether funding periods apply to the whole plan or specific funding components amounts. It’ll list dates each funding ends starts and when it ends as well as showing how much money is available during this time.

for existing plans which already include an annual (12) monthly payment cycle these payments remain unchanged for now until reassessment occurs at some point later on.

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FOI 25/26-1771 daily supports (like in-home care)

consider the number of days in each period, including weekends and holidays.

one-off or setup supports (like assistive technology, home/vehicle modifications, or medium-term accommodation) may be fully funded at the start or when needed. Unused funds can roll over to the next period.

enteral feeding products are funded for 12 months at the start of each year.

Participants might also get more funding upfront for:

e behaviour support planning

e changing needs or situations (e.g. hospital discharge)

e intensive capacity building

e bulk buying consumables (e.g. continence products).

How are funding periods managed? (new)

Funding periods are managed based on the participant’s chosen plan management option, offering flexibility to suit individual needs:

• Self-managed – the participant manages their funding and spends it according to their plan and within their funding periods.
• Plan managed – a registered plan manager manages the participant’s funding and helps ensure it is used correctly within the funding periods.
• Agency-managed – the NDIA manages the participant’s funding, ensuring it is spent in line with their plan and within their funding periods.

Where possible, this approach ensures that participants can choose the plan management type that works best for them, while also ensuring funding is used effectively across the funding periods.

How can providers help participants manage their budgets?

Support coordinators should work with participants at the start of their plan to establish a schedule of support that can be delivered within the funding allocated to each period. This ensures that supports can be provided consistently throughout the funding period.

Plan Managers will support participants to spend in accordance with their plan including within funding periods.

Providers must only deliver supports that are within the available funding for each period, and claims should be submitted promptly after services are delivered.

How will participants and providers see funding periods?

Participants will be able to see their funding periods in the participant portal, the NDIS app, and their plan document. They will have access to information about how much funding is available, how much has been used, and when the next amount will be available.

With the participant’s consent, Plan Managers and Support Coordinators will also be able to view this information in the provider portal.

Can a provider claim across 2 funding periods?

Yes, a provider can claim for services delivered in a previous funding period, as long as the dates of the invoice fall within the plan. The current funding period must have sufficient remaining or unspent funds rolled over from the previous period to cover the claim.

What types of supports may have different funding periods?

Some supports may have different funding periods based on how they are delivered. For example, high-cost regular supports like Supported Independent Living (SIL) may have monthly funding periods to align with service delivery. In some cases, participants may need more funding upfront, for example, to purchase assistive technology like a custom wheelchair. In these cases, more funding will be available at the start of the plan.

Where can participants and providers see details of funding periods?

Funding periods will be visible in:

• the participant portal
• the my NDIS app
• the plan document.

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FOI 25/26-1771 Participants will be able to see:

• how much funding is available in each period
• how much has been used
• how much funding has been released in the plan so far
• when the next amount will become available.

Plan managers and support coordinators (with the participant’s consent), can see funding period information in the NDIS provider portal.

Can participants request a review of a decision about the funding periods and total budget amounts in their plan?

If a participant is not happy with the funding periods and total budget amounts in their plan, they can request an internal review of their plan.

Why is capacity building not flexible with core?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

How will people who are Agency-managed have the same level of support and choice?

There are no changes regarding access to registered or unregistered providers as a result of the legislation changes.

We will help participants and nominees understand these changes and implement their plans. Participants can continue to access plan implementation support from their My NDIS Contact or, support coordinator, plan manager or other services such as recovery coaches if they are funded in their plan. Plan managers and support coordinators are expected to provide assistance to the participant to understand their funding options and choices.

If the participant needs additional assistance because of their supported decision making needs, they can ask for capacity building funding in their plan.

If participants want to access more flexibility with the ability to choose unregistered providers, they can have a discussion about their plan management type with their planner or local area coordinator.

Each plan can continue to have a mix of plan management types based on an individual participant’s needs and preferences.

Training for NDIA staff on supported decision making has been designed and will begin to be delivered from November 2024. This will assist planners to prioritise supported decision making when having discussions with participants.

Can a participant negotiate to ‘unstate’ a support during planning?

The purpose of stating supports in a participant’s plan is to ensure specific disability needs are addressed. It is therefore not something that would generally be changed in the planning process.

Is there going to be enough flexibility in these arrangements to enable plans to work for people with volatile needs?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

Participants will continue to be able to make change requests when their circumstances change. This includes requesting a variation for crisis or emergency funding as a result of a significant change to the participant’s support needs.

As well as there being s10 rules around allowable supports in place, will there be any restrictions on choice of registered providers for home and living supports?

The NDIS Provider and Worker Registration Taskforce recently provided advice to the Government on the design and implementation of a new regulatory model.

The Taskforce made 11 recommendations and 10 implementation actions covering provider and worker registration, some of which required an immediate response and others that will be designed with close consultation with the disability community. The Taskforce conducted thorough consultation, and this important process will continue.

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NDIS

The NDIS Quality and Safeguards Commission will progress Rule changes LO MandatS registration for support coordination, platform providers and SIL. Consultation on these changes will commence shortly. The new Rules will allow for a period of transition to the new mandatory registration arrangements. Currently, if a participant’s plan is Agency-managed, there are some constraints in place, including that they must purchase from registered NDIS providers only.

Under the SDA Rules, SDA providers must also be registered.

Why do supports need to be listed in separate components? +

A funding component amount in a plan might include funding for more than one support category. This means a participant can choose how to spend their funding across all the supports under that funding component amount. For example, in the same funding component amount we can include any funding for:

• transport
• consumables
• assistance with daily life
• assistance with social, economic and community participation.

Eligibility reassessments (S30)

Why are new letters being sent to participants about the eligibility reassessment process? +

We have made some immediate changes to improve the process for eligibility reassessment for participants, families and their carers.

We understand eligibility reassessments can feel overwhelming, and we want you to know what information is required to support your eligibility reassessment. We have now introduced new eligibility reassessment letters which outline more detail about the types of information you may wish to provide. This also gives you the opportunity to provide us with information we can’t reasonably get in a different way. The new letters: tell you an eligibility reassessment has started, and why are clearer about the information you may wish to provide tell you that you have 90 days to supply this information. The new letters are the second step in our plans to address feedback from the disability community. We will continue to streamline and simplify the eligibility reassessment process to ensure you can easily understand and navigate it. If you need more time, you can call us on 1800 800 100 or contact us{/% or your my NDIS contact for help.

What are the new timeframes to provide additional information and when does this change commence? +

We have extended the timeframe for participants to provide additional information to support eligibility reassessments from 28 to 90 days. This came into effect on 30 January 2025. Participants who are notified about an eligibility reassessment will now be given 90 days to provide information to help us understand if their support needs have changed and whether they still meet the eligibility criteria for the Scheme. We understand these requests can feel overwhelming and takes time to get information. Participants will now have more time to get information to us.

Will the timeframe extension apply if | am currently undergoing an eligibility reassessment on 30 January 2025? =

Yes, participants who have already received a request to provide information due to their eligibility being reassessed and need more time, can contact us or their my NDIS Contact for help.

####### What is the purpose of an eligibility reassessment? + Eligibility reassessments help us understand if a participant’s support needs have changed and whether they still meet the eligibility criteria for the Scheme, particularly if they have received early intervention support through the NDIS Early Intervention pathway.

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The NDIS Early Intervention Pathway

The NDIS Early Intervention pathway is mainly accessed by children in recog ich ae when we support children early, it can improve outcomes and reduce their need for supports later in life.

While eligibility reassessments have always been a part of the NDS, we acknowledge the experience may be new for some participants. We understand these requests can feel overwhelming and takes time to get information.

Participants will now have more time to get information to us.

How does the eligibility reassessment process work? +

We send a letter to a participant (or nominee) to let them know about the eligibility reassessment and that they can provide additional information.

We understand that it can take time to get this information. That’s why we have extended the timeframe for participants to provide additional documentation to support eligibility reassessments from 28 to 90 days. If the information isn’t available in 90 days, the participant (or nominee) can ask for more time.

If we decide someone isn’t eligible or they don’t respond to our request within the timeframe, we may cease their access to the NDIS. But we will make multiple efforts to contact you so we can talk to you about support needs.

Why is this changing? +

We understand these requests can feel overwhelming and it takes time to get information.

Participants will now have more time to get information to us. We recognise there is work to be done with participants and the disability sector to improve the eligibility reassessment process.

We are working to strengthen our approach through:

• better communication with participants and families about what is involved during an eligibility reassessment
• providing more time for people to supply the agency with relevant information about their evidence of eligibility and whether it has changed
• improving the communication and resources participants receive when they undergo the reassessment process.

Foundational Supports

Do the legislative amendments address foundational supports? +

The amendments don’t directly address foundational supports; the focus is on strengthening the overall framework of the NDS.

This includes ensuring that necessary supports are available to participants, which may involve foundational supports being addressed indirectly as part of the broader reforms and improvements to the Scheme.

