DOCUMENT 1
FOI 25/26-1704
DRAFT – OFFICIAL
The content of this document is DRAFT – OFFICIAL.
Number of outstanding access requests and access decisions
| (01 Oct 2025 – 31 Dec 2025) FY 2025-26 Q2 |
|---|
| The number of persons with an access request in progress as at the beginning of the quarter |
| The number of persons with an access request in progress at the end of the quarter |
| The number of persons with access met in the quarter |
| The number of persons with access not met in the quarter |
| The total number of access requests received during the quarter 1 |
1 This metric is measured at the request level, noting that an applicant may make multiple requests. All other metrics in this table are at the person level.
Participant Service Guarantee (PSG) 2
| Timeframe 2 | Number of access decisions or request for further information | Access decisions or request for further information (%) |
|---|---|---|
| Within 21 days | 23,404 | 92% |
| 22 to 60 days | 1,007 | 4% |
| 61 to 111 days | 581 | 2% |
| 112 or more days | 412 | 2% |
| Total | 25,404 | 100% |
2 PSG 2 - Make an access decision or request further information, had a performance against the 21 day service guarantee of 92% in the December 2025 quarter.
Participant Service Guarantee (PSG) 4
| Timeframe 3 | Decisions made or request for further information after further information provided | Decisions made or request for further information after further information provided (%) |
|---|---|---|
| Within 14 days | 1,279 | 69% |
| 15 to 40 days | 342 | 19% |
| 41 to 104 days | 172 | 9% |
| 105 or more days | 48 | 3% |
| Total | 1,841 | 100% |
3 PSG 4 - Make an access decision or request further information after further information recieved, had a performance against the 14 day service guarantee of 69% in the December 2025 quarter.
To Note: PSG 4 performance improved from 55% in Q1 2025–26 to 69% in Q2 2025-26. This is attributed to a strategic focus on completing access decisions by pivoting more staffing resources to this work.
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