Our reference: FOI 25/26-1193 (LEXD 11946)
GPO Box 700 Canberra ACT 2601 1800 800 110
ndis.gov.au
6 August 2026
Lucy Avis
By email: foi+request-13977-7744c74e@righttoknow.org.au
Dear Lucy Avis
Freedom of Information request — Request consultation process
Thank you for your correspondence of 5 November 2025, in which you requested access under the Freedom of Information Act 1982 (FOI Act) to documents held by the National Disability Insurance Agency (NDIA).
Scope of your request
You have requested access to the following documents:
“Please provide the current average wait time range (shortest and longest) for processing of S48 change of circumstances requests and S100 internal review of decisions. Please also provide this information for the same time in 2024, 2023 and 2022.“
Practical refusal
I am authorised to make decisions under section 23(1) of the FOI Act.
I am writing to advise that the work involved in processing your request in its current form would substantially and unreasonably divert the resources of the NDIA from its other operations due to its complexity. This is called a ‘practical refusal reason’ under section 24AA of the FOI Act.
On this basis, I intend to refuse your request. However, before I make a final decision, I am writing to provide you with an opportunity to revise your request. This is called a ‘request consultation process’ as set out under section 24AB of the FOI Act. You have 14 days to respond to this notice in one of the ways set out below.
Why I intend to refuse your request
I have done a preliminary consult with the relevant line area, that they would need to create code to fulfill your request.
As a result, I am of the view that the work involved in the processing of this request would substantially and unreasonably divert the resources of the NDIA from its other operations.
Request consultation process
You now have an opportunity to revise your request to enable it to proceed.
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Revising your request can mean narrowing the scope of the request to make it more manageable or explaining in more detail the documents you wish to access. For example, by providing more specific information about exactly what documents you are interested in, the NDIA will be able to pinpoint the documents more quickly and avoid using excessive resources to process documents you are not interested in.
To reduce the scope of your request, you might like to consider:
‘As at 30 September 2025 data, the average waiting time of the requests we have received in FY 2022, FY 2023, FY 2024 and FY 2025 due to CoC for S48s, and for S100s.’
You have 14 days from the date you receive this letter to contact me and do one of the following:
a. withdraw your request b. make a revised request c. indicate that you do not wish to revise the request.
During this period, you are welcome to seek assistance to revise your request. If you revise your request in a way that adequately addresses the practical refusal reason outlined above, we will recommence processing it.
Please note that the time taken to consult with you regarding the scope of your request is not taken into account for the purposes of the timeframe for processing your request.
You can contact me by email at redacted.
Alternatively, you can reply in writing to the following address:
Freedom of Information Section
Information Access and Privacy Branch
Reviews and Information Release Division
National Disability Insurance Agency
GPO Box 700
CANBERRA ACT 2601
If you do not contact me within this period, that is by 19 August 2026, I will issue you a formal decision letter that confirms my reasons for refusing your request.
Please do not hesitate to contact me if you have any questions.
Yours sincerely
Saoirse (SFG115) Senior Freedom of Information Officer Information Release and Privacy Branch Reviews and Information Release Division
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