Access (s21)

What are the changes to access? +

New participants will be informed if they meet access to the NDIS by meeting the:

• disability requirements (s.24)
• early intervention requirements (s.25)
• both the disability and early intervention requirements.

In the future, participants will be supported by the appropriate participant pathway, depending on how they meet access.

What will the changes to access mean for participants? +

In the future, participants will be supported to have a more tailored planning experience and funding outcomes, depending on how they accessed the NDIS. The impact of this change will happen later, once new pathways are created.

It will take time to create the new pathways, as we will work together with people with disability on how these can be best implemented to ensure the needs of participants and the Agency are met.

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How do the changes impact early intervention?

People who meet access to the NDIS under the early intervention requirements will be supported by the new early intervention pathway once it’s created.

Notice of impairments (S32BA)

What is a Notice of Impairments? +

Currently, all new participants to the NDIS receive an access decision letter which says if access was met under the disability requirements, the early intervention requirements, or both.

From 1 January 2025, new participants will receive clearer information about how they meet the disability or early intervention requirements. This will include their category of impairment. The change was recommended by the NDIS Review, and requests from participants for more clarity and transparency about the basis of their access. There are 6 impairment categories listed in the NDIS Act. These are:

intellectual

cognitive

sensory

eurological

physical

impairments relating to a psychosocial disability. The categories and their definitions are outlined in the operational guideline — Applying to the NDIS/7 document available on the NDIS website. For children younger than 6 years old who meet the criteria for developmental delay, the information will say they are eligible under the early intervention requirements with developmental delay.

Why is the NDIS introducing Notice of Impairments?

Providing this information to participants gives them clearer information about how they meet the disability or early intervention requirements. It responds to NDIS Review recommendations, and requests from participants to have more clarity and transparency about the basis of their access to the NDIS. This approach also recognises that people with disability who have the same diagnosis may have different impairments and support needs.

What does it mean for me as a new participant (application submitted on or after 1 January 2025)? =

Currently, all new participants receive an access decision letter, which says if access was met under the disability requirements, the early intervention requirements, or both. From 1 January, new participants will receive clearer information about how they meet the disability or early intervention requirements. This will include their category of impairment. The change was recommended by the NDIS Review, and requests from participants for more clarity and transparency about the basis of their access.

What does it mean for me as an existing participant? +

As an existing participant, there is nothing you need to do right now. We will work with existing participants to make sure they have the information they need ahead of any changes.

What happens if | want to change my category/categories? +

A participant, or their nominee, can apply to vary their impairment category at any time after meeting access: if it is not, or is no longer, correct. The type of evidence that is required to support an application will depend on the reason the participant is seeking to vary the information and the evidence that has already been provided.

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FOI 25/26-1771 If the NDIA varies the impairment category, this will be reflected in the participant’s information. If a participant does not agree with the NDIA’s decision to vary or not to vary their impairment category, they can ask for a review of the decision.

Plan management decisions (s44)

Can I still choose how my NDIS funding is managed?

Yes, you can ask for your plan to be managed in a way that works best for you. This is called a plan management request.

You can choose to:

• self-manage your funding
• use a plan manager to help you manage your budget
• have your funding NDIA-managed.

We want to help you manage your funding safely and confidently. In some cases, if there is an unreasonable risk, we may need to change how your funding is managed.

What has changed in how the NDIA makes decisions about plan management?

New rules now clearly define how we assess unreasonable risk when making plan management decisions.

If there are concerns about how your funding is managed by you, your nominee, a representative or plan manager, we will first look at ways to support you before making any changes.

Extra supports such as guidance, safeguards or other strategies may be offered to help you stay in control of your funding. A risk is only considered unreasonable if there are no supports that can help manage it.

If we decide to change how your funding is managed, we will:

• talk to you first and explain our decision
• give you the option to request a review if you don’t agree.

These changes are designed to help you stay in control of your funding while ensuring it is managed safely.

What does the NDIA consider when changing a plan management decision?

When the NDIA decides how plan funds are managed, they will consider if the participant, their nominee or child representative or registered plan manager:

• spent funding on NDIS supports
• spent funding in line with the participant’s plan
• presents an unreasonable risk to the participant by managing their funding.

If risks are identified, the NDIA may not support a participant’s request to self-manage or use a registered plan manager.

What happens if a participant or their nominee have been convicted of a criminal offence?

The NDIA will consider if the participant or their plan nominee have had any major criminal convictions.

The participant’s funding will be Agency-managed if the participant or their nominee have been convicted of an offence that:

• carries at least 2 years of prison
• involves fraud or dishonesty.

This will apply to all new and reassessed plans where a new plan approval decision is being made.

Can a participant appeal a plan management decision implemented by the NDIA?

Participants can appeal a plan management decision. They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

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If a participant’s plan management type is changed, is the participant notified and given reasons why? + We know how important it is for participants to have the control, independence and flexibility in arranging and paying for their own supports through self- management.

The NDIA will talk to the participant about the risks and safeguards they have considered when making a plan management decision.

Where possible, they will support the participant to work towards their preferred plan management type in the future.

Plan variations and reassessments (s47/ and s48)

Can I request changes to my NDIS plan? +

Yes, if your needs change, you can ask for an update to your NDIS plan at any time. We will work with you to make sure your supports are updated appropriately.

There are 2 ways your plan can be updated:

Plan variations: small changes can be made without replacing your plan. Reassessments: a full review of your plan, creating a new plan with a new end date.

We will always explain why a change is needed and work with you on any updates. If you don’t agree, you can request a review, and we will support you through the process.

What has changed about how plans are updated? +

From 4 March 2025, new rules will clarify when and how we can vary or reassess a participant’s plan. These rules ensure:

• consistent decision-making when plans need to change
• a focus on your needs and goals when updating supports
• more flexibility while protecting participant funding.

These changes do not affect your right to request a plan variation or reassessment. They simply make the process clearer and ensure updates are made in a fair and transparent way.

Right to appeal decisions

Will participants have the right to appeal agency decisions that they are not happy with, for example changes to how+ ttheir plan is managed and the funding periods?

Participants can appeal a decision to approve a plan, which includes how the plan will be managed. They can also appeal a decision relating to funding periods.

They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

Can participants still review decisions made by the Agency? =

NDIS participants have always and will continue to have the right to review their NDIS package and level of supports.

These legislative changes passed by Parliament do not change that right.

Providers

What is providers’ responsibility when delivering supports? (new) +

Providers are responsible for delivering supports in line with the participant’s plan. This includes confirming the participant’s plan has sufficient funding within each funding period and support category to meet their needs.

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How should providers schedule and claim for supports? (new) +

Providers should schedule and claim for supports within the participant’s available budget and funding periods. Claims submitted within a funding period where funds have been exhausted will be rejected.

If there are unspent funds within a funding period, these funds will roll over into the next funding period. This rollover ensures that participants can continue to access supports if they did not fully use their funding in the previous funding period.

Can a provider claim across multiple funding periods? (new) =

Yes. If a service spans multiple funding periods, providers are not required to lodge separate claims. As long as there is enough budget in both funding periods to cover the full amount, a claim can be submitted for the entire service.

Claims will be processed based on the available budget, regardless of the support dates.

Why is it important for providers to avoid over servicing? (new) +

Over servicing occurs when services are delivered beyond the allocated budget for a given funding period, with the expectation that the claim will be paid using the next funding period’s allocation. While this may seem convenient, it creates risk. If a provider delivers more services than funded in a period, there may not be sufficient funding to cover the participant’s support requirements for the duration of their plan.

Under NDIS legislation, claims exceeding the available funding in a support category in the current funding period cannot be paid.

To ensure both providers and participants are protected, it is essential to deliver services within the participant’s budget and funding periods. Avoiding overservicing, especially if funding is nearing its limit, ensures continuity of supports and prevents financial risks for participants and providers.

What if a participant’s needs change? (new) +

Participants can request changes to their funding periods if their needs change, such as if they need more or less support. They will need to submit a plan change request and provide information explaining why the change is necessary. The NDIS will review the request and where appropriate, work with the participant to adjust their plan.

Plan variations

If a participant’s overall support needs haven’t changed, but they need to adjust how the funds are used over time (for example, to access a temporary increase in funding for a program like intensive capacity building or early intervention), they may request a plan variation. This allows funds to be reallocated within the current period, with less funding allocated to later periods.

This process does not require a full plan reassessment, but careful budgeting is necessary, as less funding will be available in later periods. The total funding amount will remain unchanged.

In some cases, if a participant knows in advance that they will need additional support (such as early intervention), their plan can be frontloaded, giving them more funding early on so they don’t need to return to the Agency if their needs change during the plan.

Plan reassessments

Plan reassessments are when we create a whole new plan with a participant, that has a new plan end date. Reassessments provide a more detailed review of a participants’ plan if they have more significant changes to their current circumstances, to ensure funding and supports continue to meet their needs over time.

The process for requesting a change to a plan has not changed with the introduction of funding periods.

