National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026
Submission 4246 | Supplementary Submission
Comments M O Caller Person making inquiry PPT NDIS Number date of enquiry: 19/07 /2024 10:09 Voi: PACE
Caller Contact Number: details of the enquiry: ppt called as they have changed plan managers and the new plan manager has manually sent in the invoices that have not yet been paid. action taken advised ppt that these were nt reflected on her account yet and to confirm with the pm that these had been sent through.
ame: log on id: s \newline service officer s \newline national contact centre
| Subject | Activity Type | Case |
|---|---|---|
| Contact with Participant | Inbound Phone Call |
Case type or category | outcome | completed date time | enquiry- | successful contact | 11/7/2024, 2:40 pm
alias
comments date of enquiry: 11/07/2024
person making enquiry -
caller contact number:
details of the query: call was transferred by ministers office.ppt wants confirmation on if chiropractic can be continued under the line item· 15_056_0128_1_3 as plan manager refusing to pay outstanding invoices which is more than a month old. she is currently not using physiotherapist due to the long distance and not the best treatment for her disability. also, chiropractic is cheaper and easy to access as its located locally which saves her travel time and cost.
National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026
Submission 4289 Supplementary Submission
Action taken:
Please call redacted or add a note in her plan with a confirmation.
She stated it’s urgent as she needs this supports to be continued to improve her health and wellbeing.
Name- Staff ID: Service Officer National Contact Centre - Ministerial Office Queue
| Subject | Activity Type | Case |
|---|---|---|
| Contact with Authorised Person | Inbound Phone Call |
| Case Type or Category | Outcome | Completed Date/Time | General Question | | 1/7/2024, 2:31 pm
Alias
Comments date of enquiry: 01/07/2024
Person making inquiry: Callers contact number: details of the query: SC wants to endorse plan manager and needed verbal consent however SC did not want to wait; she gave me the PPT number and requested to finish call with ppt. While contacting pPT, sc ended the call and ppT did not want to stay on call longer then 3-5 minutes, so the call ended and did not complete endorsement. action taken: Voi caller
name:
Log on id: service officer national contact centre
| subject | activity type | case | contact with participant | inbound phone call |
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