FOI Disclosure Log - FOI 24/25-0209, FOI 24/25-0756, FOI 24/25-0615, FOI 24/25-0759
FOI 24/25-0615, FOI 24/25-0756, FOI 24/25-0209, FOI 24/25-0759
Documents released
Caller Requests to Record Phone Call Phone Enquiry
Document 1 · source pages 1-13
Amazon Connect Telephony Responses QRG
Document 2 · source pages 14-33
Amazon Connect Team Leader Guidance
Document 3 · source pages 34-57
Amazon Connect Telephony Service Officer Guidance
Document 4 · source pages 58-85
Call Handling Basics
Document 5 · source pages 86-112
NCC Service Officer Guidance
Document 6 · source pages 113-133
PEDI-CAT and PEDI-CAT (ASD)
Document · source pages 1-42
Frontline Essentials: Check-ins
Document 29 · source pages 43-87
Reasonable and Necessary Supports
Document 1 · source pages 1-44
Creating your plan
Document 2 · source pages 45-82
Understand and update the plan conversation support tool
Document 3 · source pages 83-95
The National Disability Insurance Scheme: The World Health Organisation Disability Assessment Schedule (WHODAS) 2.0
Document · source pages 1-40
Understand functional capacity assessments
Document 1 · source pages 1-8
Create a new functional capacity assessment case
Document 2 · source pages 9-15
Record assessment - WHODAS
Document 3 · source pages 16-23
Record assessment - PEDI-CAT
Document 4 · source pages 24-31
Record a communication function classification score
Document 5 · source pages 32-39
Record Information - Disease steps assessment
Document 6 · source pages 40-47
Record information - Expanded Disability Status Scale
Document 7 · source pages 48-55
Record information - functional impact of hearing loss
Document 8 · source pages 56-62
Record information – functional impact of vision loss
Document 9 · source pages 63-69
Record information – Gross Motor Functional Classification Scale
Document 10 · source pages 70-76
Record information - level of lesion assessment
Document 11 · source pages 77-83
Record information – Life Skills Profile (LSP - 16)
Document 12 · source pages 84-91
Record information – Manual ability classification system
Document 13 · source pages 92-98
Record information - Modified Rankin Scale
Document 14 · source pages 99-105
Record information – the Care and Needs Scale
Document 15 · source pages 106-112
Record information - Vineland Adaptive Behaviour Scales
Document 16 · source pages 113-120
Record information from the DSM5 - Autism
Document 17 · source pages 121-126
Record information from the DSM5 - Intellectual Disability
Document 18 · source pages 127-135
How to apply for the NDIS in PACE
Document 19 · source pages 136-148
Action a plan approval case when access is granted without pre-access information gathering
Document 20 · source pages 149-157
Complete the Update the Severity Tools task
Document 21 · source pages 158-190
Practice Guide – Identifying Housing Solutions
Document 22 · source pages 191-219
Practice Guide – Safeguarding the participant’s interests
Document 23 · source pages 220-244
AAT Case Management Guide
Document 1 · source pages 1-3
Case Management Guide Supportable Impairments
Document 2 · source pages 4-6
Case Management Guide Model Litigant Obligations
Document 3 · source pages 7-9
Overview — Early childhood approach
Document · source pages 1-46
CI Connect – Severity Tools
Document 35 · source pages 47-63
CI Connect – Severity Tools: Team Facilitation Discussion Questions
Document 36 · source pages 64-67
FOI correspondence and release information
Decision notices
No items.
Document schedules
No items.
Correspondence
No items.