How can providers register for community participation? +

Providers can register by visiting the NDIS Quality and Safeguards Commission[/% website and following the registration process.

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How do providers and plan managers claim replacement supports? +

Providers and plan managers must not provide or claim a replacement support for a participant without evidence of approval.

For more information, visit claims and payments [7%] More information If you have more questions about the changes to the NDIS, you can go to the Department of Social Services website[%]. Get involved Join Participant First for opportunities to get involved. This page current as of 15 October 2025 ’ndis| https:/Awww.ndis.gov.au/node/10700/revisions/55826/view https://www.ndis.gov.au/node/10700/revisions/55826/view Page 96 of 119 24/24

Frequently asked questions about legislation

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Frequently asked questions about legislation

On this page:

• New
• General
• Transition, future changes and co-design
• NDIS supports (s10)
• Funding amounts, components, periods ($33)
• Eligibility reassessments (s30)
• Foundational supports
• Access (s21)
• Notice of Impairments (s32BA)
• Plan management decisions (s44)
• Right to appeal decisions
• Providers

We regularly update our FAQs to ensure they provide the most accurate and up-to-date information.

New

New FAQs +

New FAQ relating to funding periods are located below in the following sections:

• Providers
• General

What will change on 3 October?+

For existing participants, key changes include:

The introduction of a definition of NDIS supports. These are:

supports that can be funded by the NDIS and stated by the NDIS rules to be NDIS supports. A replacement rule enabling participants to request a substitute or replacement support that is not an NDIS support (in individual circumstances). Plans approved after the law comes into effect will have:

• total funding amounts
• funding component amounts
• funding periods. This clarifies the amount of funds available in the plan and how long the funds need to last. The NDIA can consider changing a plan management type in specific circumstances; For example, where someone needs support to manage and spend their plan funds within the funding amount. Other changes will happen when new NDIS Rules are made. This includes: hhttps://www.ndis.gov.au/node/10700/revisions/55980/view Page 97 of 119 1/23

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FOI 25/26-1771 the creation of new participant pathways

the new planning framework

support needs assessment budget model and flexible budgets.

What won’t be changing on October 3? We want to reassure participants that for most, there won’t be major changes to the way they experience the NDIS right now.

What is not changing is the purpose of the NDIS. The NDIS will continue to provide participants with disability-related supports.

What is the purpose of the new legislation? The new legislation aims to:

• Create the scaffolding needed to progress key NDIS Review recommendations in partnership with people with disability and the disability community.   
• Clarify the intention of existing legislation

How will the new legislation affect NDIS participants? Participants may see changes in:

• how their eligibility is assessed
• the supports that can be funded by the NDIS
• how their plans are managed
• how their funding is allocated and needs to be spent
• requirements for information gathering for eligibility reassessment.

What are NDIS Rules? The NDIS Rules sit under the NDIS Act and provide details about how the NDIS operates. States and territories are involved in the approval process for NDIS Rules. Legislative instruments may be made by the Minister for the NDIS after consulting with affected stakeholders. Many of the changes to the NDIS will be implemented through new NDIS Rules. The new NDIS Rules will outline how people can access the NDIS, what assessments are needed, and how budgets will work. Rules will be developed with people with disability, their families and carers and the disability sector.

What is a transitional rule? A transitional rule is a rule that the Minister for the NDIS can make within the first 12 months of the legislation being passed, ahead of final rules being agreed with states and territories.

When will the changes take effect? The new NDIS laws come into effect on 3 October 2024. Some changes will happen as soon as the laws come into effect. These changes are about returning the NDIS to its original intent.

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from Tue, 10/28/2025 - 14:00 | NDIS Other changes will happen later, when new NDIS Rules are made. This incltides te Cheatloh oF new participant pathways and the new planning framework — support needs assessment, budget model and flexible budget.

Will there be consultation on these changes? + The changes were subject to consultation and consideration by the disability community, disability representative and carer organisations, the NDIS Independent Advisory Council, states and territories and the Community Affairs Legislation Committee. There will continue to be opportunities for consultation to shape how these changes are implemented. Those directly impacted by key decisions about the Scheme will continue to play a key role in developing the detail and in implementing the reforms.

What is the new planning framework? + The new planning framework guides how the NDIS will operate. It explains how people can access the NDIS, how their needs are assessed, and how flexible budgets are created. Because of changes to the legislation, plans will be built differently in future. This means there will be 2 kinds of NDIS plans. If your plan was developed through the current planning approach, this will be called an old framework plan. If your plan is developed using the new assessment model, this will be a new framework plan.

English is not my first language. Will there be translated information about the NDIS legislation? + The NDIA is committed to ensuring all communications on legislative changes are accessible to everyone. Key information will be translated into 17 languages, including Auslan, to reach as many people as possible. The NDIA is working with the wider community to test and produce materials in a range of accessible formats including:

• Easy Read
• Auslan
• Braille. Transition, future changes and co-design

What specific steps is the NDIA taking to ensure a smooth transition? + We are fully committed to ensuring we reach every person — including those who may live in more rural and remote areas or have unique accessibility or language needs. The NDIA has begun an extensive communications campaign designed to ensure our more than 660,000 participants, as well as their supporters, know what they need to about changes to the NDIS Act. The NDIA will continue to be clear on what is changing and when, so participants and their supporters can be assured that future changes will be supported with transparency and communication.

How will the NDIA work with the disability community to ensure that the needs and concerns of participants are+ adressed throughout the implementation of these changes? It is essential people with disability continue to have a voice in how the detailed design is done and how the changes are implemented. The NDIA has been delivering reform in partnership with people with disability and the disability community over the past 2 years. This includes key partnerships with the Disability Representative and Carer Organisations and the Independent Advisory Council. Throughout July and August this year, the Agency’s Co-design Branch delivered 56 activities, including consultation on the legislative changes to come into effect on 3 October 2024. We have learnt a lot from these activities and continue to improve the way we work together with the disability community. In June 2024, the NDIA and disability organisations from across Australia shared a commitment to work together on reforms to the Scheme. Working in partnership with the disability community remains the cornerstone of implementing change as we move forward.

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Changes will be supported with transparency and communication. FOI 25/26-1771

What if there is a case for a support to get on the list? What do we do? +

ANDIS Evidence Advisory Committee (EAC) will be established to provide independent and transparent advice to Government on what works for participants.

The Committee will provide advice on the evidence base for therapeutic supports accessed through the NDIS, improving outcomes and ensuring better value for participants.

This will ensure the supports funded under the Scheme are beneficial, safe, evidence based and cost effective.

The work of the Committee will be an important input into the development of the final NDIS Support Rule which will be developed with the disability community and States and Territories.

What will be co-designed going forward? + New co-design working groups have started meeting and will be steering a range of co-design and engagement activities including future changes to the NDIS as a result of legislative change.

Key measures such as support needs assessments and budget models will be subject to ongoing co-design.

We will keep looking for new ways for people to have a voice and shape the work we do together.

NDIS supports (s10)

What is and is not a NDIS support? +

The Government has released lists of what NDIS participants can and cannot spend their funding on.

The lists include items that are NDIS supports and items that are not NDIS supports.

Participants who need specific items for their disability will still be able to access those items through these lists.

These lists are based on existing guidance, so in most cases there is unlikely to be any change to the supports a person is currently using. If you’re unsure, there are a few things you can do:

• read the NDIS Supports list(7 -we’ll also be sending a link to all participants -speak to your Local Area Coordinator, Early Childhood Partner or Support Coordinator -if you’re still unsure, call us on 1800 800 110.

How long will | get to change my supports after the legislation change? + From 3 October 2024 you must use your funding to purchase services, items and equipment that can be funded by the NDIS. We will work with you to help you understand the new rules and access supports that are NDIS supports.

What if | am delivering supports/ accessing supports that are now on the non NDIS support list? + The Government has released definitions of NDIS supports making it clear what NDIS funds can and cannot be used for. These definitions are based on existing guidance. Lists of specific items that are allowable NDIS supports and those that are not allowed are on the NDIS website. If a support is included on the list showing what is not an NDIS Support - it is not allowed to be funded from NDIS plans from 3 October 2024. There is a transitional rule allowing participants to continue to access supports that are not NDIS supports if they were specifically identified as reasonable and necessary before 3 October 2024, for the duration of their existing plan. This also includes situations where the Administrative Appeals Tribunal has decided that the support should be funded as a reasonable and necessary support. This rule does not apply to sexual services, alcohol or drugs. These supports are specified in the primary Act as non-NDIS supports.

NDIS participants will continue to receive the disability-related supports they need. However, the NDIS was not designed to pay for the cost of everyday expenses.

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FOI 25/26-1771 Find more information on the supports lists .

How can I provide feedback or raise concerns about the changes to my support?

You can contact your local area coordinator, early childhood partner or support coordinator.

You can also contact us .

It is likely that many participants will accidentally or unknowingly use their funding on something not classified as an NDIS support. What will happen to them, will there be a transition period to help people to adjust to the changes?

