Topic 2 Progress
Topic: Sustainability
Reference: CEO Direction (points 1-3 detailed)
Date: 7 June 2021 to 2 July 2021
- Stakeholder feedback received:
- Sustainability Action Taskforce
- PM&Q
- ND State Managers
- Quality and Consistency Network
- Service Guidance and Practice
PITC CI Connect
-
Working with Partner Performance Directors
-
Overview delivered to all PITC on Thursday 7th May
-
Multiple PITC requests to access current LEAP modules
-
Request launch delay to Quarter 2 2021-2022
-
Progressing a pilot with selected PiTCs to inform:
- Required activity vs voluntary access
- PiTC performance data correlation to ND performance data
- Parallel CI Connect programs (LAC and/or EC)
- Resourcing for design and communication engagement
Questions
Performance, Learning and Change
a*
CI Connect data and action…together
ed O Y c c O O O
Partner Performance Strategy Day 2 June 2021
ndis
PM&Q Behind the Scenes
[Image not converted to Markdown – “Image of page” – check the source PDF page for the actual content]
PM&Q Consumable Data
Sources
Measure
Create and share Prioritise and learning content = schedule backlog
CI Connect Activities
FOI 21/22-1299
Performance, Learning and Change
- Quality Audit Results
- Deep Dive Reports (Quality Study)
- Priority Areas & Soft Skills (National Delivery / Systemic / CI)
- Leading a Coaching Culture (develop teams and individuals)
Team Activities
- Team Coaching Session Week One
- 1 to 1 Coaching Conversation Week Two
- Peer to Peer Shadowing Week Three
- Community of Practice Week Four
CI Connect data and action…together
CI Connect Calendar
ndis:
| April | May | June |
|---|---|---|
| Complete Introduction to Cl Connect |
In progress Reasonable and Necessary Written Justifications |
Launch: 7 June Sustainability (Outcome 1) |
| July | August | September |
|---|---|---|
| Launch: 5 July Sustainability (Outcome 2) |
Launch: 2 August (TBC) State based topic |
Launch: 6 Sept. (TBC) Mandatory TAB Referrals |
| October | November | December |
|---|---|---|
| Updating Severity Indicator | TBD with updated Consumable data reports | TBD with updated Consumable data reports |
PITC CI Connect
-
Overview delivered to all PITC on Thursday 7th May
-
Multiple PITC requests to access current LEAP modules
-
PITC Launch TBD
-
Progressing a pilot with selected PiTCs to inform:
- Required activity vs voluntary access
- PiTC performance data correlation to ND performance data
- Parallel CI Connect programs (LAC and/or EC)
- Resourcing for design and communication engagement
Questions
Performance, Learning and Change
a*
CI Connect data and action…together
DOCUMENT 29
s22(1)(a)(ii) - irrelevant material
From: s22(1)(a)(ii) - irrelevant material Sent: Tuesday, 5 April 2022 1:13 PM To: s22(1)(a)(ii) - irrelevant material Subject: FW: CI Connect for Partners - follow up information [SEC=OFFICIAL]
Follow Up Flag: Follow up Flag Status: Flagged
From: s22(1)(a)(ii) - irrelevant material Sent: Monday, 7 June 2021 8:45 AM s22(1)(a)(ii) - irrelevant material Subject: CI Connect for Partners - follow up information [SEC=OFFICIAL]
Dear Leadership Team!
As discussed on Friday, please see the clarifying language to describe CI Connect and the upcoming CI Connect topics compared with the Partner Audit report areas for improvement.
Clarified language
Continuous Improvement Connect (CI Connect) is a structured learning and coaching solution for all frontline planning staff to help build capability, deliver a sustainable NDIS, and achieve the best outcomes for participants. CI Connect differs from instructional training approaches, used to learn new tasks, by combining a coaching culture with a review of priority quality improvement areas. CI Connect blends topic performance data with planning reference material in a LEAP module to support group discussion and individual coaching where frontline planning staff and teams set performance goals and refocus on pathways to high-quality, sustainable decision making.
CI Connect scheduled topics and Partner Audit Findings
The table below demonstrates the variance of conversations occurring in different programs at the moment. Please note the LAC and EC “areas for improvement” listed in the table are based on the lowest audit scores rather than a binary met/unmet quality outcome, which will affect whether we need to add it to the CI Connect schedule of topics.
In order to align the national CI Connect conversations, we will need to review all assurance data through a single data framework, as well as the prioritisation matrix. redacted (designer of the Data Framework and prioritisation matrix) will review the Partner Audit reports this week to determine where there is opportunity to review and rank consumable data from the Partner Audit reports. He will report back to s22(1)(a) by the end of the week.
| CI Connect (Delegate) schedule of topics | Partner Audit Report (LAC) areas of improvement | Partner Audit Report (EC) areas of improvement |
|---|---|---|
| Sustainability (Outcome 1) – June | R&N Justifications (newly reported topic) | Eligibility reassessment checklist completed |
| Sustainability (Outcome 2) – July | Conversation interaction template completed | Conversation interaction template completed |
| Mandatory TAB Referrals (delegate only process) – September | Informal, community, and mainstream supports accurately recorded | Informal, community, and mainstream supports accurately recorded |
| Updating Severity Tool – October | Family questionnaire | Guided Planning workflow |
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Please feel free to reach out for further detail or clarification!
Kind Regards,
s22(1)(a)(ii) - irrelevant material Assistant Director – PM&Q Learning Performance, Management and Quality Branch Participant Experience Delivery (PED) Group National Disability Insurance Agency s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.
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