FOI 25/26-0001
Number of outstanding access requests and access decisions
| (1 Jan 2025 – 31 Mar 2025) FY 2024-25 Q3 | (01 Apr 2025 – 30 Jun 2025) FY 2024-25 Q4 | |
|---|---|---|
| The number of persons with an access request in progress as at the beginning of the quarter | 39,694 | 21,854 |
| The number of persons with an access request in progress at at the end of the quarter | 21,854 | 10,313 |
| The number of persons with access met in the quarter | 30,774 | 26,567 |
| The number of persons with access not met in the quarter | 8,150 | 7,133 |
| The total number of access requests received during the quarter¹ | 24,144 | 23,099 |
¹ This metric is measured at the request level, noting that an applicant may make multiple requests. All other metrics in this table are at the person level
Participant Service Guarantee (PSG) 2*
FY 2024-25 Q4
| Timeframe | Number of access decisions or request for further information | Access decisions or request for further information (%) |
|---|---|---|
| Within 21 days | 16,230 | 47% |
| 22 to 60 days | 14,924 | 43% |
| 61 to 111 days | 1,430 | 4% |
| 112 or more days | 1,781 | 5% |
| Total | 34,365 | 100% |
- PSG 2 - Make an access decision or request further information, had a performance against the 21 day service guarantee of 47% in the June 2025 quarter.
Participant Service Guarantee (PSG) 4**
FY 2024-25 Q4
| Timeframe | Decisions made or request for further information after further information provided | Decisions made or request for further information after further information provided (%) |
|---|---|---|
| Within 14 days | 933 | 46% |
| 15 to 40 days | 550 | 27% |
| 41 to 104 days | 305 | 15% |
| 105 or more days | 244 | 12% |
| Total | 2,032 | 100% |
** PSG 4 - Make an access decision or request further information after further information received, had a performance against the 14 day service guarantee of 46% in the June 2025 quarter.
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