We know it will take time for people to learn about and understand the new NDIS support lists and we’ve heard participants’ concerns about what may happen if someone accidentally buys something which is not an NDIS support.

That’s why there will be a transition period for the first year (12 months) to help people to understand the new NDIS Supports lists.

We will work with participants who make mistakes to make sure that they understand the NDIS supports lists.

What if I make a mistake and accidentally purchase a support that’s on the ‘out’ list?

A person who makes a mistake and claims an item which is not an NDIS support will not have a debt raised for first or second mistakes made in claiming where the support is worth less than $1,500.

This means the NDIA must contact participants twice to explain what is and is not an NDIS support before any debt of less than $1,500 is raised against them.

This rule applies to all participants (including participants who self-manage their funding), nominees and child -representative for a 12-month period commencing from 3 October 2024.

For NDIS providers, it applies for 30 days.

This does not apply if a participant purchases illegal items with funding from their plans.

If incorrect claims are repeated or fraudulent, we may take further action.

Firmer actions can include raising a debt or moving the participant onto an Agency-managed plan.

What happens with purchases over $1500?

In the situation where the cost is above $1500 the transitional rule does not apply, and a debt will be raised.

However, it is important to note that any debts related to purchases for $1,500 or more for non-NDIS supports can be written off or waived under the existing provisions of the NDIS Act.

This includes waiver under section 195, which has been updated to allow a debt to be waived in ‘special circumstances’ if the participant unintentionally or unknowingly breaches the Act, regulations, or rules.

It also allows consideration of the participant’s disability as part of a holistic assessment of whether special circumstances exist.

If a debt arises for payments made for non-NDIS supports, it will only be recovered when it is appropriate to do so in line with the Commonwealth policy on debt recovery.

The NDIA will keep using a structured process for debt management, focusing on compliance and audit activities on repeated or intentional non-compliance.

We’ll always consider the individual circumstances, with education and support being the first consideration, particularly during the transition period.

This isn’t about trying to catch people out – we know participants want to do the right thing.

NDIA ‘Safety Net’ for debt

The NDIA has put in place a process that means if the Agency was ever to pursue a debt against a participant (in relation to section 10) – the NDIA CEO would need to sign off this decision first.

This safety net is in place to ensure that raising any debt (in relation to section 10) against a participant would be an absolute last resort and such a decision would never be automated, rather it would not proceed without thoughtful consideration at the most senior level of the Agency.

Purchases or provision of supports prior to 3 October 2024

Please note that the new requirement to spend NDIS amounts only on NDIS supports does not apply to any support with a service or purchase date before 3 October.

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FOI 25/26-1771 If people have made a purchase or booking for an item that is not an NDIS support before this date, they can make a claim for any cancellation fee.

This does not apply if a participant purchases illegal items with funding from their plans.

What if evidence from my treating professional states I need a support on the ‘out’ list?

If you think an item that isn’t a NDIS support is better for you, you can ask to substitute that support.

Only some supports can be replaced.

You can only spend your funding on a substitution if we have agreed in writing that you can buy this support.

There are a few criteria that must be met before we can approve this.

The Rules say which types of supports can be replaced.

The substituted support must also:

• replace one or more supports that are NDIS supports
• be the same price or cheaper than the NDIS support it is replacing,
• and be likely to provide the same or better outcomes than the NDIS supports it is replacing.

You can view the NDIS supports on the Our Guidelines page.

What is a replacement support?

In some specific circumstances, we can fund supports that are not NDIS supports.

We call these replacement supports.

When we say replacement support, we mean the service, item or equipment you would like to use instead of the NDIS support or supports in your plan.

Only some supports can be replaced and only if we agree in writing can you buy this support.

A replacement support isn’t an extra support. It replaces an existing NDIS support or supports in your plan.

To find out what can be considered as a replacement support, see What does NDIS fund?

When would a replacement support be requested?

We know that every participant has their own unique needs, and in specific circumstances a participant might need to use their funding for a support that is not NDIS support.

Participants can ask for a NDIS support to be replaced with certain non-NDIS supports. These are called replacement supports.

This will enable participants to request a replacement of their existing support with a support that is not a NDIS support.

This may occur in circumstances where a standard item might provide better outcomes and cost the same or less than a NDIS Support.

A replacement support may include household items, or very specific items that support a participant’s unique accessibility or communication needs.

Replacement supports must be from this pre-approved replacement supports list.

Applications can be made for the items specified below:

Standard commercially available household items Smart watches Tablets smart phones apps for accessibility/communication purposes For more information about replacement supports including how to apply for them, see What does NDIS fund?

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FOI 25/26-1771 It cannot be done after purchasing a non-NDIS support.

Participants can fill out an application for a replacement support on the NDIS website or provide the same information in an email or over the phone.

If your application for a replacement support for an item is not approved, you can’t apply for that same replacement support again for 12 months.

Replacement support example

The NDIS is not designed to fund items such as an iPad or Apple watch.

However, should a participant know that they are able to communicate with their loved ones or a worker by using an iPad – rather than a specialist and more costly piece of equipment – then they can request the Agency to fund this.

The NDIA will then consider this request and may well say ‘Yes, absolutely that makes sense – so we will fund that on this occasion’.

That’s a really clear example of replacing a more expensive item with a better, more cost-effective solution.

This just makes sense.

It’s important to note the list of replacement supports won’t apply for every participant.

The funding of a replacement support will only benefit some participants, who due to their unique circumstances, are clearly able to demonstrate that a specific item or support, will benefit them and provide a better, more cost-effective option.

Is there someone I can ask at the NDIA to check that I am doing the right thing?

You can contact your local area coordinator, early childhood partner or support coordinator to help you understand what supports you can buy.

You can also contact us .

How will the NDIA ensure this process is easy and accessible?

We are committed to ensuring that all communications about the Government changes are accessible to everyone.

That’s why we are working with the sector and our suppliers to test and produce materials in a range of accessible formats, including Easy Read documents, animations/videos and Auslan.

An important part of our website accessibility is that content can be easily accessed, including for those using screen readers.

We are working with the sector to develop and test messaging and agile approaches to producing accessible content.

Key information will be translated into 17 languages, including Auslan, to reach as many people as possible.

Why is the change to Section 10 of the NDIS Act 2013 necessary?

We have heard consistently, particularly from participants self-managing their supports, that it is not clear what they can spend their funding on.

Making it clear what the NDIS does, and does not, fund will help participants make more informed choices about what they can use their funds for.

The proposed amendments to Section 10 of the NDIS Act enable the creation of new rules (Category A) that outline what is and is not an NDIS support.

It’s going to take some time to make a Category A rule. We’ll work closely with the disability community and state and territory governments to understand what should and shouldn’t be included.

In the interim, the Minister may create a transitional NDIS Supports rule. This will be in place as soon as the instrument is created and will have effect until the new Category A NDIS supports rule is agreed.

What are the impacts on individualised living options (ILO) in relation to rent and rental subsidies?

An ILO arrangement should be delivered in line with the ILO guideline . ILO is a package of supports to help a participant live in their chosen home environment in a way that best suits them. It does not fund the home itself.

An ILO includes an agreed ILO service proposal and is overseen by a provider. An ILO does not include a participant’s rent or mortgage payments, or everyday costs like food, electricity or internet bills.

If participants are living with people who offer them support throughout their day or week, and who have ILO funding in their plan and an ILO arrangement in place, The changes to Section 10 in the Amended NDIS Act (NDIS supports) will not impact payments for these supports. The supports provided must be in line with the participant’s ILO service proposal and the ILO Operational Guidelines and Section 10 requirements for NDIS supports .

The new NDIS transitional rules covering these supports align with existing ILO policy. They aim to ensure participants are not using their NDIS funding to pay for their rental costs and are using their NDIS funding to purchase NDIS supports under an agreed ILO arrangement.

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FOI 25/26-1771 Participants, their families and supporters interested in considering ILO arrangements should contact the NDIS or a local area coordinator for more information.

A new policy on ILO will be developed through co-design and released mid 2025.

Is animal therapy an NDIS support?

Animal-assisted therapy can be an NDIS support - therapeutic support

Animal-assisted therapy is not the same as ‘animal therapy’. Animal-assisted therapists may use an animal to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy.

Animals can be used as therapy tools, just like a board game, Lego, or a swing could also be used as a tool in a therapy session.

For example, a psychologist or counsellor may use an animal in therapy sessions to assist a participant to calm, focus or regulate whilst the counselling/psychology session is undertaken.

An occupational therapist may use an animal in therapy sessions to assist a participant to participate in an activity such as walking, standing, balancing etc. In these interventions, the animal may be used by the therapist to help the client meet specific goals but the therapy is delivered to the participant by the allied health professional, with the animal used to support participation.

Animal therapy is not an NDIS support.

Activities which are provided for people to have a positive experience with an animal such as engaging with puppies or riding a horse might be called ‘animal therapy’ by the provider of the service.

