NDIS Access Decision | FOI document library | NDIA Accountability Project

Disclosure Log - FOI 24/25-0883 DOCUMENT 7

GPO Box 700

CANBERRA ACT 2601

1800 800 110

ndis.gov.au

<Address> <Suburb/State/Postcode> <Insert Date> NDIS Access Decision Applicant NDIS number: <NDIS number> <If you’re sending to the applicant, delete the below section. If the recipient isn’t the applicant, add the recipient’s NDIS number. Delete this instruction.> Your NDIS number: <recipient NDIS number> <General letter starts here> Dear <Applicant/Representative Given Name>, I am writing to let you know the outcome of <your/applicant’s full name’s> application for the National Disability Insurance Scheme (NDIS). Decision outcome I have considered <your/applicant’s name’s> application. Based on the evidence provided <your/their> circumstances do not meet the <age/residence/disability or early intervention> requirements described in the Click or tap to enter an option. This means, based on current information,<you/applicant’s name> <are/is> not eligible for the NDIS. I am sending you this letter to provide you with <your/their> access decision in writing. Delete the following sentence or include it, if it is relevant How did we make the decision? The NDIS Act requires that a person meets the following requirements to be eligible for the NDIS: • Age (s22); and • Residence (s23); and Page 47 of 117</div></section><section class="document-page" id="source-page-48" data-source-page="48" data-doc-page="2"><div>Disclosure Log - FOI 24/25-0883 Instructions for adding the right eligibility criteria If you made the decision using National Disability Insurance Scheme Act 2013 (6 July 2024 version): • Insert option 1. Delete all red text and option 2. If you made your access decision using National Disability Insurance Scheme Act 2013 (3 October 2024 version): • Insert option 2. Delete all red text and option 1. Option 1: • <Disability (s24) or early Intervention requirements (s25)> Option 2: • <Disability (s24) or early Intervention requirements (s25), or both> I considered <your/applicant’s name’s> NDIS application and the evidence you provided against these requirements. The evidence I considered was: Instructions for using the access not met decision templates to enter supporting evidence Open either Template – Access not met decision – Pre-legislation changes or Template – Access not met decision – Post-legislation changes. Fill out the relevant templates, before inserting them into the letter. This will make sure the template formatting stays the same. Insert the: • supporting evidence template Delete these instructions. Reason for the decision Instructions for using the access not met decision templates to enter your reason for the decision Open either Template – Access not met decision – Pre-legislation changes or Template – Access not met decision – Post-legislation changes. Page 48 of 117</div></section><section class="document-page" id="source-page-49" data-source-page="49" data-doc-page="3"><div>Disclosure Log - FOI 24/25-0883 Fill out the relevant templates, before inserting them into the letter. This will make sure the template formatting stays the same. Insert the: • age not met template, OR • residence not met template, OR • first disability not met criteria template, AND • first early intervention not met criteria template. Delete these instructions. Next steps Instructions for applicants not in the remote or very remote area (MMM6 & MMM7) All letters for applicants that are not in the remote or very remote cohort must include the details of the local area coordinator or early childhood partner in their Local Government Area (LGA) (Note: the early childhood partner option should only be selected if the person is younger than 9). Use template 1 if the applicant is not in a remote or very remote area (MMM6 & MMM7). Delete all red text and template 2. Template 1: <You/applicant’s name> can still contact <a local area coordinator/an early childhood partner> even if <you/they> are not an NDIS participant. <A local area coordinator/An early childhood partner> can provide <you/applicant’s name> with information and may be able to help connect <you/them> with community and government services that might be able to support <you/them>. Your <local area coordinator/early childhood partner> service is: Name: <Insert name> Address: <Insert address> Phone: <Insert phone number> Email: <Insert email address> Page 49 of 117</div></section><section