NDIA phone recordings policies
FOI 24/25-0615
Documents released
Caller Requests to Record Phone Call Phone Enquiry
Document 1 · source pages 1-13
Amazon Connect Telephony Responses QRG
Document 2 · source pages 14-33
Amazon Connect Team Leader Guidance KA
Document 3 · source pages 34-57
Amazon Connect Telephony Service Officer Guidance
Document 4 · source pages 58-85
Call Handling Basics KA
Document 5 · source pages 86-112
NCC Service Officer Guidance
Document 6 · source pages 113-133
FOI correspondence and release information
Decision notices
Document schedules
No items.
Correspondence
No items.