Recreational, sporting or social activities involving animals could also be called animal therapy.

These activities are not animal-assisted therapeutic interventions and are not NDIS Supports, even if the provider of the service is an allied health professional.

What about supports to participate in social and recreational opportunities that include animals?

The NDIA and NDIS acknowledges that NDIS participants may engage in programs that include animals to provide sporting, social and recreational opportunities for people with disabilities, and capacity building support.

This may include for example, participation in horse riding.

If NDIS participants need extra help to participate in horse riding activities because of their disability, the extra help can be funded in their plan.

This extra help could be a support worker or assistive products that help the participant engage in the activity when it is happening.

Participants might also use their therapy supports budget to work with a therapist to build their skills to do the sporting, social or recreational activity more independently in the future.

NDIS participants will still need to pay for the general costs of their sporting, social or recreational activities as these are costs that everyone must pay for these kinds of activities.

For example, everyone who wants an activity delivered to them has to pay for that activity themselves whether or not they have a disability.

This is the same whether the activity includes an animal or not. Participants cannot use their NDIS funding to pay for the costs of other sporting, recreational or social activities like surfing lessons, basketball, art classes or gaming.

The bans on therapy supports like ‘gaming therapy’ or ‘yoga therapy’, does that include social group programs which include these strategies?

Noting also that most therapists utilise some type of games in therapy sessions as standard practice, as part of building various skills.

Supports that provide evidence-based therapy to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence based therapeutic supports can only be delivered by an allied health professional.

Evidence based therapists may use a variety of tools to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to engage in therapy. This may include board games, online games, Lego or an animal. The therapy is delivered to the participant by the allied health professional and the tool is used to support participation.

What about if my activity is delivered through a disability-specific group or centre-based program?

If your activity is being delivered through a group and centre-based program and the costs of the activity and the support you need are fully covered by the hourly rate charged by the provider in line with the NDIS Pricing Arrangements, you can purchase your group and centre-based program using your NDIS funds.

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FOI 25/26-1771 If your group and centre-based program does not cover the costs of an activity within the hourly rate they charge to support you in that activity then you will need to pay for the cost of the activity yourself.

For example, if your group and centre-based program goes bowling and the cost of bowling is not covered by the approved hourly rate then you need to pay for these costs yourself.

Is Lego therapy included on the out list? Do delegates have clarity about therapy supports and which supports are allowed?

Supports that provide evidence-based therapy, to help participants improve or maintain their functional capacity in areas such as language and communication, personal care, mobility and movement, interpersonal interactions, functioning (including psychosocial functioning) and community living are included as NDIS supports. Evidence-based therapeutic supports can only be delivered by an allied health professional or appropriately qualified professional.

Evidence based therapists may use a variety of tools to play a role in a goal-directed, structured intervention which will assist the therapist and the participant to gain engagement in therapy. This may include board games, online games, Lego or an animal. The therapy is delivered to the participant by the allied health professional and the tool is used to support participation.

Activities that are delivered without a best quality evidence-base and/or by people who are not appropriately qualified to develop and deliver therapy are notunded as therapeutic supports.

You can find more information about alternative and complementary therapies that are not evidence-based at What does NDIS fund?

Training on all legislative changes is being delivered to all delegates. Guidance for delegates has also been updated across NDIA systems.

Can NDIS funding be used to purchase pet insurance for assistance animals?

NDIS funding can be used to buy an assistance animal and pay for most of its associated costs when approved by the NDIA.

However, funding cannot be used to pay for pet insurance for an assistance animal. More information about assistance animals is available in Our Guideline – Assistance animals .

NDIS funding can’t be used to buy pets or companion animals, or to pay for any pet or companion animal related costs including:

• Pet food, toys or accessories
• Veterinarian costs
• Pet boarding
• Pet grooming
• Pet insurance
• Taxidermy and pet cremations, burials or funerals.

Is specialised driver training an NDIS support?

The NDIS supports list describes that driver training with a specialised vehicle driving instructor can be funded for eligible participants.

A specialised vehicle driving instructor is someone who has experience and training in providing driving instruction to people with disability and is registered or licensed to be a driving instructor in the relevant State or Territory.

The information available in current operational guidance remains applicable.

Our Guideline – Vehicle modifications and driving supports describes the range of driver supports that may be funded:

• A driver trained occupational therapist assessment and a driving instructor for the on-road part of the assessment, if a participant plans to drive the vehicle.
• Specialised driving lessons - additional driving lessons where a participant’s disability impacts their ability to learn to drive.

Are disability specific bicycles, including electric bicycles, considered an NDIS support?

Yes. Bicycles or tricycles, with or without an electric motor, that include disability specific features, or have been designed to meet the disability specific needs of a participant, are an NDIS support.

This is because they are considered an assistive product for recreation and can be funded if they also meet the ‘reasonable and necessary’ criteria applied to all NDIS supports.

The costs associated with adapting or modifying a standard bicycle or tricycle to meet a participant’s disability specific needs may also be an NDIS support. However, in these circumstances the participant, or their family, would need to self-fund the cost of the bicycle or tricycle that is being adapted or modified.

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FOI 25/26-1771 Standard, non-modified, bicycles or tricycles including electric bicycles are not NDIS supports.

In some specific circumstances, the NDIS may fund supports that are not listed as NDIS supports. These are called replacement supports. Electric bicycles are not considered standard commercially available household items and therefore are not a support for which a replacement can be requested.

Are sexual services an NDIS support?

Under the laws of the NDIS sexual services can’t be funded.

Sexual services is not defined in the legislation but is given its ordinary meaning by the NDIA.

Sexual services are taken to include any sexual conduct undertaken with a participant for payment or reward, including direct physical activity between a participant and another person for the purpose of sexual gratification.

This includes all services that may be provided by a sex worker.

The NDIS will continue to provide reasonable and necessary funding to participants to access the disability related supports and services they need.

This includes other sexuality related supports due to a participant’s disability, for example adaptive equipment, sex counselling and individualised sexual education supports where reasonable and necessary.

How does the allowable NDIS supports list work?

The list of allowable NDIS supports is not exhaustive, meaning it does not exclude items that are not specifically listed.

The purpose of the list is to clarify the types of supports that fall under the overarching description.

It is important for participants to know that for something to be considered an NDIS support, it must fit within the overarching description provided in schedule 1 (however it does not have to be specifically listed) and of course, must not be included in the non-allowable NDIS supports list.

The NDIS support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience.

The NDIS support list includes high intensity daily personal activities, and states that supports must be provided by a worker with additional qualifications and experience. What does this mean?

You should ensure that the people providing your high intensity daily personal activity supports have relevant qualifications and/or training to deliver the support to you safely and appropriately.

The NDIS Quality and Safeguards Commission provides guidance which describes the skills and knowledge that NDIS providers and workers should ensure they have when supporting participants receiving high intensity daily personal activities.

You can find more information about this guidance on the NDIS Commission website .

Are modified fluids and thickeners NDIS supports?

Modified fluids and thickeners are NDIS supports. They are what we call disability-related health supports .

These include:

• low-cost assistive technology – equipment, technology, or devices to assist with feeding and swallowing needs
• modified foods including liquid thickener products
• help to prepare specific foods which you can safely eat
• a support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

Are dietetics/dietitians NDIS supports?

As an evidence-based therapy, dietetics is covered under ‘ Therapeutic supports ’.

The list of supports detailed under each category in the list of Supports that are NDIS supports is not exhaustive.

The NDIS will fund dietetics where the participant needs this therapeutic support due to their disability and it meets the reasonable and necessary test.

The NDIS Pricing Arrangements 2024-25 (PAPL) includes dietetics under the ‘Capacity Building – Improved Health and Wellbeing’ category (pg. 81-82).

The PAPL is currently being reviewed and will be updated to be consistent with current practice.

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Would food processors and aerators be considered exemptions to the supports that are not NDIS supports list?

Based on the NDIS Transitional Rules 2024, food processers, including the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, are not NDIS supports.

These are classed as a day-to-day living costs.

What are dysphagia supports?

Dysphagia supports are what we call disability-related health supports. Generally, if a participant has dysphagia which is ongoing and directly related to their disability, we can fund dysphagia supports for them. We will need evidence to support this, such as reports or assessments from a speech pathologist.

Dysphagia supports we may fund include:

• low-cost assistive technology – this means equipment, technology, or devices to help you eat and drink
• modified foods including liquid thickener products
• help to prepare specific foods which you can safely eat
• a support worker to help you eat or drink safely if you can’t do this yourself because of your disability.

To help you manage dysphagia, we may also fund a speech pathologist to:

• make a mealtime management plan, sometimes called an oral eating and drinking care plan, which describes how you can eat and drink safely
• train your support workers, family or carers in your specific disability-related dysphagia support needs.

Based on the NDIS support transitional rules, either the purchase of prepared aerated drink/beverage or household item to aerate water, such as a soda stream, would not be an NDIS Support as it would be classed as a day-to-day living cost.

