Knowledge Article

Support Categories

Guidance in this document is not approved for use unless you view it in PACE.

This article provides guidance for all NDIA staff and partners to understand NDIS support categories.

Recent updates

29 July 2024

Incorporated content from articles:

• Understand changes to support categories
• Understand flexible and stated categories
• Understand the product catalogue

Article links and titles updated.

Our Guidelines

Our Guidelines (external) are based on the NDIS Legislation and Rules. They explain what you need to consider and how we make decisions based on the legislation. You should use Our Guidelines to inform your reasonable and necessary decision making.

Published Guides

• Guide – Aboriginal and Torres Strait Islander supports
• Guide – Assisting communication
• Guide – Assisting communication – Accessible formats
• Guide – Assisting communication – Considerations when arranging interpreting services
• Guide – Assisting communication – Disability-related interpreting and translation supports
• Guide – Assisting communication – Non-disability related interpreting and translation supports
• Guide – Behaviour support

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Knowledge Article

For Internal Use Only

• Guide – How to support children and young people to remain in their family home
• Guide – Children living in statutory out-of-home care
• Guide – Complex support needs (CSN) pathway
• Guide – Conversation style guide
• Guide – Conversation style guide appendix A – During the conversation
• Guide – Conversation style guide appendix B – Navigating different types of conversation
• Guide – Hearing supports
• Guide – Hearing supports appendix A – Funding responsibilities
• Guide – Hearing supports appendix B – Capacity Building Supports
• Guide – Hearing supports appendix C – Capital supports
• Guide – Hearing supports appendix D – Core supports
• Guide – In-kind
• Guide – Motor neurone disease (MND)
• Guide – Psychosocial disability
• Guide – Psychosocial disability – Case examples
• Guide – Psychosocial disability appendix A – Discharge planning
• Guide – Psychosocial disability appendix B – Definitions
• Guide – Psychosocial disability appendix C – Guide for decision makers
• Guide – Respiratory supports
• Guide – Safeguarding the participant’s interests
• Guide – Safeguarding the participants interest – Context and background
• Guide – Therapy supports
• Guide – Therapy supports appendix A
• Guide – Therapy supports appendix B
• Guide – Transition to adulthood checklist for participants living outside the family home.

How support categories have changed from SAP CRM to PACE

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Core support categories

Assistance with daily life

Supports to assist or supervise you with your personal tasks during day-to-day life that enable you to live as independently as possible. These supports can be provided individually in a range of environments, including your own home.

PACE support category name	SAP CRM support category name	Fund management options	Budget type options	Frequency type
Assistance with Daily Life	Assistance with Daily Life	Self-managed, Agency-managed or Plan-managed	Flexible or Stated	Regular

Knowledge Articles

• Understand self-care and community access supports
• Understand disability-related health supports — core supports
• Add onsite shared supports in Specialist Disability Accommodation (SDA) funding.
• Understand interim supports when there are expected changes to a home and living situation

Knowledge Article

Assistance with Social, Economic and Community Participation

Supports that assist with or supervise you to engage in community, social, recreational, or economic activities. These supports can be provided in a range of environments, such as in the community or a centre.

PACE support category name	SAP CRM support category name	Fund management options	Budget type options	Frequency type
Assistance with Social, Economic and Community Participation	Assistance with Social, Economic and Community Participation	Self-managed, Agency-managed or Plan-managed	Flexible or Stated	Regular

Knowledge Articles

• Understand self-care and community access supports
• Understand work and study supports
• Understand supports in employment (core) funding
• Apply the home and living decision in PACE

Consumables

Supports to assist with purchasing disability related everyday items. By everyday items, we mean the things you would use. For example, continence products like catheter bags, pads, bottles and straps and Home Enteral Nutrition (HEN) products are included in this category.

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PACE support category name	Consumables
SAP CRM support category name	Consumables
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Flexible or Stated
Frequency type	Regular

• Determine hearing support funding
• Understand disability-related health supports - core supports

Transport (not recurring)

Supports to allow you to pay a provider to transport you to an activity that is not itself a support — or to a support that is delivered by another provider. This enables you to travel to and from appointments or your place of work.

PACE support category name	Transport
SAP CRM support category name	Transport
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Flexible or Stated
Frequency type	Regular

Knowledge Articles: Understand transport supports

Home and living

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For Internal Use Only

We’ve moved home and living supports from the SAP CRM assistance with daily life support category. The PACE Home and Living support category includes:

• Supported Independent Living (SIL)
• Independent Living Options (ILO)
• Medium Term Accommodation (MTA).