class="document-page" id="source-page-50" data-source-page="50" data-doc-page="4"><div>Disclosure Log - FOI 24/25-0883 Instructions for applicants in the remote or very remote area (MMM6 & MMM7) All letters for applicants that are in the remote or very remote cohort who don’t have an local area coordinator or early childhood partner in their LGA must include details of their closest NDIS office. Use template 2 if the applicant is in a remote or very remote area (MMM6 & MMM7) and doesn’t have a local area coordinator or early childhood partner in their LGA. Delete all red text and template 1. Template 2: <You/applicant’s name> can contact your closest NDIS office, which is: Address: <Insert address> Phone: <Insert phone number> Email: <Insert email address> You can also contact the NDIS on 1800 800 110. Applying again <You/applicant’s first name> can apply to the NDIS again. If <you/applicant’s first name> <don’t request a review of this decision/doesn’t request a review of this decision> <you/they> can apply again at any time. If <you/they> request a review of this decision, <you’ll/they’ll>need to wait until the outcome of <you/their> review before <you/they> apply to the NDIS again. Requesting a review If <you/applicant’s first name> disagree with this decision or have new information, <you/they> can ask for the decision to be reviewed. <You/they> can do this within 3 months from the date of this letter. Details about how to do this are included at the end of this letter. If <you/applicant’s first name> want to learn more about how we make decisions, visit our website (ndis.gov.au). Search for ‘Our Guidelines’ and click on the link to ‘Applying’. If <you/applicant’s first name> <has/have> any questions or would like to discuss the information in this letter, please contact us. <You/applicant’s first name> can contact us in any of the ways listed under the ‘We’re here to help’ section of this letter. Page 50 of 117</div></section><section class="document-page" id="source-page-51" data-source-page="51" data-doc-page="5"><div>Disclosure Log - FOI 24/25-0883 Yours sincerely, Instructions for completing the right signature block If you are a non-SES Delegate, please complete signature block 1, including your first SES line Manager’s name and position. Delete all red text and signature block 2. Signature block 1: <First name and Surname initial> Delegate of the CEO <Section or Branch> National Disability Insurance Agency My Branch Manager: <First name and Surname> <Position title> If you are an SES Delegate, please complete signature block 2. Delete all red text and the first signature block 1. Signature block 2: <First name and Surname> Delegate of the CEO <Position title> National Disability Insurance Agency We’re here to help: Online • Internet Relay Users accesshub.gov.au • NDIS mailbox <a href="mailto:enquiries@ndis.gov.au">enquiries@ndis.gov.au</a> • NDIS website ndis.gov.au Page 51 of 117</div></section><section class="document-page" id="source-page-52" data-source-page="52" data-doc-page="6"><div>Disclosure Log - FOI 24/25-0883 Phone • NDIS National Contact Centre 1800 800 110 • TTY Users 1800 555 677 • Speak and Listen Users 1800 555 727 • If you need help with English 131 450 In Person • You can also visit a local area coordinator, early childhood partner or NDIS Office in your area How to request a review of this decision If you disagree with this decision, you can request an internal review of a decision. You can do this within 3 months from the date of this letter. If you request a review of this decision, you’ll need to wait until the outcome of your review before you apply to the NDIS again. When asking for an internal review, you should explain why you think the decision made is incorrect. The staff member who works on the internal review won’t have been involved in the earlier decision. They may want to talk to you as part of this process. If you would like to request an internal review of a decision, you can do this by: • Sending a letter to: National Disability Insurance Agency GPO Box 700 Canberra ACT 2601 • Visiting a NDIS office • Calling 1800 800 110 • Sending an email to <a href="mailto:enquiries@ndis.gov.au">enquiries@ndis.gov.au</a> If you request an internal review and are not happy with our decision, you can apply for an external review. The Administrative Review Tribunal (ART) will be the external reviewer. Visit the ART website (art.gov.au). Click on ‘ART forms’ and select ‘NDIS review forms’. You can also call the ART on 1800 228 333. Page 52 of 117</div></section><section class="document-page" id="source-page-53" data-source-page="53" data-doc-page="7"><div>Disclosure Log - FOI 24/25-0883 The NDIS website (ndis.gov.au) provides more information about requesting a review. Search for ‘Our Guidelines’ and click on the link to ‘Reviewing our decisions’ to read more. Version control Version Amended _ Brief description of change Status by 6.0 EMN960_ ‘| Class 1 approved. APPROVED 2023-06-21 LJO007 Updated to align with the early childhood age range change. 