If the participant needs further information, they can contact their My NDIS Contact or Support Coordinator.

Can the NDIS fund meal preparation or delivery services?

Yes, the NDIS can fund the cost of meal preparation and delivery, but not the cost of food or ingredients. If your disability makes it difficult to prepare meals, you can use your funding for supports like a support worker or meal delivery services.

Meal preparation and delivery services must provide itemised invoices separating the cost of food from preparation and delivery costs. Services like Uber Eats or fast-food platforms typically don’t meet these requirements as they do not provide the necessary separation.

For detailed guidance, you can refer to Our Guideline – Nutrition Supports including meal preparation .

What if my support worker is unavailable or I live in a rural area?

If your plan includes funding for a support worker to help with meal preparation, and the support worker is temporarily unavailable, you can use this funding flexibly for meal delivery for a short period.

This arrangement should be temporary, and you may need to provide evidence if it extends for a longer time. In rural areas, meal delivery providers must also provide itemised invoices to meet NDIS requirements.

Does the NDIS fund groceries, fast food, or dietary supplements?

No, the NDIS does not fund groceries, fast food, or takeaway services, as these are considered everyday living costs for everyone. Dietary supplements are also generally not funded unless they are prescribed or recommended as part of managing a disability-related need.

For example, if a healthcare professional determines that your disability requires specific supplements, these may be considered under certain circumstances, provided they meet the NDIS funding criteria.

How are decisions about meal preparation supports made, and what evidence is needed?

Decisions about funding for meal preparation supports are based on your individual plan and the NDIS funding criteria. If included in your plan, this may be as a stated or non-stated support.

Providers must issue itemised invoices for meal preparation and delivery claims. While a quote is not usually required, if additional funding is sought or the arrangement extends beyond a short-term period, evidence such as a recommendation or plan change request may be needed.

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Are household items recommended by a qualified speech pathologist or APD on the Replacement supports list? Standard commercially available household items are included on the Replacement support lists. Household items that are required, recommended by a qualified speech pathologist or dietician, such as a blender to prepare a participant’s special diet would be considered a replacement item.

If a participant wishes to have these supports included in their plan they would need to apply using the Replacement support application process.

Are parenting programs funded by the NDIS?+ The NDIS funds reasonable and necessary supports to help children with disability or significant developmental delay work towards their goals. We can only fund supports that are included in the list of Supports that are NDIS supports. We can’t fund things are that are not an NDIS support. The new rules clarify that the NDIS does not fund general parenting programs.

By general parenting programs, we mean programs available to all parents that help build parenting skills. This approach aligns with the guidance in place before the new legislation took effect on 3 October 2024.

What early intervention or developmental delay supports are available to children and their parents?+ Early intervention supports for children with disability or developmental delay focus on helping children, families, and carers work towards specific goals that are identified in their NDIS plan.

Early intervention supports also build the family’s capacity alongside the child’s. Parents and carers may participate in one-on-one, or group sessions with other parents and carers who have similar goals within their child’s NDIS plan.

These programs are designed to build their capacity to maximise their child’s independence and development, by building the capacity and skills of the child’s family and carers.

Parenting support can also be provided to people with disability who are parents through their NDIS plan. Where an NDIS participant who is a parent has arrangements in their NDIS plan to support them in their parenting role because of their disability, those arrangements do not change.

Our Early Childhood Approach/Y and Early Connections OGs outline how we help children with disability to get the support they need. We will continue to update our guidelines as we implement legislative changes.

Is the art and music therapy independent review complete? The independent review for art and music therapy is now complete. We have received the final report from Dr Stephen Duckett AM. We will consider his recommendations in the development of our operational guidance and NDIS Pricing Arrangements and Price Limits (PAPL).

The updated operational guidance will be published in the coming months. Dr Duckett’s report will be also published in full on our website, including key information in Easy Read and Auslan.

Until the new guidance is released later this year, there are no changes to the status of music and art therapy as NDIS supports.

For more information refer to: Independent review of NDIS funded music and art supports | NDIS and the latest media release.

Funding amounts, components, periods (s33) (new)

What are funding periods?+ A funding period is the time that part of a participant’s funding becomes available, and how long it needs to last. Participants can spend up to the amount of funding available in that time. Funding periods can apply to either the total amount of funding in participant’s plan, or funding component amounts.

What is total funding amount?+ Plans now include a total funding amount. This shows the total amount of funds allocated to all reasonable and necessary supports over the length of a participant’s plan.

The funding is divided into funding components, like Core, Capacity building, or Capital. The total amount for each funding component will be made available to you in specific time intervals called funding periods. Each funding component has its own funding periods.

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What are funding components?

Funding components group together related types of supports in a participant’s plan. Each component has an allocated amount that can be used to purchase supports covered under that component.

For example, the Core funding component might include support for daily activities, while Capacity Building could cover therapies or training.

When are different funding periods being introduced and who will be affected?

Different funding periods are being introduced from 19 May 2025 to: help make sure supports are available when participants need them reduce the risk of running out of funds early.

This change will be rolled out gradually. Participants will not be impacted until they receive a new or reassessed plan following discussion with them to understand their circumstances.

Funding periods will usually be set at 3-months on the basis this gives participants flexibility but also helps them manage their budget so their funding lasts the full length of their plan.

Funding periods won’t change the total funding amount, they only change when participants can access their funds.

Why have different funding periods been introduced?

Different funding periods have been introduced to help participants manage their NDIS funding by providing access to regular, manageable amounts over time, rather than all at once.

Funding periods will usually be set at 3-months on the basis this gives flexibility to participants but also helps participants manage budgets.

This won’t happen until participants get a new or reassessed plan following discussion with them to understand their circumstances.

Will the total amount of funding in a participant’s plan change?

No, funding periods don’t affect a participant’s total budget, only when funding will be made available across the duration of their plan

Can unused funding be rolled over to the next funding period?

At the end of each funding period, any unspent funds will rollover into the next funding period in the same plan. This means the unused funding will be added to the new funding period. However, funds will only rollover during the same plan.

This approach ensures that support is available as needed over time.

Can funding from a future funding period be brought forward?

Funding from a future funding period generally can’t be brought forward.

In exceptional circumstances, the NDIA may bring forward a future funding period if there is an urgent need. This won’t change the total amount of funding in the plan, so careful budgeting is still needed to ensure there’s enough funding to meet support needs later in the plan.

If a participant’s situation has changed and they need more or different supports, they can contact the NDIA to request a change to their plan.

It’s important for participants to ask for help early, before funds run out.

Why are funding periods generally 3-months?

Funding periods are more effective when set at a duration that is not over an extended period.

Funding periods will usually be set at 3-months on the basis this gives flexibility to participants but isn’t so big as not to be in line with budgets and/or funds provided to people in other aspects of life.

Staged funding is a common approach across Australian Government programs. It means funding is provided in parts over time, rather than all at once.

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FOI 25/26-1771 This helps people manage their budgets and supports consistent use of funding over the length of the plan.

Other government payments like the age pension also use set funding periods.

How is the length of a participant’s funding periods decided? (new)

Funding periods can vary in length. They may be one, 3, 6, or 12 months, depending on the participant’s needs. In most cases, the NDIS will begin with 3-month funding periods when discussing a participant’s plan.

The length of funding periods is based on the participant’s individual circumstances, including:

e preferences

e support needs

e any identified risks

e the total funding in their plan

e the types and costs of supports

e how they have used funding in previous plans

Some supports may require shorter funding periods, such as one month. Others, particularly those involving more complex needs, may require longer periods.

Can funding periods be different lengths in a participant’s plan? (new)

Yes, funding periods can vary in length within a participant’s plan. For example, a participant’s plan might have funding periods of one, 3, 6, or 12 months.

A participant may also have one funding component amount with 3-month funding periods and another component amount with shorter, one-month funding periods.

Most plans will have more than one funding period. If a participant’s plan lasts longer than 12 months, they will always have more than one funding period.

Each funding period will start immediately after the previous one, ensuring the participant won’t be left without funding.

The participant’s plan will show whether funding periods apply to the whole plan or to specific funding component amounts. It will also list the dates each funding period starts and ends as well as how much funding can be used during each period.

For plans that already have a 12-month funding period and are continued without reassessment, the 12-month funding period will remain the same. Participants can continue using their funding as they currently do. Funding periods generally won’t change until the plan is reassessed.

When will a participant receive their funding? (new)

Funding is usually spread evenly across a participant’s plan to help manage supports throughout the length of their plan. For example, if a participant has a 12- month plan with 3-month funding periods, they’ll typically get 25% of their funding at the start of each period.

Some supports may be funded differently:

• daily supports (like in-home care) consider the number of days in each period, including weekends and holidays.
• one-off or setup supports (like assistive technology, home/vehicle modifications, or medium-term accommodation) may be fully funded at the start or when needed. Unused funds can roll over to the next period.
• enteral feeding products are funded for 12 months at the start of each year.

