FOI 24/25-1473 DOCUMENT 64

Record carers information

SGP KP Publishing

Exported on 2025-04-03 04:51:58

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SGP KP Publishing – Record carers information

Table of Contents

1 Recent updates …………………………………………………………………………………………………….. 4 2 Before you start …………………………………………………………………………………………………….. 5 3 Understand the carer questions …………………………………………………………………………….. 6 4 What is support coordination ………………………………………………………………………………… 7 5 Record carers information …………………………………………………………………………………….. 8 6 Next steps …………………………………………………………………………………………………………….. 9

Table of Contents – 2

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SGP KP Publishing – Record carers information

This article provides guidance for a local area coordinator, early childhood partner and all NDIA staff (planner, payment officer, internal review officer, complaints officer, participant service officer, access officer, quality officer, technical advisor, SDA officer, NCC officer, provider support) to:

• record a person’s informal supports information.

Recent updates – 3

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SGP KP Publishing – Record carers information

1 Recent updates

October 2023 Current guidance.

Recent updates – 4

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2 Before you start

You have:

• read and understood Our Guidelines – Mainstream and community supports
• read article Complete personal and environmental circumstances
• read article Create Personal and Environmental Circumstances case
• read article Record support coordination information
• read Guide - Conversation style guide.

Before you start – 5

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3 Understand the carer questions

What are informal supports

Informal supports are the ways family and friends, peer networks or people in the community help a person with disability. These supports can be important for people with disability in keeping them safe and well. They provide emotional support or help with participating in work, study, or social outings.

We don’t fund informal supports. Supports we do fund will often work alongside informal supports.

Sometimes the friends or family who support a person with disability may not be available. The person may also want some time apart. We can help in these situations like funding short breaks, which we also call respite care.

Informal supports, for example friends, family, neighbours, and workmates, are different to community supports or mainstream supports. Examples of community supports include sporting clubs or community groups. Examples of mainstream supports include health professionals or education providers.

Understand the carer questions – 6

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SGP KP Publishing – Record carers information

4 What is support coordination

Go to article, Record support coordination information.

What is support coordination – 7

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SGP KP Publishing – Record carers information

5 Record carers information

Ask the person the Carers questions in the Personal and Environmental Circumstances case and record their answer.

Note: Don’t read the response options to the person out loud. Listen carefully to their answers. You may need to select the most appropriate option for each question.

Use your interpersonal skills in a guided conversation to seek answers to each question. Explain to the person we need the right information before we make an eligibility decision.

You must record a response for each mandatory field marked with an asterisk. Then select Next to continue.

Note: The PEC case Steps and questions are dynamic and may change. This will depend on the person’s situation and age, as well as the response options selected for some questions.

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6 Next steps

There are no further steps.

Next steps – 9

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