NDIA Accountability Project

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Understand and view plan change decision letters

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Understand and view plan change decision letters

This article provides guidance for a planner delegate and internal review delegate to:

  • understand plan change decision letters
  • understand what the decision letter includes
  • view the plan change decision letter.

Recent updates

October 2023

Current guidance

Before you start

You have:

Understand plan change decision letters

A change in a participant’s plan is determined under two sections of the National Disability Insurance Scheme Act 2013 (NDIS Act) (external).

  • Section 47A, known as s47A, is for a variation of a participant’s plan on the request of a participant or the CEO’s own initiative.
  • Section 48, known as s48, is for the reassessment of a participant’s plan on the request of a participant or the CEO’s own initiative

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The possible outcomes during a plan change are:

  • s47A request: Approved
  • s47A request: Partially approved
  • s47A request: Unsuccessful
  • s48 request: Approved
  • s48 request: Decision to vary instead of reassess
  • s48 request: Unsuccessful
  • Withdrawal of a plan change request.

What does the decision letter include?

Depending on the type and outcome of the request, each outcome letter will include different information. Below are the different letters that can be generated in a plan change case and what is included in each letter.

s47A Approved

  • we have decided to vary their plan
  • we will contact them to vary their plan
  • once we vary their plan, we will send them an updated plan.

s47A Partially approved

  • we have partially varied their plan
  • the plan variations we have approved
  • the plan variations we have not approved
  • we will send them an updated plan.

s47A Unsuccessful

  • we have decided not to vary their plan
  • why we have made this decision
  • their plan has not changed.

s48 Approved

  • we have decided to reassess their plan
  • when we will contact them to talk about their reassessment

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SGP Knowledge Article Template

For Internal Use Only

  • how to prepare for their reassessment
  • they can use their current plan in the meantime.

s48 Vary instead of reassess

  • we have decided to vary instead of reassess their plan
  • we will contact them to vary their plan
  • once we vary their plan, we will send them their updated plan.

s48 Unsuccessful

  • we have decided not to reassess their plan
  • why we have made this decision
  • their plan has not changed.

Withdrawal of a plan change request

  • we have received their request to withdraw the plan change request
  • which plan change requests have been withdrawn
  • what the participant or authorised representative needs to do

Note: If this is only a partial withdrawal, there will also be decision on the other plan change request. This decision will generate one of the other plan change decision letters.

Note: Depending on the outcome and the letter the participant or authorised representative has received, you may need to explain how you came to that decision. To learn more about how to explain a decision, refer to article Explain a plan change decision.

View the plan change decision letter

You can view a decision letter from within the plan change case or from the person account.

From a Plan Change case or Person Account:

  1. Select the Documents tab.
  2. Select the document you want to view.
  3. Select the document hyperlink next to Name. This will open a new tab.
  4. Select the Related tab.
  5. Open the letter from Files.

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Article topics and case names – internal use only

Note: For more information on how plan change decision letters are generated, refer to article Make a plan change decision.

Topics

This article relates to the following topics:

  • Add: t_planmanagement
  • Add: t_implementation

Case names

You can use this guidance for the:

  • Add: case_planapproval
  • Add: case_planchange
  • Add: case_participantbudgetupdate

Version control

Version Amended by Brief Description of Change Status Date
1.2 AMK633 Article aligned to SOP Create or update a knowledge article during CI.
Communicating s48 document marked as ‘did not proceed’. ‘Communicating s47 decisions’ now merged and renamed ‘Understand plan change decision letters’. DRAFT 2023-05-31
1.3 MSM312 Peer review DRAFT 2023-06-06

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SGP Knowledge Article Template

For Internal Use Only

Version Amended by Brief Description of Change Status Date
1.4 AMK633 Action peer review comments and save clean version for VT
Number of long sentences: 0 (0.00%)
Number of Passive Sentences: 5 (6.10%)
Readability: 65
Grade Level: 5.6		 DRAFT 2023-06-07
1.5 AMK633 Action VT comments DRAFT 2023-06-07
1.6 DD0014 EL1 review DRAFT 2023-06-08
1.7 RWN540 Amendments following EL1 review DRAFT 2023-06-09
1.8 MJB576 Sent for EL2 Class 1 approval DRAFT 2023-06-09
1.9 JS0082 Class 1 review
CLEAN for BiL		 DRAFT 2023-06-09
1.10 DCM308 Change to system steps in View the plan change decision letter.
Sent for EL1 review		 DRAFT 2023-08-08
1.11 DD0014 EL1 review DRAFT 2023-08-11
1.12 DCM308 Actioned EL1 feedback
Sent for EL2 review and clearance to Business Implementation Leads.		 DRAFT 2023-08-17
1.13 JS0082 EL2 review to send to BiLS
Cleaned for BiL review		 DRAFT 2023-08-18
2.0 JS0082 Class 1 Approval APPROVED 2023-09-27

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