Participants might also get more funding upfront for:

• behaviour support planning
• changing needs or situations (e.g. hospital discharge)
• intensive capacity building
• bulk buying consumables (e.g. continence products).

How are funding periods managed? (new)

Funding periods are managed based on the participant’s chosen plan management option, offering flexibility to suit individual needs: hhttps://www.ndis.gov.au/node/10700/revisions/55980/view

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FOI 25/26-1771 Self-managed – the participant manages their funding and spends it according to their plan and within their funding periods.

Plan managed – a registered plan manager manages the participant’s funding and helps ensure it is used correctly within the funding periods.

Agency-managed – the NDIA manages the participant’s funding, ensuring it is spent in line with their plan and within their funding periods.

Where possible, this approach ensures that participants can choose the plan management type that works best for them, while also ensuring funding is used effectively across the funding periods.

How can providers help participants manage their budgets?

Support coordinators should work with participants at the start of their plan to establish a schedule of support that can be delivered within the funding allocated to each period. This ensures that supports can be provided consistently throughout the funding period.

Plan Managers will support participants to spend in accordance with their plan including within funding periods.

Providers must only deliver supports that are within the available funding for each period, and claims should be submitted promptly after services are delivered.

How will participants and providers see funding periods?

Participants will be able to see their funding periods in the participant portal, the NDIS app, and their plan document. They will have access to information about how much funding is available, how much has been used, and when the next amount will be available.

With the participant’s consent, Plan Managers and Support Coordinators will also be able to view this information in the provider portal.

Can a provider claim across 2 funding periods?

Yes, a provider can claim for services delivered in a previous funding period, as long as the dates of the invoice fall within the plan. The current funding period must have sufficient remaining or unspent funds rolled over from the previous period to cover the claim.

What types of supports may have different funding periods?

Some supports may have different funding periods based on how they are delivered. For example, high-cost regular supports like Supported Independent Living (SIL) may have monthly funding periods to align with service delivery. In some cases, participants may need more funding upfront, for example, to purchase assistive technology like a custom wheelchair. In these cases, more funding will be available at the start of the plan.

Where can participants and providers see details of funding periods?

Funding periods will be visible in:

• the participant portal
• the my NDIS app
• the plan document.

Participants will be able to see:

• how much funding is available in each period
• how much has been used
• how much funding has been released in the plan so far
• when the next amount will become available.

Plan managers and support coordinators (with the participant’s consent), can see funding period information in the NDIS provider portal.

Can participants request a review of a decision about the funding periods and total budget amounts in their plan?

If a participant is not happy with the funding periods and total budget amounts in their plan, they can request an internal review of their plan.

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Why is capacity building not flexible with core?

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

How will people who are Agency-managed have the same level of support and choice?=

There are no changes regarding access to registered or unregistered providers as a result of the legislation changes.

We will help participants and nominees understand these changes and implement their plans. Participants can continue to access plan implementation support from their My NDIS Contact or, support coordinator, plan manager or other services such as recovery coaches if they are funded in their plan. Plan managers and support coordinators are expected to provide assistance to the participant to understand their funding options and choices.

If the participant needs additional assistance because of their supported decision making needs, they can ask for capacity building funding in their plan.

If participants want to access more flexibility with the ability to choose unregistered providers, they can have a discussion about their plan management type with their planner or local area coordinator.

Each plan can continue to have a mix of plan management types based on an individual participant’s needs and preferences.

Training for NDIA staff on supported decision making has been designed and will begin to be delivered from November 2024. This will assist planners to prioritise supported decision making when having discussions with participants.

Can a participant negotiate to ’unstate’ a support during planning?

The purpose of stating supports in a participant’s plan is to ensure specific disability needs are addressed. It is therefore not something that would generally be changed in the planning process.

Is there going to be enough flexibility in these arrangements to enable plans to work for people with volatile needs?=

The way plans are built and funding allocated across core, capacity building and capital budgets is not changing until the new planning framework commences. This includes no changes to flexibility within and across these budgets.

Participants will continue to be able to make change requests when their circumstances change. This includes requesting a variation for crisis or emergency funding as a result of a significant change to the participant’s support needs.

As well as there being s10 rules around allowable supports in place, will there be any restrictions on choice of + registered providers for home and living supports?

The NDIS Provider and Worker Registration Taskforce recently provided advice to the Government on the design and implementation of a new regulatory model.

The Taskforce made 11 recommendations and 10 implementation actions covering provider and worker registration, some of which required an immediate response and others that will be designed with close consultation with the disability community. The Taskforce conducted thorough consultation, and this important process will continue.

The NDIS Quality and Safeguards Commission will progress Rule changes to mandate registration for support coordination, platform providers and SIL. Consultation on these changes will commence shortly. The new Rules will allow for a period of transition to the new mandatory registration arrangements. Currently, if a participant’s plan is Agency-managed, there are some constraints in place, including that they must purchase from registered NDIS providers only. Under the SDA Rules, SDA providers must also be registered.

Why do supports need to be listed in separate components?+

A funding component amount in a plan might include funding for more than one support category. This means a participant can choose how to spend their funding across all the supports under that funding component amount. For example, in the same funding component amount we can include any funding for:

• transport
• consumables
• assistance with daily life

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Eligibility reassessments (s30)

Why are new letters being sent to participants about the eligibility reassessment process?

We have made some immediate changes to improve the process for eligibility reassessment for participants, families and their carers.

We understand eligibility reassessments can feel overwhelming, and we want you to know what information is required to support your eligibility reassessment.

We have now introduced new eligibility reassessment letters which outline more detail about the types of information you may wish to provide.

This also gives you the opportunity to provide us with information we can’t reasonably get in a different way.

The new letters: tell you an eligibility reassessment has started, and why are clearer about the information you may wish to provide tell you that you have 90 days to supply this information.

The new letters are the second step in our plans to address feedback from the disability community.

We will continue to streamline and simplify the eligibility reassessment process to ensure you can easily understand and navigate it.

If you need more time, you can call us on 1800 800 100 or contact us or your my NDIS contact for help.

What are the new timeframes to provide additional information and when does this change commence?

We have extended the timeframe for participants to provide additional information to support eligibility reassessments from 28 to 90 days.

This came into effect on 30 January 2025.

Participants who are notified about an eligibility reassessment will now be given 90 days to provide information to help us understand if their support needs have changed and whether they still meet the eligibility criteria for the Scheme.

We understand these requests can feel overwhelming and takes time to get information.

Participants will now have more time to get information to us.

Will the timeframe extension apply if I am currently undergoing an eligibility reassessment on 30 January 2025? Yes, participants who have already received a request to provide information due to their eligibility being reassessed and need more time, can contact us or their my NDIS Contact for help.

What is the purpose of an eligibility reassessment? Eligibility reassessments help us understand if a participant’s support needs have changed and whether they still meet the eligibility criteria for the Scheme, particularly if they have received early intervention support through the NDIS Early Intervention pathway. The NDIS Early Intervention pathway is mainly accessed by children in recognition that when we support children early, it can improve outcomes and reduce their need for supports later in life. While eligibility reassessments have always been a part of the NDIS, we acknowledge the experience may be new for some participants. We understand these requests can feel overwhelming and takes time to get information. Participants will now have more time to get information to us.

How does the eligibility reassessment process work? We send a letter to a participant (or nominee) to let them know about the eligibility reassessment and that they can provide additional information. We understand that it can take time to get this information. That’s why we have extended the timeframe for participants to provide additional documentation to support eligibility reassessments from 28 to 90 days. If the information isn’t available in 90 days, the participant (or nominee) can ask for more time.

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If we decide someone isn’t eligible or they don’t respond to our request within tHe-tnnenraned, we may cease their access to the NDIS. But we will make multiple efforts to contact you so we can talk to you about support needs.

Why is this changing? +

We understand these requests can feel overwhelming and it takes time to get information.

Participants will now have more time to get information to us. We recognise there is work to be done with participants and the disability sector to improve the eligibility reassessment process.

We are working to strengthen our approach through: better communication with participants and families about what is involved during an eligibility reassessment providing more time for people to supply the agency with relevant information about their evidence of eligibility and whether it has changed improving the communication and resources participants receive when they undergo the reassessment process.

Foundational Supports

Do the legislative amendments address foundational supports? +

The amendments don’t directly address foundational supports, the focus is on strengthening the overall framework of the NDIS.

This includes ensuring that necessary supports are available to participants, which may involve foundational supports being addressed indirectly as part of the broader reforms and improvements to the Scheme.

Access (s21)

What are the changes to access? +

New participants will be informed if they meet access to the NDIS by meeting the: disability requirements (s.24) early intervention requirements (s.25) both the disability and early intervention requirements.

In the future, participants will be supported by the appropriate participant pathway, depending on how they meet access.

What will the changes to access mean for participants? +

In the future, participants will be supported to have a more tailored planning experience and funding outcomes, depending on how they accessed the NDIS. The impact of this change will happen later, once new pathways are created.

