National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026 Submission 4260 - Attachment 1
NDIA Provider Travel Claim Rejections: Aggregate Evidence Summary
Distinct Directions Pty Ltd | NDIS Provider 4050007620 | Prepared 11 June 2026 | Fully de-identified: contains no participant, practitioner or plan identifiers
Scale
| Rejected kilometre claim events, Nov 2023 to Jun 2026 | 4,501 |
|---|---|
| Value rejected ($ ex GST) | 51,392.16 |
| Participants affected | 190 |
| Service agreements affected | 330 |
| Rejected events on service agreements now expired | 3,720 |
| Weighted average age of rejected dollars | 17.2 months |
| Implied carrying cost of absorbed funds to date | $3,212 (RBA cash rate) to $6,276 (working capital proxy) |
Payment channel comparison (identical services, identical claim lines, same period) Plan-managed channel collection rate (human-processed invoices) | 97.4% NDIA-managed channel collection rate (PRODA/PACE automated claims) | 49.7%
The paired contradiction Rejected km claims whose parent service the Agency accepted and paid at the same appointment | 4,473 Share of all rejected km claims | 99.4% Value of parent services PAID by the Agency at those same 2,381 appointments ($) | 905,423.86 Value of km claims REJECTED at those same appointments ($) | 50,842.16 Dominant rejection message on the km claims | “Service Booking does not exist”
Travel time versus travel kilometres, same channel, same journeys Worker travel time (labour) accepted by value | 97.5% Vehicle kilometres accepted by value at the same events | 49.4%
Exposure to the proposed 90-day claim window (Bill Sch 2 Pt 5, item 89; commencing 1 Dec 2026) Rejected dollars already older than 90 days as at 11 June 2026 | 48,153.15 Share of rejected dollars already older than 90 days | 93.7% Share of current rejected cohort older than 90 days at commencement (1 Dec 2026) | 100.0% New rejections continuing to accrue monthly (Jan to May 2026 average, $/month) | 1,310