7.0 EMN960 ‘| Class 1 approved. APPROVED 2023-11-27 Updated email address from NAT to NDIS enquiries 8.0 JC0088 Class 2 approved. APPROVED 2024-09-25 Updates to reflect legislation changes from 3 October 2024. Instructions and options to choose legislation the decision was made with. Instructions and options to choose the right eligibility criteria. Information on when a person can apply for the NDIS again. 9.0 JCO088 | Class 2 approval. APPROVED 2024-10-07 Guidance updated to reflect legislation to start a new body called the Administrative Review Tribunal (ART). The ART Page 53 of 117</div></section><section class="document-page" id="source-page-54" data-source-page="54" data-doc-page="8"><div>Disclosure Log - FOI 24/25-0883 replaced the Administrative Appeals Tribunal (ART) on Monday 14 October <ol start="2024"> <li>Updates include:</li> </ol> • Administrative Review Tribunal (ART) changed to Administrative Appeals Tribunal (ART) throughout. • Hyperlink to new ART website added. 10.0 IIW664 Class 1 approval APPROVED 2024-10-25 Continuous improvement updates [SSI-3252] to improve accessibility and user experience. Updates include • NDIS number field updates so staff can add applicant or representative NDIS number. • Red (255) font replaced with Red (192) improve accessibility for visually impaired users. Page 54 of 117</div></section><section class="document-page" id="source-page-55" data-source-page="55" data-doc-page="9"><div>Disclosure Log - FOI 24/25-0883 • Instruction formatting updated to improve clarity. • All developer fields changed to rich text fields so staff can Tab through fields. Page 55 of 117</div></section></div></article><aside class="metadata-panel" aria-label="Document metadata"><h2>Document details</h2><dl class="metadata-list"><div><dt>Document type</dt><dd>Not classified yet</dd></div><div><dt>Topics</dt><dd>Not classified yet</dd></div><div><dt>Branch</dt><dd>Unknown</dd></div><div><dt>Disabilities mentioned</dt><dd>None recorded</dd></div><div><dt>Extraction quality</dt><dd>needs-review</dd></div><div><dt>Released through</dt><dd><ul class="metadata-link-list"><li><a href="/library/requests/ndia-impairment-advice-d82d92ad43/">FOI 24/25-1470, FOI 24/25-0883, FOI 24/25-0754, FOI 24/25-0956</a></li></ul></dd></div><div><dt>Original source (this document is pages 47-55)</dt><dd><a href="https://www.righttoknow.org.au/request/12890/response/40822/attach/6/FOI%2024.25%200883%20Disclosure%20Log%20Documents.pdf?cookie_passthrough=1" target="_blank" rel="noopener">FOI 24.25 0883 Disclosure Log Documents.pdf</a></dd></div></dl></aside></div><script type="module">function e(e){let t=e.querySelector(`[data-document-title-bar]`),n=Array.from(e.querySelectorAll(`.document-page`)),r=e.querySelector(`[data-page-indicator]`),i=e.querySelector(`[data-nav-prev]`),a=e.querySelector(`[data-nav-next]`);if(!t)return;let o=()=>{let n=t.getBoundingClientRect().height;e.style.setProperty(`--title-bar-height`,`${n}px`)};if(o(),window.addEventListener(`resize`,o),n.length<2||!r)return;let s=n.length,c=e=>{let t=n[e],o=t.dataset.sourcePage,c=t.dataset.docPage;if(r.textContent=`Page ${c} of ${s}${o?` · Source p. ${o}`:``}`,i){let t=n[Math.max(0,e-1)];i.href=`#source-page-${t.dataset.sourcePage}`,i.setAttribute(`aria-disabled`,e===0?`true`:`false`)}if(a){let t=n[Math.min(s-1,e+1)];a.href=`#source-page-${t.dataset.sourcePage}`,a.setAttribute(`aria-disabled`,e===s-1?`true`:`false`)}},l=location.hash.match(/^#source-page-(\d+)$/),u=l?n.findIndex(e=>e.dataset.sourcePage===l[1]):0;c(u===-1?0:u);let d=new IntersectionObserver(e=>{let t=e.filter(e=>e.isIntersecting);if(!t.length)return;t.sort((e,t)=>e.boundingClientRect.top-t.boundingClientRect.top);let r=n.indexOf(t[0].target);r!==-1&&c(r)},{rootMargin:`-45% 0px -50% 0px`,threshold:0});n.forEach(e=>d.observe(e))}document.querySelectorAll(`[data-document-layout]`).forEach(e);</script></main><footer class="site-footer">This project is in DRAFT</footer></body></html>