DOCUMENT 2 Standard FOIOperating23/24-1198 Procedure
OFFICIAL
For internal use only
Add a priority request for an Internal Review
The content of this document is OFFICIAL. This Standard Operating Procedure will help you to make a priority request for an internal review.
- Recent updates
Date What’s changed
August 2021 New SOP format to align with Operational Guidelines refresh. SOPs include process information only. Use Operational Guidelines to help you make decisions and refer to Related procedures or resources.
Removed guidance about adding a priority request through the Feedback tile.
Section 3.1 updated to clarify that the consent you need to confirm/obtain is express consent.
- Checklist
Topic Checklist
Pre-requisites You have:
❑made a decision to prioritise the request for internal review. You have used the Our Guideline - Reviewing our decisions (external) to do this ❑If you have determined there is an immediate risk of harm to self or others you: o have discussed this with your manager o have submitted a critical incident report o will add a priority request for internal review. ❑confirmed the date of the original decision for which the person is requesting an internal review ❑confirmed there is already a request for an internal review in the System, using Standard Operating Procedure – Record a request for internal review ❑uploaded any new evidence or supporting information to Inbound documents.
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Standard FOIOperating23/24-1198 Procedure
OFFICIAL
For internal use only
Topic Checklist
Actions ❑ 3.1 Add a priority request for an internal review
- Procedure
3.1 Add a priority request for an internal review
- Send an email immediately to either:
• Internal Access Reviews - for internal Access Decisions • Internal Reviews Planning - for Internal Planning Decisions.
Copy and paste the following Template into your email with subject line: Request for escalation: s100 request.
Template
Participant NDIS number:
Participant name:
Contact (if not participant):
Express consent has been confirmed/obtained (if not participant):
Was the request lodged on an s100 form or feedback form?:
Priority criteria met from the Operational Guideline?:
What are the circumstances that indicate the priority criteria have been met?:
Is the current funding sufficient if used flexibly until PSG timeframe (3 months)?: Y/N
why/why not?
Has supporting information to determine if this is a priority case been attached to the
participant record?: Y/N
- Related procedures or resources
• Section 99 of the NDIS Act 2013 • Interaction Templates - Internal Reviews • Standard Operating Procedure – Record a request for internal review • Standard Operating Procedure – View completed and withdrawn requests recorded
in the s100 form • Standard Operating Procedure – View or edit a request for internal review
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Standard FOIOperating23/24-1198 Procedure
OFFICIAL
For internal use only
- Feedback
If you have any feedback about this Standard Operating Procedure, please complete our Feedback Form.
- Version control
Version Amended Brief Description of Change Status Date by
1.0 CW0032 Class 2 approval APPROVED 2021-03-04
Content transferred from SOP – Review of decisions – procedure 6.11. Removed guidance about adding a priority request through the Feedback tile. OG Transition.
2.0 CW0032 Class 2 approved APPROVED 2021-04-14
Section 3.1 updated to clarify that the consent you need to confirm/obtain is express consent.
3.0 BL0012 Class 1 approved APPROVED 2021-08-10
Minor changes: Changed ‘What’s changed’ date from April to August. Highlighted 1 template.
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