DOCUMENT 1
FOI 24/25-1962
FOI 24/25-1962
Scope
redacted: s22“…Please provide for each of the past three financial years (2022/23, 2023/24, 2024/25):
The number of Model Litigant Obligations (MLOs) complaints received by the NDIA.
Of these, the number of complaints where the NDIA conducted an investigation into the complaint and determined that one or more of the MLOs had not been adhered to by the agency (i.e. the complaint was upheld)…”
Response
Model Litigant Obligations Complaints statistics
| Financial Year | Received | Closed | Open at FY end | Breaches* |
|---|---|---|---|---|
| 2022 / 2023 | 108 | 110 | 19 | 6 |
| 2023 / 2024 | 51 | 54 | 16 | 2 |
| 2024 / 2025 | 56 | 37 | 35 | 1 |
*Breaches are counted on the date the complaint is closed and the breach is confirmed, not the date the initial complaint was made.
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