Home and living supports are stated supports but can be flexible with other home and living supports. However, they are not flexible with other core supports such as consumables or assistance with daily life. This means the participant may have both stated home and living supports and flexible core supports in their plan.

For example, the participant has SIL funding in their plan and the funding is allocated to the home and living category. However, they also need support to access the community. This community access support will need to be added to the flexible core budget, not the home and living support category.

Individualised Living Option (ILO)

An ILO lets you choose the home you live in and set up supports in the way that best suits you. It can include things like personal care, help to build your skills, or support with household tasks like shopping or cooking. Family, friends, and other networks can complement your paid supports.

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PACE support category name	Home and Living
SAP CRM support category name	Assistance with Daily Life
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Regular

Knowledge Articles

• Add Individualised Living Options (ILO) Stage 1: Exploration and Design funding
• Add Individualised Living Options (ILO) Stage 2: Supports funding
• Understand interim supports when there are expected changes to a home and living situation
• Apply the home and living decision in PACE

Medium Term Accommodation (MTA)

MTA gives you somewhere to live if you can’t move into your long-term home because your disability supports aren’t ready. To be eligible, you must have a home you’ll move into, and you need somewhere else to live in the medium-term. We usually fund medium-term accommodation for up to 90 days.

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PACE support category name	Home and Living
SAP CRM support category name	Assistance with Daily Life
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Regular

Knowledge Articles

• Add medium term accommodation (MTA) funding
• Understand interim supports when there are expected changes to a home and living situation
• Apply the home and living decision in PACE

Supported Independent Living (SIL)

SIL is to help you live in your home. It includes help or supervision with daily tasks, like personal care or cooking meals. It helps you live as independently as possible, while building your skills. SIL is for people with higher support needs, who need some level of help at home all the time.

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PACE support category name	Home and Living
SAP CRM support category name	Assistance with Daily Life
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Regular

Knowledge Articles

• Add supported independent living (SIL) supports
• Understand interim supports when there are expected changes to a home and living situation
• Apply the home and living decision in PACE

YPIRAC — Cross Billing

In PACE, we’ve created a new support category for Younger People in Residential Aged Care (YPIRAC). Cross-billing payments are an agreement we have with the Department of Health and Aged Care to pay some of the fees and charges for younger people in residential aged care. Cross-billing is a stated support in the participant’s plan and must be agency-managed.

Only a YPIRAC planner delegate can add the funding to the participant’s plan.

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Capital support categories

Assistive Technology (not Maintenance, Repair and Rental)

Assistive technology (AT) support is the equipment you might need to help you with everyday tasks. AT may be equipment or items to support a person with a disability reach their potential at home, in the community and the workplace.

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PACE support category name

Assistive Technology

SAP CRM support category name

Assistive Technology

Fund management options

Self-managed, Agency-managed or Plan-managed

Budget type options

Stated

Frequency type

Once-off, Regular

Knowledge Articles

• Understand high-cost assistive technology (AT) funding
• Calculate vehicle depreciation
• Complete checks for vehicle modifications
• Determine hearing support funding
• Understand disability-related health supports - capital supports

Assistive Technology – Maintenance, Repair and Rental

We’ve moved assistive technology, maintenance, repair and rental from the SAP CRM assistive technology support category to its own support category in PACE.

These supports are to repair and maintain assistive technology. This also includes short-term rental and trial of your assistive technology supports.

If the participant’s plan has moved from SAP CRM to PACE, you need to:

• Talk with the participant to understand what supports need to stay in the assistive technology budget. For example, a customised wheelchair. If required, explain changes to their assistive technology supports.
• Check the assistive technology – maintenance, repair and rental supports in the participant’s previous SAP CRM plan.
• Move the funded amount from the SAP CRM assistive technology budget to the PACE support category Assistive Technology – Maintenance, Repair and Rental supports.

Explain to the participant the changes to their assistive technology supports.

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PACE support category name	Assistive Technology – maintenance, repair and rental
SAP CRM support category name	Assistive Technology
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular
Knowledge Articles	Understand assistive technology (AT) maintenance, repairs, rentals and trials funding

Home Modifications

Supports to make changes to the structure, layout or fittings of your home, so you can safely access it and move around comfortably.

PACE support category name	Home modifications
SAP CRM support category name	Home modifications
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off
Knowledge Articles	Add complex home modification funding
Add minor home modification funding
Add home modification capacity building supports

Specialist Disability Accommodation (SDA)

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Specialist Disability Accommodation (SDA) has been moved from SAP CRM home modifications support category to its own PACE support category called Specialised Disability Accommodation (SDA).

SDA is a range of housing for people with very high support needs or who need to live in a specially designed house.

