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Finalise Participant Streaming task

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DOCUMENT 2 FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only

The contents of this document are OFFICIAL. Finalise Participant Streaming task

This Standard Operating Procedure (SOP) will help authorised National Delivery Operations team delegates finalise the Participant Streaming task in the NDIS Business System (System). If you are a plan delegate self-approving the Participant Streaming task, follow the SOP - Update participant streaming.

  1. Recent updates

Date What’s changed

February 2022 This SOP has been updated to: • include only the steps for authorised National Delivery Operations team delegates to complete this task • remove the steps for a self-approving plan delegate. This guidance is now located in [SOP - Update participant streaming](/foi-library/releases/f8c566bd499b-foi-24-25-0174-disclosure-log-documents/document-001__update-participant-streaming/).

  1. Checklist

Topic Checklist

Prerequisites You have: drawn down a Participant Streaming task from WLM Actions 3.1 Action Participant Streaming task 3.2 Next steps

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only 3. Procedure

3.1 Action Participant Streaming task

  1. In your My Inbox select Ready for Work.

  2. In Type select the Participant Stream task.

  3. Review the following details: • Record Additional Streaming Factors • Review Previous Streaming Factors • Streaming Decision.

  4. Consider the information in the Streaming Decision, including: • the Justification about the participant’s situation and reason for restreaming request • which streaming factors apply, refer to table 4.1 Table One – Streaming factors • any evidence provided by the requestor • any relevant information on the participant’s record.

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only 5. In Streaming Approval if your decision is to: • approve the request, select the radio button next to Do you want to approve the streaming decision? Change it to YES. • reject the recommended streaming, leave the radio button next to Do you want to approve the streaming decision? as NO.

  1. In Approver Notes include your reason for decision using the following template: Restream decision: <approved/rejected> (If approved) <How will the proposed new stream support the participant to connect with the NDIS and implement their plan?> Decision reason: <Refer to Appendix 4.1 Table One – Streaming factors> (If rejected)

  2. Select Submit.

  3. A message appears confirming Form Submitted Successfully, select OK.

  4. Go to section 3.2 Next steps

3.2 Next steps You have no further actions. The person who requested the restream update will: • receive a Participant Stream Acknowledgment task in their My Inbox • commence a handover to a new My NDIS Contact if needed.

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only 4. Appendix

4.1 Table One – Streaming factors

Streaming factor Streaming value

Participant has very minimal/no known informal or community supports A lack of informal supports substantially impacts the participant’s Supported ability to engage in planning and with services. Consider how well informal supports can help the participant engage with the NDIS, not the number of informal supports.

Participant has a primary mental health condition Supported

Participant needs assistance during access. For example, they need Supported a face to face appointment.

Participant is culturally and linguistically diverse (CALD) or culturally isolated • Participants from other cultures who are considered isolated from their community; or • Participants whose primary language is other than English and Supported are considered isolated from their community. Consider if either or both of these factors substantially impact the participant’s ability to engage. You must also consider their level of informal supports and ability to engage with mainstream and community services.

Participant’s visa status Supported Holds a humanitarian/protection visa (sub class 202, 201, 866, 200, 204 or 203).

Participant has a parent/carer with disability Supported Where the parent/carer’s disability substantially impacts the participant’s ability to engage in the planning pathway or in engaging services.

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only

Streaming factor Streaming value

Participant’s family has more than one child/family member with Supported disability

Participant is currently involved with the justice system Participant is involved in the justice system at the time of the streaming review. The participant is: • in custody in a correctional facility such as prison, remand centre or youth detention centre; or Intensive • on bail, probation or parole and required by court order to report to a correctional or community correctional agency; or • serving a community based order; or • under forensic orders. This may include restrictions on the participant’s movements and/or other requirements. For example, drug testing and/or attending prescribed treatment.

Participant is currently involved with Child Protection Participant is involved with Child Protection at the time of the streaming review where: • the participant is at risk of harm or neglect and has been removed from their primary carer(s) or is living in an arrangement under active investigation by Child Protection; or • there are active child protection orders in place and the child is not in a settled environment. For example, temporary assessment Intensive order, interim accommodation order, family preservation order, family reunification order or a long term care order where the child’s living arrangement is not stable. Note: Government department involvement does not always mean the participant is currently involved with Child Protection. A child under long term care orders and in a stable placement may not require an intensive streaming factor as their Child Protection worker can support them to engage with the planning pathway effectively.

