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FOI 24/25-1236
The content of this document is OFFICIAL.
Number of outstanding access requests and access decisions
| (1 Oct 2023 – 31 Dec 2023) FY 2023-24 Q2 |
(1 Oct 2024 – 31 Dec 2024) FY 2024-25 Q2 |
|
|---|---|---|
| The number of persons with an access request in progress as at the beginning of the quarter1 | 18,962 | 40,913 |
| The number of persons with an access request in progress at at the end of the quarter2 | 19,652 | 39,694 |
| The number of persons with access met in the quarter3 | 14,846 | 19,449 |
| The number of persons with access not met in the quarter3 | 4,986 | 5,072 |
| The total number of access requests received during the quarter4 | 23,352 | 25,129 |
1 Reworded from original request for clarity: “The number of persons with access requests carried over (outstanding) from the previous quarter” 2 Reworded from original request for clarity: “The total number of access requests still awaiting an eligibility decision (outstanding) at the end of the quarter” 3 Access met and access not met are based on a participant’s latest status as at the end of the quarter. This is consistent with Table E.1 in QRDM 2024-25 Q2 Supplement E 4 This metric is measured at the access request level, noting that a person may make multiple requests. All other metrics in this table are at the person level. Therefore, they cannot be directly compared
Participant Service Guarantee (PSG) 2*
| Timeframe* | FY 2024-25 Q2 Number of access decisions or request for further information |
FY 2024-25 Q2 Access decisions or request for further information (%) |
|---|---|---|
| Within 21 days | 3,840 | 15% |
| 22 to 60 days | 3,484 | 13% |
| 61 to 111 days | 14,855 | 56% |
| 112 or more days | 4,142 | 16% |
| Total | 26,321 | 100% |
Participant Service Guarantee (PSG) 4**
| Timeframe* | FY 2024-25 Q2 Decisions made or request for further information after further information provided |
FY 2024-25 Q2 Decisions made or request for further information after further information provided (%) |
|---|---|---|
| Within 14 days | 411 | 26% |
| 15 to 40 days | 176 | 11% |
| 41 to 104 days | 708 | 44% |
| 105 or more days | 299 | 19% |
| Total | 1,594 | 100% |
*Timeframe data is sourced from PSG two and four. The metric only contains data from the new PACE system.
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