Requesting Advice

Mandatory Advice Requests

Before a delegate decision is made, it is mandatory to obtain and follow TAB advice in relation to requests for the specific supports listed below. TAB Advice is informed by clinical application and understanding of the impact of providing the support including compulsory protocols agreed with the NDIS Quality & Safety Commission. TAB mandatory technical advice is considered internal specialist advice, as per the CEO Direction dated 1 February 2021.

Mandatory Advice Requests - Funded Supports

All supports that require mandatory TAB advice and recommended requests are listed in the related Practice Guides and on the following pages:

Mandatory Advice Requests - Access Decisions

TAB advice should be requested when an access met decision is being considered for a prospective participant with a Chronic Health Condition.

Before obtaining TAB Advice

Before contacting TAB with your request:

Review all available information related to the request including:

Evidence and/or NDIA Assessment templates
Agency guidance
Refer to TAB resources including Published TAB Digest Advice relevant to your request.
Discuss the request with a Team Leader.

Non-Mandatory Requests

Before contacting TAB, attempts should be made to resolve the query through discussion with a Team Leader, Senior LAC or Senior EC Coordinator, using existing

FOI 22/23-1636

agency resources. If the request cannot be resolved a Team Leader, Senior LAC or Senior EC Coordinator only, can contact TAB for advice.

Mandatory Requests

For supports that require mandatory advice, you must obtain TAB advice before making a delegate decision.

Plan Reassessment Requests

TAB requires the date the Participant Initiated the request and the date the National Reassessment Team (NARB) approved the Plan Reassessment Request. This must be included in the TAB Service Desk Ticket or the request will be returned to the sender. This information can be found under the ATHM section of the participants CRM record.

TAB will prioritise PRR advice requests where identified by the requestor. This is achieved by selecting