It will take time to create the new pathways, as we will work together with people with disability on how these can be best implemented to ensure the needs of participants and the Agency are met.

How do the changes impact early intervention? +

People who meet access to the NDIS under the early intervention requirements will be supported by the new early intervention pathway once it’s created.

Notice of impairments (S32BA) What is a Notice of Impairments? +

Currently, all new participants to the NDIS receive an access decision letter which says if access was met under the disability requirements, the early intervention requirements, or both.

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From 1 January 2025, new participants will receive clearer information about how Hey meet the disability or early intervention requirements. This will include their category of impairment. The change was recommended by the NDS Review, and requests from participants for more clarity and transparency about the basis of their access. There are 6 impairment categories listed in the NDIS Act. These are:

electrical

cognitive

sensory

neurological

physical

impairments relating to a psychosocial disability.

The categories and their definitions are outlined in the operational guideline — Applying to the NDIS{[7% document available on the NDIS website. For children younger than 6 years old who meet the criteria for developmental delay, the information will say they are eligible under the early intervention requirements with developmental delay.

Why is the NDIS introducing Notice of Impairments? + Providing this information to participants gives them clearer information about how they meet the disability or early intervention requirements. It responds to NDIS Review recommendations, and requests from participants to have more clarity and transparency about the basis of their access to the NDIS. This approach also recognises that people with disability who have the same diagnosis may have different impairments and support needs.

What does it mean for me as a new participant (application submitted on or after 1 January 2025)? + Currently, all new participants receive an access decision letter, which says if access was met under the disability requirements, the early intervention requirements, or both. From 1 January, new participants will receive clearer information about how they meet the disability or early intervention requirements. This will include their category of impairment. The change was recommended by the NDS Review, and requests from participants for more clarity and transparency about the basis of their access.

What does it mean for me as an existing participant? + As an existing participant, there is nothing you need to do right now. We will work with existing participants to make sure they have the information they need ahead of any changes.

What happens if | want to change my category/categories? + A participant, or their nominee, can apply to vary their impairment category at any time after meeting access: if it is not, or is no longer, correct. The type of evidence that is required to support an application will depend on the reason the participant is seeking to vary the information and the evidence that has already been provided. If the NDIA varies the impairment category, this will be reflected in the participant’s information. If a participant does not agree with the NDIA’s decision to vary or not to vary their impairment category, they can ask for a review of the decision.

Plan management decisions (s44) Can | still choose how my NDIS funding is managed? + Yes, you can ask for your plan to be managed in a way that works best for you. This is called a plan management request. You can choose to: sel-manage your funding

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euse a plan manager to help you manage your budget have your funding NDIA-managed.

We want to help you manage your funding safely and confidently. In some cases, if there is an unreasonable risk, we may need to change how your funding is managed.

What has changed in how the NDIA makes decisions about plan management? +

New rules now clearly define how we assess unreasonable risk when making plan management decisions.

If there are concerns about how your funding is managed by you, your nominee, a representative or plan manager, we will first look at ways to support you before making any changes.

Extra supports such as guidance, safeguards or other strategies may be offered to help you stay in control of your funding. A risk is only considered unreasonable if there are no supports that can help manage it.

If we decide to change how your funding is managed, we will: talk to you first and explain our decision give you the option to request a review if you don’t agree.

These changes are designed to help you stay in control of your funding while ensuring it is managed safely.

What does the NDIA consider when changing a plan management decision? +

When the NDIA decides how plan funds are managed, they will consider if the participant, their nominee or child representative or registered plan manager: spent funding on NDIS supports spent funding in line with the participant’s plan presents an unreasonable risk to the participant by managing their funding.

If risks are identified, the NDIA may not support a participant’s request to self-manage or use a registered plan manager.

What happens if a participant or their nominee have been convicted of a criminal offence? +

The NDIA will consider if the participant or their plan nominee have had any major criminal convictions. The participant’s funding will be Agency-managed if the participant or their nominee have been convicted of an offence that: carries at least 2 years of prison involves fraud or dishonesty. This will apply to all new and reassessed plans where a new plan approval decision is being made.

Can a participant appeal a plan management decision implemented by the NDIA? + Participants can appeal a plan management decision. They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

If a participant’s plan management type is changed, is the participant notified and given reasons why? = We know how important it is for participants to have the control, independence and flexibility in arranging and paying for their own supports through self-management. The NDIA will talk to the participant about the risks and safeguards they have considered when making a plan management decision. Where possible, they will support the participant to work towards their preferred plan management type in the future.

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Can | request changes to my NDIS plan? +

Yes, if your needs change, you can ask for an update to your NDIS plan at any time. We will work with you to make sure your supports are updated appropriately.

There are 2 ways your plan can be updated:

Plan variations: small changes can be made without replacing your plan. Reassessments: a full review of your plan, creating a new plan with a new end date.

We will always explain why a change is needed and work with you on any updates. If you don’t agree, you can request a review, and we will support you through the process.

What has changed about how plans are updated? +

From 4 March 2025, new rules will clarify when and how we can vary or reassess a participant’s plan. These rules ensure:

consistent decision-making when plans need to change a focus on your needs and goals when updating supports more flexibility while protecting participant funding.

These changes do not affect your right to request a plan variation or reassessment. They simply make the process clearer and ensure updates are made in a fair and transparent way.

Right to appeal decisions

Will participants have the right to appeal agency decisions that they are not happy with, for example changes to how+ their plan is managed and the funding periods?

Participants can appeal a decision to approve a plan, which includes how the plan will be managed. They can also appeal a decision relating to funding periods.

They should follow the NDIA appeal process, which includes requesting a review and providing any supporting information.

Can participants still review decisions made by the Agency? +

NDIS participants have always and will continue to have the right to review their NDIS package and level of supports.

These legislative changes passed by Parliament do not change that right.

Providers

What is providers’ responsibility when delivering supports? (new) +

Providers are responsible for delivering supports in line with the participant’s plan. This includes confirming the participant’s plan has sufficient funding within each funding period and support category to meet their needs.

This requirement has not changed with the introduction of funding periods.

How should providers schedule and claim for supports? (new) +

Providers should schedule and claim for supports within the participant’s available budget and funding periods. Claims submitted within a funding period where funds have been exhausted will be rejected.

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If there are unspent funds within a funding period, these funds will roll over into Wehert funding period. This roll over ensures that participants can continue to access supports if they did not fully use their funding in the previous funding period.

Can a provider claim across multiple funding periods? (new) + Yes. If a service spans multiple funding periods, providers are not required to lodge separate claims. As long as there is enough budget in both funding periods to cover the full amount, a claim can be submitted for the entire service.

Claims will be processed based on the available budget, regardless of the support dates.

Why is it important for providers to avoid over servicing? (new) + Over servicing occurs when services are delivered beyond the allocated budget for a given funding period, with the expectation that the claim will be paid using the next funding period’s allocation. While this may seem convenient, it creates risk. If a provider delivers more services than funded in a period, there may not be sufficient funding to cover the participant’s support requirements for the duration of their plan.

Under NDIS legislation, claims exceeding the available funding in a support category in the current funding period cannot be paid.

To ensure both providers and participants are protected, it is essential to deliver services within the participant’s budget and funding periods. Avoiding over-servicing, especially if funding is nearing its limit, ensures continuity of supports and prevents financial risks for participants and providers.

What if a participants’ needs change? (new) + Participants can request changes to their funding periods if their needs change, such as if they need more or less support. They will need to submit a plan change request and provide information explaining why the change is necessary. The NDIS will review the request and where appropriate, work with the participant to adjust their plan.

Plan variations If a participant’s overall support needs haven’t changed, but they need to adjust how the funds are used over time (for example, to access a temporary increase in funding for a program like intensive capacity building or early intervention), they may request a plan variation. This allows funds to be reallocated within the current period, with less funding allocated to later periods. This process does not require a full plan reassessment, but careful budgeting is necessary, as less funding will be available in later periods. The total funding amount will remain unchanged. In some cases, if a participant knows in advance that they will need additional support (such as early intervention), their plan can be frontloaded, giving them more funding early on so they don’t need to return to the Agency if their needs change during the plan.

Plan reassessments Plan reassessments are when we create a whole new plan with a participant, that has a new plan end date. Reassessments provide a more detailed review of a participants plan if they have more significant changes to their current circumstances, to ensure funding and supports continue to meet their needs over time. The process for requesting a change to a plan has not changed with the introduction of funding periods.

How can providers register for community participation? + Providers can register by visiting the NDIS Quality and Safeguards Commission[/% website and following the registration process.

How do providers and plan managers claim replacement supports? + Providers and plan managers must not provide or claim a replacement support for a participant without evidence of approval. For more information, visit claims and payments [7% hhttps://www.ndis.gov.au/node/10700/revisions/55980/view Page 118 of 119 22/23

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More Information

If you have more questions about the changes to the NDIS, you can go to the Department of Social Services website.[7% .

Get Involved

Join Participant First[7 for opportunities to get involved.

This page current as of 28 October 2025

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