PACE support category name	Specialist Disability Accommodation (SDA)
SAP CRM support category name	Home modifications (SDA items)
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular

Capacity building support categories

Behaviour support

Supports to help you develop behavioural management strategies to reduce behaviours of concern. This includes specialist behavioural intervention supports to help improve your quality of life.

We’ve moved behaviour support from the SAP CRM improving relationships support category to its own support category in PACE.

If the participant’s plan has moved from SAP CRM to PACE, you need to:

• Check the participant’s previous SAP CRM plan.
• Move behaviour support from the SAP CRM improving relationships budget to the PACE support category behaviour support.
• Confirm what supports the participant needs to stay in the PACE behaviour support budget. For example, support for social skill development.
• Explain to the participant changes to their behaviour supports.

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For Internal Use Only

PACE support category name	Behaviour Support
SAP CRM support category name	Improving Relationships
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular
Knowledge Articles	Understand behaviour support

Choice and control

Supports to help you manage your plan funding and pay for services using a registered plan manager.

PACE support category name	Choice and control
SAP CRM support category name	Choice and control
Fund management options	Plan-managed
Budget type options	Stated
Frequency type	Regular
Knowledge Articles	Make fund management decision

Finding and Keeping a Job

Supports to help build employment skills to successfully find and keep a job. This includes employment supports for participants of all ages who have an employment goal and supports for young people to develop a pathway from school to work. This may also include

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employment-related assessments and counselling to support participants select and successfully engage in employment that suits their abilities and interests.

PACE support category name	Finding and Keeping a Job
SAP CRM support category name	Finding and Keeping a Job
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular

Knowledge Articles

• Understand work and study supports
• Understand capacity building employment supports

Health and wellbeing

Supports that are directly related to the impact of your disability. This may include swallowing assessments and mealtime care plans. This doesn’t include gym memberships.

PACE support category name	Health and Wellbeing
SAP CRM support category name	Health and Wellbeing
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular

Knowledge Articles

• Determine hearing support funding

Improved daily living skills

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For Internal Use Only Supports which includes assessment, training, or therapy (including Early Childhood Intervention) to assist the development of, or to increase, your skills and capacity for independence and community participation. These services can be delivered in groups or individually.

PACE support category name	Improved Daily Living Skills
SAP CRM support category name	Improved Daily Living Skills
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular

Knowledge Articles

• Determine hearing support funding
• Understand disability-related health supports - capacity building supports

Improved living arrangements

Supports to help you find and maintain an appropriate place to live.

PACE support category name	Improved Living Arrangements
SAP CRM support category name	Improved Living Arrangements
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular

Knowledge Articles

• Add capacity building supports (coming soon)

Knowledge Article

Increased Social and Community Participation

Supports to allow you to take part in skills-based learning to develop independence in accessing the community.

PACE support category name	Increased Social and Community Participation
SAP CRM support category name	Increased Social and Community Participation
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular
Knowledge Articles	Add capacity building supports (coming soon)

Lifelong learning

Supports to assist you to move from school to further education. Examples include training, advice and help to move from school to university or TAFE.

PACE support category name	Lifelong Learning
SAP CRM support category name	Lifelong Learning
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular
Knowledge Articles	Understand work and study supports, Understand capacity building employment supports

Relationships

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For Internal Use Only Supports to help you develop positive social skills and interact with others in the community.

PACE support category name	Relationships
SAP CRM support category name	Improving Relationships
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular
Knowledge Articles	Add capacity building supports (coming soon)

Support coordination and psychosocial recovery coaches

We’ve renamed the support coordination support category to support coordination and psychosocial recovery coach (recovery coach). Supports to help you understand your plan and connect with NDIS providers, community and mainstream and other government supports. These supports help you to build confidence and coordinate your supports.

PACE support category name	Support coordination and psychosocial recovery coaches
SAP CRM support category name	Support coordination
Fund management options	Self-managed, Agency-managed or Plan-managed
Budget type options	Stated
Frequency type	Once-off, Regular
Knowledge Articles	Understand support coordination and psychosocial recovery coach funding

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Recurring support categories

Recurring Transport

In PACE, we’ve included a new support category for Recurring Transport. Supports paid by us on a regular basis to your nominated bank account for transport supports.

PACE support category name	Recurring Transport
SAP CRM support category name	New Category
Fund management options	Self-managed
Budget type options	Stated
Frequency type	Recurring
Knowledge Articles	Understand transport supports

Article labels – internal use only

PACE user role names

No change

Topics

No change

Case names

No change

Ownership

No change

Version control

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