Participant has recently been funded for 1:1 (or greater) 24 hour Intensive care due to behaviours of concern

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only

Streaming factor Streaming value

Participant is currently in or will be moving into shared supported accommodation or a large residential centre • Participant resides on a permanent basis in a large residential centre or in supported independent living. Intensive • The participant has been approved for SIL or ILO funding. Note: Refer participants who reside or are likely to reside in a Residential Aged Care Facility to the Complex Support Needs (CSN) Branch. Follow SOP– Referral for Complex Support Needs

Participant has a primary disability of spinal cord injury and this is Intensive recently acquired (<9 months)

Participant has a primary disability of severe brain injury and this is Intensive recently acquired (<9 months)

Participant needs multiple meetings/multiple stakeholders to engage with the planning pathway. May include stakeholders with conflicting inputs Intensive The participant needs intensive support to engage in the participant planning pathway and navigate the NDIS market. For example, the participant has complex disability related health support needs, and also needs extensive therapy and equipment.

Participant has a history of abuse/neglect Note: This streaming factor applies when the history of abuse/neglect Intensive significantly impacts the participant’s ability to engage in the planning pathway.

Participant has severe intellectual disability (level 10 or above) and they have no informal supports to assist with decision making Note: Level 10 or above refers to the Internal Agency Assessment Tool Intensive (IAAT). Disregard the IAAT level when determining streaming. Instead use available evidence from reports, assessments and information collected during pre-planning.

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only

Streaming factor Streaming value

Participant has a severe acquired brain injury (level 10 or above) and they have no informal supports to assist with decision making Note: Level 10 or above refers to the Internal Agency Assessment Tool Intensive (IAAT). Disregard the IAAT level when determining streaming. Instead use available evidence from reports, assessments and information collected during pre-planning.

Participant has a diagnosed degenerative neurological condition which is progressing rapidly Intensive For example, Huntington’s, Kuff’s disease, some progressive Multiple Sclerosis types, early onset dementia.

Participant has a diagnosis of Motor Neurone Disease Super Intensive For more information on MND, refer to Practice Guide – Motor neurone disease (MND).

Participant is in hospital awaiting discharge This streaming factor is for use by National Access Staff when Super Intensive determining streaming after access met. This helps make sure these participants are given priority. Plan Developers should consider other streaming factors for participants who have entered hospital.

Child participant is living outside the family home in formal voluntary out of home care arrangements. Or, the child participant is at imminent risk of needing accommodation outside the family home Note: Make a referral to the Complex Support Needs (CSN) Branch if this has not already occurred. Super Intensive For more information refer to: • Practice Guide – Children at Risk of Requiring Accommodation outside the family home • Interaction Templates – Planning – CSN Children and Young People Pathway for referral OR Early Intervention consultation

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only

Streaming factor Streaming value

For involvement with Child Protection refer to SOP – Referral for complex support needs.

The participant has complex support needs which may impact their ability to engage with the NDIS Refer to CSN You must refer participants with complex supports needs to the Complex Support Needs (CSN) Branch. Branch Refer to [[SOP – Referral for complex support needs](/foi-library/releases/ef15604f543d-foi-21-22-0030-documents-disclosure-log/document-002__referral-for-complex-support-needs/)](/foi-library/releases/ef15604f543d-foi-21-22-0030-documents-disclosure-log/document-002__referral-for-complex-support-needs/) and Practice Guide – Complex support needs pathway.

The participant is a younger person permanently, or is at risk of, residing in a Residential Aged Care Facility The Complex Support Needs (CSN) Pathway supports younger people Refer to CSN permanently residing in a Residential Aged-Care Facility. You must refer Younger People in Residential Aged Care (YPIRAC) to the CSN Branch Branch to be streamed as complex. Refer to SOP – Referral for complex support needs and Practice Guide – Complex support needs pathway.

  1. Related procedures or resources • SOP – Update participant streaming • SOP – Manage My Inbox – Individuals • Standard CRM Inbox Structure - National Delivery • SOP – Add, check or change a My NDIS Contact • Practice Guide – Children at risk of requiring accommodation outside the family home • [[Practice Guide – Complex support needs pathway](/foi-library/releases/ef15604f543d-foi-21-22-0030-documents-disclosure-log/document-001__practice-guide-complex-support-needs-pathway/)](/foi-library/releases/ef15604f543d-foi-21-22-0030-documents-disclosure-log/document-001__practice-guide-complex-support-needs-pathway/) • Practice Guide – Motor neurone disease (MND)

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FOIOFFICIAL24/25-0174 Standard Operating Procedure For Internal Use Only 7. Version control

Version Amended Brief Description of Change Status Date by

1.0 SMOO75 Class 3 approval APPROVED 2021-11-11 AMP299 New SOP to provide delegates and restream delegates updated guidance on how to GO0002 finalise the Participant Streaming task LNL387 submitted by partners/agency planners. Previous instructions on finalising restreaming were in SOP – Update Participant Streaming.

2.0 LS0042 Class 2 approval APPROVED 2022-02-08 AGV957 Removed the instructions for the self- approving plan delegate and placed it in the CW0032 SOP - Update Participant Streaming. This SOP is now solely for the use of authorised National Operations delegate. Updated screenshots.

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