Section 17 document - Scope and responses
The content of this document is OFFICIAL.
Number of outstanding access requests and access decisions
| (1 Jul 2023 – 30 Sep 2023) FY 2023-24 Q13 | (1 Jul 2024 – 30 Sep 2024) FY 2024-25 Q13 | |
|---|---|---|
| The number of persons with access requests carried over (outstanding) from the previous quarter. | 18,703 | 40,765 |
| The total number of access requests received during the quarter.1 | 34,762 | 30,304 |
| The number of persons with access met in the quarter2 | 23,326 | 20,373 |
| The number of persons with access not met in the quarter2 | 8,618 | 5,286 |
| The number of persons with access requests carried over (outstanding) at the end of the quarter. | 18,962 | 40,913 |
Participant Service Guarantee (PSG) 2*
| Timeframe3 | FY 2024-25 Q1 |
|---|---|
| Number of access decisions or request for further information | Access decisions or request for further information (%) |
| Within 21 days | 5,022 |
| 22 to 60 days | 6,284 |
| 61 to 111 days | 13,642 |
| 112 or more days | 2,519 |
| Total | 27,467 |
- PSG 2 - Make an access decision or request further information, had a performance against the 21-day service guarantee of 100% in the September 2023 quarter.
Participant Service Guarantee (PSG) 4**
| Timeframe3 | FY 2024-25 Q1 |
|---|---|
| Decisions made or request for further information after further information provided | Decisions made or request for further information after further information provided (%) |
| Within 14 days | 546 |
| 15 to 40 days | 833 |
| 41 to 104 days | 532 |
| 105 or more days | 299 |
| Total | 2,210 |
** PSG 4 - Make an access decision or request further information after further information received, had a performance against the 14-day service guarantee of 97% respectively in the September 2023 quarter.
1 Persons may make more than one access request.
2 Access requests can be closed without a decision.
3 Timeframe data is sourced from PSG two and four. The metric only contains data from the new PACE system.
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